El Balcón
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Summary of reviews'El Balcón' in Cusco is highly praised by visitors for its charming blend of location, services and atmosphere, making it a standout choice for travelers. The hotel's prime location near the central Plaza de Armas allows easy access to the city's main attractions, restaurants and shops. Guests commended the balance of being central yet situated in a quieter area, providing a peaceful retreat without sacrificing convenience. The rustic ambiance with garden courtyards and wooden balconies further enhances the stay, offering delightful city views.
The breakfast experience at 'El Balcón' is a major highlight, frequently described with terms like delicious, fantastic and wonderful. Fresh, homemade components including pancakes, granola, yogurt and an assortment of fresh fruits are highly appreciated, as are the friendly dining staff. The hearty and plentiful breakfast, included in the room cost, sets a positive tone for the day.
The on-site restaurant receives consistent acclaim for its quality and freshness, using high-quality organic ingredients. Despite a limited menu, the meals impress with excellent taste and fair pricing. The cozy dining setting adds to the charm, though some guests note it can be cold due to lack of heating.
Rooms at 'El Balcón' are praised for their comfort, cleanliness and spaciousness. The rustic decoration adds an authentic feel and high-quality linens, soft bedding and private balconies elevate the experience. While some guests mention issues with heating and noise, the overall satisfaction remains high due to the diligent housekeeping and helpful reception staff.
Cleanliness at the hotel is top-notch with many reviews highlighting the immaculate condition of rooms and common areas. The diligent housekeeping, comfortable beds and well-maintained grounds contribute to a pleasant stay, despite minor issues like mold and occasional toilet leaks.
The staff at 'El Balcón' are frequently lauded for their exceptional service. Described as helpful, friendly and professional, they enhance the guest experience through personalized attention. From booking tours to arranging transportation, the staff's readiness to assist leaves a lasting positive impression.
Family travelers find 'El Balcón' particularly welcoming, appreciating the spacious family suites, private gardens and helpful staff. The hotel's relaxing environment, coupled with its convenient location and on-site dining, makes it ideal for families seeking both relaxation and adventure.
Despite some mixed reviews about the Wi-Fi with some areas having weaker signals, the overall positive experience at 'El Balcón' remains undiminished. Guests enjoy the comfortable beds, clean rooms and the hotel's beneficial location near Cusco's dining and nightlife. While some caution about street safety at night and potential noise, most find it a great value for money.
In summary, 'El Balcón' provides a delightful stay with its superb location, excellent breakfast, top-quality dining, comfortable and clean rooms and exceptional staff service. Families and solo travelers alike find it a highly recommended choice for its charm, convenience and welcoming atmosphere.
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The breakfast experience at 'El Balcón' is a major highlight, frequently described with terms like delicious, fantastic and wonderful. Fresh, homemade components including pancakes, granola, yogurt and an assortment of fresh fruits are highly appreciated, as are the friendly dining staff. The hearty and plentiful breakfast, included in the room cost, sets a positive tone for the day.
The on-site restaurant receives consistent acclaim for its quality and freshness, using high-quality organic ingredients. Despite a limited menu, the meals impress with excellent taste and fair pricing. The cozy dining setting adds to the charm, though some guests note it can be cold due to lack of heating.
Rooms at 'El Balcón' are praised for their comfort, cleanliness and spaciousness. The rustic decoration adds an authentic feel and high-quality linens, soft bedding and private balconies elevate the experience. While some guests mention issues with heating and noise, the overall satisfaction remains high due to the diligent housekeeping and helpful reception staff.
Cleanliness at the hotel is top-notch with many reviews highlighting the immaculate condition of rooms and common areas. The diligent housekeeping, comfortable beds and well-maintained grounds contribute to a pleasant stay, despite minor issues like mold and occasional toilet leaks.
The staff at 'El Balcón' are frequently lauded for their exceptional service. Described as helpful, friendly and professional, they enhance the guest experience through personalized attention. From booking tours to arranging transportation, the staff's readiness to assist leaves a lasting positive impression.
Family travelers find 'El Balcón' particularly welcoming, appreciating the spacious family suites, private gardens and helpful staff. The hotel's relaxing environment, coupled with its convenient location and on-site dining, makes it ideal for families seeking both relaxation and adventure.
Despite some mixed reviews about the Wi-Fi with some areas having weaker signals, the overall positive experience at 'El Balcón' remains undiminished. Guests enjoy the comfortable beds, clean rooms and the hotel's beneficial location near Cusco's dining and nightlife. While some caution about street safety at night and potential noise, most find it a great value for money.
In summary, 'El Balcón' provides a delightful stay with its superb location, excellent breakfast, top-quality dining, comfortable and clean rooms and exceptional staff service. Families and solo travelers alike find it a highly recommended choice for its charm, convenience and welcoming atmosphere.
Hotel Taking Steps Towards Sustainability
This property utilizes photovoltaic energy from solar panels to meet its energy needs in an environmentally friendly way. They also use organic cotton for their textiles.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Small Hotel
3-Star Hotel
Guest Reviews
El Balcón offers a prime location for visitors to Cusco, situated close to the central Plaza de Armas and within easy walking distance to many of the city’s main attractions and favorite spots. The hotel's location receives high praise for being both central and convenient, allowing guests to explore the historical center, restaurants and shops with ease. Additionally, it offers the advantage of being situated in a quieter area, providing a peaceful retreat away from the hustle and bustle, while still granting easy access to the downtown area.
Guests appreciate being just a short walk from the heart of Cusco, often mentioning the easy 5 to 10-minute walk to the Plaza de Armas. Many reviews highlight the beautiful views and the charming, rustic ambiance of the hotel with its garden courtyards and wooden balconies adding to the magical experience of staying there. Easily accessible via foot or a quick Uber ride, the hotel is also noted for its good price and family-friendly atmosphere.
However, some guests note that the uphill walk to the hotel can be a bit challenging, particularly for those not accustomed to Cusco's steep streets. Nonetheless, this slight inconvenience seems to be a minor trade-off for the otherwise excellent and central location, making El Balcón an ideal base for exploring the city. The combination of a superb location, beautiful accommodations and helpful staff makes this hotel a highly recommended choice for travelers visiting Cusco.
Guests at El Balcón have consistently praised the breakfast experience offered by the hotel. Words like delicious, fantastic, wonderful and amazing frequently appear in reviews to describe the quality and taste of the breakfast. Guests particularly appreciated the fresh and homemade components such as pancakes, granola, yogurt, eggs, as well as the abundance of fresh fruits. The breakfast service was noted for its variety with options catering to both sweet and savory preferences and guests highlighted the homemade jams and fresh coffee.
Additionally, the breakfasts were described as hearty and plentiful, providing an enjoyable start to the day. Many guests appreciated that the breakfast was included in the room cost and found it to be a significant perk. The atmosphere during breakfast, especially in the sunlit courtyard, added to the overall positive experience.
On the staff side, reviewers noted the friendly and helpful nature of the dining staff, which further enhanced the breakfast experience. However, a few guests felt that the breakfast could benefit from more variety and options, such as including more fruits, eggs without extra charges or cold cuts to complement the offerings.
In summary, El Balcón’s breakfast has left a strong positive impression on the majority of guests, highlighted by the quality and freshness of the food, pleasant dining environment and attentive staff.
Dining at 'El Balcón' receives widespread praise from guests, particularly for its quality and freshness. The onsite restaurant serves meals made with high-quality organic ingredients. Despite its limited and occasionally basic menu, the restaurant consistently impresses with its excellent taste and outstanding food. Dishes such as the perfect quinoa soup for cool nights and exceptional pancakes are particularly highlighted. The service from staff, including Mrs. Ruanita and a talented local cook, is consistently noted for its excellence.
Guests find great value for money at the restaurant, appreciating the fair pricing and the exceptional quality of food both for breakfast and dinner. Dining options, though limited to dinner without lunch service, do not detract from the positive reviews. The small yet charming setting of the restaurant adds a cozy ambiance to the dining experience, though some guests mention it can be rather cold due to lack of heating.
Overall, El Balcón's restaurant stands out for its delicious, freshly made meals and top-notch service, making it a highlight for visitors.
El Balcón offers a variety of rooms that are generally praised for their comfort, cleanliness and spaciousness. Many guests appreciated the cozy and tasteful rustic decoration, which lends an authentic and charming atmosphere to the establishment. The hotel features beautiful interior decor and well-maintained grounds, enhancing the overall experience.
The rooms are described as extremely clean, often kept that way by diligent housekeeping services. Visitors enjoyed the high-quality linens, such as cotton sheets, soft bedding and provided bathrobes, which added to the comfort. Several guests mentioned the beds were comfortable and warm, contributing to a good night's sleep.
The location is also highlighted as excellent with some rooms offering great views of Cuzco or beautiful garden settings. Specific mentions include rooms with private, covered balconies and those with city views. The spaciousness of the rooms was another plus, making stays very comfortable, especially for families or groups needing more room to move around.
However, several reviews pointed out that some rooms could be quite cold and the heating systems were sometimes inadequate, requiring additional sources like electric heaters or radiators. Noise was an issue for some guests, either from street traffic or thin walls that allowed sounds from adjacent rooms or corridors to filter through. Despite these drawbacks, the service was generally well-regarded with mention of helpful and friendly staff at reception.
The bathrooms were noted for being clean and having large shower spaces, though a few reviews pointed out issues with old fixtures or humidity. The rooms vary in size and features with some smaller or less well-ventilated than others, but overall, the larger room options were preferred for their additional space and improved amenities.
In summary, El Balcón offers aesthetically pleasing, comfortable and clean rooms with a distinctive rustic charm. While there are some issues with temperature and noise, the overall quality of service and appealing room characteristics make it a generally satisfying stay.
'El Balcón' has garnered consistent praise for its exceptionally comfortable and cozy beds, a theme that runs through nearly all of the guest reviews. Many guests noted the beds were extremely comfortable, often describing them as super comfy, cozy and warm. High marks were given for the quality bedding and the plush pillows, contributing to an overall restful experience. The bedding, including soft and thick wool blankets, provided ample warmth, which is particularly appreciated given the chilly nights.
Even though one or two reviews mentioned the beds were a bit small or not as large as expected, the overwhelming sentiment is one of comfort and satisfaction. The rooms were described as comfortable and clean, ensuring a pleasant stay. Positive remarks extend beyond just the beds, as guests also acknowledged the good location and attentive staff.
While there were minor mentions of rustic soundproofing issues and requests for heaters due to cold temperatures, these were overshadowed by the consistently positive feedback on the comfortable sleeping arrangements.
Visitors looking for a cozy, warm bed, coupled with attentive service in a clean and comfortable room, are likely to enjoy a pleasant and restful experience at 'El Balcón'.
El Balcón in Cusco offers a predominantly positive experience in terms of cleanliness and comfort, catering especially well to meticulous guests. Words like immaculately clean, incredibly clean and very clean rooms resound throughout the feedback, highlighting the hotel's exceptional standards of hygiene. Guests appreciated the consistency of daily room cleaning and replenishment of drinking water with remarks emphasizing that rooms and bathrooms are kept very clean and tidy.
Many found the rooms not just clean but also spacious, cozy and comfortable. This sentiment is supplemented by compliments on the comfortable beds and clean bed sheets. The hotel's public areas also received praise with beautiful, well-maintained gardens and a clean, charming and nice ambiance that contributes to a pleasant stay. Despite a few criticisms, such as slippery wooden floors and occasional issues with laundry water temperature, the overall upkeep of the building is highly regarded as immaculate.
However, some negative observations include mold in the bathrooms, significant toilet leaks and rooms that lacked consistent heating, making them cold at times. Nonetheless, these issues appear to be exceptions rather than the rule.
Beyond cleanliness, the hotel is well-kept with nicety decorated spacious rooms offering views and hot showers, adding to the guests’ comfort. The availability of amenities such as a free luggage storage during treks enhances the convenience and overall experience.
In summary, El Balcón stands out for its high cleanliness standards, comfortable and spacious rooms and a peaceful, well-maintained environment that seems to leave most guests thoroughly satisfied.
The hotel 'El Balcón' consistently receives high praise for its exceptional staff. Visitors describe the team as exceedingly helpful, friendly and professional. The staff's welcoming nature and attentiveness, particularly during check-in and throughout the stay, make guests feel special and valued.
The front desk and kitchen staff, along with other service members, are frequently mentioned for their politeness and readiness to assist with everything from booking tours to arranging taxis and storing luggage. The hotel managers are noted for their fluent English and the staff's ability to provide personalized attention leaves a lasting positive impression.
Guests also appreciate the hotel's commitment to preserving the essence of the original house, contributing to a unique and pleasant atmosphere. The hotel's beautiful inner courtyard and garden space add to the charm, enhancing the overall experience.
Visitors commend the food quality, describing the breakfast spread as top-notch with particular mentions of a super nice chef. The rooms are described as clean and comfortable, contributing further to the pleasant stay.
Overall, the warm and kind demeanor of the staff, coupled with excellent service, makes 'El Balcón' a highly recommended choice for travelers seeking a memorable and comfortable stay.
Visitors of 'El Balcón' have mixed feelings about the hotel's Wi-Fi. Many guests have noted that the Wi-Fi works very well and even great in some areas, making it a functional resource in various parts of the hotel. Positive experiences highlight good internet connection in the rooms and superb coverage in the dining and common areas. However, a significant number of reviews point out that the Wi-Fi can be unstable, weak or even non-existent in certain rooms, especially those further from the access points. Reception has mentioned that the building's old, thick-walled structure could be a factor in signal inconsistency. Despite these issues, the spotty or patchy Wi-Fi does not largely dampen the overall enjoyment of the beautiful and charming hotel.
El Balcón offers an inviting family-friendly atmosphere that impresses travelers, particularly those with young children. Families staying at this property often remark on its spotlessness and the warm welcome they receive. The family suites are highlighted as a great package for the money, making it ideal for family stays and providing ample space with options like two-bedroom rooms.
The hotel boasts a private oasis feel in its well-maintained gardens, providing a perfect place to rest and relax. The staff at El Balcón are noted for their friendliness and exceptional service, including helping guests book and plan tours, which is particularly beneficial for those traveling with kids. With a small restaurant on-site, it rounds out the pleasant experience for families looking for both relaxation and adventure. Overall, El Balcón is highly recommended for family travelers seeking a satisfying stay in a welcoming environment.
El Balcón's location offers great advantages for those looking to enjoy the vibrant nightlife the area has to offer. The hotel is conveniently close to the town and near Plaza de Armas, providing easy access to an array of restaurants and bars. Guests appreciate that many dining options and shops are within walking distance, making it simple to explore the local culinary scene and nightlife without needing transportation.
However, some guests felt a bit uneasy about the street's safety at night, describing it as dark and lonely. Noise can also be an issue, as the street activity and sounds from nearby bars can be quite loud at night, sometimes disturbing sleep. Despite these concerns, guests find the location to be good value for money and enjoy the beautiful city views.
For those looking to make the most of their stay, the hotel offers convenient services such as booking tours, allowing guests to explore the city easily. Overall, El Balcón provides a decent base for experiencing the local nightlife, although some caution and earplugs might enhance the stay.
El Balcón offers a remarkable experience for travelers seeking comfort and value in the city center. Although the entrance might not impress initially, the rooms are spectacular, providing a cozy retreat with city views. The hotel's staff receives high praise for their friendliness and excellent service, making guests feel at home. The hotel is a three-star establishment but many guests find the service comparable to five-star standards, particularly noting the practical and price-appropriate services.
Breakfast is consistently described as amazing, adding to the good value for money that encompasses not only the rooms but also extra services like the restaurant and laundry. Despite a potentially challenging climb after exploring the city's cultural roots, guests find the location convenient and the overall atmosphere very pleasant. The standard continental breakfast meets expectations while the acoustic room service ensures a peaceful stay. All in all, El Balcón is highly recommended for its great value, practical offerings and friendly ambiance.
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Location
Guests appreciate being just a short walk from the heart of Cusco, often mentioning the easy 5 to 10-minute walk to the Plaza de Armas. Many reviews highlight the beautiful views and the charming, rustic ambiance of the hotel with its garden courtyards and wooden balconies adding to the magical experience of staying there. Easily accessible via foot or a quick Uber ride, the hotel is also noted for its good price and family-friendly atmosphere.
However, some guests note that the uphill walk to the hotel can be a bit challenging, particularly for those not accustomed to Cusco's steep streets. Nonetheless, this slight inconvenience seems to be a minor trade-off for the otherwise excellent and central location, making El Balcón an ideal base for exploring the city. The combination of a superb location, beautiful accommodations and helpful staff makes this hotel a highly recommended choice for travelers visiting Cusco.
Breakfast
Additionally, the breakfasts were described as hearty and plentiful, providing an enjoyable start to the day. Many guests appreciated that the breakfast was included in the room cost and found it to be a significant perk. The atmosphere during breakfast, especially in the sunlit courtyard, added to the overall positive experience.
On the staff side, reviewers noted the friendly and helpful nature of the dining staff, which further enhanced the breakfast experience. However, a few guests felt that the breakfast could benefit from more variety and options, such as including more fruits, eggs without extra charges or cold cuts to complement the offerings.
In summary, El Balcón’s breakfast has left a strong positive impression on the majority of guests, highlighted by the quality and freshness of the food, pleasant dining environment and attentive staff.
Dinner
Guests find great value for money at the restaurant, appreciating the fair pricing and the exceptional quality of food both for breakfast and dinner. Dining options, though limited to dinner without lunch service, do not detract from the positive reviews. The small yet charming setting of the restaurant adds a cozy ambiance to the dining experience, though some guests mention it can be rather cold due to lack of heating.
Overall, El Balcón's restaurant stands out for its delicious, freshly made meals and top-notch service, making it a highlight for visitors.
Rooms
The rooms are described as extremely clean, often kept that way by diligent housekeeping services. Visitors enjoyed the high-quality linens, such as cotton sheets, soft bedding and provided bathrobes, which added to the comfort. Several guests mentioned the beds were comfortable and warm, contributing to a good night's sleep.
The location is also highlighted as excellent with some rooms offering great views of Cuzco or beautiful garden settings. Specific mentions include rooms with private, covered balconies and those with city views. The spaciousness of the rooms was another plus, making stays very comfortable, especially for families or groups needing more room to move around.
However, several reviews pointed out that some rooms could be quite cold and the heating systems were sometimes inadequate, requiring additional sources like electric heaters or radiators. Noise was an issue for some guests, either from street traffic or thin walls that allowed sounds from adjacent rooms or corridors to filter through. Despite these drawbacks, the service was generally well-regarded with mention of helpful and friendly staff at reception.
The bathrooms were noted for being clean and having large shower spaces, though a few reviews pointed out issues with old fixtures or humidity. The rooms vary in size and features with some smaller or less well-ventilated than others, but overall, the larger room options were preferred for their additional space and improved amenities.
In summary, El Balcón offers aesthetically pleasing, comfortable and clean rooms with a distinctive rustic charm. While there are some issues with temperature and noise, the overall quality of service and appealing room characteristics make it a generally satisfying stay.
Beds
Even though one or two reviews mentioned the beds were a bit small or not as large as expected, the overwhelming sentiment is one of comfort and satisfaction. The rooms were described as comfortable and clean, ensuring a pleasant stay. Positive remarks extend beyond just the beds, as guests also acknowledged the good location and attentive staff.
While there were minor mentions of rustic soundproofing issues and requests for heaters due to cold temperatures, these were overshadowed by the consistently positive feedback on the comfortable sleeping arrangements.
Visitors looking for a cozy, warm bed, coupled with attentive service in a clean and comfortable room, are likely to enjoy a pleasant and restful experience at 'El Balcón'.
Cleanliness
Many found the rooms not just clean but also spacious, cozy and comfortable. This sentiment is supplemented by compliments on the comfortable beds and clean bed sheets. The hotel's public areas also received praise with beautiful, well-maintained gardens and a clean, charming and nice ambiance that contributes to a pleasant stay. Despite a few criticisms, such as slippery wooden floors and occasional issues with laundry water temperature, the overall upkeep of the building is highly regarded as immaculate.
However, some negative observations include mold in the bathrooms, significant toilet leaks and rooms that lacked consistent heating, making them cold at times. Nonetheless, these issues appear to be exceptions rather than the rule.
Beyond cleanliness, the hotel is well-kept with nicety decorated spacious rooms offering views and hot showers, adding to the guests’ comfort. The availability of amenities such as a free luggage storage during treks enhances the convenience and overall experience.
In summary, El Balcón stands out for its high cleanliness standards, comfortable and spacious rooms and a peaceful, well-maintained environment that seems to leave most guests thoroughly satisfied.
Staff
The front desk and kitchen staff, along with other service members, are frequently mentioned for their politeness and readiness to assist with everything from booking tours to arranging taxis and storing luggage. The hotel managers are noted for their fluent English and the staff's ability to provide personalized attention leaves a lasting positive impression.
Guests also appreciate the hotel's commitment to preserving the essence of the original house, contributing to a unique and pleasant atmosphere. The hotel's beautiful inner courtyard and garden space add to the charm, enhancing the overall experience.
Visitors commend the food quality, describing the breakfast spread as top-notch with particular mentions of a super nice chef. The rooms are described as clean and comfortable, contributing further to the pleasant stay.
Overall, the warm and kind demeanor of the staff, coupled with excellent service, makes 'El Balcón' a highly recommended choice for travelers seeking a memorable and comfortable stay.
Wi-Fi
Family
The hotel boasts a private oasis feel in its well-maintained gardens, providing a perfect place to rest and relax. The staff at El Balcón are noted for their friendliness and exceptional service, including helping guests book and plan tours, which is particularly beneficial for those traveling with kids. With a small restaurant on-site, it rounds out the pleasant experience for families looking for both relaxation and adventure. Overall, El Balcón is highly recommended for family travelers seeking a satisfying stay in a welcoming environment.
Nightlife
However, some guests felt a bit uneasy about the street's safety at night, describing it as dark and lonely. Noise can also be an issue, as the street activity and sounds from nearby bars can be quite loud at night, sometimes disturbing sleep. Despite these concerns, guests find the location to be good value for money and enjoy the beautiful city views.
For those looking to make the most of their stay, the hotel offers convenient services such as booking tours, allowing guests to explore the city easily. Overall, El Balcón provides a decent base for experiencing the local nightlife, although some caution and earplugs might enhance the stay.
3 Star
Breakfast is consistently described as amazing, adding to the good value for money that encompasses not only the rooms but also extra services like the restaurant and laundry. Despite a potentially challenging climb after exploring the city's cultural roots, guests find the location convenient and the overall atmosphere very pleasant. The standard continental breakfast meets expectations while the acoustic room service ensures a peaceful stay. All in all, El Balcón is highly recommended for its great value, practical offerings and friendly ambiance.
No, El Balcón doesn't have any pool.
No, a spa isn't available at El Balcón.
No, El Balcón doesn't allow dogs.
No, parking facilities aren't available at El Balcón.
No, El Balcón doesn't have a gym.
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