Suites Torres Gemelas VIP
Acapulco
16.85612000,
-99.86489100
,
93 Avenida Costera Miguel Alemán Apartamento 1805
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Summary of reviewsSuites Torres Gemelas VIP in Acapulco offers an enviable central location with breathtaking sea views, making it a favorable choice for exploring the vibrant surroundings. Guests appreciated the clean pools and friendly staff, enhancing their overall experience. The hotel's proximity to a private beach is a significant advantage, providing easy access for relaxation and beach activities, despite minor maintenance and cleanliness concerns.
However, the rooms at Suites Torres Gemelas VIP did not meet expectations, with frequent criticisms regarding their condition and maintenance. Guests encountered issues such as outdated furnishings, cleanliness concerns, and technical difficulties, indicating a need for substantial improvements. Similarly, the cleanliness of shared facilities such as pools and beach access has been a concern for many.
Staff experiences varied, with some guests praising the general kindness of the team, while others reported challenges with reception services, pointing to the need for improved customer service. The internet service was notably unreliable, adding to guest frustrations, particularly for those who prioritize connectivity.
Despite some concerns, the pool area is frequently praised for its inviting atmosphere and well-maintained condition, contributing positively to guests' stays. The picturesque beachfront location, combined with a commendable beach club and easy access to the sand, enhances the hotel's appeal significantly.
Lastly, the parking facility and bed quality received mixed feedback, mainly due to capacity constraints, additional costs, and some dissatisfaction with mattress conditions. Overall, while Suites Torres Gemelas VIP shines with its location and poolside ambiance, it requires improvements in room quality, cleanliness, and service to meet guest expectations fully.
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However, the rooms at Suites Torres Gemelas VIP did not meet expectations, with frequent criticisms regarding their condition and maintenance. Guests encountered issues such as outdated furnishings, cleanliness concerns, and technical difficulties, indicating a need for substantial improvements. Similarly, the cleanliness of shared facilities such as pools and beach access has been a concern for many.
Staff experiences varied, with some guests praising the general kindness of the team, while others reported challenges with reception services, pointing to the need for improved customer service. The internet service was notably unreliable, adding to guest frustrations, particularly for those who prioritize connectivity.
Despite some concerns, the pool area is frequently praised for its inviting atmosphere and well-maintained condition, contributing positively to guests' stays. The picturesque beachfront location, combined with a commendable beach club and easy access to the sand, enhances the hotel's appeal significantly.
Lastly, the parking facility and bed quality received mixed feedback, mainly due to capacity constraints, additional costs, and some dissatisfaction with mattress conditions. Overall, while Suites Torres Gemelas VIP shines with its location and poolside ambiance, it requires improvements in room quality, cleanliness, and service to meet guest expectations fully.
Aparthotel near The Beach
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Parking
Small Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
Suites Torres Gemelas VIP offers an enviable spot in Acapulco, ideally situated for travelers seeking convenience and stunning views. Centrally positioned, the hotel provides easy access to the area's vibrant attractions, making it an excellent choice for those keen to explore the lively surroundings. Many guests celebrated the spectacular and breathtaking sea views from their rooms, enhancing the overall stay experience. The hotel benefits from its proximity to the private beach, allowing guests to enjoy seaside relaxation effortlessly. Visitors also appreciated the friendly staff and clean pools, contributing positively to their visit. Despite undergoing some reconstruction, the hotel's central location and affordability continue to be its most praised features.
Suites Torres Gemelas VIP appears to present a stark contrast between expectations set by its promotional materials and the actual guest experience. The rooms have received significant criticism for their maintenance and overall condition. Many guests reported that the rooms did not match the advertised photos, with issues such as unpainted walls, old and deteriorated furniture, and problematic air conditioning being commonly mentioned. Cleanliness is another significant concern, with complaints about dirty conditions and a lack of towel and sheet changes. Technical difficulties were noted, including non-functioning remote controls and kitchenettes, as well as unsettling issues like faulty bathroom facilities with electrical faults. Despite these drawbacks, a few positives include some guests finding their rooms to be spacious. However, the prevailing sentiment highlights a need for substantial improvements in upkeep and service to meet the expectations set by the hotel's advertisements.
Suites Torres Gemelas VIP has received a range of feedback regarding its beds, with several guests expressing dissatisfaction with their condition. While there are mentions of comfortable beds, many guests have pointed out issues such as worn-out mattresses, uncomfortable beds, and some even noting instances of noise and sagging. The condition of the mattresses has been a recurrent concern, with comments about feeling springs and the hardness of the beds. There have also been reports of beds needing renewal and some instances of hygiene-related issues. Despite the negative feedback about the bed quality, some guests have experienced comfortable rest. Overall, it seems that improvements in mattress quality and bed maintenance could enhance the guest experience.
Suites Torres Gemelas VIP has faced significant criticism regarding cleanliness and maintenance issues, as highlighted by recent guest reviews. Guests frequently reported rooms that were not only dirty but also poorly maintained, with problems such as mold, leaks, and offensive odors in bathrooms. Many noted that the cleaning service was superficial at best, often neglecting essential tasks like changing sheets and towels, or making beds. There were mentions of outdated and damaged room furnishings, with some guests even encountering cockroaches. Furthermore, shared facilities like pools and beach access were described as very dirty, compounding the hotel's overall hygiene concerns. Numerous guests expressed dissatisfaction with misleading advertising, as rooms did not match promotional images, and noted additional frustrations, such as non-functioning elevators and rude staff. These factors contributed to a decidedly negative experience for many visitors, underlining the urgent need for improved cleaning standards and general upkeep.
When staying at Suites Torres Gemelas VIP, the experience with the hotel's staff seems to vary significantly among guests. While some reviews speak highly of the friendliness and kindness of the administrative staff, there are consistent concerns about the reception team's attention to detail and overall demeanor. It appears that while the general staff may exhibit a welcoming attitude, specific interactions, particularly at the reception, are often described as rude and apathetic. Several guests mention difficulties in solving problems, with instances of poor communication and lack of responsiveness from receptionists. Guests have reported challenges with check-in processes and inadequate follow-ups on requests and complaints. Though some individuals within the team express warmth, there is a notable pattern of dissatisfaction with certain aspects of service, suggesting that improvements in customer service and attentiveness are needed across the board.
Suites Torres Gemelas VIP has received mixed feedback concerning its internet services from its guests. While this hotel provides many amenities, reliable Wi-Fi connectivity is not one of them. Reports indicate that rooms frequently lack internet access, with guests often struggling to connect or facing slow and unreliable service. Issues like incorrect Wi-Fi passwords and signals that disconnect easily contribute to the inconvenience. Some guests encountered prolonged periods without any internet access. Thus, travelers who prioritize staying connected may need to consider alternative arrangements while visiting.
Suites Torres Gemelas VIP offers a swimming pool experience that guests frequently praise for being perfect. The pool is complemented by attentive and friendly staff, contributing positively to guests' stays. Many reviews highlight the quality of the pool water and the pleasant view from the hotel, enhancing the overall appeal of the pool area. The pool facilities have been noted as being well-maintained, even in challenging conditions like a hurricane. Guests appreciate the tasty poolside snacks, adding an enjoyable touch to their leisure time. However, there are some concerns about the pool's size, its cleanliness at times, and related issues such as wet elevators. Overall, the pool remains a strong feature of the hotel experience, respected by many for its inviting atmosphere and helpful staff.
Suites Torres Gemelas VIP boasts an enviable location right on a beautiful beachfront. The private beach offers a serene escape, accentuated by an adjoining beach club that stands out as one of the best features. Guests appreciate the direct access to the sand and surf, making it a convenient option for those who prioritize beach days. Despite these advantages, the area could benefit from better maintenance, with some noting the access route to the beach as lacking in cleanliness. Furthermore, the beach's isolated setting may limit shopping options, though the bar by the pool provides some essentials. With only a limited number of beach umbrellas available for rent, planning ahead is advisable to ensure maximum comfort while relaxing by the sea. Overall, the picturesque location and beach club amenities contribute significantly to the appeal of this coastal retreat.
Suites Torres Gemelas VIP offers a parking facility that elicits a mixed response from guests, predominantly due to capacity constraints and additional costs. Although there is a valet parking service available, guests often experience delays, pointing to a need for more efficient staff management. The small size of the parking area further contributes to the congestion, sometimes requiring guests to leave their car keys due to limited space. Despite these challenges, a convenient van service is available to transport guests as needed, offering some relief. It's important for visitors to note that parking is not included in the stay and incurs a daily fee, which could be as high as $130. Therefore, careful planning is advised to navigate the parking situation effectively during a stay at the hotel.
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Location
Rooms
Beds
Cleanliness
Staff
Wi-Fi
Pool
Beach
Parking
Yes, Suites Torres Gemelas VIP has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Suites Torres Gemelas VIP.
No, Suites Torres Gemelas VIP doesn't allow dogs.
Yes, parking facilities are available at Suites Torres Gemelas VIP.
No, Suites Torres Gemelas VIP doesn't have a gym.
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