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Summary of reviewsUniversity Inn Fresno enjoys an exceptionally convenient location, situated close to prominent landmarks such as Fresno State University and the Save Mart Center. Its proximity to major freeways makes it an excellent stopover for travelers heading to Yosemite or Sequoia National Parks. The surrounding area offers various dining and shopping options with a Starbucks on the corner adding to the convenience. Free parking further enhances its appeal for those traveling by car.
The hotel offers a range of well-maintained rooms featuring modern updates and renovations. Guests often highlight the cleanliness, spaciousness and modern touches in the rooms, including large, well-equipped bathrooms. Key amenities like microwaves, mini-fridges and cable TV contribute to a comfortable stay. The new furnishings and architectural updates have positively impacted guest experiences, although there are occasional complaints regarding cleanliness and room maintenance, such as noise and unpleasant odors.
Cleanliness at the hotel receives mixed reviews. Many guests appreciate the clean, comfortable and spacious rooms, noting that the hotel has made considerable efforts to improve its environment. However, issues such as dirty floors, unkempt areas and reports of pests suggest inconsistencies in cleaning standards.
The staff's performance also presents a mixed picture. While some guests commend the friendliness and professionalism of the team, including helpful front desk staff and attentive housekeeping, others report experiences of rudeness and unprofessionalism. The inconsistency in service quality points to a need for better staff training.
Wi-Fi services at University Inn Fresno are generally considered poor with many guests experiencing slow, unstable or inaccessible internet. Complaints about incorrect passwords and prolonged connectivity issues indicate a significant area for improvement.
The beds receive varied reviews; many guests find them comfortable and well-maintained. However, some report issues like hard mattresses, bed bugs and cleanliness concerns. Despite these issues, the overall sentiment leans towards the beds being comfortable but suggests improvements in bedding cleanliness and mattress stability for a better guest experience.
Overall, University Inn Fresno is recognized for its strategic location, clean and spacious rooms and modern amenities. There are areas for improvement, particularly in terms of Wi-Fi service, staff consistency and meticulous cleanliness. Nevertheless, it offers good value for money, especially for those seeking convenience and accessibility to nearby attractions. Show more
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Motel for Adults Only
While listed as a motel, its inclusion in 'Adults Only' searches suggests a focus on privacy and basic amenities suitable for adults seeking a straightforward stay. However, it may lack the exclusive amenities of higher-ranked options.
Room Types
Double Room - Non-Smoking Offering free Wi-Fi, this air-conditioned room provides a cable TV, a spacious desk and an en suite bathroom.
Double Room - SmokingOffering free Wi-Fi, this air-conditioned room provides a cable TV, a spacious desk and an en suite bathroom.
King Room - Non-SmokingOffering free Wi-Fi, this air-conditioned room provides a cable TV, a spacious desk and an en suite bathroom.
Guest Reviews
6.8
Rated
Location
The University Inn Fresno boasts an incredibly convenient location, making it an ideal choice for a variety of visitors. Situated close to Fresno State University and directly across from the Save Mart Center, it’s perfect for those attending concerts or events. The proximity to major freeways offers easy access for travelers en route to Yosemite or Sequoia National Parks with many finding it a practical stopover point.
Surrounded by a variety of shops, restaurants and a Starbucks on the corner, guests find it easy to satisfy their dining and shopping needs. The central location is appreciated by those needing quick access to the university or simply for a comfortable overnight stay on the way to San Francisco. Free parking and the convenience of the location further add to the appeal for visitors with cars.
Despite some mixed feelings about the surrounding area, the pricing and location continue to earn high marks. For those looking for convenience, access to major venues and essential amenities, University Inn Fresno delivers on multiple fronts.
Breakfast
Many guests have noted the absence of breakfast at University Inn Fresno, despite some expecting at least a continental breakfast as advertised. There were mentions of a lack of breakfast area and limited options when breakfast was available in the past. Some guests recall a snack being provided in the morning, but it seems that any form of breakfast service is currently non-existent. For those seeking breakfast, there are nearby restaurants that offer a variety of options which can compensate for what the hotel does not provide.
Rooms
The University Inn Fresno offers a variety of rooms that have recently undergone updates and renovations. Guests frequently mention the cleanliness and spaciousness of the rooms with many appreciating the modern touches and large, well-equipped bathrooms. Key amenities such as microwaves, mini-fridges and cable TV are commonly available and the comfortable beds and clean linens add to the overall positive experience.
Several reviews highlight the large showers and the overall tidy condition of the accommodations. The rooms are described as cozy and comfortable with ample space to store and manage personal belongings. Additionally, the hotel’s effort to improve the property with new windows, updated flooring and modern designs have not gone unnoticed.
However, it’s important to note that there are occasional complaints regarding cleanliness with some guests mentioning issues such as noisy rooms, unpleasant odors or instances of pests. Despite these occasional drawbacks, the general sentiment is that the University Inn Fresno provides a comfortable and convenient stay with great value for money.
Beds
The beds at University Inn Fresno garnered mixed feedback from guests. Many praised the comfort of the beds, describing them as very comfortable, extremely comfy and spacious. Positive comments included mentions of clean beds and comfortable pillows and some guests specifically noted enjoying the memory foam mattresses. However, there were several mentions of less favorable experiences as well. Issues such as hard beds, mattresses sliding on platforms and even instances of bed bugs were reported. A few guests found the beds to be dirty or stained with complaints highlighting stained bed sheets, food stains and hair. Some beds were not considered child-friendly with one review mentioning discomfort in a specific room. Despite these negative points, the predominant sentiment was that the beds were comfortable, but attention to cleanliness and mattress stability could enhance guest experiences.
Cleanliness
University Inn Fresno offers a mixed experience when it comes to cleanliness. On the positive side, numerous guests have described their rooms as clean, comfortable and spacious. They highlight that, for its value, the hotel maintains a good level of cleanliness with clean towels and bed linens provided regularly. Many guests appreciated the clean environment, stating that everything was clean and well-attended.
The hotel's modern furnishing and recent renovations have also garnered positive remarks, particularly noting the cleanliness efforts by the new owners who have been improving the hotel’s landscape and overall appearance. Specific mentions of clean rooms, clean pillows and attentive housekeeping further emphasize that the hotel can provide a satisfactory stay for many.
However, there are significant negative aspects mentioned by other guests. Issues such as dirty floors, dusty surfaces and reports of roaches and other pests underscore inconsistent cleaning standards. Some guests found uncleanliness around the hotel grounds, including trash, stained towels and unkept areas. Complaints about dirty and loud environments, poor bathroom conditions and lack of reliable ventilation reveal that cleanliness can vary widely between rooms.
Some specific areas of concern included dirty bed sheets, dusty floors, dirty bathrooms and mold in showers. The presence of graffiti, broken items and trash on the grounds further detracts from the hotel's appeal.
In summary, while many guests have had positive experiences with clean and comfortable rooms, ongoing issues with cleanliness and maintenance indicate that experiences at University Inn Fresno can vary greatly.
Staff
University Inn Fresno receives mixed reviews when it comes to staff performance. On a positive note, several guests highlight the friendliness and professionalism of the staff with mentions of welcoming and helpful team members, including a kind front desk girl and attentive cleaning staff. There are instances of exceptional and accommodating behavior with some guests appreciating the staff's efforts to maintain safety and offer restaurant tips.
However, there are numerous reports of rudeness and unprofessionalism, from the reception area to maintenance personnel. Several guests experienced unfriendly and unhelpful interactions, including instances where they felt looked down upon by the staff. Issues with the front desk are particularly frequent with descriptions of a less-than-hospitable demeanor and a lack of attentiveness.
While some guests had positive interactions, others had negative experiences, suggesting inconsistency in the quality of service. The feedback points to a need for more staff training and a focus on improving customer service across the board.
Wi-Fi
The guest reviews of University Inn Fresno portray a less than satisfactory experience with the hotel's Wi-Fi services. Although there are mentions of instances where the wifi worked well, the majority of reviews highlight significant issues. Guests frequently complained about the internet connection being poor, slow and unstable. Some reported not being able to access wifi at all with the issue persisting over extended stays. Additionally, there were instances where the wrong wifi password was provided by the staff. Overall, the wifi service at University Inn Fresno appears to need considerable improvement to meet guest expectations.
No, University Inn Fresno doesn't have any pool.
No, a spa isn't available at University Inn Fresno.
No, University Inn Fresno doesn't allow dogs.
No, parking facilities aren't available at University Inn Fresno.