Douglas Fir Resort & Chalets
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Summary of reviewsDouglas Fir Resort & Chalets is celebrated for its picturesque location on Tunnel Mountain, providing a serene escape with stunning forest and mountain views, while offering easy access to Banff's town center via complimentary bus passes. The resort's blend of tranquility and proximity to nature trails and vibrant downtown is a significant draw for guests, especially families and outdoor enthusiasts.
The accommodations, though slightly dated, are spacious and equipped with kitchenettes, allowing guests to prepare meals, including breakfast, with ease. The functional layout and amenities like fireplaces add a cozy charm, despite some areas needing refurbishment. The resort is recognized for its cleanliness, with many guests praising the well-maintained rooms and common areas, although certain spaces could benefit from updates.
An outstanding feature of the resort is its exceptional staff, known for their friendliness and professionalism. The welcoming and helpful nature of the staff significantly enhances the guest experience, often mitigating any minor shortcomings in facilities.
Families particularly enjoy the resort's kid-friendly amenities, with a waterpark, playground, and indoor play center providing endless entertainment for children. The comfortable and spacious suites cater well to larger groups, and the presence of barbecues and hot tubs further enrich the leisure experience.
The resort also offers robust connectivity with generally reliable WiFi, and convenient parking facilities that complement the free shuttle service. While some guests noted issues with the comfort of sofa beds and occasional WiFi instability, these were typically minor concerns in the broader context of a positive stay.
Overall, Douglas Fir Resort & Chalets provides a harmonious blend of comfort, friendly service, and family-oriented amenities, making it a favored choice for visitors seeking both adventure and relaxation amidst the natural beauty of Banff.
Categories
The accommodations, though slightly dated, are spacious and equipped with kitchenettes, allowing guests to prepare meals, including breakfast, with ease. The functional layout and amenities like fireplaces add a cozy charm, despite some areas needing refurbishment. The resort is recognized for its cleanliness, with many guests praising the well-maintained rooms and common areas, although certain spaces could benefit from updates.
An outstanding feature of the resort is its exceptional staff, known for their friendliness and professionalism. The welcoming and helpful nature of the staff significantly enhances the guest experience, often mitigating any minor shortcomings in facilities.
Families particularly enjoy the resort's kid-friendly amenities, with a waterpark, playground, and indoor play center providing endless entertainment for children. The comfortable and spacious suites cater well to larger groups, and the presence of barbecues and hot tubs further enrich the leisure experience.
The resort also offers robust connectivity with generally reliable WiFi, and convenient parking facilities that complement the free shuttle service. While some guests noted issues with the comfort of sofa beds and occasional WiFi instability, these were typically minor concerns in the broader context of a positive stay.
Overall, Douglas Fir Resort & Chalets provides a harmonious blend of comfort, friendly service, and family-oriented amenities, making it a favored choice for visitors seeking both adventure and relaxation amidst the natural beauty of Banff.
Hotel near Golf Courses
This resort in Banff offers a range of accommodations and amenities, including family-friendly options. It serves as a suitable and comfortable base for a golf vacation in the Banff area.
Hotel near Ski Resorts
Located on Tunnel Mountain Road, this resort is a popular choice for families and groups interested in outdoor activities. It provides a good base with amenities like pools and playgrounds, suitable for a ski vacation.
Family Friendly Hotel
This resort has consistently been recognized as a top family-friendly hotel. It offers amenities and activities specifically geared towards families, including pools and waterparks.
Hotel with Swimming Pool
Douglas Fir Resort & Chalets is a family-friendly resort with pool facilities. It offers a variety of chalets and amenities suitable for a comfortable stay.
Children's Pool Pool Water Slide
Hotel with Rooms With Fireplace
Offers chalets with fireplaces, providing a family-friendly mountain retreat. The resort features various amenities, including a water park, making it suitable for both relaxation and recreation.
3-Star Hotel
The Douglas Fir Resort & Chalets offers a family-friendly experience with its chalet-style accommodations and recreational facilities, including a pool and waterslide. Its location provides easy access to Banff's attractions, while the resort itself offers a cozy and engaging environment.
Hotel with Pool Water Slide
Located in Banff, this resort features two giant indoor waterslides, a kiddie pool, and a 24-person indoor/outdoor Jacuzzi. It provides a great experience for families with children of different age groups.
Hotel with Children's Pool
This resort has Banff's only indoor waterpark. It includes two giant indoor waterslides, a kiddies pool, a 24-person Jacuzzi, and a large Steam Room. Access to the waterslides and waterpark is free for registered guests.
Hotel with Parking
Hotel with Gym
Guest Reviews
Nestled on the serene flank of Tunnel Mountain, Douglas Fir Resort & Chalets boasts a location that truly captivates guests with its beautiful surroundings and convenient proximity to Banff's bustling town center. The resort offers guests the best of both worlds: a quiet, peaceful retreat with stunning views of the forest and nearby peaks, while remaining just a short bus ride away from the vibrant heart of Banff. Thanks to the complimentary bus passes provided by the resort, exploring the town is a breeze. Many appreciate how the resort's location allows visitors easy access to hiking trails, wildlife sightings, and the tranquility of nature, all right from their doorstep.
Guests are charmed by the picturesque setting and appreciate being slightly removed from the center, providing an escape from the crowds while still remaining fairly accessible. The bus service is particularly appreciated, bridging the slight distance from downtown efficiently. Families and outdoor enthusiasts find delight in the nearby trails, and kids can enjoy the water park and play area while adults relax in the outdoor hot tubs with mountain views.
Though some mention the slightly outdated style, the clean and spacious accommodations, equipped kitchens, and friendly staff more than make up for it. The resort provides a perfect base for exploring Banff without being ensnared by its hustle and bustle, making it an ideal choice for those seeking both adventure and relaxation.
The Douglas Fir Resort & Chalets offers guests the convenience of preparing their own breakfast with well-equipped kitchenettes and dining areas in each room. Visitors appreciate that everything necessary to make breakfast is provided, including kitchen utensils and even dishwashers, which add ease to their morning routine. The resort ensures guests can enjoy a personalized dining experience without the need for nearby breakfast options, thanks to the availability of in-room facilities for cooking.
Douglas Fir Resort & Chalets offers a mix of experiences for guests staying in its rooms, largely defined by their spaciousness and comfort. Many guests appreciate the generous size of the accommodations, which includes well-equipped kitchens that provide the convenience of preparing meals independently. The rooms often feature amenities like fireplaces, adding a homely and cozy touch to the stay. Cleanliness is commended, with fresh towels provided daily and rooms generally kept well-maintained.
However, the resort does show signs of aging, with several reviews mentioning dated decor and furniture needing an update. Despite the outdated appearance, rooms remain functional and serve as a comfortable base for families and groups visiting Banff. The location itself is praised for its beautiful surroundings and easy access to downtown via public transport.
Some visitors find the rooms offering adequate facilities at reasonable pricing, including features like terraces to enjoy morning coffee, and layouts accommodating larger parties with extra bathrooms. Yet, others point out issues with maintenance, including unclean carpets, uncomfortable sofa beds, and an overall need for refurbishment. As a result, while the resort delivers on size and comfort, it requires attention to modernize and enhance guest satisfaction fully.
The beds at Douglas Fir Resort & Chalets receive a variety of feedback from guests, offering a mix of experiences. A number of visitors have praised the comfort of the beds, describing them as comfortable, super comfortable, and providing a good night's sleep. Many of the main beds across different types of accommodations seem to meet expectations, contributing to the overall restful experience. Positive remarks highlight comfortable beds complemented by a quiet location, which enhances relaxation during the stay.
However, some aspects of the bedding experience could be improved. Pullout and sofa beds often fall short of comfort standards, with several guests finding them uncomfortable or noting that they feel the springs through the mattresses. Additionally, certain beds are described as lumpy or sagging, suggesting areas for potential improvement. Some guests have also mentioned issues with pillows, which could benefit from enhancements to add to the overall comfort experience.
Despite these mixed reviews on bedding comfort, the resort offers appealing features such as good room sizes, equipped kitchens, and enjoyable amenities like an outside spa and exercise room, all contributing to an overall pleasant stay for many visitors.
Douglas Fir Resort & Chalets offers a mix of experiences when it comes to cleanliness. On the brighter side, many guests find the rooms to be clean, well-equipped, and comfortable, noting the convenience of a kitchen and living area. The friendly staff and clean facilities, including the pool, often enhance visitors' experiences. The quiet and scenic location, with forest views and easy parking, adds to the appeal. Guests appreciate the spacious accommodations and amenities provided, such as the fireplace and complimentary bus tickets.
However, some areas of the resort show signs of aging and are in need of updates and thorough cleaning. While some guests find their rooms to be spotless, others mention issues such as dust, dirty carpets, and outdated decor. Certain shared spaces, such as patios and corridors, could also benefit from better maintenance. Despite these concerns, the resort's overall value and the friendliness of the staff continue to attract guests seeking a comfortable stay in a picturesque setting.
At Douglas Fir Resort & Chalets, the standout feature consistently highlighted by guests is the exceptional friendliness and helpfulness of the staff. Visitors rave about the welcoming nature and excellent customer service, with staff consistently described as kind, accommodating, and professional. Particular individuals, such as a front desk team member named Mathieu, receive special recognition for their accurate and thorough assistance. The housekeeping team also earns high praise for their attentiveness and willingness to go the extra mile.
Despite some comments on the need for updates and occasional lapses in welcoming guests, the staff's dedication often makes up for these shortcomings. The front desk crew is commended for their efficiency in check-ins and their eagerness to resolve any issues, such as room changes or additional requests. The shuttle service to the city, staffed by helpful personnel, further enhances the guest experience, making travel convenient and enjoyable.
While there are occasional mentions of disorganization or a less than warm reception, these are overshadowed by the overwhelmingly positive accounts of friendly and knowledgeable service. From providing room upgrades to assisting with complaints, the staff at Douglas Fir Resort ensure that hospitality remains a central part of the guest experience, earning them high marks in customer service.
At Douglas Fir Resort & Chalets, guests generally found the WiFi to be good, with strong connections available both within the hotel and even on the balcony. Many visitors appreciated the fast and reliable internet service during their stay. However, some guests experienced issues with the WiFi being spotty or slow at times, with occasional instability and rare instances where the connection could not be promptly fixed by the staff. Overall, while there were a few inconsistencies, the WiFi service at Douglas Fir Resort & Chalets often provided a positive experience for guests seeking connectivity during their visit.
Douglas Fir Resort & Chalets offers an engaging water experience that is particularly family-friendly, with water slides emerging as a consistent favorite among children. These slides, both indoor and outdoor, provide endless fun and excitement, making them a standout feature of the resort. While the outdoor hot tub receives high praise for its warmth and cleanliness, offering a relaxing escape for adults, some guests faced disappointment due to pool closures during their stay. Despite this, the available water features like the slides and the hot tub often manage to save the day, providing memorable moments for both kids and parents. However, occasional mentions highlight the need for renovation of the swimming facilities, suggesting room for improvement in areas such as shower and changing facilities. The resort's location, slightly away from the bustling downtown, adds to its charm, offering a quiet retreat with family-oriented amenities. Although some logistics like pool operating times could be more flexible, the combination of waterslides, an impressive water park, and the convenience of amenities like a kitchenette in rooms contribute to a generally positive experience at the Douglas Fir Resort & Chalets.
Douglas Fir Resort & Chalets earns positive remarks for its parking facilities, which are both convenient and complimentary. Guests appreciate the diverse options, such as the availability of reserved parking spots directly outside their rooms or in a secure underground garage. This allocation of dedicated spaces adds a layer of ease for guests looking to explore the surrounding areas. Additionally, the practicality of leaving cars parked for a few extra hours on the last day enhances the experience for visitors. Coupled with free shuttle passes and a bus stop conveniently located right in front of the hotel, the resort provides guests with multiple options for getting around without hassle. While a few noted issues like tight spaces in the underground garage, overall, the resort’s ample parking options, including a covered garage and assigned spaces, significantly contribute to a stress-free visit to Banff.
Douglas Fir Resort & Chalets is a prime destination for families seeking a kid-friendly getaway. The resort boasts a range of amenities tailored to children's entertainment, including a waterpark with exhilarating slides and a massive indoor play center. The pool and jungle gym stand out as highlights, keeping young guests engaged and delighted. The resort's playground provides ample space for kids to enjoy themselves without feeling crowded.
The suites and lofts are designed with families in mind, offering spacious accommodations that comfortably house larger groups. The fully equipped kitchens allow families to prepare meals, offering an excellent opportunity to save on dining expenses while enjoying stunning mountain views. Guests appreciate the friendliness of the staff, and there's no shortage of activities to occupy children, ensuring a fulfilling experience for every family member.
In addition to the aquatic attractions, the presence of barbecue facilities and a hot tub enhance the leisure options available, creating a versatile environment for relaxation and recreation. The combination of well-equipped rooms, accommodating staff, and diverse entertainment options makes Douglas Fir Resort & Chalets an ideal choice for families visiting Banff, offering an unbeatable value in comfortable, family-oriented accommodations.
Nestled in the scenic area of Banff, Douglas Fir Resort & Chalets offers a balance of convenience and affordability, although it shows its age in various aspects. Guests appreciate the well-equipped rooms that provide comfortable accommodations without breaking the bank. The resort, while surrounded by breathtaking natural beauty, gives the impression of being a three-star property still holding on to its past glory. Some areas of the facility could benefit from updates and maintenance, as the furnishings and chalets appear quite dated. Despite this, visitors find value in the overall experience, particularly if they prioritize booking configurations with two beds instead of less comfortable options. Its slight distance from the city's hustle serves as both a serene escape and a minor inconvenience for some guests. Overall, the resort remains a practical choice for those seeking a modest yet adequately equipped option in Banff.
At Douglas Fir Resort & Chalets, the fireplaces in the guest rooms are consistently praised for their warmth and charm, adding a delightful ambience to the stay. Many guests appreciated the availability of a wood-burning stove, complete with supplied wood, that made evenings cozy and inviting. The addition of a gas fire also contributed to a pleasant atmosphere, enhancing the comfort of the spacious rooms. Although there was an occasional issue with a sooty smell, the fireplaces generally provided a homely and welcoming environment. Alongside the fireplaces, the resort boasts well-maintained outdoor amenities such as a hot tub, which guests also enjoyed. Overall, the combination of these features creates a cozy retreat, complemented by excellent views, making it an appealing choice for those seeking a relaxing escape.
The Douglas Fir Resort & Chalets is a hit with families, especially when it comes to its pool area featuring water slides and a massive indoor play center. Visitors consistently praise these amenities, highlighting their appeal to young guests. The water slides stand out as a source of enjoyment, providing endless excitement for children. The presence of a hot tub adjacent to the water slides is noted for its convenience, allowing adults to relax while keeping an eye on their little ones. Despite the pool's opening time of 2:30 PM, guests appreciate the overall setup of the water park area, making it a fantastic option for anyone traveling with children. The combination of playful water features and relaxing spaces enhances the overall experience at this family-friendly destination.
Location Show Map
Location
Guests are charmed by the picturesque setting and appreciate being slightly removed from the center, providing an escape from the crowds while still remaining fairly accessible. The bus service is particularly appreciated, bridging the slight distance from downtown efficiently. Families and outdoor enthusiasts find delight in the nearby trails, and kids can enjoy the water park and play area while adults relax in the outdoor hot tubs with mountain views.
Though some mention the slightly outdated style, the clean and spacious accommodations, equipped kitchens, and friendly staff more than make up for it. The resort provides a perfect base for exploring Banff without being ensnared by its hustle and bustle, making it an ideal choice for those seeking both adventure and relaxation.
Breakfast
Rooms
However, the resort does show signs of aging, with several reviews mentioning dated decor and furniture needing an update. Despite the outdated appearance, rooms remain functional and serve as a comfortable base for families and groups visiting Banff. The location itself is praised for its beautiful surroundings and easy access to downtown via public transport.
Some visitors find the rooms offering adequate facilities at reasonable pricing, including features like terraces to enjoy morning coffee, and layouts accommodating larger parties with extra bathrooms. Yet, others point out issues with maintenance, including unclean carpets, uncomfortable sofa beds, and an overall need for refurbishment. As a result, while the resort delivers on size and comfort, it requires attention to modernize and enhance guest satisfaction fully.
Beds
However, some aspects of the bedding experience could be improved. Pullout and sofa beds often fall short of comfort standards, with several guests finding them uncomfortable or noting that they feel the springs through the mattresses. Additionally, certain beds are described as lumpy or sagging, suggesting areas for potential improvement. Some guests have also mentioned issues with pillows, which could benefit from enhancements to add to the overall comfort experience.
Despite these mixed reviews on bedding comfort, the resort offers appealing features such as good room sizes, equipped kitchens, and enjoyable amenities like an outside spa and exercise room, all contributing to an overall pleasant stay for many visitors.
Cleanliness
However, some areas of the resort show signs of aging and are in need of updates and thorough cleaning. While some guests find their rooms to be spotless, others mention issues such as dust, dirty carpets, and outdated decor. Certain shared spaces, such as patios and corridors, could also benefit from better maintenance. Despite these concerns, the resort's overall value and the friendliness of the staff continue to attract guests seeking a comfortable stay in a picturesque setting.
Staff
Despite some comments on the need for updates and occasional lapses in welcoming guests, the staff's dedication often makes up for these shortcomings. The front desk crew is commended for their efficiency in check-ins and their eagerness to resolve any issues, such as room changes or additional requests. The shuttle service to the city, staffed by helpful personnel, further enhances the guest experience, making travel convenient and enjoyable.
While there are occasional mentions of disorganization or a less than warm reception, these are overshadowed by the overwhelmingly positive accounts of friendly and knowledgeable service. From providing room upgrades to assisting with complaints, the staff at Douglas Fir Resort ensure that hospitality remains a central part of the guest experience, earning them high marks in customer service.
Wi-Fi
Pool
Parking
Family
The suites and lofts are designed with families in mind, offering spacious accommodations that comfortably house larger groups. The fully equipped kitchens allow families to prepare meals, offering an excellent opportunity to save on dining expenses while enjoying stunning mountain views. Guests appreciate the friendliness of the staff, and there's no shortage of activities to occupy children, ensuring a fulfilling experience for every family member.
In addition to the aquatic attractions, the presence of barbecue facilities and a hot tub enhance the leisure options available, creating a versatile environment for relaxation and recreation. The combination of well-equipped rooms, accommodating staff, and diverse entertainment options makes Douglas Fir Resort & Chalets an ideal choice for families visiting Banff, offering an unbeatable value in comfortable, family-oriented accommodations.
3 Star
Rooms with Fireplace
Pool Water Slide
Yes, Douglas Fir Resort & Chalets has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide.
No, a spa isn't available at Douglas Fir Resort & Chalets.
No, Douglas Fir Resort & Chalets doesn't allow dogs.
Yes, parking facilities are available at Douglas Fir Resort & Chalets.
Yes, Douglas Fir Resort & Chalets has a gym.
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