Akzhol Hotel Almaty
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Summary of reviewsAkzhol Hotel Almaty offers a mix of budget-friendly amenities with room for improvements. Positively, the hotel boasts spacious rooms at affordable rates, making it an attractive option for budget-conscious travelers. Guests particularly praise the friendly and polite demeanor of the staff, noting their helpful and courteous attitudes. The hotel's breakfast stands out for its delicious and generous portions, though service efficiency could be enhanced. Dinner options, including an excellent in-house café and convenient in-room dining, receive high marks for quality and taste with additional dining options nearby.
Despite these positives, the hotel faces significant challenges. Located in an industrial area far from the city center, the distance from main attractions coupled with noise from the nearby railway and a cemetery may be off-putting for some. Cleanliness issues are prevalent with numerous reviews highlighting dusty surfaces, sticky floors and stained blankets. The condition of the rooms and furniture also leaves much to be desired with many items needing repairs or replacement.
While some beds are appreciated for basic comfort, complaints about hard mattresses, old sheets and dusty pillows suggest that improvements in bedding quality are needed. Overall with targeted enhancements in maintenance, cleanliness and service efficiency, Akzhol Hotel Almaty has the potential to offer a more comfortable and enjoyable stay for its guests.
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Despite these positives, the hotel faces significant challenges. Located in an industrial area far from the city center, the distance from main attractions coupled with noise from the nearby railway and a cemetery may be off-putting for some. Cleanliness issues are prevalent with numerous reviews highlighting dusty surfaces, sticky floors and stained blankets. The condition of the rooms and furniture also leaves much to be desired with many items needing repairs or replacement.
While some beds are appreciated for basic comfort, complaints about hard mattresses, old sheets and dusty pillows suggest that improvements in bedding quality are needed. Overall with targeted enhancements in maintenance, cleanliness and service efficiency, Akzhol Hotel Almaty has the potential to offer a more comfortable and enjoyable stay for its guests.
Hotel with Indoor Pool
Akzhol Hotel Almaty features a state-of-the-art indoor pool designed with large windows that allow plenty of natural light. The pool area also includes comfortable loungers and a sauna.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Cheap Hotel
4-Star Hotel
Guest Reviews
Nestled in an industrial area of Almaty, Akzhol Hotel's location has received mixed reactions from its guests. While it boasts proximity to public transport stops and local shops, the hotel is situated far from the city center and main attractions, making it less convenient for tourists seeking a central base. The surrounding area is characterized by its position next to the railway and a cemetery, resulting in noticeable noise, especially if windows are left open at night. Guests have highlighted the disturbance caused by passing trains, which can be disruptive to sleep. Despite its less picturesque and somewhat remote setting, Akzhol Hotel may still offer value for budget-conscious travelers who don’t mind commuting for access to the city’s highlights.
At Akzhol Hotel Almaty, breakfast appears to be a mixed bag according to guest reviews. On the positive side, many guests described the breakfast as delicious, tasty and even excellent. Others appreciated the generous portions that kept them satisfied for most of the day. The variety included tasty porridge, overcooked scrambled eggs and toast.
However, there are recurring issues with the timing and service of the breakfast. Breakfast is slated to start at 9:00 am, but several guests noted significant delays, often having to wait up to an hour or more after ordering. Some would prefer an earlier start time, ideally around 7:00 am. A few reviews mentioned that the late serving time forced them to miss breakfast altogether, despite it being included in the room price. Additionally, there were comments about the cleanliness of the dining area, indicating room for improvement.
All in all, while the breakfast itself garners praise for its taste and portion size, the hotel could benefit from addressing timing and service efficiency issues.
Akzhol Hotel Almaty receives glowing feedback for its dining options with numerous guests praising both the quality and taste of the food available. The hotel features a café where visitors can enjoy an excellent meal and there is also the convenience of in-room dining with a menu provided in the room. Many reviews highlight the delicious cuisine with the chef being particularly noted for preparing meals exceptionally well when ordered separately. Guests have expressed delight over the kitchen staff's efficiency, describing them as goddesses for their ability to prepare both complimentary breakfasts and customized dinners to perfection. In addition to the hotel's own dining options, a great Uyghur hotpot restaurant nearby offers another excellent choice for a flavorful dining experience.
Akzhol Hotel Almaty offers spacious rooms at an affordable price, which seems to be a considerable advantage for budget-conscious travelers. Several reviews mentioned that the rooms are notably large with enough space to move around comfortably. Despite the appealing room size, the overall condition and cleanliness of the rooms appear to be major issues. Guests frequently highlighted that the rooms and furniture are old with many items needing repair or replacement. Issues like sticky floors, stains on blankets, dusty surfaces, cracked window glass and rusty kettles were commonly noted.
The color palette and interior design might have potential, but the absence of proper renovation and maintenance detracts significantly from the overall experience. Some rooms were reported to be dark, lacking windows and had an unpleasant smell—ranging from cigarette smoke to an odd sauna-like odor. Reports of smoky and dirty rooms were frequent, leading to a general sense of discomfort among guests.
Despite these negatives, some guests did find the place organized upon returning and appreciated amenities like a nice shower and reliable Wi-Fi. If the hotel could address the maintenance and cleanliness issues, it might offer a decent stay for those on a tight budget. For now, though, it appears that the condition of the rooms leaves much to be desired, despite the attractive price point.
While some guests appreciated the comfort and organization of the beds at Akzhol Hotel Almaty, feedback highlighted several areas for improvement. Issues noted include hard mattresses and creaky beds, sometimes causing discomfort. Bedding conditions were less than ideal with reports of old, torn and not very fresh sheets, as well as dusty pillows. The cleanliness under the beds was also a concern for some visitors due to findings of unwanted items. Despite these challenges, the hotel makes an effort to maintain a basic level of bed organization and comfort.
When it comes to cleanliness, Akzhol Hotel Almaty seems to have a significant number of concerns according to guest reviews. While some guests have noted that their rooms were clean and neatly maintained, a considerable number of reviews highlight issues such as dirty rooms, dusty surfaces and even leftover biscuits on the tables. Stains on blankets, leaking mirrors and a persistent smoky odor in some rooms were among the more specific complaints. Common areas like corridors and staircases also attracted criticism for their cleanliness. Overall, the general sentiment suggests that the hotel has room for improvement in maintaining cleanliness and ensuring a more pleasant stay for its guests.
Akzhol Hotel Almaty's staff has garnered mixed reviews from guests, reflecting a blend of positive and negative experiences. On the bright side, many guests appreciated the friendly and polite demeanor of the staff, particularly highlighting the helpful and courteous attitude at the front desk. Descriptions of the personnel as very good, friendly and polite were common, suggesting that a significant number of visitors felt well-attended to during their stay.
However, not all feedback was favorable. Some guests encountered rude and unenthusiastic behavior from the front desk staff with criticism pointing to untrained personnel and instances of unhelpfulness. A few reviews expressed dissatisfaction with the hotel’s reception setup, noting a lack of professionalism.
Despite these variations, the overall sentiment indicates that, while many guests had positive interactions with the staff, there is room for improvement in consistency and training to ensure all visitors have a pleasant experience.
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Location
Breakfast
However, there are recurring issues with the timing and service of the breakfast. Breakfast is slated to start at 9:00 am, but several guests noted significant delays, often having to wait up to an hour or more after ordering. Some would prefer an earlier start time, ideally around 7:00 am. A few reviews mentioned that the late serving time forced them to miss breakfast altogether, despite it being included in the room price. Additionally, there were comments about the cleanliness of the dining area, indicating room for improvement.
All in all, while the breakfast itself garners praise for its taste and portion size, the hotel could benefit from addressing timing and service efficiency issues.
Dinner
Rooms
The color palette and interior design might have potential, but the absence of proper renovation and maintenance detracts significantly from the overall experience. Some rooms were reported to be dark, lacking windows and had an unpleasant smell—ranging from cigarette smoke to an odd sauna-like odor. Reports of smoky and dirty rooms were frequent, leading to a general sense of discomfort among guests.
Despite these negatives, some guests did find the place organized upon returning and appreciated amenities like a nice shower and reliable Wi-Fi. If the hotel could address the maintenance and cleanliness issues, it might offer a decent stay for those on a tight budget. For now, though, it appears that the condition of the rooms leaves much to be desired, despite the attractive price point.
Beds
Cleanliness
Staff
However, not all feedback was favorable. Some guests encountered rude and unenthusiastic behavior from the front desk staff with criticism pointing to untrained personnel and instances of unhelpfulness. A few reviews expressed dissatisfaction with the hotel’s reception setup, noting a lack of professionalism.
Despite these variations, the overall sentiment indicates that, while many guests had positive interactions with the staff, there is room for improvement in consistency and training to ensure all visitors have a pleasant experience.
Yes, Akzhol Hotel Almaty has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Akzhol Hotel Almaty.
No, Akzhol Hotel Almaty doesn't allow dogs.
Yes, parking facilities are available at Akzhol Hotel Almaty.
No, Akzhol Hotel Almaty doesn't have a gym.
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