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Crowne Plaza Al Khobar by IHG

Al Khobar , King Abdullah Street (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCrowne Plaza Al Khobar by IHG, offers a strategic location in the heart of Al Khobar, ensuring easy access to major city attractions, shopping centers like Mall of Dhahran and Rashid Mall and the nearby Corniche. Guests commend the hotel's central yet tranquil setting, making it ideal for both business and leisure travelers. This location, combined with welcoming and supportive staff, adds significant value for money, making it a fantastic choice for exploring Al Khobar.

The breakfast experience is generally praised for its variety and quality with friendly staff enhancing the overall dining experience. However, some guests felt the options were limited and not up to five-star standards. Despite this, the cleanliness and service during breakfast remain strong points.

The Moroccan restaurant and seafood dinners stand out in the dining experience, receiving rave reviews for their quality. However, limited room service options, high menu prices and occasional closures detract from the overall dining satisfaction. There is a need for more variety and consistency to match the hotel's five-star expectations.

Guest rooms are spacious and clean, often highlighted for their comfortable beds. Yet, inconsistencies exist with some rooms appearing outdated and in need of renovation. Issues like old furniture, inadequate ventilation and occasional strange smells have been mentioned. Despite these drawbacks, many guests appreciate the ample space and cleanliness of the rooms.

Overall hotel cleanliness is highly rated with well-maintained rooms and common areas. However, some reports of dusty windows, stained towels and unclean bathrooms indicate room for improvement. The pool area also faces occasional cleanliness issues.

The hotel's staff is consistently praised for their friendliness, professionalism and helpfulness. Positive interactions with staff members like Felip, Ibrahim, Sheikha and Dana enhance the guest experience. Despite a few instances of less satisfactory interactions, the staff's dedication to guest satisfaction remains a standout feature.

The wifi experience is mixed with some guests enjoying fast and reliable connections while others face persistent connectivity issues. This inconsistency negatively impacts certain guests' stays.

Wellness facilities, including the gym, swimming pool and jacuzzi, receive positive remarks, particularly for the massage services provided by staff like Mr. Faisal. However, the hygiene of the health club and the functionality of the pool and gym equipment need improvement. The gym's early closure at 9am is also noted as inconvenient for some guests.

Parking is a major area needing improvement, as guests find the basement parking tight and cramped, especially for larger vehicles. The lack of valet service and manual inspection processes add to the inconvenience, although the presence of helpful security guards is appreciated.

For families, Crowne Plaza Al Khobar is an excellent choice, particularly with its child-friendly amenities like a free baby crib and enjoyable swimming pool experience for kids. Despite a few remarks that some aspects aren't suitable for families, most families find the hotel accommodating and well-suited for a weekend getaway or vacation.

Overall, Crowne Plaza Al Khobar by IHG, offers a pleasant stay with standout features in location, cleanliness and staff service, though there are notable areas for improvement in dining, room maintenance and parking facilities.
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Categories

Luxury Hotel

Part of the IHG luxury portfolio, this 5-star hotel in Al Khobar offers comfortable and upscale amenities. Guests can enjoy the on-site spa and swimming pool for relaxation and leisure.

Hotel for Honeymoon

Located in the heart of Al Khobar, this hotel offers comfortable rooms and a range of amenities, including dining and recreational facilities. It is a great base for exploring the city while enjoying a relaxing honeymoon.

Hotel with Swimming Pool

This hotel provides a comprehensive pool experience, including a large outdoor pool and comfortable lounging areas. Its reputation for excellent service and convenient location enhances the overall appeal for both business and leisure travelers.

Heated Pool Indoor Pool

Business Hotel

This hotel provides amenities suitable for business travelers, though detailed information on meeting spaces and specific business services is not available in the provided data.

Hotel with Parking

Provides on-site parking and is known for its comprehensive business facilities and comfortable accommodations. The hotel's location on King Abdullah Street makes it a convenient choice for business travelers.

Hotel with Gym

Includes a well-equipped fitness center with modern equipment, complemented by wellness facilities and relaxation options.

Hotel with Heated Pool

The Crowne Plaza Al Khobar offers a comfortable heated pool, providing a relaxing space for guests to unwind. The hotel's excellent service and convenient location make it a popular choice for both business and leisure travelers.

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Accessible Hotel

Hotel with Indoor Pool

Room Types

Junior King Suite with Living Area This spacious suite features a living room with a dining area and a flat-screen TV. It also includes a minibar, a desk and ironing facilities.

Standard King Room - Lounge Access Air-conditioned room with satellite TV, minibar and private bathroom.

Standard King Room - Smoking Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Standard King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Deluxe Queen Room with Two Queen Beds - Non-Smoking This double room features air conditioning, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.

Standard Room This double room has air conditioning, a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 2 beds.

Premium Room The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, as well as a flat-screen TV. The unit has 1 bed.

Standard Twin Room with Minibar - Smoking The spacious twin room offers air conditioning, soundproof walls, a tea and coffee maker, as well as a flat-screen TV. The unit offers 2 beds.

Standard Twin Room with Lounge Access The spacious twin room offers air conditioning, soundproof walls, a tea and coffee maker, as well as a flat-screen TV. The unit offers 2 beds.

Standard Twin Room with Lounge Access/Smoking The spacious twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a bidet. This twin room offers a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Standard Twin Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a bidet. This double room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Standard Twin Room - Smoking The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. This double room features a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Junior King Suite - Smoking The spacious suite offers air conditioning, soundproof walls, as well as a private bathroom boasting a shower and a bidet. This suite provides a tea and coffee maker, a flat-screen TV and a quiet street view. The unit has 1 bed.

Standard Twin Room with Lounge Access The spacious twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a bidet. This twin room offers a tea and coffee maker, a flat-screen TV and a quiet street view. The unit offers 2 beds.

Royal King Suite - Smoking The unit has 1 bed.

About Crowne Plaza Al Khobar by IHG

License: 10002193

Guest Reviews

7.6

Good

Location

Nestled in the heart of Al Khobar, the Crowne Plaza Al Khobar by IHG, boasts an exceptional location praised for its convenience and accessibility. The hotel is ideally situated on the Dharan - Al Khobar Road, ensuring ease of access to major city attractions and services. Guests commend its proximity to prominent shopping centers like Mall of Dhahran, Rashid Mall and Venice Mall, as well as the nearby Corniche, which is just a 30-minute walk away.

The central location is noted for being within easy reach of various amenities, entertainment options and essential services. Visitors appreciate the tranquility and cleanliness of the area, making it a comfortable and calm setting for both business and leisure travelers. The welcoming and highly supportive staff at guest check-in further enhance the positive experience.

For tourists, the hotel offers great value for money, combining a luxurious stay with closeness to restaurants, cafes and key tourist spots. Overall, the strategic and beautiful location of Crowne Plaza Al Khobar makes it a fantastic choice for anyone looking to explore the vibrant city of Al Khobar with ease.

Breakfast

The breakfast offerings at Crowne Plaza Al Khobar by IHG, receive a mixed range of feedback from guests. On the positive side, many laud the breakfast as excellent, diverse and of good quality. Guests frequently mention the friendly staff and excellent service that elevate the breakfast experience. Many find the breakfast buffet to be plentiful, fresh and appetizing with a wide variety of dishes that are well-prepared and presented.

However, some guests find the breakfast options to be limited and not up to the standards expected of a five-star hotel. Criticisms often center around the lack of variety and subpar quality, particularly for certain tastes. A few guests felt the breakfast was bland ordinary or even the worst they had encountered, citing issues like expired items and a lack of suitable options for Arab guests.

Overall, while the quality and diversity of breakfast at Crowne Plaza Al Khobar can vary, the strong points lie in the service, cleanliness and the aspects that meet or exceed the expectations of many visitors.

Dinner

Crowne Plaza Al Khobar offers a mixed dining experience with a few highlights that guests appreciate. The Moroccan restaurant is particularly well-regarded, receiving praise for its quality. Seafood dinners are noted as fantastic and delicious, often recommended as worth trying. Additionally, some guests have found the general food quality to be nice and the service to be excellent with commendations for healthy food options and attentive service.

However, there are several areas where the dining experience falls short. Many have noted that the restaurant is often closed and when available, the food options for room service are limited and monotonous. Some guests were disappointed with the dinner, stating it did not meet the standards expected of a 5-star hotel and mentioned that the menu prices are quite high.

Overall, while there are positive aspects to the dining at Crowne Plaza Al Khobar, there are significant areas for improvement, particularly in terms of availability, variety and maintaining a high standard consistent with its rating.

Rooms

Crowne Plaza Al Khobar by IHG, offers rooms that frequently stand out for their spaciousness and cleanliness, aspects highly appreciated by guests. The hotel rooms are generally large, providing ample space for comfort. The beds are often mentioned as very comfortable, contributing to an overall cozy stay.

However, feedback on room conditions reveals some inconsistencies. In many instances, rooms are clean and well-maintained, yet there are reports of rooms that seem outdated and in need of renovation. Issues such as old and worn-out furniture, inadequate ventilation and occasional strange smells were mentioned by some guests. Window views and external cleanliness also drew some criticism with a few rooms having undesirable views and dirty windows. Moreover, room service can be slow at times and some logistical hiccups such as wrong room assignments and small room sizes were noted.

In terms of amenities, some rooms have excellent facilities and even upgrades to suites, though others face issues like non-functional refrigerators, broken bathroom fixtures and electrical problems. The overall reviews highlight a pleasing level of space and cleanliness, juxtaposed with a need for some modernization and improved maintenance.

Beds

The beds at Crowne Plaza Al Khobar by IHG, have received mixed reviews from guests. Many travelers have praised the beds for being very comfortable, soft and even described some as one of the best beds they have ever slept on. Words like "comfortable" and "peaceful ambiance" frequently appear in the positive comments, indicating that a number of guests found the sleeping arrangements adequate and restful.

However, several criticisms have been noted as well. Concerns about uncomfortable beds, required new linens and occasional reports of unclean or smelly beds have been raised. Specific issues with the size of the beds and the firmness of the pillows were highlighted by multiple guests, some even describing the pillows as bad or like concrete slabs.

Overall, while a portion of guests enjoyed a good night’s sleep on comfortable beds, others reported dissatisfaction related to comfort and cleanliness. It appears that while the experience can be quite positive, consistency in bed quality might be an area for the hotel to further address.

Cleanliness

Crowne Plaza Al Khobar by IHG, generally receives high marks for its cleanliness from its guests. Visitors often praise the hotel's very clean rooms and well-maintained surroundings. The hotel's cleanliness, both in rooms and common areas, appears to be consistently commendable. Many have described the rooms as neat, tidy and exuding a pleasant fragrance, contributing to an overall comfortable stay. The pools, including the jacuzzi, are noted to be well-kept and clean.

Guests frequently highlight the hotel's tranquil and organized environment, which adds to the sense of cleanliness and order. The accompanying facilities are also reported to be clean and in good order, reflecting the hotel's commitment to maintaining a pristine environment.

However, there are occasional criticisms regarding room cleanliness with specific mentions of dusty windows, stained towels and unclean bathrooms. In a few instances, guests reported issues such as dirty carpets, smelly bedsheets and cockroach sightings, which detract from the otherwise positive feedback. The pool's cleanliness has also been flagged by some as needing improvement.

Overall, while there are some areas in need of attention, Crowne Plaza Al Khobar maintains a generally favorable reputation for cleanliness with many guests expressing satisfaction with the hotel's clean and well-organized environment.

Staff

Crowne Plaza Al Khobar by IHG, consistently receives high praise for its outstanding staff. Guests frequently highlight the friendliness, helpfulness and professionalism of the employees across various departments, including the front desk, housekeeping and food and beverage services. Special mentions go to individuals like Felip, Ibrahim, Sheikha and Dana, who have gone above and beyond in making guests feel welcome and ensuring their needs are met promptly.

The reception staff, in particular, stands out for their courteous and accommodating nature, making the check-in and check-out processes smooth and efficient. Numerous reviewers have appreciated the quick and cheerful service at the reception, contributing significantly to their positive experience. The cooperative and ethical behavior of the team members also shines through, demonstrating a high level of professionalism and dedication to guest satisfaction.

Despite a few instances of delays and less satisfactory interactions, the overall sentiment towards the staff remains very positive. Their ability to handle guest requests with ease, maintain a welcoming atmosphere and deliver exceptional service reflects the hotel’s commitment to providing top-notch hospitality.

The consistent recognition of the staff's efforts, from the friendliness of the team to their respectful treatment of guests, makes Crowne Plaza Al Khobar a commendable choice for travelers seeking a hotel where excellent service is a priority.

Wi-Fi

The wifi experience at Crowne Plaza Al Khobar by IHG, has received mixed feedback from guests. On the positive side, several reviews highlight good and high-speed internet with some guests noting fast and reliable connections. However, there are also numerous reports of issues, including weak and unstable signals, frequent outages and internet crashing. For some guests, the internet was a persistent problem throughout their stay with connectivity dropping for hours at a time. Overall, while some guests enjoyed efficient wifi at the establishment, others faced significant challenges in maintaining a stable connection.

Spa

The Crowne Plaza Al Khobar by IHG, offers a variety of wellness facilities, including a gym, swimming pool and jacuzzi, that are appreciated by guests. Advanced and good spa facilities are noted with particular praise for the massage services, described as fantastic. Mr. Faisal, a staff member at the massage center, is frequently highlighted for his excellent manners and cooperative nature, which enhances the guest experience. Despite some concerns about the hygiene of the health club and pool, the overall spa and security measures receive positive feedback. However, some inconsistencies and discrepancies have been reported with mentions of the steam bath not functioning properly and confusion regarding the availability of spa services, especially noting a closure for COVID-related reasons and limited access for women.

Gym

The gym at Crowne Plaza Al Khobar by IHG, generally receives positive feedback from guests. Many highlight the gym facilities as great and commend the cooperative and kind-hearted staff, particularly those associated with the gym. Descriptions such as excellent and good are frequently used to describe the gym. However, some guests experienced issues with hygiene in the health club and swimming pool. There were also reports of equipment not functioning properly, indicating room for improvement. An additional point of concern was the gym's early closure at 9am, which could be inconvenient for some guests. Overall, while the gym is well-regarded, there are areas that could benefit from attention.

Pool

Crowne Plaza Al Khobar offers a mixed experience when it comes to their swimming pool. On one hand, guests appreciated the pool's aesthetic, calling it wonderful, beautiful and excellent. The arrangement and view from the pool received positive remarks, connoting a classic look and good location. However, many guests pointed out significant areas for improvement. The cleanliness and maintenance of the pool were recurring concerns with several reviews mentioning murky water and the pool area not meeting cleanliness standards. The functionality of the pool also faced criticism; there were mentions of the pool not working properly, the heater being slow or faulty and, in some instances, the pool not running at all. Additionally, the pool water temperature was noted to be on the colder side. The size of the pool and the pool area appeared to be rather small for the guests' liking and some even said it felt incomplete. Despite these issues, the comfort of the poolside rooms and the hotel's location added some redeeming factors to the overall experience.

Parking

The parking situation at Crowne Plaza Al Khobar by IHG, is predominantly described as tight and cramped, particularly in the basement. Many guests have noted that the parking spaces are narrow, making it difficult for larger cars to park without the risk of scratches. The overall parking facilities seem to be limited and often full, especially during peak hours and overnight.

Despite the challenges, the presence of helpful and dedicated security guards in the parking area is appreciated. However, the hotel lacks a valet service and the traditional manual inspection process for entering the parking area adds to the inconvenience.

Improvements are clearly needed, as guests have suggested that development and better organization are required for the parking facilities. Overall, while parking is available, it generally leaves guests facing challenges that could be addressed for a better experience.

Family

Crowne Plaza Al Khobar by IHG, stands out as an ideal destination for families, particularly those with children. Guests consistently highlight the enjoyable experience their kids had at the hotel's swimming pool, suggesting it as a highlight of their stay. The hotel's receptionist received praise for the welcoming demeanor, which contributed to the overall pleasant experience for families. Complimentary amenities like a free baby crib further underscore the hotel's child-friendly environment.

Several reviews noted that the hotel is great for family vacations and perfect for large families, positioning it as a solid choice for a weekend getaway. Many families expressed satisfaction with their stay, noting that they were well taken care of. Despite a few remarks mentioning that the stay wasn't suitable for families or that kids didn't enjoy their room as much, the prevailing sentiment leans heavily positive with guests appreciating the thoughtful service provided for children. Overall, Crowne Plaza Al Khobar remains a favored option for family accommodations, particularly due to its efforts to cater to younger guests and create a welcoming atmosphere for all.

5 Star

The Crowne Plaza Al Khobar by IHG, has received mixed feedback regarding its five-star rating. While some guests describe their experience as truly five-star and excellent, others feel the facilities and services do not meet five-star standards. Complaints range from the quality of the rooms and common areas, which some feel are more akin to a three-star hotel, to specific issues like the absence of a smart TV and disappointing breakfast and lunch services. Overall, while there are commendations for certain aspects that are well-deserving of five stars, there is a notable sentiment that the hotel feels more like a four-star establishment rather than achieving the full five-star vibe.

Yes, Crowne Plaza Al Khobar by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Crowne Plaza Al Khobar by IHG.

No, Crowne Plaza Al Khobar by IHG doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Al Khobar by IHG.

Yes, Crowne Plaza Al Khobar by IHG has a gym.

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