Hilton Chicago O'Hare Airport
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Summary of reviewsConveniently nestled within the grounds of Chicago O'Hare Airport, the Hilton Chicago O'Hare Airport is an ideal choice for travelers seeking close proximity to their flights. Guests appreciate the ability to walk directly from the terminal to the hotel without the need for a shuttle or taxi. The hotel's strategic position by terminals 1, 2 and 3 makes it perfect for those with early morning departures, late arrivals or tight connections. This ease of access to the airport's amenities, public transportation and underground walkways further enhances its appeal.
Breakfast at the Hilton Chicago O'Hare Airport receives mixed reviews. Many guests appreciated the quality of food and the convenience of grab-and-go options, but found the cost high and service inconsistent. Despite some negatives, such as long wait times and limited menu options on specific days, some visitors still enjoyed their morning meals.
For dinner, the hotel offers several dining options with the Gaslight Club standing out due to its excellent food, live music and nostalgic 1920s setting. However, other dining venues received criticism for being overpriced, having limited menus and offering mediocre food. Room service was also noted to be poor quality and overly expensive. Despite several good experiences, general dissatisfaction with dining options was evident.
The rooms at Hilton Chicago O'Hare Airport are described as clean, quiet, comfortable and spacious, although considered somewhat outdated by many guests. Despite issues such as inconsistent heating, worn-out furniture and occasional maintenance problems, the rooms offer basic necessities. The hotel’s cleanliness is generally acceptable, but there are recurring complaints about unclean common areas and subpar room cleaning standards.
Staff at the hotel receive mixed reviews. Many guests appreciated friendly and helpful staff, especially at the front desk, noting smooth check-in processes and exceptional service. However, other guests reported less satisfactory interactions, describing some staff as cold, dismissive or unprofessional. Such inconsistencies in service occasionally detracted from an otherwise pleasant stay.
The complimentary Wi-Fi service receives mixed reviews; it is free only in common areas, while room access incurs additional charges. Many guests experienced weak signals, slow speeds and frequent disconnections, which is an area needing improvement. However, the fitness center garners high praise for quality and variety of equipment, standing out as a significant draw for those needing a convenient and comprehensive fitness facility.
Guests generally found the hotel beds to be comfortable with good quality bedding and pillows. However, some complaints were lodged about bed size and occasional discomfort. The four-star status of the hotel is often debated due to its outdated decor and inconsistent service quality, yet many visitors still deem the experience in line with Hilton standards.
In summary, the Hilton Chicago O'Hare Airport offers unbeatable convenience for travelers with its proximity to the airport. Despite mixed reviews in categories like dining, room decor and cleanliness, many guests find the overall experience satisfactory, particularly valuing the comfort and accessibility of the hotel.
Categories
Breakfast at the Hilton Chicago O'Hare Airport receives mixed reviews. Many guests appreciated the quality of food and the convenience of grab-and-go options, but found the cost high and service inconsistent. Despite some negatives, such as long wait times and limited menu options on specific days, some visitors still enjoyed their morning meals.
For dinner, the hotel offers several dining options with the Gaslight Club standing out due to its excellent food, live music and nostalgic 1920s setting. However, other dining venues received criticism for being overpriced, having limited menus and offering mediocre food. Room service was also noted to be poor quality and overly expensive. Despite several good experiences, general dissatisfaction with dining options was evident.
The rooms at Hilton Chicago O'Hare Airport are described as clean, quiet, comfortable and spacious, although considered somewhat outdated by many guests. Despite issues such as inconsistent heating, worn-out furniture and occasional maintenance problems, the rooms offer basic necessities. The hotel’s cleanliness is generally acceptable, but there are recurring complaints about unclean common areas and subpar room cleaning standards.
Staff at the hotel receive mixed reviews. Many guests appreciated friendly and helpful staff, especially at the front desk, noting smooth check-in processes and exceptional service. However, other guests reported less satisfactory interactions, describing some staff as cold, dismissive or unprofessional. Such inconsistencies in service occasionally detracted from an otherwise pleasant stay.
The complimentary Wi-Fi service receives mixed reviews; it is free only in common areas, while room access incurs additional charges. Many guests experienced weak signals, slow speeds and frequent disconnections, which is an area needing improvement. However, the fitness center garners high praise for quality and variety of equipment, standing out as a significant draw for those needing a convenient and comprehensive fitness facility.
Guests generally found the hotel beds to be comfortable with good quality bedding and pillows. However, some complaints were lodged about bed size and occasional discomfort. The four-star status of the hotel is often debated due to its outdated decor and inconsistent service quality, yet many visitors still deem the experience in line with Hilton standards.
In summary, the Hilton Chicago O'Hare Airport offers unbeatable convenience for travelers with its proximity to the airport. Despite mixed reviews in categories like dining, room decor and cleanliness, many guests find the overall experience satisfactory, particularly valuing the comfort and accessibility of the hotel.
Family Friendly Hotel
As an airport hotel, it offers convenience for traveling families. While specific family amenities aren't detailed, its location within the airport can ease travel logistics.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Conveniently nestled within the grounds of Chicago O'Hare Airport, the Hilton Chicago O'Hare Airport is an ideal choice for travelers seeking close proximity to their flights. With its unbeatable location, guests appreciate the ability to walk directly from the terminal to the hotel without the need for a shuttle or taxi. The hotel's strategic position by terminals 1, 2 and 3 makes it perfect for those with early morning departures, late arrivals or tight connections. The ease of access to the airport's amenities, public transportation and underground walkways further enhances its appeal.
While the location remains the prime feature, guests also note the convenience for overnight layovers and connecting flights. Many reviews highlight the peace of mind that comes with staying just a few steps away from the terminals, eliminating the stress of commuting in the early hours or after an exhausting flight. Whether for an unexpected stay due to flight cancellations or the convenience of being close to check-in counters, the Hilton Chicago O'Hare Airport stands out as a strategically placed, practical choice for travelers in transit.
The breakfast experience at Hilton Chicago O'Hare Airport receives mixed reviews from guests. Many appreciated the quality of the food, noting that options like granola with fresh fruits and warm croissants were not only delicious but also catered to individual tastes. Some guests found the breakfast plentiful and enjoyable, mentioning good coffee and generous portions. The grab-and-go coffee and breakfast were particularly convenient for travelers.
However, several reviews pointed out the drawbacks. Breakfast was often described as expensive with some feeling that the cost was not justified. The atmosphere in the breakfast restaurant, Andiamo, was described as drab and the service frequently experienced long wait times and occasional errors in orders. A lack of buffet options on certain days, such as Easter Sunday, left guests disappointed, while others struggled with limited choices, especially when the free offerings were restricted to basics like scrambled eggs or cereal.
Additionally, confusion over breakfast inclusion and the use of vouchers was a recurring theme. Some guests were unaware of needing coupons or having to pay for what was believed to be complimentary. Despite these inconsistencies, a section of guests still found the breakfast experience satisfactory with particular mentions of helpful staff and delicious meals in some instances.
Overall, while the breakfast quality and service can be hit or miss, there are high points that make it worthwhile for some guests, especially those who prioritize convenience and specific dietary preferences.
Hilton Chicago O'Hare Airport offers several dining options that vary widely in quality and service. The standout dining experience is at the Gaslight Club, which provides a fine dining atmosphere with excellent food, live music and a nostalgic 1920s setting. This restaurant has been praised for its good food and hospitable service, making it a highlight for guests seeking an elegant meal.
However, the overall dining experience at the hotel is marred by various issues. Many guests have noted that the other restaurants onsite are overpriced and offer limited menus. The quality of food in these establishments ranges from mediocre to poor with some guests specifically mentioning greasy, unhealthy and unappealing dishes. Additionally, the hotel’s dining venues struggle with service inefficiencies—many reviews point out long wait times and understaffing, which detract from the overall dining experience.
For those seeking late-night options, a sports bar within the hotel stays open until 11 pm and offers a lively atmosphere, although its food and service have received mixed reviews. While some guests appreciated having a place to dine late, others found the food overpriced and the service lacking.
Room service is available 24/7, but it has been criticized for its poor quality and high prices. Guests who opted for room service found the food unappetizing and not worth the cost.
In summary, while the Hilton Chicago O'Hare Airport offers a variety of dining options, the overall dining experience can be hit or miss. The Gaslight Club stands out as a notable exception with its excellent food and ambiance, but guests should manage their expectations for the other dining venues in the hotel.
Visitors to the Hilton Chicago O'Hare Airport had mixed impressions of their rooms with a constant theme being the outdated nature of the accommodations. Despite this, many found their rooms to be clean, quiet and comfortable with some praising the spaciousness and inviting atmosphere. The rooms were generally small and several reviews mentioned issues with inconsistent heating and air conditioning temperatures. While a few visitors remarked on the nice views and found the rooms equipped with basic necessities like minibars and coffee makers, others were disappointed by the lack of modern facilities, such as refrigerators or updated bathrooms.
Room decor was frequently described as old-fashioned with some noting worn-out furniture and fixtures, dingy hallways and musty smells. Further complaints highlighted poor maintenance, such as peeling wallpaper, clogged drains and low water pressure. The cleanliness of the rooms varied with some guests noting excellent cleaning services, whereas others experienced dirty or dusty rooms. Noise insulation seemed to be a hit or miss, as some rooms were well soundproofed while others were subject to noises from plumbing or the streets.
Guest experiences were also affected by the utility and service inconveniences, such as malfunctioning room lights, incorrect room assignments and poor-quality room service food. Despite these drawbacks, the hotel did manage to provide a level of comfort with quiet and clean rooms being a common positive aspect noted. Overall, while the Hilton Chicago O'Hare Airport offers basic, clean and quiet rooms, it is clear that a significant renovation would greatly enhance the guest experience.
The Hilton Chicago O'Hare Airport boasts an array of guest reviews with mixed opinions about its beds. On the positive side, many travelers described the beds as extremely comfortable with some stating they slept well and even felt like they slept like a log. Phrases such as great bed, beds were very comfortable and bed was comfy were common in several reviews. Guests also appreciated the bedding quality with comments highlighting the good quality bedding and outstanding pillows that are soft and supple.
However, there were some negative remarks. A few guests found the beds to be small with some specifying that the bed felt like a half-pipe and that bed sizes were smaller than expected, such as being full-sized instead of queen. Similarly, there were mentions of uncomfortable experiences, including beds being sagging, horrible and needing replacement. Some reviewers were critical about the beds and sheets, noting that the beds did not have fitted sheets and the sheets felt scratchy and hot.
Despite the mixed feedback, the overall consensus leans towards a generally comfortable stay with the beds mostly receiving commendations for their comfort and the notable quality of the pillows and bedding.
The Hilton Chicago O'Hare Airport receives mixed reviews when it comes to cleanliness. On the positive side, many guests found the rooms to be clean, comfortable and inviting. The fitness area also received compliments for its cleanliness. Some found the rooms spacious, quiet and warm, noting they met the typical clean Hilton standard.
However, there were recurring issues about the overall hygiene and upkeep of the hotel. Common complaints included dirty carpets in the lobby, unclean bathrooms with mold and insects and hairs found in various places such as bathroom floors and beds. The hallways, rooms and corridors often smelled foul or musty with some mentioning a lingering smoke smell and pet odor. The hotel appears outdated with worn furniture and stained bathroom walls. Additionally, the cleanliness did not always meet guests' expectations and there were several instances where it appeared subpar and the environment felt shabby.
The staff also drew criticism for not wearing masks while cleaning and generally being unfriendly. Despite its convenient location at the airport, some guests felt the hygiene standards did not justify the prices, indicating that the hotel could benefit from a significant upgrade to improve both its facilities and services.
The staff at Hilton Chicago O'Hare Airport receives mixed reviews from guests. Many guests appreciated the friendly, helpful and informative nature of the staff, particularly highlighting the exceptional friendliness and professionalism of employees at the front desk. The check-in process was often described as smooth with some guests receiving bottled water during their wait. Some staff members stood out for their kindness and willingness to assist, including a receptionist who could speak Spanish and made every effort to help guests.
However, not all feedback was positive. A significant number of reviews mention that front desk and concierge staff were not always friendly or helpful. Some guests experienced cold and dismissive behavior with several instances of incorrect or conflicting information being provided. Complaints also included difficulties contacting the front desk and incidents where housekeeping staff barged into rooms without checking. The overall service quality appeared inconsistent with some staff encounters being described as exceptional, while others were seen as unprofessional and rude.
Despite these inconsistencies, many guests found the staff kind and courteous. The positive interactions with staff, especially during times of stress, significantly enhanced some travellers' experiences.
Guest reviews for the Hilton Chicago O'Hare Airport indicate mixed experiences with the hotel's Wi-Fi services. While some guests found the complimentary Wi-Fi highly satisfactory and appreciated the connectivity, the majority of reviews expressed dissatisfaction. Most notably, Wi-Fi is free only in the lobby and other common areas, but not in the rooms where it comes at an additional charge. Many guests reported difficulties with connecting to the Wi-Fi, citing issues such as weak signals, slow speeds and frequent disconnections. Others found the paid Wi-Fi to be slow and unreliable, describing the internet service as poor or disastrous. There were also specific complaints about the Wi-Fi passwords not working and the disappointing performance of the lobby Wi-Fi. Despite these challenges, a few reviews did mention that when the Wi-Fi worked, the speeds were excellent. However, the overall consensus suggests a need for improvement in the hotel’s Wi-Fi offerings.
The fitness center at the Hilton Chicago O'Hare Airport stands out as a key feature of the hotel, receiving high praise from guests for its quality and variety of exercise equipment. Descriptors such as wonderful, excellent, exceptional and great are frequently used, indicating widespread satisfaction with the gym facilities. Guests found it well-equipped and it is often considered the highlight of the hotel experience.
However, it should be noted that some guests expressed disappointment about the additional fee required to access the gym and pool facilities. Despite this, the overall sentiment remains positive with the gym being a significant draw for those seeking a convenient and comprehensive fitness facility during their stay.
Hilton Chicago O'Hare Airport largely holds its reputation as a four-star hotel, providing a great quality experience that many guests find in line with Hilton standards. Visitors can expect good service and amenities, enhancing their overall stay. However, some aspects of the hotel, such as the outdated decor and certain service issues, seem to fall short of the four-star mark. For instance, non-preferred customers faced lengthy wait times at check-in, which could be seen as a considerable inconvenience.
Despite these criticisms, many guests still describe their stay as excellent, affirming the hotel’s commitment to quality. Nonetheless, some reviews suggest that the hotel could be more accurately rated as a three-star establishment, particularly due to inconsistencies in room quality and overall presentation. While the Hilton Chicago O'Hare Airport meets expectations in several areas, it seems there is room for improvement to fully align with four-star international standards.
Hilton Chicago O'Hare Airport emerges as a commendable choice for business travelers, particularly those with tight schedules. The hotel stands out for its direct access to the airport, making it an ideal spot for quick overnight stays during layovers. The convenience of being in close proximity to O'Hare terminals is a significant advantage. The presence of practical facilities such as desks and conference rooms supports guests who need to work during their stay. Concierge services also receive positive mention for being helpful and accommodating. However, it is noted that there are limited food options outside the hotel's own restaurants, which are priced on the higher side, reflecting typical airport and Chicago rates. For those valuing location and efficiency, Hilton Chicago O'Hare Airport remains a strong contender for business travel needs.
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Location
While the location remains the prime feature, guests also note the convenience for overnight layovers and connecting flights. Many reviews highlight the peace of mind that comes with staying just a few steps away from the terminals, eliminating the stress of commuting in the early hours or after an exhausting flight. Whether for an unexpected stay due to flight cancellations or the convenience of being close to check-in counters, the Hilton Chicago O'Hare Airport stands out as a strategically placed, practical choice for travelers in transit.
Breakfast
However, several reviews pointed out the drawbacks. Breakfast was often described as expensive with some feeling that the cost was not justified. The atmosphere in the breakfast restaurant, Andiamo, was described as drab and the service frequently experienced long wait times and occasional errors in orders. A lack of buffet options on certain days, such as Easter Sunday, left guests disappointed, while others struggled with limited choices, especially when the free offerings were restricted to basics like scrambled eggs or cereal.
Additionally, confusion over breakfast inclusion and the use of vouchers was a recurring theme. Some guests were unaware of needing coupons or having to pay for what was believed to be complimentary. Despite these inconsistencies, a section of guests still found the breakfast experience satisfactory with particular mentions of helpful staff and delicious meals in some instances.
Overall, while the breakfast quality and service can be hit or miss, there are high points that make it worthwhile for some guests, especially those who prioritize convenience and specific dietary preferences.
Dinner
However, the overall dining experience at the hotel is marred by various issues. Many guests have noted that the other restaurants onsite are overpriced and offer limited menus. The quality of food in these establishments ranges from mediocre to poor with some guests specifically mentioning greasy, unhealthy and unappealing dishes. Additionally, the hotel’s dining venues struggle with service inefficiencies—many reviews point out long wait times and understaffing, which detract from the overall dining experience.
For those seeking late-night options, a sports bar within the hotel stays open until 11 pm and offers a lively atmosphere, although its food and service have received mixed reviews. While some guests appreciated having a place to dine late, others found the food overpriced and the service lacking.
Room service is available 24/7, but it has been criticized for its poor quality and high prices. Guests who opted for room service found the food unappetizing and not worth the cost.
In summary, while the Hilton Chicago O'Hare Airport offers a variety of dining options, the overall dining experience can be hit or miss. The Gaslight Club stands out as a notable exception with its excellent food and ambiance, but guests should manage their expectations for the other dining venues in the hotel.
Rooms
Room decor was frequently described as old-fashioned with some noting worn-out furniture and fixtures, dingy hallways and musty smells. Further complaints highlighted poor maintenance, such as peeling wallpaper, clogged drains and low water pressure. The cleanliness of the rooms varied with some guests noting excellent cleaning services, whereas others experienced dirty or dusty rooms. Noise insulation seemed to be a hit or miss, as some rooms were well soundproofed while others were subject to noises from plumbing or the streets.
Guest experiences were also affected by the utility and service inconveniences, such as malfunctioning room lights, incorrect room assignments and poor-quality room service food. Despite these drawbacks, the hotel did manage to provide a level of comfort with quiet and clean rooms being a common positive aspect noted. Overall, while the Hilton Chicago O'Hare Airport offers basic, clean and quiet rooms, it is clear that a significant renovation would greatly enhance the guest experience.
Beds
However, there were some negative remarks. A few guests found the beds to be small with some specifying that the bed felt like a half-pipe and that bed sizes were smaller than expected, such as being full-sized instead of queen. Similarly, there were mentions of uncomfortable experiences, including beds being sagging, horrible and needing replacement. Some reviewers were critical about the beds and sheets, noting that the beds did not have fitted sheets and the sheets felt scratchy and hot.
Despite the mixed feedback, the overall consensus leans towards a generally comfortable stay with the beds mostly receiving commendations for their comfort and the notable quality of the pillows and bedding.
Cleanliness
However, there were recurring issues about the overall hygiene and upkeep of the hotel. Common complaints included dirty carpets in the lobby, unclean bathrooms with mold and insects and hairs found in various places such as bathroom floors and beds. The hallways, rooms and corridors often smelled foul or musty with some mentioning a lingering smoke smell and pet odor. The hotel appears outdated with worn furniture and stained bathroom walls. Additionally, the cleanliness did not always meet guests' expectations and there were several instances where it appeared subpar and the environment felt shabby.
The staff also drew criticism for not wearing masks while cleaning and generally being unfriendly. Despite its convenient location at the airport, some guests felt the hygiene standards did not justify the prices, indicating that the hotel could benefit from a significant upgrade to improve both its facilities and services.
Staff
However, not all feedback was positive. A significant number of reviews mention that front desk and concierge staff were not always friendly or helpful. Some guests experienced cold and dismissive behavior with several instances of incorrect or conflicting information being provided. Complaints also included difficulties contacting the front desk and incidents where housekeeping staff barged into rooms without checking. The overall service quality appeared inconsistent with some staff encounters being described as exceptional, while others were seen as unprofessional and rude.
Despite these inconsistencies, many guests found the staff kind and courteous. The positive interactions with staff, especially during times of stress, significantly enhanced some travellers' experiences.
Wi-Fi
Gym
However, it should be noted that some guests expressed disappointment about the additional fee required to access the gym and pool facilities. Despite this, the overall sentiment remains positive with the gym being a significant draw for those seeking a convenient and comprehensive fitness facility during their stay.
4 Star
Despite these criticisms, many guests still describe their stay as excellent, affirming the hotel’s commitment to quality. Nonetheless, some reviews suggest that the hotel could be more accurately rated as a three-star establishment, particularly due to inconsistencies in room quality and overall presentation. While the Hilton Chicago O'Hare Airport meets expectations in several areas, it seems there is room for improvement to fully align with four-star international standards.
Business
No, Hilton Chicago O'Hare Airport doesn't have any pool.
No, a spa isn't available at Hilton Chicago O'Hare Airport.
Yes, Hilton Chicago O'Hare Airport welcomes dogs.
No, parking facilities aren't available at Hilton Chicago O'Hare Airport.
Yes, Hilton Chicago O'Hare Airport has a gym.
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