Embassy Suites Houston - Downtown
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Summary of reviewsEmbassy Suites Houston - Downtown enjoys an outstanding reputation among guests, primarily due to its exceptional location in the heart of downtown Houston. This prime spot places visitors near prominent attractions like the Convention Center, Toyota Center, Discovery Green and Minute Maid Park, making it ideal for both business and leisure travel. Guests also appreciate the stunning city views and the easy access to numerous clubs, restaurants and parks nearby.
The hotel's breakfast offerings receive rave reviews, often described as phenomenal with a wide variety of delicious options such as made-to-order omelets, fresh fruit and avocado toast. The breakfast is further elevated by the friendly and attentive staff, creating a delightful dining experience in a beautiful, naturally lit area.
The rooms at Embassy Suites Houston - Downtown are generally well-received for their cleanliness, spaciousness and comfort. Guests particularly enjoy the large suites, cozy beds and practical amenities like fully stocked toiletries. Although some reviews mention outdated furniture and occasional cleanliness issues, the overall sentiment remains positive with many praising the excellent views and the convenience of having multiple TVs and separate living spaces.
Cleanliness across the hotel is mostly commendable with numerous guests noting the high standards in room and breakfast areas. While there are occasional mentions of stained carpets and outdated fixtures, the hotel is largely perceived as clean and welcoming.
The staff at this hotel are frequently highlighted for their friendliness and helpfulness, especially those at the front desk and breakfast service. Many guests commend the staff’s efforts to go above and beyond, contributing significantly to the high-end experience. Although some inconsistencies with the night shift and non-English speaking valet personnel are noted, the overall friendliness and efficiency of the staff leave a lasting positive impression.
The pool area, when accessible, receives positive feedback for its appearance and amenities. However, its availability and cleanliness are commonly criticized with frequent closures and limited operational hours causing disappointment among guests. Issues like dirty water and cold temperatures further detract from the pool experience.
Parking services, specifically the valet, are efficient but come with high fees ranging from $44 to $60 per night. Guests often highlight the lack of self-parking and deem the valet charges excessive, expressing a desire for more affordable options amidst ongoing construction challenges.
Lastly, the comfort of the beds presents a mixed bag of feedback. Some guests find the beds and pillows comfortable, while others report issues with lumpiness, softness and small, hard pillows. Nonetheless, the spacious rooms and excellent location contribute positively to the overall stay experience.
In summary, Embassy Suites Houston - Downtown is celebrated for its prime location, excellent breakfast and friendly staff, although minor areas for improvement exist in room decor, pool maintenance and parking options.
Categories
The hotel's breakfast offerings receive rave reviews, often described as phenomenal with a wide variety of delicious options such as made-to-order omelets, fresh fruit and avocado toast. The breakfast is further elevated by the friendly and attentive staff, creating a delightful dining experience in a beautiful, naturally lit area.
The rooms at Embassy Suites Houston - Downtown are generally well-received for their cleanliness, spaciousness and comfort. Guests particularly enjoy the large suites, cozy beds and practical amenities like fully stocked toiletries. Although some reviews mention outdated furniture and occasional cleanliness issues, the overall sentiment remains positive with many praising the excellent views and the convenience of having multiple TVs and separate living spaces.
Cleanliness across the hotel is mostly commendable with numerous guests noting the high standards in room and breakfast areas. While there are occasional mentions of stained carpets and outdated fixtures, the hotel is largely perceived as clean and welcoming.
The staff at this hotel are frequently highlighted for their friendliness and helpfulness, especially those at the front desk and breakfast service. Many guests commend the staff’s efforts to go above and beyond, contributing significantly to the high-end experience. Although some inconsistencies with the night shift and non-English speaking valet personnel are noted, the overall friendliness and efficiency of the staff leave a lasting positive impression.
The pool area, when accessible, receives positive feedback for its appearance and amenities. However, its availability and cleanliness are commonly criticized with frequent closures and limited operational hours causing disappointment among guests. Issues like dirty water and cold temperatures further detract from the pool experience.
Parking services, specifically the valet, are efficient but come with high fees ranging from $44 to $60 per night. Guests often highlight the lack of self-parking and deem the valet charges excessive, expressing a desire for more affordable options amidst ongoing construction challenges.
Lastly, the comfort of the beds presents a mixed bag of feedback. Some guests find the beds and pillows comfortable, while others report issues with lumpiness, softness and small, hard pillows. Nonetheless, the spacious rooms and excellent location contribute positively to the overall stay experience.
In summary, Embassy Suites Houston - Downtown is celebrated for its prime location, excellent breakfast and friendly staff, although minor areas for improvement exist in room decor, pool maintenance and parking options.
Hotel Taking Steps Towards Sustainability
This hotel was the first hotel in downtown Houston to achieve LEED certification, earning LEED Silver. It was also the first hotel in Houston to install charging stations for electric cars.
Hotel near Nightlife Spots
Located in the downtown area, this hotel offers easy access to Houston's nightlife and entertainment. Its suite accommodations provide extra space for groups.
Business Hotel
Embassy Suites Houston - Downtown offers spacious suites and comprehensive business facilities. It provides meeting rooms, a business center, and complimentary breakfast, making it a convenient choice for extended business stays.
Hotel with Parking
Located in downtown Houston, this hotel offers parking for its guests. The hotel's proximity to downtown attractions makes it ideal for visitors with vehicles.
EV charging stations
Accessible Hotel
This hotel features spacious two-room accessible suites with a living area and private bedroom, roll-in showers, visual smoke detectors, and a doorbell. It also offers fully equipped accessible kitchens, closed captioning on televisions or decoders, TTY for guest use, an accessible business center, exercise facility, and swimming pool. Accessible parking spaces for cars and vans are available, and accessible transportation can be arranged with advance notice.
Hotel with Gym
Offers a fitness center for guests seeking to maintain their workout routine. Provides standard equipment for a satisfactory workout.
Hotel with EV Charging Stations
This hotel offers electric vehicle charging as an available amenity.
4-Star Hotel
This all-suite hotel offers spacious accommodations and complimentary breakfast and evening receptions. Its downtown location provides easy access to attractions and businesses.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of downtown Houston, Embassy Suites Houston - Downtown boasts an exceptional location that consistently receives high praise from its guests. Its proximity to the Convention Center and central positioning make it ideal for business and leisure travelers alike. Guests appreciate the hotel's convenient access to various local attractions, including the Toyota Center, House of Blues, Discovery Green and Minute Maid Park, making it a fantastic base for concerts, sports events and other entertainment.
Visitors frequently highlight the breathtaking city views and the hotel's closeness to a wide selection of clubs, restaurants and parks. Whether in town for an Astro game or specific events, the location proves advantageous for all types of activities. The property's cleanliness, friendly staff and comfortable rooms enhance the experience with many reviewers also mentioning the delightful breakfast buffet as a standout feature.
Overall, the hotel offers a harmonious blend of location, hospitality and comfort that deeply resonates with its guests, whether they are in Houston for business, pleasure or family activities.
Embassy Suites Houston - Downtown is highly praised for its breakfast offerings, drawing numerous positive remarks from guests. The complimentary breakfast is noted for its deliciousness with many describing it as amazing, fabulous and even phenomenal. The selection is varied and plentiful, encompassing options like made-to-order omelets, fresh fruit and avocado toast, which have become favorites among patrons.
Guests appreciate the abundance and variety of food and drink choices available in the breakfast buffet, which is well-stocked and served in a beautiful area with natural light. Many guests mention the breakfast as a standout feature, highlighting it as one of the best hotel breakfasts they’ve experienced.
In addition, the breakfast experience is enhanced by the friendly and attentive staff, contributing to a warm and welcoming atmosphere. The hotel's location near key attractions, such as Minute Maid Park, Discovery Green and the Toyota Center, further adds to its appeal, making it a convenient choice for travelers.
Overall, the breakfast at Embassy Suites Houston - Downtown is consistently rated as exceptional, leaving a lasting positive impression on guests and setting a high standard for hotel dining.
Embassy Suites Houston - Downtown generally receives positive feedback for its rooms. Guests frequently mention the rooms' cleanliness, spaciousness and comfort. The suites are particularly appreciated for their large size, making them suitable even for longer stays and accommodating multiple adults comfortably. Many reviewers describe the rooms as big with fully stocked toiletries and all the necessary amenities. The downtown location is also highlighted as a plus, being close to various attractions.
Additionally, guests enjoy the excellent views from the rooms, the cozy beds and the practicality of having a separate living room and multiple TVs. However, some reviews note issues such as outdated furniture and room decor, maintenance problems like mold and chipping paint and occasional lapses in cleanliness. Instances of rooms not being ready on time and infrequent cleaning services are also reported. Despite these concerns, the overall sentiment is positive with many guests expressing their satisfaction with the comfort and spaciousness of the rooms.
Embassy Suites Houston - Downtown offers a mixed experience when it comes to the comfort of its beds. Some guests found the beds to be comfortable and of decent size with particular praise for the queen beds and comfortable pillows. However, there are several mentions of uncomfortable experiences with complaints about lumpy and soft beds, thin blankets and pillows being described as tiny, hard and uncomfortable. Additionally, some guests noted issues with the cleanliness of the bed frames. Despite these concerns, the overall room experience was positively highlighted by some for being spacious and in a great location.
Embassy Suites Houston - Downtown exhibits a mixed but generally positive record of cleanliness based on guest feedback. Many guests have noted that the hotel and its rooms are very clean, comfortable and welcoming. They praised the hotel for maintaining high standards in cleanliness, especially its rooms and breakfast areas. Phrases such as "super clean hotel," "very clean and comfortable," and "everything was clean" were frequently mentioned.
However, a few reviews pointed out areas needing improvement, such as stained carpets and outdated furnishings with some mentions of mold and unclean bathroom fixtures. Despite these issues, the overall sentiment remains positive regarding the hotel's cleanliness with many guests appreciating the clean and spacious accommodations. The hotel’s central location and friendly staff further enhance the guest experience, although some remarks indicate room for improvement in specific areas of housekeeping.
Embassy Suites Houston - Downtown is often praised for its friendly and helpful staff. The hotel boasts excellent staff across various departments with the front desk and breakfast/happy hour personnel standing out for their accommodating and exceptional service. On numerous occasions, employees have been noted for going above and beyond to meet guests' needs and the manager, Samanthia Shilo, is frequently mentioned for her kindness and efficiency. The valet service is also highlighted for its speed and organization.
While guests generally find the staff welcoming, knowledgeable and well-trained, there are a few inconsistencies. Some guests experienced issues with non-English speaking valet personnel and noted that the night shift staff at the reception could be rude. Nonetheless, the positive interactions significantly outweigh the negatives with many noting that the staff’s friendliness contributed to a higher-end experience. Overall, the staff’s dedication to making guests feel comfortable and supported is a common theme in the reviews.
The pool at Embassy Suites Houston - Downtown has received mixed feedback from guests. On the positive side, visitors describe the pool as nice, friendly and great with commendations for the pool area looking lovely and the lobby featuring a large TV. However, there have been numerous complaints about the pool's availability and cleanliness. Many guests were disappointed by the pool being frequently closed for renovations, surrounding construction or limited operational hours. When accessible, issues such as dirty water, green sides and cold temperatures were noted. The restricted pool hours from 11 AM to 5 PM also left some guests puzzled, particularly as no clear reason was given for this schedule. Despite these drawbacks, the pool remains a notable feature when in suitable condition.
Embassy Suites Houston - Downtown, located in an excellent area, provides efficient valet parking services, but guests frequently highlight the high parking fees. Valet parking costs range from $44 to $60 per night, which some visitors find excessive. There is no self-parking or complimentary parking available, making valet the mandatory option. Additionally, nearby lots do not permit overnight parking and street parking is restricted to a maximum of three hours.
The organization of the valet service is generally praised but can be challenging to navigate due to ongoing construction. Despite the efficient service, guests find the cost prohibitive and express a desire for more affordable or self-parking options.
Location Show Map
Location
Visitors frequently highlight the breathtaking city views and the hotel's closeness to a wide selection of clubs, restaurants and parks. Whether in town for an Astro game or specific events, the location proves advantageous for all types of activities. The property's cleanliness, friendly staff and comfortable rooms enhance the experience with many reviewers also mentioning the delightful breakfast buffet as a standout feature.
Overall, the hotel offers a harmonious blend of location, hospitality and comfort that deeply resonates with its guests, whether they are in Houston for business, pleasure or family activities.
Breakfast
Guests appreciate the abundance and variety of food and drink choices available in the breakfast buffet, which is well-stocked and served in a beautiful area with natural light. Many guests mention the breakfast as a standout feature, highlighting it as one of the best hotel breakfasts they’ve experienced.
In addition, the breakfast experience is enhanced by the friendly and attentive staff, contributing to a warm and welcoming atmosphere. The hotel's location near key attractions, such as Minute Maid Park, Discovery Green and the Toyota Center, further adds to its appeal, making it a convenient choice for travelers.
Overall, the breakfast at Embassy Suites Houston - Downtown is consistently rated as exceptional, leaving a lasting positive impression on guests and setting a high standard for hotel dining.
Rooms
Additionally, guests enjoy the excellent views from the rooms, the cozy beds and the practicality of having a separate living room and multiple TVs. However, some reviews note issues such as outdated furniture and room decor, maintenance problems like mold and chipping paint and occasional lapses in cleanliness. Instances of rooms not being ready on time and infrequent cleaning services are also reported. Despite these concerns, the overall sentiment is positive with many guests expressing their satisfaction with the comfort and spaciousness of the rooms.
Beds
Cleanliness
However, a few reviews pointed out areas needing improvement, such as stained carpets and outdated furnishings with some mentions of mold and unclean bathroom fixtures. Despite these issues, the overall sentiment remains positive regarding the hotel's cleanliness with many guests appreciating the clean and spacious accommodations. The hotel’s central location and friendly staff further enhance the guest experience, although some remarks indicate room for improvement in specific areas of housekeeping.
Staff
While guests generally find the staff welcoming, knowledgeable and well-trained, there are a few inconsistencies. Some guests experienced issues with non-English speaking valet personnel and noted that the night shift staff at the reception could be rude. Nonetheless, the positive interactions significantly outweigh the negatives with many noting that the staff’s friendliness contributed to a higher-end experience. Overall, the staff’s dedication to making guests feel comfortable and supported is a common theme in the reviews.
Pool
Parking
The organization of the valet service is generally praised but can be challenging to navigate due to ongoing construction. Despite the efficient service, guests find the cost prohibitive and express a desire for more affordable or self-parking options.
Yes, Embassy Suites Houston - Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Embassy Suites Houston - Downtown.
Yes, Embassy Suites Houston - Downtown welcomes dogs.
Yes, parking facilities are available at Embassy Suites Houston - Downtown.
Yes, Embassy Suites Houston - Downtown has a gym.
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