Hotel Costa Azul
Acapulco
16.85333600,
-99.84801900
,
Horacio Nelson Y Parque Norte S/n Fraccionamiento Costa Azul
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Summary of reviewsHotel Costa Azul is widely appreciated for its exceptional location, just a short stroll from the beach and various dining and retail establishments. The peaceful and secure surroundings provide a restful stay while still offering easy access to numerous tourist spots, creating a balanced experience between tranquility and convenience.
Guests consistently highlight the hotel's breakfast offerings, describing them as delicious, plentiful and of high quality. The attentive and friendly staff further enhance this experience. While some mention the lack of variety and higher cost, the consensus remains overwhelmingly positive, making breakfast a celebrated feature.
The dinner experience at Hotel Costa Azul receives mixed reviews. While the food quality and taste are praised, high prices and limited menu options are points of contention. Despite these drawbacks, many guests enjoy the restaurant's offerings, including popular dishes and cocktails.
The rooms at Hotel Costa Azul have mixed reviews. Guests appreciate the clean, modern and spacious accommodations, but there are complaints about room size, uncomfortable beds and lack of amenities in some units. Overall, the cleanliness and comfort of the rooms are generally well-received.
Cleanliness throughout the hotel is a standout feature with facilities and rooms consistently described as spotless and well-maintained. This high level of hygiene, supported by a diligent cleaning staff, significantly contributes to the positive guest experience.
The hotel staff earn high praise for their friendliness and attentiveness with many guests noting the excellent service provided by specific staff members. However, there are occasional criticisms regarding the reception staff's attitude, indicating some room for improvement.
WiFi service at the hotel presents a mixed experience with some guests noting strong and reliable connections, while others face frequent disruptions and weak signals, particularly in rooms distant from the reception area.
The pool is a major highlight, admired for its cleanliness, spaciousness and inviting atmosphere. Despite minor issues like restricted operating hours and occasional sand, guests generally find the pool experience enjoyable and relaxing.
Parking at Hotel Costa Azul offers notable convenience with secure and plentiful spaces adjacent to many rooms. However, some guests find the parking lot disorganized and feel improvements in space management are needed.
The comfort of the beds has mixed reviews. While some guests describe the beds as comfortable and conducive to restful sleep, others encounter hard and uncomfortable mattresses, indicating a need for upgrades in bedding quality.
Overall, Hotel Costa Azul offers excellent value for its three-star rating with its favorable location, commendable breakfast, clean facilities and friendly staff. Despite certain areas needing improvement, guests generally have a positive experience, considering the hotel a suitable and pleasant place to stay.
Categories
Guests consistently highlight the hotel's breakfast offerings, describing them as delicious, plentiful and of high quality. The attentive and friendly staff further enhance this experience. While some mention the lack of variety and higher cost, the consensus remains overwhelmingly positive, making breakfast a celebrated feature.
The dinner experience at Hotel Costa Azul receives mixed reviews. While the food quality and taste are praised, high prices and limited menu options are points of contention. Despite these drawbacks, many guests enjoy the restaurant's offerings, including popular dishes and cocktails.
The rooms at Hotel Costa Azul have mixed reviews. Guests appreciate the clean, modern and spacious accommodations, but there are complaints about room size, uncomfortable beds and lack of amenities in some units. Overall, the cleanliness and comfort of the rooms are generally well-received.
Cleanliness throughout the hotel is a standout feature with facilities and rooms consistently described as spotless and well-maintained. This high level of hygiene, supported by a diligent cleaning staff, significantly contributes to the positive guest experience.
The hotel staff earn high praise for their friendliness and attentiveness with many guests noting the excellent service provided by specific staff members. However, there are occasional criticisms regarding the reception staff's attitude, indicating some room for improvement.
WiFi service at the hotel presents a mixed experience with some guests noting strong and reliable connections, while others face frequent disruptions and weak signals, particularly in rooms distant from the reception area.
The pool is a major highlight, admired for its cleanliness, spaciousness and inviting atmosphere. Despite minor issues like restricted operating hours and occasional sand, guests generally find the pool experience enjoyable and relaxing.
Parking at Hotel Costa Azul offers notable convenience with secure and plentiful spaces adjacent to many rooms. However, some guests find the parking lot disorganized and feel improvements in space management are needed.
The comfort of the beds has mixed reviews. While some guests describe the beds as comfortable and conducive to restful sleep, others encounter hard and uncomfortable mattresses, indicating a need for upgrades in bedding quality.
Overall, Hotel Costa Azul offers excellent value for its three-star rating with its favorable location, commendable breakfast, clean facilities and friendly staff. Despite certain areas needing improvement, guests generally have a positive experience, considering the hotel a suitable and pleasant place to stay.
Family Friendly Hotel
This hotel is a good option for families looking for a comfortable stay. It offers a convenient location and services that cater to family needs.
Hotel with Swimming Pool
This hotel has swimming pool facilities. It is located in Fraccionamiento Costa Azul.
Outdoor Pool
Hotel with Parking
Hotel Costa Azul provides free parking. Parking is included and free self parking is also available.
3-Star Hotel
This hotel features a unique-style decor, a sun terrace, a swimming pool, and outdoor lounges. It is a 5-minute drive from Icacos Beach in Acapulco Bay. It provides a comfortable and enjoyable stay with its unique style and amenities.
Hotel with Outdoor Pool
Hotel Costa Azul is equipped with outdoor pool facilities for visitors.
Guest Reviews
Hotel Costa Azul boasts an enviable location, frequently highlighted for its superb proximity to the beach and various dining and shopping establishments. Guests appreciate the short, leisurely walks to the beach, often within 5 to 15 minutes, making it an ideal spot for beach lovers. The hotel is centrally situated, allowing easy access to numerous tourist points, restaurants, bars and convenience stores, offering a convenient base for exploring the area by foot or car.
The surroundings are described as calm and peaceful, contributing to a restful stay. Additionally, the hotel is nested in a secure area, where guests feel safe walking back at night. Although not directly on the beachfront, the hotel provides a quiet retreat away from the busy coastal road, yet close enough for guests to enjoy the seaside and other attractions without difficulty.
Overall, the location is highly praised for its combination of beauty, safety and convenience, offering excellent value for its price. The hotel's setting strikes a balance between accessibility to bustling spots and the tranquility necessary for a restful vacation.
Hotel Costa Azul offers a commendable breakfast experience that frequently earns high praise from guests. The breakfast is consistently described as delicious, tasty and plentiful with many noting its rich flavor and generous portions. Guests appreciate the complete and splendid nature of the breakfast, highlighting its high quality and nutritious value. The service contributing to the breakfast experience is also well-regarded with attentive and friendly staff enhancing the overall dining experience.
Additionally, the breakfast is often described as abundant and very good with some guests labeling it as excellent and worthy of a 5-star rating. The inclusion of breakfast in the accommodation package is particularly appreciated, making it a convenient and valuable offering for many travelers. A variety of breakfast options is acknowledged, though some guests have pointed out the lack of variety and the repetitive nature of the menu.
Notably, some guests found the cost of breakfast to be on the higher side with a few mentioning it was expensive or not offering substantial variety beyond eggs. Despite this, the general consensus remains positive with the well-prepared and delightful breakfasts being a significant highlight for many staying at Hotel Costa Azul. The breakfast area itself is noted for its good service and the availability of an American-style breakfast adds to the favorable impression. Overall, the breakfast at Hotel Costa Azul is a celebrated feature that adds considerable value and satisfaction to the stay.
Hotel Costa Azul's dinner experience offers a mixed bag of reviews. On the positive side, many guests enjoyed the delicious and super tasty food, highlighting dishes like garlic fish, classic sandwiches and arrachera tacos. The quality and flavor of the meals were praised with some even comparing the dishes to those of a 5-star hotel. Guests also enjoyed the cocktails and noted that the restaurant service was generally quite good.
However, several reviewers pointed out that the restaurant prices are quite high with some describing them as surreal and not justifiable given the taste and quality. Despite the good food, many found the high costs to be a potential drawback. Some guests also mentioned that expanding the menu could improve the dining experience and a few noted inconsistencies in the taste, such as overly salty rice and dishes with too much sauce. Additionally, the lack of food service after 5 pm and occasional run-outs of menu items like cheese fingers were noted as areas that could use improvement.
Overall, while the food quality receives high marks, the elevated prices and limited menu options make the dining experience at Hotel Costa Azul somewhat contentious among its guests.
Hotel Costa Azul's rooms have garnered mixed reviews from guests with praise centering on the cleanliness, size and comfort of some rooms. Guests frequently highlight the spaciousness and comfort of the rooms, particularly appreciating their modern, well-maintained and renovated conditions. Many found the rooms to be clean, well-ventilated and comfortable with some describing them as beautiful and feeling like a home away from home.
Despite these positives, there were recurring criticisms. Numerous reviews indicate that several rooms are extremely small with uncomfortable beds and pillows. Issues with air conditioning, lack of amenities such as refrigerators, hand towels and adequate storage space were also noted. Additionally, some guests experienced unpleasant odors and noise issues within the rooms.
Overall, while the hotel offers good value with clean and modern rooms, potential guests should be aware of the variability in room sizes and comfort levels, as well as some persistent maintenance and amenity issues.
When it comes to bedding at Hotel Costa Azul, guest experiences are notably mixed. Several visitors have praised the beds as comfortable with descriptions of "comfortable king bed," "large and comfortable bed," and "the beds are super comfortable." Many guests highlighted the cozy nature of the beds and appreciated the ample pillows provided, contributing to restful nights.
However, a significant number of reviews point out concerns about the beds' condition and comfort. Complaints include descriptions of hard and uncomfortable mattresses with phrases such as "the bed was a stone," "the bed was very hard," and "plastic wrap on mattresses uncomfortable for sleeping." Several guests have remarked on the old and worn-out state of the mattresses, resulting in discomfort. Issues such as beds being too narrow for two people or beds with wheels that moved, were also mentioned.
Despite some positive feedback on bed comfort, a pattern emerges from the reviews indicating that for a considerable number of guests, the deteriorated and hard mattresses significantly detracted from their overall stay experience. The consensus points towards a need for an upgrade in bed quality to ensure a consistently comfortable stay for all guests.
Hotel Costa Azul has garnered widespread acclaim for its exceptional cleanliness standards. The facilities and rooms are consistently described as super clean, spotless and impeccably maintained. Guests appreciate the thorough daily cleaning routine that keeps the entire property, including common areas, in pristine condition. The proficient and friendly staff play a crucial role in maintaining this high level of cleanliness. Despite a few isolated incidents, such as minor oversights in some rooms, the overall feedback underscores a strong commitment to cleanliness. The clean and comfortable environment, combined with the beautiful and well-appointed facilities, contributes significantly to the positive guest experience at the hotel. Ultimately, Hotel Costa Azul stands out for its excellent hygiene, making it a comfortable and pleasant place for travelers.
Hotel Costa Azul is widely praised for its exceptionally friendly and attentive staff. Guests often highlight the warmth, responsiveness and overall excellent service provided by the employees, from the housekeeping team to the waitstaff. Many commend individual members such as Martin, Ignacio and Aldahir for their outstanding service.
Visitors note that the general atmosphere is welcoming with the staff showing a genuine effort to accommodate guests' needs and make their stays as comfortable as possible. The facility cleanliness is also frequently mentioned, indicating a well-maintained environment alongside superb hospitality.
However, there are pockets of inconsistency, particularly with the reception staff, who are sometimes described as rude, unfriendly and unsympathetic. Despite a few isolated incidents with security and reception, other areas of the hotel maintain high standards of service, ensuring a positive overall experience for most guests.
In summary, Hotel Costa Azul stands out for its attentive and friendly staff, whose efforts significantly contribute to a pleasant and memorable stay, though there is room for improvement in reception services.
The reviews for Hotel Costa Azul's wifi service paint a varied picture. On the positive side, several guests reported that the wifi was well-functioning, handy and never failed with some experiencing a strong and good internet connection. However, there are consistent concerns from other guests about the stability and reach of the wifi network. Issues include frequent crashes, weak signals and constant disruptions, particularly in rooms far from the reception area. Additionally, guests often had to reconnect repeatedly and faced long periods without internet service. There is also mention of the wifi being very weak in the reception area itself. Overall, while some guests had a satisfactory experience with the wifi, many faced significant challenges.
Hotel Costa Azul boasts an impressive pool that frequently captures the admiration of its guests. Reviewers frequently describe the pool as beautiful, fantastic and amazing, highlighting its clean, well-maintained and spacious nature. The pool area is commended for its pleasant and comfortable ambiance with facilities that are both luxurious and safe, making it suitable for guests of all ages.
The cleanliness of the pool is a standout feature with many reviews emphasizing its top-quality maintenance even during peak times. Additionally, the poolside bar service, comfortable deck chairs and a beautiful light fountain contribute to an enjoyable and relaxing experience.
Despite these positives, there are a few areas where guests feel improvements could be made. Some reviews mention that the pool area is limited and the operating hours are too short, suggesting they should be extended beyond the current closing time of 9 p.m. There were occasional mentions of guests encountering sand in the pool and the water feeling too warm at times.
Overall, the pool at Hotel Costa Azul is considered the best part of the hotel, praised for its size, cleanliness and inviting atmosphere despite minor issues that could enhance the guest experience further.
Hotel Costa Azul receives mixed reviews regarding its parking facilities. Many guests appreciate the abundance of parking spaces available, highlighting that parking is secure, plentiful and conveniently located next to or in front of the rooms, especially for those on the ground floor. This feature allows guests to park their cars right outside their rooms, enhancing convenience and accessibility.
However, some reviews point out areas needing improvement. The parking lot is described as disorderly and unmarked, making it challenging to navigate and there are occasional issues with guests parking in the wrong spots. While most rooms benefit from private or nearby parking, others found the designated areas inadequate and disorganized.
In summary, while the parking situation at Hotel Costa Azul offers significant convenience and security to many guests, there are noted concerns regarding its organization and space management that need addressing to ensure a fully satisfactory experience.
Hotel Costa Azul has proven to be a worthy contender for a higher rating than its three stars with multiple guests praising its comfort, good treatment and excellent location. Many reviews highlight the hotel's cost-effectiveness, presenting it as good value for money, particularly for those traveling on a budget or on work trips.
The facilities are frequently noted to be in very good to excellent condition, contributing to an overall positive stay. Cleanliness, although having mixed reviews, seems satisfactory for the majority of guests. The pool and the staff receive consistent acclaim with mentions of the pool being amazing and the staff being fantastic and attentive.
Despite its strengths, the hotel does receive some critiques, particularly regarding the price and quality of food service, as well as the bedding. It's also described as looking like a motel due to room decoration and layout with the potential for views to be obstructed by cars parked nearby. However, despite not being the most luxurious place, it seems that guests generally have a good time and find the hotel to be a suitable and pleasant place to rest.
Hotel Costa Azul boasts an impressive outdoor pool that receives frequent praise from guests. The pool area is noted for its exceptional cleanliness with daily disinfection ensuring a safe and hygienic experience. Guests highlight the calm and peaceful atmosphere around the pool, making it a perfect spot for relaxation. The pool itself is described as spacious and beautiful, further adding to its appeal. Additionally, the poolside bar enhances the overall experience, allowing guests to enjoy refreshments while lounging by the water. The hotel's proximity to the beach complements the pool area, providing a seamless blend of leisure options.
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Location
The surroundings are described as calm and peaceful, contributing to a restful stay. Additionally, the hotel is nested in a secure area, where guests feel safe walking back at night. Although not directly on the beachfront, the hotel provides a quiet retreat away from the busy coastal road, yet close enough for guests to enjoy the seaside and other attractions without difficulty.
Overall, the location is highly praised for its combination of beauty, safety and convenience, offering excellent value for its price. The hotel's setting strikes a balance between accessibility to bustling spots and the tranquility necessary for a restful vacation.
Breakfast
Additionally, the breakfast is often described as abundant and very good with some guests labeling it as excellent and worthy of a 5-star rating. The inclusion of breakfast in the accommodation package is particularly appreciated, making it a convenient and valuable offering for many travelers. A variety of breakfast options is acknowledged, though some guests have pointed out the lack of variety and the repetitive nature of the menu.
Notably, some guests found the cost of breakfast to be on the higher side with a few mentioning it was expensive or not offering substantial variety beyond eggs. Despite this, the general consensus remains positive with the well-prepared and delightful breakfasts being a significant highlight for many staying at Hotel Costa Azul. The breakfast area itself is noted for its good service and the availability of an American-style breakfast adds to the favorable impression. Overall, the breakfast at Hotel Costa Azul is a celebrated feature that adds considerable value and satisfaction to the stay.
Dinner
However, several reviewers pointed out that the restaurant prices are quite high with some describing them as surreal and not justifiable given the taste and quality. Despite the good food, many found the high costs to be a potential drawback. Some guests also mentioned that expanding the menu could improve the dining experience and a few noted inconsistencies in the taste, such as overly salty rice and dishes with too much sauce. Additionally, the lack of food service after 5 pm and occasional run-outs of menu items like cheese fingers were noted as areas that could use improvement.
Overall, while the food quality receives high marks, the elevated prices and limited menu options make the dining experience at Hotel Costa Azul somewhat contentious among its guests.
Rooms
Despite these positives, there were recurring criticisms. Numerous reviews indicate that several rooms are extremely small with uncomfortable beds and pillows. Issues with air conditioning, lack of amenities such as refrigerators, hand towels and adequate storage space were also noted. Additionally, some guests experienced unpleasant odors and noise issues within the rooms.
Overall, while the hotel offers good value with clean and modern rooms, potential guests should be aware of the variability in room sizes and comfort levels, as well as some persistent maintenance and amenity issues.
Beds
However, a significant number of reviews point out concerns about the beds' condition and comfort. Complaints include descriptions of hard and uncomfortable mattresses with phrases such as "the bed was a stone," "the bed was very hard," and "plastic wrap on mattresses uncomfortable for sleeping." Several guests have remarked on the old and worn-out state of the mattresses, resulting in discomfort. Issues such as beds being too narrow for two people or beds with wheels that moved, were also mentioned.
Despite some positive feedback on bed comfort, a pattern emerges from the reviews indicating that for a considerable number of guests, the deteriorated and hard mattresses significantly detracted from their overall stay experience. The consensus points towards a need for an upgrade in bed quality to ensure a consistently comfortable stay for all guests.
Cleanliness
Staff
Visitors note that the general atmosphere is welcoming with the staff showing a genuine effort to accommodate guests' needs and make their stays as comfortable as possible. The facility cleanliness is also frequently mentioned, indicating a well-maintained environment alongside superb hospitality.
However, there are pockets of inconsistency, particularly with the reception staff, who are sometimes described as rude, unfriendly and unsympathetic. Despite a few isolated incidents with security and reception, other areas of the hotel maintain high standards of service, ensuring a positive overall experience for most guests.
In summary, Hotel Costa Azul stands out for its attentive and friendly staff, whose efforts significantly contribute to a pleasant and memorable stay, though there is room for improvement in reception services.
Wi-Fi
Pool
The cleanliness of the pool is a standout feature with many reviews emphasizing its top-quality maintenance even during peak times. Additionally, the poolside bar service, comfortable deck chairs and a beautiful light fountain contribute to an enjoyable and relaxing experience.
Despite these positives, there are a few areas where guests feel improvements could be made. Some reviews mention that the pool area is limited and the operating hours are too short, suggesting they should be extended beyond the current closing time of 9 p.m. There were occasional mentions of guests encountering sand in the pool and the water feeling too warm at times.
Overall, the pool at Hotel Costa Azul is considered the best part of the hotel, praised for its size, cleanliness and inviting atmosphere despite minor issues that could enhance the guest experience further.
Parking
However, some reviews point out areas needing improvement. The parking lot is described as disorderly and unmarked, making it challenging to navigate and there are occasional issues with guests parking in the wrong spots. While most rooms benefit from private or nearby parking, others found the designated areas inadequate and disorganized.
In summary, while the parking situation at Hotel Costa Azul offers significant convenience and security to many guests, there are noted concerns regarding its organization and space management that need addressing to ensure a fully satisfactory experience.
3 Star
The facilities are frequently noted to be in very good to excellent condition, contributing to an overall positive stay. Cleanliness, although having mixed reviews, seems satisfactory for the majority of guests. The pool and the staff receive consistent acclaim with mentions of the pool being amazing and the staff being fantastic and attentive.
Despite its strengths, the hotel does receive some critiques, particularly regarding the price and quality of food service, as well as the bedding. It's also described as looking like a motel due to room decoration and layout with the potential for views to be obstructed by cars parked nearby. However, despite not being the most luxurious place, it seems that guests generally have a good time and find the hotel to be a suitable and pleasant place to rest.
Outdoor Pool
Yes, Hotel Costa Azul has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Costa Azul.
No, Hotel Costa Azul doesn't allow dogs.
Yes, parking facilities are available at Hotel Costa Azul.
No, Hotel Costa Azul doesn't have a gym.
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