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Summary of reviewsQuality Suites Addison-Dallas is predominantly praised for its strategic location and accommodating service, making it an ideal choice for both leisure and business travelers. The hotel's proximity to a multitude of restaurants, shopping centers, and the DFW airport appeals to guests looking for convenience, while its central spot in the Addison and North Dallas area offers easy access to major thoroughfares for city exploration. This advantage, combined with a serene neighborhood and reasonable room rates, adds significant value to the stay.
Breakfast at the hotel receives mixed reviews, with positive feedback for the consistently fresh and hot presentation of items like real eggs and waffles, which many guests find satisfactory. Although some find the variety lacking, the attentiveness of the morning staff enhances the experience for those who prioritize a quick and decent start to their day.
Guest rooms are appreciated for their spaciousness and cleanliness, offering comfort with cozy beds that accommodate families well. The hotel is pet-friendly, further adding to its appeal for those traveling with animals. While some guests report inconsistencies in cleanliness and maintenance, including occasional odors and outdated furnishings, the overall spaciousness and cost-effectiveness often lead to a satisfactory stay.
Cleanliness reviews depict a mixed picture, with many guests praising the immaculate conditions of the property and rooms, thanks to the diligence of the cleaning staff. However, certain guests encountered unpleasant odors and issues such as dirty carpets and maintenance lapses. The presence of these issues highlights the need for improved upkeep to ensure uniformly positive experiences.
The hotel staff is frequently commended for their friendly and accommodating nature. Exceptional service is a recurring theme, with many guests recalling warm interactions that contribute positively to their stay, even amidst a few service inconsistencies. This hospitality often helps to counterbalance some of the hotel's other challenges.
The hotel's WiFi service receives varied reactions, though many guests report a reliable connection, which enhances their overall experience. Similarly, the indoor pool is often highlighted for its cleanliness and appeal, becoming a favored amenity, especially for families with children seeking entertainment and relaxation.
Regarding the beds, most guests find them comfortable and clean, aligning favorably with the hotel's affordability. Despite occasional issues with mattress comfort or structural bed frames, the satisfaction rate suggests an overall positive balance between comfort and cost.
In summary, Quality Suites Addison-Dallas stands out for its advantageous location, friendly staff, and spacious accommodations, offering a comfortable stay for guests seeking value and convenience. While some areas require attention, the hotel's strengths in customer service and strategic placement make it a good option for many travelers. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Cheap Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Suite - Non-SmokingThe spacious air-conditioned twin/double room offers a TV with cable channels, a washing machine, a safe deposit box and a carpeted floor. The unit has 2 beds.
Queen Suite with Two Queen Beds - Non-SmokingOffering free toiletries, this twin/double room includes a private bathroom with a shower. The spacious twin/double room offers air conditioning, a washing machine, a safe deposit box, a carpeted floor and a TV with cable channels. The unit offers 2 beds.
Executive King Suite - Non-SmokingThe unit has 2 beds.
Executive King Suite - Disability Access/Non-SmokingThe unit has 2 beds.
King Suite - Accessible/Non-Smoking
King Room - Non SmokingThe unit has 1 bed.
Guest Reviews
5.4
Rated
Location
Quality Suites Addison-Dallas boasts a highly praised location, with guests highlighting its proximity to a variety of dining options and essential amenities. The hotel is notably close to multiple restaurants, shopping options, and is just a short distance from the DFW airport, making it a convenient hub for both leisure and business travelers. Its central position in the Addison and North Dallas area ensures easy access to major thoroughfares, facilitating exploration around the city. Despite being at the heart of activity, the neighborhood offers a serene and quiet atmosphere, providing a perfect balance of action and relaxation. Additionally, guests find the area to be a pleasant place to stay, with the bonus of a comfortable room rate adding value to its strategic location.
Breakfast
At Quality Suites Addison-Dallas, the breakfast experience has drawn mixed feedback from guests. Positively noted aspects mention a consistently fresh and hot breakfast served each morning, with some guests appreciating the presence of real eggs and waffles as standout options. Descriptions suggest that the breakfast is generally decent, with enough elements to provide a helpful start to the day, especially for those in a hurry. Attentive and pleasant morning staff contribute positively to the breakfast experience.
However, numerous guests felt the breakfast offering was basic and lacked variety, highlighting a gap between expectations set by advertisements and the actual spread. Recurring items included waffles, scrambled eggs, cereal, and bananas, but with little to no meat options, bread, or pastries, and the breakfast was often described as limited or repetitive. Despite these shortcomings, the overall sentiment leans towards a satisfactory breakfast, with its fresh and hot presentation balancing some of the limitations noted in variety.
Rooms
The Quality Suites Addison-Dallas offers rooms that guests frequently describe as spacious and clean, making them family-friendly with enough space to accommodate larger groups. Many reviews highlight the comfort of the beds and the ample room size, which often makes the stay enjoyable. The rooms appear to be well-maintained, with some guests appreciating their cleanliness and quiet atmosphere. The hotel is also noted for being pet-friendly, adding convenience for families traveling with pets. However, multiple reviews point out inconsistencies in cleanliness, with sporadic reports of unpleasant odors, dirty carpets, and maintenance issues such as malfunctioning furnishings and mold in AC units. Despite these challenges, the positive size-to-cost ratio and the comfort of the beds contribute to a generally satisfactory experience for guests seeking a spacious and budget-friendly stay.
Beds
Quality Suites Addison-Dallas has garnered a mix of feedback regarding its bed accommodations. Highlighting the positive aspects, many guests have found the beds to be comfortable, appreciating their cozy nature and the cleanliness of the sheets. Reviews frequently note that the beds meet or even exceed expectations considering the price, with several guests describing the bedding as very comfortable, contributing to their pleasant stay. There were also mentions of spacious rooms which added to the overall experience.
However, it's important to acknowledge there were some inconsistencies, with a few guests reporting issues such as uncomfortable mattresses or structural concerns like broken frames and small bed sizes. Despite these remarks, the underlying theme suggests that the hotel's bed quality was sufficient for a number of visitors, effectively balancing comfort with affordability.
Cleanliness
Quality Suites Addison-Dallas presents a dichotomy of guest experiences, particularly when it comes to cleanliness. On a positive note, many guests remarked on the hotel's clean and tidy rooms, as well as well-maintained facilities. Patrons noted the immaculate state of the property, describing it as clean, cozy, and quiet. The size of the rooms also received praise, with ample space providing comfort. Some reviewers appreciated the efforts of the cleaning staff, who worked diligently to maintain the hotel's appearance, contributing to a generally agreeable environment.
However, there were significant concerns raised by other guests. Numerous complaints highlighted issues such as pervasive unpleasant odors, including smoke and marijuana smells throughout the property. Reports of dirty carpets, hallways reeking of foul odors, and filthy rooms were common. Mold was mentioned in bathrooms, alongside stained and old linens. The presence of cockroaches and trash in various areas detracted significantly from the overall impression, making parts of the hotel appear unkempt and in need of maintenance.
While some guests found the staff interactions positive, others encountered rudeness and disorganization at the front desk. The contrasting reviews underscore a need for improved hygiene standards and better management practices to ensure a consistently pleasant experience for all visitors.
Staff
When visiting Quality Suites Addison-Dallas, guests can generally expect warm and welcoming interactions with the hotel staff. Many reviewers highlight the friendliness and helpfulness of the staff, emphasizing that they felt invited and well-accommodated during their stay. There are mentions of individual staff members, such as Cassie, who were particularly outstanding in providing exceptional customer service, often going above and beyond to ensure guest comfort.
Despite some noted inconsistencies in service quality, the positive encounters seem to dominate guest experiences. Compliments about smooth check-ins, accommodating service, and the feeling of being at home suggest that the staff played a significant role in outweighing some of the hotel's other challenges. Visitors repeatedly appreciate the polite and generous demeanor of the staff, which left a lasting impression and contributed positively to their overall experience at the hotel.
Wi-Fi
Guests at Quality Suites Addison-Dallas have had varied experiences with the hotel's WiFi. While some encountered issues such as network failures or difficulty connecting, others enjoyed a positive experience. A number of visitors noted that the WiFi was easy to access and consistently reliable. Additionally, the hotel received praise for its strong WiFi signal throughout the large rooms, contributing to a smooth and uninterrupted online experience. Despite some inconsistencies, there were remarks on the friendly and accommodating staff which may enhance the overall service experience.
Pool
The Quality Suites Addison-Dallas offers a notable indoor pool experience that many guests have praised. The pool is frequently mentioned as a highlight, with its indoor location adding an extra touch of convenience and comfort. Families, especially those with children, find the pool to be a great source of entertainment, with guests enjoying its large, inviting area where kids can play and have fun. Many reviews point out the cleanliness and maintenance of the pool, emphasizing that it is surprisingly clean and well-maintained, contributing to a pleasant swimming experience. Although there are occasional critiques regarding the temperature and clarity of the water, the majority of guests appreciate the pool as a positive feature of their stay. The pool area, along with other amenities like breakfast, makes the hotel a favorable choice, especially with its proximity to local attractions such as restaurants and the Taste of Addison festival. Overall, the indoor pool at Quality Suites Addison-Dallas receives commendations for enhancing the stay, making it enjoyable for families and adding value to the guest experience.
Yes, Quality Suites Addison-Dallas has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Quality Suites Addison-Dallas.
Yes, Quality Suites Addison-Dallas welcomes dogs.
Yes, parking facilities are available at Quality Suites Addison-Dallas.