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Summary of reviewsNH Alcorcón is strategically situated near major highways such as the A5, M50 and M40, making it ideal for those commuting by car. Guests appreciate the ample free parking available in front of the hotel, despite its somewhat industrial location. The nearby shopping centers offer ample retail and dining options. The hotel's proximity to educational institutions like Universidad Rey Juan Carlos and Warner Park events adds to its convenience, though the exterior might not be the most appealing. Public transportation options are also viable with a suburban train station and metro within walking distance. The hotel provides a quiet setting, ensuring a peaceful stay despite occasional highway noise when windows are open.
The breakfast at NH Alcorcón generally garners positive feedback for its variety and quality with options catering to gluten-free diets and made-to-order dishes like eggs and omelettes. Guests frequently describe it as delicious and exceptional, although some found it overpriced and were dissatisfied with the coffee and occasional rushed service. The staff's friendliness and attentiveness contribute positively to the breakfast experience.
Dinner service presents a mixed experience; while weekday service is praised, the restaurant and room service are unavailable on weekends. This has led to some guest discomfort, though nearby restaurants in shopping centers provide alternative options. Some guests found the restaurant expensive and critiqued the use of frozen dishes.
Rooms at NH Alcorcón are praised for their spaciousness, comfort and cleanliness with comfortable beds and excellent soundproofing. However, some guests noted issues like bad smells, poor lighting and the lack of air conditioning in certain rooms. Maintenance could be improved with reports of missing light bulbs and damaged locks. Bathrooms are generally clean but posed risks with slippery bathtubs.
The hotel boasts a solid reputation for cleanliness with many guests highlighting the clean rooms and facilities. Occasional criticisms about bathroom cleanliness (e.g., hairs on the floor) do not overshadow the overall positive sentiment. Guests find the hotel well-kept with friendly and attentive staff contributing to a pleasant experience.
The staff at NH Alcorcón receives high praise for their friendliness and professionalism, significantly contributing to a positive and comfortable stay. Receptionists and the breakfast staff, in particular, are frequently commended with special mentions of team members like Mario.
Parking options at the hotel are varied and generally convenient with free parking in front of the hotel being a notable feature. There is also an option for paid underground parking, although some guests find it pricey. The availability of parking could be clearer during reservations.
Beds at NH Alcorcón receive positive feedback for comfort and quality with many guests appreciating the clean bedding and double pillows. Opinions on pillows are mixed, but overall, the comfortable beds contribute significantly to guest satisfaction.
Overall, NH Alcorcón offers a four-star experience with well-maintained facilities ideal for business travelers. The hotel provides good workspace options, reliable wifi and efficient check-in and check-out processes. Access to public transportation and parking options further adds to its convenience. However, some elements like breakfast spread, soundproofing and lighting need improvement.
Accessibility features include large wheelchair-accessible bathrooms and spacious dressing rooms, although some aspects like bathtub height and the design of bathroom doors need refinement. The hotel is also dog-friendly, ensuring a welcoming environment for pets, although certain rules for pet stays might seem restrictive to some guests.
Overall, NH Alcorcón presents a practical and comfortable stay with an attentive staff, making it a favorable choice for both business and leisure travelers. Show more
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Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Double or Twin RoomThese modern rooms are air-conditioned and soundproof. They come with a 42-inch TV, free WiFi, work desk, minibar and safe.
The private bathroom has bath with a rain-effect shower, a set of toiletries and a hairdryer.
Superior Double or Twin RoomThese modern rooms are air-conditioned and soundproof. They come with a 42-inch TV, free WiFi, work desk, minibar and safe.
The private bathroom has bath with a rain-effect shower, a set of toiletries and a hairdryer.
Guest Reviews
8.3
Very Good
Location
'NH Alcorcón' is strategically situated with easy access to major highways such as the A5, M50 and M40, making it a convenient choice for those commuting by car. Guests appreciate the ample free parking available right in front of the hotel, adding to the convenience. Despite being located in a somewhat industrial and secluded area, the nearby shopping centers provide plenty of opportunities for retail therapy and dining.
The hotel's location is also ideal for visitors needing proximity to educational institutions like the Universidad Rey Juan Carlos (URJC) and those attending events at Warner Park. Although the hotel may not have the most appealing exterior, the practical location close to highways ensures that downtown Madrid and the airport are easily reachable within a short drive.
Public transportation is a viable option too with the Madrid suburban train station just a 20-minute walk away and the metro providing easy access to the city center. Guests have noted that while walking back at night from nearby areas may seem daunting at first, it is actually quite safe. Additionally, the quiet setting of the hotel ensures a peaceful stay, despite occasional noise from the highway when windows are open.
Overall, 'NH Alcorcón' ticks all the boxes for those looking for a practical, well-located hotel with excellent facilities and an attentive staff. The proximity to shopping centers, restaurants and key city connections makes it a practical choice for both short visits and longer stays.
Breakfast
The breakfast experience at NH Alcorcón has earned a diverse range of feedback from guests. Generally, many highlight it as a significant positive aspect of their stay. Guests frequently mention the extensive variety of the breakfast buffet, which includes options for gluten-free diets and made-to-order dishes like eggs and omelettes. The phrase "very good breakfast" recurs throughout the reviews, suggesting a level of satisfaction with both the quality and variety offered.
Several reviews describe the breakfast as "delicious," "exceptional," and even "fantastic," praising its completeness and the freshness of the items provided. The presence of an early bird breakfast option also gets favorable nods, ensuring that even the earliest risers can start their day with something to eat before the official breakfast hours.
On the downside, a few guests found the breakfast to be overpriced for the quality provided and noted the absence of fresh orange juice. The coffee received particularly poor remarks with one guest describing it as the worst they had ever tasted. The pressure on staff was also evident in some reviews with guests experiencing rushed service at times.
Notably, the staff's friendliness and attentiveness at breakfast generally left a positive impression, contributing to an overall welcoming atmosphere. However, there were occasional remarks about the breakfast staff being somewhat impatient and stressed, which detracted from the dining experience for some.
Summing up, while there are areas for improvement, particularly in terms of coffee quality and service consistency, the breakfast at NH Alcorcón is largely well-received with many guests considering it a highlight of their stay.
Dinner
NH Alcorcón offers a mixed dining experience for its guests. On weekdays, the restaurant receives praise for its great service. However, there is a notable lack of dinner options on weekends, as the restaurant and room service are unavailable during these times. This has led to some guest discomfort with a few mentioning that only vending machines were available instead. Additionally, some guests found the restaurant to be a bit expensive and criticized the use of frozen dishes.
For those looking to dine locally, the nearby shopping center provides alternative options, including two restaurants such as La Tagliatella, which is directly accessible and a great value Chinese buffet grill. These nearby dining spots offer a convenient solution to the weekend dining gap at the hotel.
Rooms
NH Alcorcón's rooms receive praise for their spaciousness and comfort with many guests highlighting the cleanliness and modernity of the accommodations. Comfortable beds and the overall coziness of the rooms contribute to a positive experience with excellent soundproofing ensuring a peaceful stay, despite the hotel's proximity to a highway.
However, a few issues are noted. Some rooms suffer from a bad smell, poor lighting and a lack of air conditioning, making them uncomfortably hot. Maintenance could be improved, as guests reported missing light bulbs and damaged locks. The beds are generally comfortable, but an old mattress was occasionally mentioned.
While rooms are mostly well-equipped, the availability of water and mini-bar provisions could be better communicated. Bathrooms are clean, but the slippery bathtubs pose a risk. Despite some shortcomings, the friendly staff and good location, away from the hustle of the city, add to the hotel’s appeal for business travelers seeking a quiet and comfortable stay.
Beds
NH Alcorcón receives generally positive feedback from guests regarding their beds, highlighting a consistent trend of comfort and quality. Many guests mentioned that the beds are quite comfortable with phrases like "super comfortable beds," "very comfortable bed," and "beds are excellent" frequently appearing in the reviews. The double pillows and clean bedding add to the overall experience, contributing to restful nights.
However, opinions on the pillows are mixed. While some guests appreciated the quality and variety of pillows, others found them to be too stiff or too soft. Similarly, while most found the mattresses to be excellent, a few guests mentioned that they were too hard or felt worn out.
Despite these minor issues, the hotel's attention to detail, such as providing pet-friendly amenities and maintaining clean and nicely appointed rooms, adds to the overall positive experience. The comfort and size of the beds seem to be a strong point, contributing significantly to guests' satisfaction during their stay at NH Alcorcón.
Cleanliness
NH Alcorcón boasts an overall positive reputation for cleanliness among its guests. Many reviewers consistently highlight the clean rooms and facilities with several mentioning excellent cleaning standards. Rooms are described as very clean, well-equipped and of correct dimensions. The attention and friendliness of the staff also contribute positively to the guests' experiences.
The bathrooms, although mostly regarded as clean, have occasionally been noted for having hairs on the floor, which some guests found unacceptable for a 4-star hotel. Nevertheless, the general sentiment about the cleanliness across the hotel remains highly favorable with many guests commending the impeccable and consistent maintenance of the premises.
Guests also appreciate the comfortable beds and noted the hotel as being well-kept and convenient for business travelers. The location is highlighted as clean and good, although some mention noise due to proximity to the highway and the presence of mosquitoes.
Overall, NH Alcorcón's commitment to cleanliness and comfort, along with attentive staff, create a pleasant stay for most visitors, despite minor areas where improvements could be made.
Staff
At NH Alcorcón, the staff consistently receives high praise for their friendliness, attentiveness and professionalism. Guests have noted the warm and welcoming atmosphere created by the entire team, from the receptionists to the breakfast staff. Special commendations are frequently given to specific team members, particularly Mario, whose exceptional service has not gone unnoticed. The reception staff, including night shift workers, are often highlighted for their charm and helpful demeanor, enhancing the overall guest experience.
Visitors appreciate the attentive and friendly service provided throughout their stay, describing the personnel as kind, approachable and caring. The overall treatment received from the hotel staff significantly contributes to a positive and comfortable experience. The exceptional kindness and professionalism displayed by the team ensure that guests feel well-cared-for, marking the service as a standout feature of the hotel. Despite some minor critiques, the consensus remains that NH Alcorcón delivers a high level of customer service, backed by a dedicated and empathetic staff.
Parking
NH Alcorcón offers a variety of parking options that cater to guests' different needs. Many guests appreciate the availability of free parking in front of the hotel, making it convenient to find a spot without hassle. The parking situation is generally described as easy and hassle-free with adequate spaces available. Free outdoor parking is a notable feature frequently mentioned by visitors, enhancing the convenience factor for those traveling by car.
There is also an option for underground and paid parking, although some reviews mention that the paid parking can be pricey. For those who prefer guaranteed parking, a fee of around 9€/day can secure a spot. Some guests did point out that the parking availability could be clearer during the reservation process and that the spaces can be narrow and limited in number.
While there is no charger available for electric vehicles in the parking lot, the overall feedback suggests that parking at NH Alcorcón is practical and sufficient for most guests, offering a mix of free and convenient solutions.
4 Star
NH Alcorcón offers an overall four-star experience with luxury facilities, aligning with general four-star quality expectations. Guests appreciate the food service available within the hotel. However, some aspects fall short of the four-star standard. The furniture seems slightly outdated and the hotel's price point is considered too high by some visitors. Cleanliness issues in the bathrooms and the insufficient breakfast spread have been noted as areas needing improvement. Soundproofing between rooms is also a concern for a few guests, although it doesn't overshadow the hotel's ability to provide a comfortable stay.
Business
NH Alcorcón proves to be a suitable option for business travelers, offering a range of amenities designed to meet professional needs. The hotel features a good workspace complemented by reliable wifi, although there have been some mentions of connectivity issues. Additionally, the comfortable and spacious meeting rooms are conducive for business meetings or work sessions. Guests have found the check-in and check-out processes efficient with the convenience of receiving invoices via email.
The hotel's location is considered advantageous for those on business trips, providing ease of access and convenience. Parking is also comfortable, adding to the overall feasibility of stay. The accommodations are well-maintained, clean and provide good value for money, catering specifically to the needs of business guests.
Nevertheless, there is some room for improvement regarding the lighting in the rooms, as some guests experienced issues with flickering when adjusting the intensity. Despite this minor drawback, NH Alcorcón remains a commendable choice for business travelers seeking a well-equipped, comfortable and strategically located hotel.
Accessible
The NH Alcorcón offers several accessibility features that cater to guests with disabilities. Notably, the hotel provides large, wheelchair-accessible bathrooms and dressing rooms that are spacious and comfortable for disabled guests. Additionally, the hotel's location makes it easy to find from Metro stations, which could be convenient for those relying on public transportation. On the downside, some guests noted that the height of the bathtub poses challenges for elderly visitors and there were no parking spaces specifically for those with reduced mobility. Other minor issues include the bathroom door's inconvenient design and limited usage time for the hairdryer. Despite these drawbacks, the accessible bathroom and dressing room facilities are highlighted as positive aspects.
Dog Friendly
NH Alcorcón takes pride in being a dog-friendly hotel, allowing guests to bring their pets along for their stay. The hotel staff ensures exceptional attention to pets, offering a welcoming atmosphere for furry companions. However, guests should be aware that upon arrival, they must sign a set of rules regarding pet stays, which some find quite restrictive. Despite these rules, pets are permitted across the property, ensuring a pet-inclusive environment.
Attention to detail in the room for pets has been commented upon, yet there have been instances where essentials such as beds or water bowls for dogs were not available despite prior notice of a pet's arrival. One notable point is that pet owners may have to take breakfast separately to comply with the hotel's rule of not leaving pets alone in rooms during that time.
Overall, NH Alcorcón puts in effort to provide a dog-friendly experience, although some areas may benefit from improvement to fully meet the needs of pet owners.
No, NH Alcorcón doesn't have any pool.
No, a spa isn't available at NH Alcorcón.
Yes, NH Alcorcón welcomes dogs.
Yes, parking facilities are available at NH Alcorcón.