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Continent Sumou Hotel Al Khobar

Al Khobar , Corniche Road (Show on Map)

6.5

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1 room2 guests 1 room, 2 guests

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Summary of reviewsContinent Sumou Hotel Al Khobar enjoys a highly favorable location near the Corniche and offers spectacular sea views, making it a preferred choice for guests seeking both tranquility and convenience. The hotel’s proximity to popular attractions, quality restaurants and key landmarks such as the King Fahid Causeway to Bahrain enhances its appeal. Furthermore, the spacious rooms and friendly staff contribute to a welcoming and comfortable atmosphere, perfect for both family holidays and serene getaways.

Breakfast at the hotel garners a mixed reception. While many commend the variety and the restaurant staff's courteous service, others find the options repetitive, high-priced and occasionally absent. Room and overall layout stand out positively with some rooms offering charming sea views, spaciousness and comfortable beds. However, significant concerns regarding cleanliness, maintenance and soundproofing impact the overall guest experience. Guests report visible dirt, worn-out furniture and various maintenance issues, indicating a need for better upkeep.

Cleanliness emerges as a recurring complaint with issues such as dusty rooms, dirty carpets, old furniture and unpleasant odors affecting guests' stays. Despite the helpfulness of the staff, the overall maintenance and daily cleaning standards are lacking. Staff efficiency and professionalism receive mixed reviews. While many staff members, particularly Mr. Abdullah and Mohammed, stand out for their kindness and excellent service, inconsistencies in reception service and unresponsiveness during the morning shift have been noted as detractors.

The hotel’s WiFi service is another area needing improvement with many guests experiencing poor connectivity and weak or non-existent signals in rooms. This severely impacts internet-dependent services such as TV channels. For families, the hotel offers a peaceful environment and a central location; however, it lacks specific amenities for children, which, if added, could enhance its family-friendly aspect.

While the large beds are suitable for couples, issues with bedding cleanliness, old mattresses and uncomfortable pillows are frequently mentioned. The extra bedding, when provided, often fails to meet quality expectations. Many guests debate the hotel's four-star rating, citing helpful staff and spacious rooms but flagging subpar cleanliness and maintenance issues. Significant improvements in these areas would help meet the expected four-star standards.

Overall, Continent Sumou Hotel Al Khobar offers a picturesque setting and comfortable atmosphere, but it falls short in areas critical to providing a consistent four-star experience.
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Categories

4-Star Hotel

Located on the Corniche Road, Sumou Al Khobar Hotel offers a great location with comfortable rooms and essential amenities. It's a suitable choice for travelers looking for convenience and value.

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Indoor Pool

Room Types

Deluxe Room This elegantly furnished, air-conditioned room features a king size bed, comfortable sofa, wall mounted LED TV with satellite, complimentary WiFi access, spacious closet, electronic safety box, tea and coffee facilities, mini bar, iron and ironing board. It includes bathroom amenities.

Junior Suite This air-conditioned suite offers a generously sized and comfortable sitting area. It includes a king size bed, complimentary WiFi access, wall mounted LED TV with satellite, spacious closet, electronic safety box, tea and coffee facilities, mini bar, iron and ironing board. Fully equipped bathroom amenities. It has a partial view of the city and the Gulf sea.

Deluxe Twin Room The spacious twin room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.

Executive Suite The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. The spacious suite provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 3 beds.

One-Bedroom Suite The suite's kitchenette, which has a refrigerator, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Two-Bedroom Suite The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. The spacious suite provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 4 beds.

About Continent Sumou Hotel Al Khobar

License: 10009049

Guest Reviews

6.5

Rated

Location

Continent Sumou Hotel Al Khobar boasts an enviable location that consistently receives high praise from its guests. Situated near the serene Corniche and just a stone's throw from the sea, the hotel provides breathtaking sea views and a tranquil ambiance. Its proximity to popular spots such as Al-Daghether Island and downtown Al Khobar makes it not only picturesque but also exceptionally convenient for visitors looking to explore the area.

Guests appreciate the ease of access to various entertainment venues, quality restaurants and essential services, all within a short distance from the hotel. The convenience extends to seamless connectivity to significant landmarks like the King Fahid Causeway to Bahrain. The calm surroundings and beautiful vistas cater to those seeking both relaxation and adventure.

Particularly noteworthy are the spacious rooms and overall layout, which enhance the comfort of the stay. The positive atmosphere, combined with excellent reception and friendly staff, ensures a pleasant experience from arrival to departure. Whether for a family holiday or a serene getaway, the location and associated amenities of Continent Sumou Hotel Al Khobar offer an appealing prospect for travelers.

Breakfast

Breakfast at Continent Sumou Hotel Al Khobar receives mixed reviews from guests. On the positive side, many found the breakfast to be good, very good or even excellent with some praising the variety and the ability to have meals delivered to their rooms. The restaurant staff were highlighted for their politeness and hospitality, making guests feel like VIPs. However, numerous guests had less favorable experiences. Complaints included a lack of variety, repetitive options and high prices for what was offered. Some mentioned that breakfast was not provided or that an open buffet was unavailable. Additionally, there were issues with the timing of breakfast service and the cleanliness of the food. The inconsistency in breakfast quality and service seems to be a notable point of contention among guests.

Rooms

The reviews of the rooms at Continent Sumou Hotel Al Khobar present a complex picture. On the positive side, guests frequently mention the spaciousness of the rooms with ample room for a comfortable stay. Some rooms offer lovely sea views, which are highly appreciated. The bed comfort is another highlight with a few guests noting that the rooms are cozy and the beds comfortable. Quietness and adequate room sizes are additional plus points noted by visitors.

However, there are significant concerns about cleanliness and maintenance. Many reviewers indicate that the rooms are not thoroughly cleaned with visible dirt, stains on carpets, walls and furniture needing deep cleaning. Some rooms exhibit signs of wear and tear, such as old or damaged bathrooms, worn-out furniture and dusty air conditioners. Guests have also reported maintenance issues like non-functional lamps, faulty air conditioning units, leaky windows and broken bathroom doors.

Soundproofing is another downside with several guests noting that noise from neighboring rooms or the outside can be disturbing. Furthermore, the presence of insects in some rooms adds to the discomfort. The lack of essential facilities like kitchen units and sufficient furniture in some suites has also been mentioned. Overall, while the room size and views are commendable, there is a clear need for improved cleanliness, maintenance and updating of facilities to enhance the guest experience.

Beds

At Continent Sumou Hotel Al Khobar, reviews regarding the beds present a mixed bag. On the positive side, some guests appreciated the large beds suitable for couples and found the bedding clean and comfortable. The hotel also addresses requests for extra bedding, although this comes with clear extra fees.

However, many reviews highlight significant concerns. An array of guests reported issues with cleanliness, noting dirty and torn bed sheets and uncleaned beddings. The mattresses were frequently described as very old, worn out and uncomfortable with similar feedback about the pillows. Also, despite requests, extra bedding was sometimes not available and when provided, it was occasionally unsatisfactory in quality.

In summary, while the hotel offers sizable beds for couples, there are recurring complaints about the state of the bedding and overall comfort, suggesting that potential guests may need to manage their expectations regarding bed quality and cleanliness.

Cleanliness

Continent Sumou Hotel Al Khobar has garnered mixed feedback regarding its cleanliness. While the hotel offers clean sheets and helpful staff, many guests have flagged significant cleanliness issues within rooms and common areas. The rooms often lack thorough cleaning with particular attention needed in bathrooms, carpets and corridors. Instances of dust, dirty carpets, old furniture and an unpleasant odor indicate that maintenance and daily cleanliness standards fall short of expectations. Guests have also reported elements such as air conditioning, elevators and some room amenities requiring better upkeep. Despite the efforts of the staff, the overall cleanliness and maintenance need substantial improvement to meet the desired standards.

Staff

Continent Sumou Hotel Al Khobar's staff receive largely mixed reviews from their guests. Many guests appreciate the friendliness and support offered, particularly highlighting the courteous and respectful behavior of the reception team. Mr. Abdullah and Mohammed are specifically noted for their exceptional kindness and excellent service, respectively. Guests frequently praise the reception staff for being accommodating and creating a pleasant atmosphere.

On the other hand, there are notable criticisms regarding the efficiency and professionalism of some staff members, especially during the morning shift. Some guests mention that the reception staff were unresponsive and lacked the necessary experience, leading to slow or inattentive service. Issues such as not allowing extension requests or not handling calls efficiently also detracted from some guests' experiences.

While the cleaning workers were acknowledged for their politeness and welcoming demeanor, other staff members were described as uncooperative with some guests deeming their behavior as rude and inconsiderate. The service from the receptionists appears inconsistent, which led to dissatisfaction among a number of visitors.

Overall, the hotel staff's performance is seen as a mix of commendable individual efforts alongside areas in need of significant improvement to ensure a consistently positive guest experience.

Wi-Fi

Continent Sumou Hotel Al Khobar offers guests a range of amenities for a comfortable stay; however, the WiFi service has received critical feedback. Many guests have reported that the internet connectivity is poor with the network being almost non-existent in some areas. The WiFi often does not reach the bedrooms, leading to frequent reports of weak or non-functioning internet in the rooms. Additionally, issues with slow speeds and the complete absence of a WiFi network have also been highlighted. This underwhelming WiFi experience impacts services like TV channels that rely on internet connections. While the hotel provides various other facilities that contribute to a pleasant stay, the WiFi service needs significant improvement to meet guests' expectations.

Family

Continent Sumou Hotel Al Khobar offers a tranquil environment that caters well to families with helpful and friendly staff enhancing the overall experience. The hotel's central location is a definite advantage, making it convenient to access nearby attractions. However, it's worth noting that the hotel lacks specific amenities for children, such as baby cribs and beds and extra caution is needed around slippery bathroom floors. Adding a small kitchen or additional amenities could improve the family-friendly aspects of the accommodations. Despite some drawbacks, the hotel retains a peaceful atmosphere suitable for family stays.

4 Star

The Continent Sumou Hotel Al Khobar has received mixed feedback regarding its four-star rating. Positive remarks highlight its helpful staff and polished atmosphere, particularly noting the spacious room sizes. However, significant concerns have been raised about cleanliness, including instances of dirty towels and lingering shisha smells. Additionally, issues such as an improperly closing bathroom door have been pointed out. Many guests felt that the facilities and service did not meet the expectations of a four-star hotel with some suggesting a lower rating would be more appropriate.

Yes, Continent Sumou Hotel Al Khobar has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Continent Sumou Hotel Al Khobar.

No, Continent Sumou Hotel Al Khobar doesn't allow dogs.

No, parking facilities aren't available at Continent Sumou Hotel Al Khobar.

No, Continent Sumou Hotel Al Khobar doesn't have a gym.

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