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DoubleTree by Hilton Dhahran

Al Khobar , Al- Khobar, Al Qashlah St (Show on Map)

6.7

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDoubleTree by Hilton Dhahran is lauded for its prime location near Dhahran Mall, offering convenient access to Al Khobar and Dhahran’s key areas, shopping centers and entertainment venues. Guests appreciate its strategic position, functional amenities and welcoming staff, making it an attractive choice for travelers.

The breakfast provided at the hotel garners positive feedback for its diversity and freshness with attentive staff enhancing the dining experience. Despite some criticisms regarding limited options and high prices, the overall impression of the breakfast remains favorable, satisfying even demanding palates.

Room experiences at the hotel are varied. Some guests find the accommodations spacious and comfortable, while others report issues with outdated furniture, cleanliness and maintenance. Common complaints include dirty carpets, unpleasant odors and malfunctioning fixtures, suggesting a need for significant refurbishment.

Cleanliness is a notable concern with frequent reports of unclean rooms, stained furnishings and insect sightings. The hotel’s cleaning services are perceived as inconsistent with guests expressing the need for improved hygiene standards and maintenance.

The staff consistently receive praise for their professionalism and friendliness. Specific employees are highlighted for their exceptional service, contributing to a positive atmosphere. Although there are occasional mentions of unprofessional behavior, the general sentiment towards the staff is overwhelmingly positive.

The Wi-Fi service at the hotel receives mixed reviews with some guests finding it satisfactory when operational, but numerous complaints about reliability and speed persist. Connectivity issues and inadequate response to support requests are common grievances.

The pool area is considered one of the hotel’s better features, appreciated for its warmth and suitability for children. However, cleanliness and maintenance issues, alongside the basement location, detract from the overall enjoyment, indicating room for improvement.

Parking facilities are another mixed aspect with challenges such as limited spaces and small parking areas frequently mentioned. While some guests find it acceptable, there is a consensus that improvements are needed to better accommodate visitors.

For families, the hotel offers several child-friendly amenities like gardens and a warm swimming pool. Spacious rooms cater to family needs and special touches for occasions like birthdays enhance the experience. However, concerns about furniture safety and room cleanliness exist, indicating areas for improvement to make family stays more comfortable.

Bed comfort varies widely with some guests enjoying restful sleep, while others face issues with extra beds and linens, highlighting the need for consistent quality and maintenance.

Overall, the DoubleTree by Hilton Dhahran offers a generally positive experience, especially given its location and service. However, significant improvements in cleanliness, room maintenance and facilities are necessary to fully align with its four-star rating and meet guest expectations.
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Hotel Taking Steps Towards Sustainability

This hotel has an eco-friendly policy and contributes to Hilton's waste reduction goals, having achieved significant reductions in managed operations. It is transitioning to full-size bath dispensers to minimize plastic waste.

Hotel with Gym

The hotel offers a fitness center for guests who want to work out.

4-Star Hotel

The DoubleTree by Hilton offers a comfortable stay with its well-appointed rooms and suites. Its location provides convenient access to key business and shopping destinations, making it ideal for various travelers.

Hotel with Indoor Pool

The hotel features a heated indoor pool. Guests can utilize this facility as part of the hotel's offerings, which also include a spa treatment room and a 24-hour fitness center.

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types

Superior Twin Room The triple room features air conditioning, a minibar, a tea and coffee maker, as well as a flat-screen TV. The unit has 2 beds.

Superior King Room The triple room provides air conditioning, a minibar, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Deluxe Twin Room The spacious triple room offers air conditioning, a minibar, a tea and coffee maker, as well as a flat-screen TV. The unit has 2 beds.

Deluxe King Room The spacious triple room features air conditioning, a minibar, a tea and coffee maker, as well as a flat-screen TV. The unit has 1 bed.

Queen Room The double room provides air conditioning, a minibar, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Deluxe One-Bedroom King Suite The spacious suite offers air conditioning, a minibar, a tea and coffee maker, a seating area and a flat-screen TV.

King Two-Bedroom Suite The spacious air-conditioned suite offers a flat-screen TV, a minibar, a tea and coffee maker and a seating area.

One-Bedroom King Suite The spacious suite features air conditioning, a minibar, a tea and coffee maker, as well as a flat-screen TV.

King Room - Mobility Access The unit offers 1 bed.

Deluxe Family Room The unit offers 2 beds.

Superior Family Room The unit offers 2 beds.

About DoubleTree by Hilton Dhahran

License: 10006565

Guest Reviews

6.7

Rated

Location

Strategically positioned, DoubleTree by Hilton Dhahran boasts an enviable location that is consistently praised by its guests. Nestled near Dhahran Mall, this hotel provides easy access to key areas in Al Khobar and Dhahran, making it a convenient hub for travelers. The proximity to various services, shopping centers and entertainment venues underscores its desirability and guests find it particularly beneficial to be near transportation links and major attractions. Many reviews highlight the hotel's excellent and beautiful site, complementing the functional amenities and welcoming staff. For those seeking a central, accessible and strategically located stay, DoubleTree by Hilton Dhahran emerges as an ideal choice.

Breakfast

DoubleTree by Hilton Dhahran generally receives positive feedback regarding its breakfast. Guests often praise the diverse and fresh options available, complimenting the organization and good service provided, particularly by attentive staff like Carl de Chavez and the Saudi receptionists. Many guests find the breakfast to be abundant, fresh and enjoyable whether dining in-room or in the designated breakfast area, which offers a nice view. The breakfast buffet is frequently highlighted for its variety, catering to even the most demanding palates.

However, some guests have noted areas for improvement. Issues such as limited options, cold food items and insufficient vegetarian choices have been mentioned. Additionally, the breakfast prices are sometimes viewed as expensive and a few guests found the buffet lacking in variety. Despite these occasional shortcomings, the general consensus remains positive with many appreciating the overall quality, service and variety of the breakfast offering at the hotel.

Rooms

The DoubleTree by Hilton Dhahran offers a mix of experiences for its guests. The rooms vary significantly in quality with some guests finding them comfortable, spacious, clean and well-maintained. Others, however, have faced numerous issues. Many reviews indicate that the furniture is old and worn and sometimes emits unpleasant odors. The cleanliness of the rooms often falls short with reports of dirty carpets, stained sofas and even the presence of insects. Several guests mentioned that the rooms have poor ventilation and lighting, contributing to an overall gloomy atmosphere. Maintenance issues are also frequent with problems ranging from non-functioning TVs and light bulbs to plumbing leaks and broken bathroom fixtures. While some guests appreciated the spaciousness of certain suites, the overall state of the rooms often suggests a need for urgent renovation and refurbishment.

Beds

When staying at the DoubleTree by Hilton Dhahran, guests' experiences with the beds vary. While some found the beds to be extremely comfortable, contributing positively to their stay, others faced issues that detracted from their comfort. There are remarks about the beds being comfortable and good for a restful sleep. However, several reviews indicate that the extra beds and single beds provided were less satisfactory, often described as small, unstable or with springs protruding.

The quality of bed linens also seems inconsistent. Some guests noted that the bed sheets and covers were old or not appropriately changed, impacting cleanliness perceptions. Mixed feedback indicates that while the bed comfort level can be excellent, there is room for improvement in the consistency of bed quality and maintenance across rooms. Overall, while some guests enjoyed a good night's sleep, others found the experience lacking due to various issues related to bed comfort and linen quality.

Cleanliness

Reviews for DoubleTree by Hilton Dhahran frequently highlight significant cleanliness issues throughout the hotel. Guests have noted that rooms often have stains on the couches, carpets, bedsheets and curtains with some describing a general bad smell. Many have reported sightings of cockroaches and other insects, particularly in the corridors and hallways, which raises concerns about the hotel's hygiene standards.

Specific references to poor maintenance were common with unclean bathrooms and malfunctioning fixtures such as wash basins and towel racks. Structural problems such as narrow hallways and rooms described as cramped add to the discomfort. Additionally, the hotel’s cleaning services appear to be inconsistent with several guests pointing out that cleaning isn't performed daily and that the staff can be unresponsive or inadequate in their duties.

While a minority of reviews mentioned clean or somewhat neat rooms, these are heavily outweighed by complaints about cleanliness. Immediate improvements in cleaning standards and hotel maintenance are necessary to address these widespread concerns and meet guest expectations.

Staff

The staff at DoubleTree by Hilton Dhahran generally receive positive feedback from guests for their professionalism, friendliness and excellent service. The reception staff, in particular, are frequently praised for being warm, welcoming and accommodating. Specific staff members such as Javeed, Maria, Mona, Dalal, Marwa, Ayman and Akeel are highlighted for their exceptional service and helpfulness. Many reviews commend the cooperative nature and respectful behavior of the employees, describing them as kind, attentive and always smiling.

However, there are a few mentions of unprofessional behavior, particularly at reception with some guests noting instances of rudeness and lack of response. Despite this, the overall impression is that the majority of staff are supportive and manage to make a positive impact on guests' experience at the hotel. The management team's friendliness and attentiveness also contribute to the positive atmosphere.

In summary, while there are isolated incidents of unprofessionalism, the staff at DoubleTree by Hilton Dhahran are largely viewed as courteous and service-minded, making guests feel welcome and well-treated during their stay.

Wi-Fi

The Wi-Fi at DoubleTree by Hilton Dhahran has received mixed feedback from guests. While some found the internet connection to be good and somewhat fast, there were numerous complaints about the reliability and speed of the service. Issues such as the internet not working, slow Wi-Fi and recurring connectivity problems were mentioned. Additionally, the mobile network reception in the area was noted to be weak. Efforts to resolve these issues by contacting support did not always prove effective for some guests. Despite these challenges, there were positive remarks indicating that when the connection did work, it was satisfactory.

Pool

The pool at DoubleTree by Hilton Dhahran is a mixed experience for guests. It has been noted as one of the best features of the hotel, suitable for both children and adults and often praised for its warmth. However, several reviews highlight significant issues with cleanliness and maintenance, pointing out that the pool wasn't always accessible and that the overall swimming area needs more attention. The basement location of the pool and modest health club facilities also seem to impact the guest experience. While the hotel offers family-friendly areas, concerns about the pool's safety supervision have been mentioned.

Parking

Parking at the DoubleTree by Hilton Dhahran has received mixed feedback from guests. While parking is available, many reviews highlight challenges such as the limited number of parking spots and the small size of the parking area. Several guests mentioned difficulty in finding a parking spot with some noting that the parking lots were frequently full. The lack of adequate and properly covered parking spaces was also a point of concern, especially considering the local climate. Nevertheless, some guests found the parking acceptable, although there is a consensus that an improvement in the parking facilities is needed to better accommodate the number of visitors.

Family

DoubleTree by Hilton Dhahran seems to offer a mixed experience for families with children. The hotel provides several amenities that kids can enjoy, such as gardens and a warm swimming pool that caters to both children and adults. The rooms are generally spacious and can comfortably accommodate a family with some even featuring a sofa for an extra child.

Families staying here have mentioned enjoying the varied breakfast options, although some have noted that it isn’t as good as before. Overall, the breakfast is sufficient for picky eaters. Employees at the hotel have gone out of their way to make special occasions memorable, like celebrating a child’s birthday, adding a personal touch to the family experience.

However, there are a few downsides to consider. The furniture has been pointed out as posing a danger for children and some rooms have issues with cleanliness and maintenance, particularly the bathrooms. Additionally, while the lobby is often bustling with children, creating a lively atmosphere, there have been instances where guests felt the hotel staff were less accommodating towards noisy kids.

In summary, the hotel offers a number of kid-friendly amenities that can make a family stay comfortable and enjoyable. Nonetheless, addressing the concerns about room maintenance, cleanliness and child safety would significantly enhance the overall family experience.

4 Star

DoubleTree by Hilton Dhahran delivers a mixed experience for its guests. The property is generally considered good and many found their stay both short and comfortable. Service quality has been praised as correct and fitting for a hotel in Saudi Arabia. The rates were noted as fair and reasonable compared to the overall cost, making it a good value for the experience provided. Some guests also found that their stay exceeded expectations, describing it as wonderful.

However, the hotel does face criticism in several areas. Issues with cleanliness and outdated furniture have been cited with some guests feeling that these aspects do not meet the standards expected from a four-star hotel, nor do they reflect the DoubleTree brand. The hotel has also been compared unfavorably to other Hilton properties, particularly the Riyadh branch. Overall, while the property holds some positive attributes, it appears that improvements in maintenance and upgrades in facilities are necessary to fully meet the four-star rating.

Accessible

The DoubleTree by Hilton Dhahran presents numerous opportunities for improvement, largely in terms of its maintenance and accessibility. Several guests reported issues with the condition of the property, citing old furniture and general upkeep concerns. Specifically, the accessibility of the pool was noted as problematic and there were instances where the pool was closed in the morning. Maintenance standards across the hotel, including housekeeping, were frequently highlighted as needing significant enhancement. Additionally, some advertised amenities, such as a business center and city view rooms, were not as expected. Overall, the hotel requires attention in several areas to meet the expectations of all its guests, particularly those with disabilities.

Yes, DoubleTree by Hilton Dhahran has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at DoubleTree by Hilton Dhahran.

No, DoubleTree by Hilton Dhahran doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton Dhahran.

Yes, DoubleTree by Hilton Dhahran has a gym.

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