Samal Resort & SPA
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Summary of reviewsSamal Resort & SPA draws guests with its stunning mountain location, providing breathtaking views and proximity to both nature and urban amenities. The serene and picturesque setting, clean environment and easy access to prominent attractions like Medeo and Shymbulak ski resort offer a tranquil retreat complemented by the fresh mountain air.
Breakfast at the resort is highly praised for its diverse, delicious offerings and the pleasant atmosphere of dining on the terrace. The quality of dishes, variety and attentiveness of the breakfast staff enhance the overall dining experience. Although some guests noted a limited selection, the overall feedback remains exceptionally favorable with breakfast often highlighted as a significant reason to return.
Dining at the hotel's fifth-floor restaurant is appreciated for its 24/7 service, tasty European and national cuisine and pleasant ambiance, particularly on the balcony. However, some guests found the menu to be monotonous and the prices high. Service received mixed reviews, but the availability of nearby dining options provides good alternatives.
The rooms at Samal Resort & SPA are frequently commended for their cleanliness, spaciousness and modern facilities. Guests enjoy the large balconies with stunning views and the overall quiet, comfortable environment. Daily cleaning ensures fresh linens and towels, although some guests experienced minor issues with mattress quality and room temperature.
Cleanliness throughout the resort is consistently highlighted positively with tidy shared areas and well-maintained grounds contributing to a comfortable stay. The spa area also receives high marks for its cleanliness, enhancing the relaxing experience with amenities like a swimming pool, jacuzzi, hammam and sauna.
The staff at Samal Resort & SPA are noted for their friendliness, helpfulness and proficiency in English. Guests frequently compliment the front desk, room service and restaurant staff for their attentiveness and accommodating nature. The efficient booking and check-in processes further elevate the seamless customer service.
The spa at the resort stands out with its excellent facilities and tranquil ambiance. Guests appreciate the clean, well-maintained amenities and the exceptional massage services. Despite minor critiques, the overall sentiment is overwhelmingly positive, often exceeding expectations.
The pool is another standout feature, described as clean and warm, making it enjoyable for both families and individuals. The spa and pool areas provide a relaxing environment with comfort and cleanliness receiving frequent commendation.
Samal Resort & SPA caters well to families, offering extra beds at no cost and accommodating early check-ins. The dining areas are attentive to children's needs and the overall environment is comfortable and engaging for family stays. The presence of a spa and pool adds to the attraction, providing both activity and relaxation options.
Overall, despite minor areas for improvement, Samal Resort & SPA offers a highly enjoyable stay with its superb location, excellent breakfast, comfortable rooms, clean environment and top-notch customer service. The spa and pool facilities contribute significantly to the positive guest experience, making it a solid choice for both peaceful retreats and family vacations.
Categories
Breakfast at the resort is highly praised for its diverse, delicious offerings and the pleasant atmosphere of dining on the terrace. The quality of dishes, variety and attentiveness of the breakfast staff enhance the overall dining experience. Although some guests noted a limited selection, the overall feedback remains exceptionally favorable with breakfast often highlighted as a significant reason to return.
Dining at the hotel's fifth-floor restaurant is appreciated for its 24/7 service, tasty European and national cuisine and pleasant ambiance, particularly on the balcony. However, some guests found the menu to be monotonous and the prices high. Service received mixed reviews, but the availability of nearby dining options provides good alternatives.
The rooms at Samal Resort & SPA are frequently commended for their cleanliness, spaciousness and modern facilities. Guests enjoy the large balconies with stunning views and the overall quiet, comfortable environment. Daily cleaning ensures fresh linens and towels, although some guests experienced minor issues with mattress quality and room temperature.
Cleanliness throughout the resort is consistently highlighted positively with tidy shared areas and well-maintained grounds contributing to a comfortable stay. The spa area also receives high marks for its cleanliness, enhancing the relaxing experience with amenities like a swimming pool, jacuzzi, hammam and sauna.
The staff at Samal Resort & SPA are noted for their friendliness, helpfulness and proficiency in English. Guests frequently compliment the front desk, room service and restaurant staff for their attentiveness and accommodating nature. The efficient booking and check-in processes further elevate the seamless customer service.
The spa at the resort stands out with its excellent facilities and tranquil ambiance. Guests appreciate the clean, well-maintained amenities and the exceptional massage services. Despite minor critiques, the overall sentiment is overwhelmingly positive, often exceeding expectations.
The pool is another standout feature, described as clean and warm, making it enjoyable for both families and individuals. The spa and pool areas provide a relaxing environment with comfort and cleanliness receiving frequent commendation.
Samal Resort & SPA caters well to families, offering extra beds at no cost and accommodating early check-ins. The dining areas are attentive to children's needs and the overall environment is comfortable and engaging for family stays. The presence of a spa and pool adds to the attraction, providing both activity and relaxation options.
Overall, despite minor areas for improvement, Samal Resort & SPA offers a highly enjoyable stay with its superb location, excellent breakfast, comfortable rooms, clean environment and top-notch customer service. The spa and pool facilities contribute significantly to the positive guest experience, making it a solid choice for both peaceful retreats and family vacations.
Resort for Honeymoon
Samal Resort & SPA offers a serene escape with comfortable rooms, a spa, and beautiful surroundings. The resort's spa treatments and tranquil atmosphere make it an excellent option for couples seeking relaxation and rejuvenation.
Resort with Spa
Located next to the Medeo ski resort, Samal Resort & SPA offers a blend of relaxation and accessibility to attractions. It features a swimming pool and spa areas, and is praised for its cleanliness and excellent service. The resort provides a serene escape with convenient access to the city.
Family Friendly Resort
This resort & spa offers a serene environment suitable for families looking for relaxation and wellness activities. The facilities include spa treatments that cater to adults while providing a peaceful setting for children.
Romantic Resort
Samal Resort & SPA is a serene retreat offering various spa treatments and relaxation facilities. Its tranquil environment and focus on wellness make it ideal for couples seeking a rejuvenating and romantic getaway.
Resort with Swimming Pool
As a resort and spa, it naturally features a swimming pool among its wellness offerings, enhancing the relaxation and recreational opportunities for guests. The resort is focused on providing a comprehensive spa experience.
Indoor Pool
Resort with Parking
Offers free private parking and is located next to the Medeo ski resort. The hotel provides secure on-site parking with easy access to nearby attractions.
Resort with Indoor Pool
Samal Resort & SPA provides a strong focus on wellness alongside its indoor swimming pool. The spa facilities include a jacuzzi, aroma steam room, hot tub, and massage services, creating a relaxing environment centered around the indoor pool.
Resort with Gym
4-Star Resort
Guest Reviews
Nestled amidst majestic mountains, the Samal Resort & SPA offers a tranquil and picturesque retreat. The stunning location provides breathtaking views of the surrounding peaks, which can be admired from spacious balconies and windows. Guests frequently praise the hotel's serene and secluded atmosphere, perfect for relaxation with fresh mountain air. Its proximity to Medeo and the cable car to Shymbulak ski resort makes it a convenient base for exploring the region. Despite its serene setting, the resort is surprisingly close to the city center, ensuring easy access to urban amenities. The beautiful location, clean environment and proximity to natural attractions such as the river and skiing areas contribute to an exceptionally enjoyable stay. Overall, the hotel's superb location attracts visitors seeking both adventure and peace among the mountains.
Samal Resort & SPA offers an impressive breakfast experience that consistently receives high praise from its guests. The breakfast is described as diverse and delicious with options that include vegetables, fruits, cereals, eggs and pastries. Guests particularly enjoy starting their day with a meal on the terrace, appreciating both the scenic mountain views and the pleasant atmosphere.
Many reviews commend the friendly and attentive staff at breakfast, which adds to the positive dining experience. The variety of dishes seems to cater to all tastes with several mentions of a balanced meal and good coffee. The availability of a buffet with a large choice of meals, as well as options to order different types of eggs, ensures that guests have plenty to choose from.
Guests also note the cleanliness and overall quality of the breakfast offerings with adjectives such as impeccable, top-notch and magnificent frequently appearing in the reviews. The mention of outdoor dining adds an extra layer of enjoyment and the breakfast experience is often highlighted as a significant reason to return.
While a few comments mention a limited selection, the overall sentiment remains highly favorable. The breakfast at Samal Resort & SPA is repeatedly described as amazing, delicious and excellent—setting a high standard for morning meals.
Samal Resort & SPA offers a dining experience that has garnered mixed reviews from guests. Positively highlighted is the hotel’s fifth-floor restaurant, which many guests found to be a lovely spot with delicious food. The restaurant is praised for its 24/7 operation, allowing guests to enjoy hearty and tasty meals at any time. Most guests enjoyed their meals at the hotel's restaurant and appreciated the great service provided with the European and national cuisine receiving specific commendations.
However, there are some critiques regarding the cost and variety of the menu. Several reviews mentioned that the restaurant is a bit pricey with an average dinner bill of around 15,000 tenge for two people. Some guests found the menu to be monotonous and the prices to be on the higher side. Additionally, the service received mixed feedback with some guests feeling that they were not attended to as they should have been, possibly due to larger events taking precedence.
Despite these criticisms, many guests enjoyed their dining experience, particularly noting the delicious and diverse breakfasts and the option to dine on the balcony for a pleasant ambiance. For those looking for alternatives, the neighboring restaurant is also considered good, offering a luxurious dining option nearby.
In summary, while Samal Resort & SPA's restaurant offers tasty food and convenient 24/7 service, guests might experience varying levels of service and should be prepared for higher prices and a limited menu.
Samal Resort & SPA offers guests clean, cozy and spacious rooms, each decorated identically to provide a uniform sense of comfort and luxury. The rooms are equipped with modern facilities and often feature large balconies providing beautiful views, especially of the mountains. Daily cleaning ensures fresh bed linens and towels, contributing to the overall tidy and serene environment. Guests frequently praise the space and comfort of the rooms, noting that they are quiet and well-soundproofed. Although some rooms are described as a bit cool or overly noisy, these issues do not overshadow the overall satisfaction with room quality.
The beds are generally reported to be comfortable with soft, clean sheets, although a few guests mentioned that the mattress quality left room for improvement. The rooms are praised for their eastern style charm and fully equipped amenities, enhancing the stay experience. Despite isolated feedback about poor room preparation and the need for better ventilation, the hotel's rooms usually receive high marks for their cleanliness, spaciousness and inviting atmosphere.
At Samal Resort & SPA, the guest reviews about the beds are mixed but tend to lean towards positive experiences. Many guests have praised the comfort and cleanliness of the beds with several highlighting the comfortable mattresses and quality bed linen. However, there are some inconsistencies in guests' experiences. While some found the mattresses to be very firm and supportive, others felt they were either too soft or lumpy, contributing to poor sleep quality. Additionally, the pillows often received criticism for lacking comfort. Some beds, particularly the double beds, were noted to be narrow and tight for two people. There were also mentions of old and saggy mattresses, which detracted from the overall comfort according to a few reviews. Despite these varying opinions, the general consensus indicates that many guests did find the beds at Samal Resort & SPA to be quite comfortable.
Samal Resort & SPA is frequently praised for its cleanliness and inviting atmosphere. Guests consistently highlight the fresh, clean condition of both the rooms and shared areas, which enhances the overall stay. The hotel is described as cozy and comfortable, giving off a homely feel. The spa area receives specific mentions for its cleanliness, contributing to a pleasant and relaxing experience.
Positive aspects often mentioned include the well-maintained grounds, the clean air and the attractive, well-thought-out interior design. Exceptional daily cleaning ensures that fresh linens and clean towels are always available. The neat and tidy appearance of guest accommodations is also frequently noted with rooms described as both clean and pleasant.
While there are few minor areas for improvement, such as timely replenishment of toiletries and occasional overlooked trash, the overall high standards of cleanliness and maintenance create a visually appealing and comfortable environment. By and large, the hotel succeeds in providing a clean, cozy and serene retreat for its guests.
Samal Resort & SPA appears to excel in the realm of customer service, garnering a significant amount of praise for its staff. Many reviews highlight the friendliness and helpfulness of the front desk and luggage services. Guests often describe the room service staff as nice and the overall atmosphere of the hotel as pleasant. The hotel management receives accolades for their great service with specific compliments extended to individuals like Jazira. Generally, the staff are characterized as polite, caring, attentive and accommodating, creating a clean and cozy environment for guests.
Particularly on the 5th floor restaurant, the young men working there have been singled out for their excellent service. The reception staff, especially the girls, are noted for their friendliness and the overall work of the staff is frequently described as excellent. Despite a few mentions of the staff being a bit too polite or in their own world, the overwhelming sentiment is positive. The staff’s proficiency in English and their responsive nature further enhance the guest experience. Additionally, quick booking and check-in processes add to the seamless service offered by the hotel.
The spa at Samal Resort & SPA garners high praise from guests for its excellent facilities and serene ambiance. Visitors consistently highlight the cleanliness and quality of the spa area, which includes a superb swimming pool, a jacuzzi and well-maintained hammam and Finnish sauna. The overall atmosphere is described as quiet and peaceful, providing a luxurious and relaxing environment.
The massage services receive particular commendation for being exceptional. Guests appreciate the polite and unobtrusive staff who contribute to a positive spa experience. While some found the amenities decent but not compelling enough for multiple visits, the general sentiment is overwhelmingly positive. The spa's ambiance and facilities like the magnificent pool, sauna and clean environment were especially noted.
Despite a few minor critiques such as unusual towels and limited operating hours on weekdays, the spa leaves a significant impression on visitors, often exceeding expectations. With its top-notch amenities and attentive service, the spa at Samal Resort & SPA stands out as a major highlight of the hotel experience.
At Samal Resort & SPA, guests have consistently praised the pool and spa facilities, emphasizing them as standout features of the hotel. The pool, which is approximately 15 meters long, is described as clean, warm and very suitable for families, making it especially enjoyable for children. Visitors found the water temperature to be pleasant and the inclusion of a hydromassage area adds to the overall comfort.
The pool area is further enhanced by comfortable loungers and a convenient relaxation space, allowing guests to unwind and enjoy the beautiful views. Complementing the pool, the resort offers a cozy spa experience with excellent sauna options, including a hammam, which has been particularly well-received.
Despite some minor feedback about the pool being slightly over-chlorinated and a bit warm on arrival, the overall experience remains positive. The benefits of the pool and spa outweigh any negatives, making it a great place to relax, especially for those returning from a ski trip. The atmosphere is inviting and the staff ensures that amenities like the pool and saunas maintain high standards of cleanliness and comfort.
Samal Resort & SPA offers a suitable environment for family gatherings, making it a good option for family vacations, especially when traveling with both elderly parents and young children. The resort provides extra beds at no additional cost and accommodates early check-ins when rooms are available, which adds convenience for families arriving with babies.
The hotel's dining areas are attentive to children's needs, ensuring that younger guests are well cared for. Cozy small rooms are available, making them suitable for family stays. With amenities such as a children's pool and abundant space for relaxation and activities, families find it comfortable and engaging.
The presence of a spa and pool adds to the attraction, allowing for both activity and relaxation. For larger families, the option to book multiple rooms ensures that everyone has ample space. Polite and helpful staff contribute to creating a pleasant and stress-free environment, making Samal Resort & SPA a solid choice for a peaceful retreat that caters to both adults and children.
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Location
Breakfast
Many reviews commend the friendly and attentive staff at breakfast, which adds to the positive dining experience. The variety of dishes seems to cater to all tastes with several mentions of a balanced meal and good coffee. The availability of a buffet with a large choice of meals, as well as options to order different types of eggs, ensures that guests have plenty to choose from.
Guests also note the cleanliness and overall quality of the breakfast offerings with adjectives such as impeccable, top-notch and magnificent frequently appearing in the reviews. The mention of outdoor dining adds an extra layer of enjoyment and the breakfast experience is often highlighted as a significant reason to return.
While a few comments mention a limited selection, the overall sentiment remains highly favorable. The breakfast at Samal Resort & SPA is repeatedly described as amazing, delicious and excellent—setting a high standard for morning meals.
Dinner
However, there are some critiques regarding the cost and variety of the menu. Several reviews mentioned that the restaurant is a bit pricey with an average dinner bill of around 15,000 tenge for two people. Some guests found the menu to be monotonous and the prices to be on the higher side. Additionally, the service received mixed feedback with some guests feeling that they were not attended to as they should have been, possibly due to larger events taking precedence.
Despite these criticisms, many guests enjoyed their dining experience, particularly noting the delicious and diverse breakfasts and the option to dine on the balcony for a pleasant ambiance. For those looking for alternatives, the neighboring restaurant is also considered good, offering a luxurious dining option nearby.
In summary, while Samal Resort & SPA's restaurant offers tasty food and convenient 24/7 service, guests might experience varying levels of service and should be prepared for higher prices and a limited menu.
Rooms
The beds are generally reported to be comfortable with soft, clean sheets, although a few guests mentioned that the mattress quality left room for improvement. The rooms are praised for their eastern style charm and fully equipped amenities, enhancing the stay experience. Despite isolated feedback about poor room preparation and the need for better ventilation, the hotel's rooms usually receive high marks for their cleanliness, spaciousness and inviting atmosphere.
Beds
Cleanliness
Positive aspects often mentioned include the well-maintained grounds, the clean air and the attractive, well-thought-out interior design. Exceptional daily cleaning ensures that fresh linens and clean towels are always available. The neat and tidy appearance of guest accommodations is also frequently noted with rooms described as both clean and pleasant.
While there are few minor areas for improvement, such as timely replenishment of toiletries and occasional overlooked trash, the overall high standards of cleanliness and maintenance create a visually appealing and comfortable environment. By and large, the hotel succeeds in providing a clean, cozy and serene retreat for its guests.
Staff
Particularly on the 5th floor restaurant, the young men working there have been singled out for their excellent service. The reception staff, especially the girls, are noted for their friendliness and the overall work of the staff is frequently described as excellent. Despite a few mentions of the staff being a bit too polite or in their own world, the overwhelming sentiment is positive. The staff’s proficiency in English and their responsive nature further enhance the guest experience. Additionally, quick booking and check-in processes add to the seamless service offered by the hotel.
Spa
The massage services receive particular commendation for being exceptional. Guests appreciate the polite and unobtrusive staff who contribute to a positive spa experience. While some found the amenities decent but not compelling enough for multiple visits, the general sentiment is overwhelmingly positive. The spa's ambiance and facilities like the magnificent pool, sauna and clean environment were especially noted.
Despite a few minor critiques such as unusual towels and limited operating hours on weekdays, the spa leaves a significant impression on visitors, often exceeding expectations. With its top-notch amenities and attentive service, the spa at Samal Resort & SPA stands out as a major highlight of the hotel experience.
Pool
The pool area is further enhanced by comfortable loungers and a convenient relaxation space, allowing guests to unwind and enjoy the beautiful views. Complementing the pool, the resort offers a cozy spa experience with excellent sauna options, including a hammam, which has been particularly well-received.
Despite some minor feedback about the pool being slightly over-chlorinated and a bit warm on arrival, the overall experience remains positive. The benefits of the pool and spa outweigh any negatives, making it a great place to relax, especially for those returning from a ski trip. The atmosphere is inviting and the staff ensures that amenities like the pool and saunas maintain high standards of cleanliness and comfort.
Family
The hotel's dining areas are attentive to children's needs, ensuring that younger guests are well cared for. Cozy small rooms are available, making them suitable for family stays. With amenities such as a children's pool and abundant space for relaxation and activities, families find it comfortable and engaging.
The presence of a spa and pool adds to the attraction, allowing for both activity and relaxation. For larger families, the option to book multiple rooms ensures that everyone has ample space. Polite and helpful staff contribute to creating a pleasant and stress-free environment, making Samal Resort & SPA a solid choice for a peaceful retreat that caters to both adults and children.
Yes, Samal Resort & SPA has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Samal Resort & SPA.
No, Samal Resort & SPA doesn't allow dogs.
Yes, parking facilities are available at Samal Resort & SPA.
Yes, Samal Resort & SPA has a gym.
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