Эдельвейс
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Summary of reviews'Edelweiss,' situated in the scenic foothills of Almaty, offers an excellent retreat for nature lovers and adventure seekers due to its proximity to major attractions like the Medeo ice rink and ski resort and the Shymbulak ski resort. The hotel's tranquil environment, coupled with breathtaking mountain views from many rooms, enhances the overall experience, making it a highly recommended destination for those visiting Almaty. The spacious rooms with high ceilings and large windows maximize the stunning views, adding to the charm of the location.
Guests commend the politeness, friendliness and helpfulness of the staff, including reception and waitstaff, which significantly contributes to the welcoming atmosphere of the hotel. Special mentions of individuals like Manager Ivan and staff members like Dilnaz, Doszhan and Azatbek add a personal touch to the exceptional service provided.
The breakfast experience receives mixed feedback. While many guests appreciate the tasty and generously portioned breakfast options and the delight of dining on the terrace, some criticize the additional cost, quality inconsistency and organizational issues. Dinner follows a similar trend; some guests enjoy the meals and the ambiance of dining on the terrace, but others find the pricing steep and service inconsistent. The overall dining experience could benefit from better value and more consistent service.
Cleanliness at 'Edelweiss' is also mixed. Some rooms are reported to be clean and well-maintained, offering a calm and refreshing air. However, other rooms have issues like unpleasant smells, mold and stains. The inconsistent cleaning practices, particularly in bathrooms, can detract from the overall stay.
The rooms themselves are spacious and well-lit with modern amenities like air conditioning and hydro massage showers enhancing comfort. Yet, some rooms suffer from drafts, lack proper heating and have outdated furniture needing repair. Despite this, the comfortable, clean beds and basic amenities like bath towels and disposable slippers remain positives.
Wi-Fi at the hotel could use improvement, as guests have experienced patchy connections and slow speeds. However, the staff's responsiveness in addressing these issues does provide some reassurance.
'Edelweiss' caters well to families, offering spacious rooms and attentive service, particularly for children, adding to its family-friendly appeal. Nonetheless, bed quality varies with some guests enjoying new, comfortable mattresses, while others face discomfort from old or unstable beds.
Overall, 'Edelweiss' provides an affordable option with beautiful surroundings and mostly commendable service, making it a good choice for budget-conscious travelers. However, potential guests should be aware of the inconsistencies in dining, cleanliness and room quality to manage their expectations appropriately.
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Guests commend the politeness, friendliness and helpfulness of the staff, including reception and waitstaff, which significantly contributes to the welcoming atmosphere of the hotel. Special mentions of individuals like Manager Ivan and staff members like Dilnaz, Doszhan and Azatbek add a personal touch to the exceptional service provided.
The breakfast experience receives mixed feedback. While many guests appreciate the tasty and generously portioned breakfast options and the delight of dining on the terrace, some criticize the additional cost, quality inconsistency and organizational issues. Dinner follows a similar trend; some guests enjoy the meals and the ambiance of dining on the terrace, but others find the pricing steep and service inconsistent. The overall dining experience could benefit from better value and more consistent service.
Cleanliness at 'Edelweiss' is also mixed. Some rooms are reported to be clean and well-maintained, offering a calm and refreshing air. However, other rooms have issues like unpleasant smells, mold and stains. The inconsistent cleaning practices, particularly in bathrooms, can detract from the overall stay.
The rooms themselves are spacious and well-lit with modern amenities like air conditioning and hydro massage showers enhancing comfort. Yet, some rooms suffer from drafts, lack proper heating and have outdated furniture needing repair. Despite this, the comfortable, clean beds and basic amenities like bath towels and disposable slippers remain positives.
Wi-Fi at the hotel could use improvement, as guests have experienced patchy connections and slow speeds. However, the staff's responsiveness in addressing these issues does provide some reassurance.
'Edelweiss' caters well to families, offering spacious rooms and attentive service, particularly for children, adding to its family-friendly appeal. Nonetheless, bed quality varies with some guests enjoying new, comfortable mattresses, while others face discomfort from old or unstable beds.
Overall, 'Edelweiss' provides an affordable option with beautiful surroundings and mostly commendable service, making it a good choice for budget-conscious travelers. However, potential guests should be aware of the inconsistencies in dining, cleanliness and room quality to manage their expectations appropriately.
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Guest Reviews
Nestled in the scenic foothills of Almaty, the 'Эдельвейс' hotel boasts an unbeatable location, making it the perfect retreat for nature lovers and adventure seekers. Surrounded by majestic mountains and pristine air, the hotel offers breathtaking views of the landscape from nearly every window. Positioned just 2-3 kilometers from the renowned Medeo ice rink and ski resort and a short bus ride from the Shymbulak ski resort, it serves as an ideal spot for those planning to engage in skiing, trekking, or just enjoying the serene mountain environment.
Guests frequently highlight the hotel's proximity to public transport, which makes it incredibly easy to reach both the mountains and the city center without the need for a car. The convenience of nearby bus stops ensures that travelers can effortlessly explore the region. A 15-minute walk will take you to Medeo, while a 5-7 minute bus ride will get you to the ski lifts, making it convenient for both short stays and extended holidays.
The tranquility of the hotel's location is another frequently mentioned positive aspect. Situated away from the hustle and bustle of city life, it offers a peaceful retreat where visitors can relax and rejuvenate amidst natural beauty. The clean, fresh mountain air and the sound of birds singing provide a refreshing contrast to the urban environment.
In addition to its prime location, the hotel offers spacious rooms with high ceilings and large windows that maximize the breathtaking mountain views. The combination of a picturesque setting, easy access to outdoor activities and quiet surroundings makes 'Эдельвейс' a highly recommended destination for anyone visiting Almaty.
Overall, 'Эдельвейс' stands out as an excellent choice for its location, stunning views and peaceful atmosphere, all at a reasonable price, offering superb value for money for those looking to explore the natural beauty of Almaty.
The breakfast experience at 'Эдельвейс' has received mixed reviews from guests with several positive aspects highlighted. Many guests appreciated the tasty and generously portioned breakfast options, describing them as delicious and a great way to start the day. Some specifically praised the kitchen staff, including a few named individuals like Dilnaz, Doszhan, Azatbek and chef Alibek, for their efforts in preparing enjoyable meals. The setting of having breakfast on the terrace was also noted as a delightful experience.
However, there were also notable criticisms. A common issue mentioned was that breakfast is not included in the room price and must be purchased separately, which some guests found to be expensive. There were complaints about the quality of certain breakfast items with mentions of rubbery meat, moldy bread and generally tasteless food. Some guests felt that the breakfast was simple and modest, while others described it as insufficient or poor. Additionally, there were remarks about organizational issues in the restaurant, suggesting room for improvement.
Overall, while there are positive comments about the breakfast being tasty and well-prepared, there are also significant concerns about the cost, inclusion policy and quality consistency that the hotel might need to address.
Эдельвейс offers a mixed dining experience according to guest reviews. On the positive side, some guests appreciated tasty meals and praised the kitchen, mentioning delicious lamb ribs and enjoyable dinners. Thanks were extended to the staff, including the chef Alibek, for providing delicious breakfasts, lunches and dinners. Dining on the terrace provides a beautiful view, adding to the ambiance.
However, there were notable drawbacks. Many guests found the food and drink prices to be overpriced, especially considering the lack of nearby supermarkets. Complaints about long waits for orders, the restaurant not functioning during lunch hours and a lack of a cook at times were common. Some ultimately chose to dine in the nearby city where meals are more affordable.
Though a few guests mentioned a good dinner experience, the overall sentiment leans towards dissatisfaction with the restaurant's pricing and service inconsistencies. The Soviet-style and occasional discomfort and dirt in the dining area were also highlighted. For better value, guests might consider heading to nearby establishments for a more satisfying dining experience.
'Edelweiss' hotel in Almaty offers a mix of spacious rooms characterized by high ceilings and large windows that allow plenty of natural light. Guests appreciate the warm and cozy atmosphere with some rooms featuring beautiful chandeliers and clean, well-maintained furniture despite its age. The presence of modern amenities such as air conditioning, hydro massage showers and bidets adds to the comfort of staying here. Many rooms also provide stunning views and a tranquil environment, contributing to a pleasant guest experience.
However, there are notable areas that require improvement. Some rooms are reported to be cold with drafts from the windows and a lack of heaters. The outdated state of furniture and the need for repairs and cosmetic updates are mentioned frequently. Issues such as unpleasant smells, dirt and the presence of mold in some rooms detract from the overall experience. Additional amenities like toilet paper and proper soundproofing are also lacking in certain rooms.
Despite the dated decor and maintenance issues, the large room sizes, clean beds and presence of basic facilities like bath towels and disposable slippers are positives. The helpful and friendly staff at the reception add a nice touch to the hotel's hospitality. For those on a budget, 'Edelweiss' offers an affordable option with considerable room for improvement.
'Эдельвейс' offers guests a mixed experience when it comes to their beds. On the positive side, guests frequently mention the cleanliness of the bedding and bath towels, which adds to the overall comfort. Many found the beds large, comfortable and appreciated the brand new mattresses and Hilton-style beddings provided in some rooms. Some also enjoyed super comfortable beds and the softest blankets, contributing to a good night's sleep with clean air in the well-soundproofed rooms.
However, there are several noteworthy drawbacks. Numerous reviews indicate that guests encountered issues such as thin, old and uncomfortable mattresses. Some beds in the suites and double rooms were merely two single beds pushed together, which often led to discomfort as the mattresses would slide apart. A few mentioned collapsed or unstable beds and there's a recurring complaint about hard or foam rubber mattresses. The condition of the beds varied with certain rooms needing repair and updates.
Overall, while some guests have a comfortable stay, it seems that the bed quality at 'Эдельвейс' is inconsistent and there's room for improvement.
'Эдельвейс' hotel offers a mixed experience regarding cleanliness. Positive feedback highlights clean rooms, clean beds and clean towels with many guests appreciating the clean air and overall calm atmosphere. Several reviews affirm the well-maintained state of some rooms and the reasonable pricing.
However, there are notable concerns. Some rooms were reported to be very dirty with old furniture and unpleasant smells of sewage and gas. Specific cleanliness issues include stains on walls, bedding and carpets, as well as mold and dampness. The hotel appears to struggle with consistency in cleaning practices, as some guests encountered dirty bathrooms with remains of food and used personal items left behind.
The inconsistent cleanliness, especially in bathrooms and occasional neglect of rooms between guest stays, is a significant downside. While many enjoyed their stay in well-kept rooms, others faced issues that could detract from an otherwise pleasant experience.
Nestled in the plains of this amazing country, 'Эдельвейс' has earned a commendable reputation for its staff. Visitors consistently highlight the politeness, friendliness and helpfulness of the team. The reception staff, often described as responsive and attentive, play a crucial role in creating a welcoming atmosphere. Many guests appreciated a very helpful and nice young man at the reception, alongside courteous ladies at the front desk. Special mentions include individuals such as Manager Ivan and several named staff like Dilnaz, Doszhan and Azatbek, contributing positively to guest experiences.
Besides the reception, the waitstaff also receive accolades with particular praise directed towards a diligent waiter who assisted guests in finding suitable rooms. Staff members are described as ready to address any inquiries quickly and politely, exhibiting a professionalism that doesn’t go unnoticed.
Despite some isolated complaints about unresponsiveness and occasional rudeness, the overall feedback paints a picture of a dedicated team. The hotel management and workers appear committed to providing good service, making the stay comfortable and pleasant for most guests. The competent and polite demeanor of the staff leaves a lasting impression, often enhancing the overall experience at 'Эдельвейс'.
Despite a few drawbacks, 'Эдельвейс' provides a generally pleasant stay for its guests. While some reviews pointed out weaknesses in the Wi-Fi network, noting that it can be patchy, slow and prone to disconnections, others mentioned that the staff is responsive and quick to address issues, such as providing an extension cord upon request. Additionally, the internet does work, albeit with room for improvement. Overall, though there are critical points regarding Wi-Fi and restaurant pricing, the staff's willingness to fulfill guest requests and the functioning of basic amenities ensure that visitors can still have a comfortable experience.
Эдельвейс is a great option for a family vacation, offering a very low cost for stays with children. It is a family-friendly hotel with a variety of activities to keep kids entertained. The large rooms provide ample space for families and the hotel is beautifully maintained. The restaurant staff is attentive to the needs of kids, even going the extra mile to suggest meals that children might like. The polite and kind staff enhance the overall family-friendly experience. Although one review mentioned that not every family felt entirely comfortable, the general consensus highlights Эдельвейс as a welcoming and enjoyable place for families.
'Эдельвейс' presents a mixed experience according to guest reviews. While some feel it barely qualifies as a hostel and criticize its three-star rating, others find it offers optimal value for the price. Though the facilities, including basic meeting rooms, are mostly clean, they could benefit from a refresh. The geolocation and overall amenities fall short of typical three-star expectations, suggesting room for improvement. Despite these shortcomings, it provides sufficient amenities and generally offers decent three-star services. Overall, 'Эдельвейс' remains an adequate choice for budget-conscious travelers, but potential guests should temper their expectations with its limitations in mind.
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Location
Guests frequently highlight the hotel's proximity to public transport, which makes it incredibly easy to reach both the mountains and the city center without the need for a car. The convenience of nearby bus stops ensures that travelers can effortlessly explore the region. A 15-minute walk will take you to Medeo, while a 5-7 minute bus ride will get you to the ski lifts, making it convenient for both short stays and extended holidays.
The tranquility of the hotel's location is another frequently mentioned positive aspect. Situated away from the hustle and bustle of city life, it offers a peaceful retreat where visitors can relax and rejuvenate amidst natural beauty. The clean, fresh mountain air and the sound of birds singing provide a refreshing contrast to the urban environment.
In addition to its prime location, the hotel offers spacious rooms with high ceilings and large windows that maximize the breathtaking mountain views. The combination of a picturesque setting, easy access to outdoor activities and quiet surroundings makes 'Эдельвейс' a highly recommended destination for anyone visiting Almaty.
Overall, 'Эдельвейс' stands out as an excellent choice for its location, stunning views and peaceful atmosphere, all at a reasonable price, offering superb value for money for those looking to explore the natural beauty of Almaty.
Breakfast
However, there were also notable criticisms. A common issue mentioned was that breakfast is not included in the room price and must be purchased separately, which some guests found to be expensive. There were complaints about the quality of certain breakfast items with mentions of rubbery meat, moldy bread and generally tasteless food. Some guests felt that the breakfast was simple and modest, while others described it as insufficient or poor. Additionally, there were remarks about organizational issues in the restaurant, suggesting room for improvement.
Overall, while there are positive comments about the breakfast being tasty and well-prepared, there are also significant concerns about the cost, inclusion policy and quality consistency that the hotel might need to address.
Dinner
However, there were notable drawbacks. Many guests found the food and drink prices to be overpriced, especially considering the lack of nearby supermarkets. Complaints about long waits for orders, the restaurant not functioning during lunch hours and a lack of a cook at times were common. Some ultimately chose to dine in the nearby city where meals are more affordable.
Though a few guests mentioned a good dinner experience, the overall sentiment leans towards dissatisfaction with the restaurant's pricing and service inconsistencies. The Soviet-style and occasional discomfort and dirt in the dining area were also highlighted. For better value, guests might consider heading to nearby establishments for a more satisfying dining experience.
Rooms
However, there are notable areas that require improvement. Some rooms are reported to be cold with drafts from the windows and a lack of heaters. The outdated state of furniture and the need for repairs and cosmetic updates are mentioned frequently. Issues such as unpleasant smells, dirt and the presence of mold in some rooms detract from the overall experience. Additional amenities like toilet paper and proper soundproofing are also lacking in certain rooms.
Despite the dated decor and maintenance issues, the large room sizes, clean beds and presence of basic facilities like bath towels and disposable slippers are positives. The helpful and friendly staff at the reception add a nice touch to the hotel's hospitality. For those on a budget, 'Edelweiss' offers an affordable option with considerable room for improvement.
Beds
However, there are several noteworthy drawbacks. Numerous reviews indicate that guests encountered issues such as thin, old and uncomfortable mattresses. Some beds in the suites and double rooms were merely two single beds pushed together, which often led to discomfort as the mattresses would slide apart. A few mentioned collapsed or unstable beds and there's a recurring complaint about hard or foam rubber mattresses. The condition of the beds varied with certain rooms needing repair and updates.
Overall, while some guests have a comfortable stay, it seems that the bed quality at 'Эдельвейс' is inconsistent and there's room for improvement.
Cleanliness
However, there are notable concerns. Some rooms were reported to be very dirty with old furniture and unpleasant smells of sewage and gas. Specific cleanliness issues include stains on walls, bedding and carpets, as well as mold and dampness. The hotel appears to struggle with consistency in cleaning practices, as some guests encountered dirty bathrooms with remains of food and used personal items left behind.
The inconsistent cleanliness, especially in bathrooms and occasional neglect of rooms between guest stays, is a significant downside. While many enjoyed their stay in well-kept rooms, others faced issues that could detract from an otherwise pleasant experience.
Staff
Besides the reception, the waitstaff also receive accolades with particular praise directed towards a diligent waiter who assisted guests in finding suitable rooms. Staff members are described as ready to address any inquiries quickly and politely, exhibiting a professionalism that doesn’t go unnoticed.
Despite some isolated complaints about unresponsiveness and occasional rudeness, the overall feedback paints a picture of a dedicated team. The hotel management and workers appear committed to providing good service, making the stay comfortable and pleasant for most guests. The competent and polite demeanor of the staff leaves a lasting impression, often enhancing the overall experience at 'Эдельвейс'.
Wi-Fi
Family
3 Star
Yes, Эдельвейс has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Эдельвейс.
No, Эдельвейс doesn't allow dogs.
Yes, parking facilities are available at Эдельвейс.
No, Эдельвейс doesn't have a gym.
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