Ambassador
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Summary of reviewsThe Ambassador Hotel in Almaty receives generally positive reviews, particularly in regard to its prime location. Nestled in the heart of the city within the "Golden Square" area, it offers guests unparalleled convenience with key attractions, restaurants, cafes and shops all within walking distance. The hotel's proximity to metro and bus stations makes it an excellent base for exploring the city.
When it comes to dining, the breakfast experience has mixed feedback. Some guests applauded the variety and taste, while others found it lacking in options and consistency. Despite the absence of an in-house restaurant, the vibrant local dining scene ensures that guests have access to numerous quality restaurants and cafes within walking distance.
The rooms receive praise for their spaciousness and cleanliness with consistent daily housekeeping maintaining them in a tidy and cozy state. However, there are noted issues with outdated furnishings and occasional maintenance problems, such as poor heating and outdated fixtures.
Cleanliness across the hotel is generally well-maintained, though areas like carpets and hallways could benefit from deeper cleaning. Guests appreciate the clean bed linens and bathrooms, which are serviced regularly.
The hotel staff frequently receive high marks for their friendliness, professionalism and responsiveness. Guests often mention the helpfulness of the staff and their willingness to assist, contributing significantly to a positive guest experience.
The free Wi-Fi service at the hotel meets a mixed reception. While many guests find it fast and sufficient, some report inconsistent connectivity and weak signals in certain areas, impacting the overall experience.
Families find the spacious rooms and attentive service accommodating, though noise disturbances and lack of specific family-friendly amenities are areas for improvement.
Beds at the Ambassador Hotel are mostly praised for their comfort with many guests noting the comfortable mattresses and pillows. However, there are isolated reports of less comfortable, older beds.
As for its three-star rating, the hotel generally meets expectations for its category. It is seen as a suitable choice for budget-conscious travelers looking for basic, comfortable accommodations, though some amenities might require updates to meet higher standards.
For business travelers, the Ambassador provides adequate amenities, such as a business center and flexible check-in times, making it a viable option for those traveling on work.
In summary, Ambassador Hotel offers a central and convenient base for visiting Almaty with commendable service and spacious accommodations. Although there are areas that need improvement, particularly in terms of food variety and room updates, the hotel's many strengths make it a competitive choice for both leisure and business travelers.
Categories
When it comes to dining, the breakfast experience has mixed feedback. Some guests applauded the variety and taste, while others found it lacking in options and consistency. Despite the absence of an in-house restaurant, the vibrant local dining scene ensures that guests have access to numerous quality restaurants and cafes within walking distance.
The rooms receive praise for their spaciousness and cleanliness with consistent daily housekeeping maintaining them in a tidy and cozy state. However, there are noted issues with outdated furnishings and occasional maintenance problems, such as poor heating and outdated fixtures.
Cleanliness across the hotel is generally well-maintained, though areas like carpets and hallways could benefit from deeper cleaning. Guests appreciate the clean bed linens and bathrooms, which are serviced regularly.
The hotel staff frequently receive high marks for their friendliness, professionalism and responsiveness. Guests often mention the helpfulness of the staff and their willingness to assist, contributing significantly to a positive guest experience.
The free Wi-Fi service at the hotel meets a mixed reception. While many guests find it fast and sufficient, some report inconsistent connectivity and weak signals in certain areas, impacting the overall experience.
Families find the spacious rooms and attentive service accommodating, though noise disturbances and lack of specific family-friendly amenities are areas for improvement.
Beds at the Ambassador Hotel are mostly praised for their comfort with many guests noting the comfortable mattresses and pillows. However, there are isolated reports of less comfortable, older beds.
As for its three-star rating, the hotel generally meets expectations for its category. It is seen as a suitable choice for budget-conscious travelers looking for basic, comfortable accommodations, though some amenities might require updates to meet higher standards.
For business travelers, the Ambassador provides adequate amenities, such as a business center and flexible check-in times, making it a viable option for those traveling on work.
In summary, Ambassador Hotel offers a central and convenient base for visiting Almaty with commendable service and spacious accommodations. Although there are areas that need improvement, particularly in terms of food variety and room updates, the hotel's many strengths make it a competitive choice for both leisure and business travelers.
Family Friendly Hotel
Located centrally, it provides easy access to cultural sites and family attractions. The hotel includes air-conditioned rooms and a 24-hour reception, which can be convenient for families.
Hotel for Honeymoon
Business Hotel
3-Star Hotel
Guest Reviews
The Ambassador Hotel in Almaty boasts an exceptional location that consistently earns praise from its guests. Nestled in the heart of the city, it offers unparalleled convenience with many key attractions, restaurants, cafes and shops just a short walk away. Positioned within the "Golden Square" area, it provides easy access to the metro and bus stations, which is ideal for visiting the opera, skiing areas and other must-see spots like Zhibek Zholy and Panfilov Street.
Guests frequently highlight the proximity to recreational areas, parks, gardens and fountains, making it easy to combine urban exploration with moments of relaxation. The neighborhood is noted for its safety and tranquility, adding to the overall appeal of the location. Moreover, the convenience of nearby supermarkets, pharmacies and public transportation stops cannot be overstated, ensuring that everything one might need is within easy reach.
Overall, reviewers agree that the hotel's central placement makes it a prime choice for anyone looking to immerse themselves in the vibrant life of Almaty's city center.
The breakfast experience at 'Ambassador' receives mixed reviews from guests, though many highlight positive aspects. While some guests describe the breakfast as rich, varied and delicious, others note that the selection can be limited and not consistently replenished. Several guests appreciate the range of breakfast options, lauding the availability of dishes like porridge, pastries, vegetables and a variety of drinks. Additionally, the breakfast is praised for being wholesome, tasty and sometimes offering unique items daily.
However, criticism is also frequent with reports of cold, basic or meager offerings. There are mentions of breakfast being below average in comparison to other hotels with a noticeable lack of vegetarian and vegan options. Some guests encountered issues with the freshness and quality of the food and a few even expressed discontent with the service during breakfast. Overall, while many found the morning meals acceptable and even enjoyable, others felt improvements were necessary to meet their expectations fully.
In summary, the breakfast at 'Ambassador' can be delightful and varied but may occasionally fall short in terms of variety, freshness and service for some guests.
Visitors to the 'Ambassador' hotel will find a convenient array of dining options in the vicinity despite the lack of an on-site restaurant or bar. There are numerous good restaurants and cafes within walking distance, including a very tasty and budget-friendly canteen with a great selection of dishes. For a more diverse culinary experience, guests can explore the nearby lounge bar known for its delicious dairy herring or try the highly recommended eateries on the hotel's street. Although the hotel doesn't provide breakfast to a high standard, nearby establishments and a local supermarket offer ample alternatives. While the absence of an in-house dining facility has been noted, the neighborhood’s vibrant food scene ensures guests won’t be left wanting for quality dining options.
The rooms at the Ambassador Hotel appear to be a mixed bag with several guests highlighting the spaciousness and cleanliness as major positives. Many reviews appreciated the large and comfortable rooms, noting their cleanliness and sufficient amenities like toiletries, slippers and complimentary water. Daily cleaning services were consistently mentioned, ensuring that bed linens remain clean and rooms tidy.
Guests also pointed out the solid and massive furniture in several rooms, although some felt the furniture was quite old and worn out. A spacious layout with features like balconies and separate living areas in suites added to the positive appeal for many. The comfort of the beds and pillows received favorable mentions as well.
On the downside, numerous reviews cited the outdated state of the rooms, emphasizing the need for renovations and updates. Issues like poor heating, dark lighting, broken fixtures and a general worn-out feel were frequently noted. Some rooms had unpleasant smells and others faced external noise from nearby streets or businesses. Several guests also complained about insects, poor soundproofing and inconsistencies between room descriptions online and what they experienced in reality.
While the Ambassador Hotel offers spacious and clean accommodations with comfortable furnishings and daily housekeeping, it clearly requires some updates and repairs to address the evident signs of wear and tear and to improve the overall guest experience.
The beds at the Ambassador Hotel garnered a mix of reviews, though predominantly positive. Many guests found the beds to be comfortable with several mentioning they were not just comfy, but large and well-suited for a good night’s sleep. Phrases such as "comfortable mattress," "comfortable bed and pillows," and "very comfy bed" were repeatedly highlighted, suggesting a generally favorable experience. Some even noted extra-large or king-size beds, further enhancing their stay.
However, there were a few less favorable comments. Some guests reported issues like uncomfortable mattresses, old or hard beds and even instances of broken or saggy beds. A few reviews mentioned the feel of bed springs and rough sheets, while others pointed out cleanliness issues such as stained or uninviting bedding.
The hotel also offers clean bed linens and neat bedding, which many appreciated. Despite certain complaints about old mattresses and beds that need improvement, the majority of guests seemed satisfied with the comfort and size of the beds. Overall, the Ambassador Hotel's beds were largely praised for their comfort, contributing positively to the guest experience.
The cleanliness of the 'Ambassador' hotel receives mixed reviews from its guests. Positively, many guests praise the hotel's efforts, noting consistent daily cleaning routines that maintain the rooms in a clean, tidy and cozy state. The bathrooms are commonly reported as clean with good plumbing conditions and easy-to-use facilities. The bed linens are generally found to be clean and guests appreciate that linens and towels are changed daily. The absence of strange smells in the rooms is also highlighted.
However, there are some recurring issues that mar the otherwise positive feedback. Carpets and floors, in particular, face criticism for being dirty and in need of deep cleaning or replacement. Some guests report mold in the bathrooms, dusty windows and dirty hallways. The overall age and upkeep of the hotel's facilities and furnishings are pointed out as significant areas needing attention with some rooms and items showing signs of wear and tear. Despite these drawbacks, a fair number of reviews still describe the hotel as clean and highlight its regular cleaning efforts.
The reviews about the staff at Ambassador hotel paint a picture of a team that is consistently polite, responsive and helpful. Guests frequently commend the friendliness and professionalism shown by the staff, highlighting their attentiveness and willingness to assist. The reception team, in particular, stands out for being kind, accommodating and even offering complimentary room upgrades. Although there were isolated instances of less favorable interactions, such as a few reports of unhelpfulness or rudeness, the overwhelming sentiment is one of gratitude for the courteous and efficient service. The staff's effort to create a welcoming atmosphere and their prompt response to issues are repeatedly mentioned, underscoring their dedication to guest satisfaction. Overall, the hotel is praised for maintaining a high level of service with many guests expressing their appreciation for a warm and supportive experience.
The Wi-Fi experience at the Ambassador hotel has received mixed reviews from its guests. Many have praised the free Wi-Fi availability, noting that the internet is generally good with some mentioning it as fast and sufficient for everyday needs. There have been several mentions of excellent connection and stable coverage, particularly highlighting the fast internet.
However, inconsistency seems to plague the service. Some guests have reported Wi-Fi issues, such as instability and weak signals with the internet occasionally being completely absent or only functional in certain parts of the room. A few specific areas, like the third floor, seem to suffer more from poor connectivity. While some visitors found the connection reliable and satisfactory, others pointed out the need for improvement to provide a more consistent and robust internet experience for all guests.
The Ambassador has received mixed reviews regarding its facilities and activities for children. Several guests found satisfaction during their stay, especially when traveling with kids and family members, highlighting that the rooms were spacious and accommodating. Families traveling by car appreciated the overall convenience and the pleasant breakfast experience, which was enjoyed by both adults and children alike.
Grandparents and guests traveling with disabled family members also reported good service. This indicates a degree of attentiveness and care provided by the hotel staff towards families with special needs. However, there were mentions of noise issues, particularly involving unattended children running in the halls, which some guests found disruptive.
While there were positive remarks about the additional rooms provided for children and the satisfactory experience, some reviews suggest that the environment may not always be comfortable for families due to noise and lack of specific family-friendly amenities.
In summary, the Ambassador shows promise for family stays with its spacious rooms and attentive service, but potential guests should be mindful of possible noise disturbances.
Ambassador provides a solid experience for travelers seeking a three-star hotel. Guests noted that the rooms are comfortable, clean and tidy, making it suitable for short stays. The hotel delivers on expectations for its price point, offering everything necessary for a three-star rating. The breakfast is consistently mentioned as adequate for this category, though there are suggestions for improvement by European standards. The overall quality is in line with what one would expect from a three-star establishment.
Several guests highlight the good price-performance ratio and find the hotel acceptable, even if it does not meet European standards. There are comments about the hotel feeling a bit run down and some facilities not working perfectly, but the friendly staff and adequate amenities make up for these shortcomings. While opinions vary with some stating the hotel does not deserve its three-star rating and others finding it deserving, the general consensus remains that Ambassador is a suitable choice for budget-conscious travelers looking for basic yet comfortable accommodations.
Ambassador offers suitable amenities for business travelers, particularly noting its business center where guests can store their suitcases conveniently. The hotel accommodates flexible check-in times, which can be particularly beneficial for those with busy schedules. The service quality appears to be favorable with some guests highlighting their positive experiences during business trips. Although not widely frequented for business purposes, those who have stayed for work purposes found it to be a pleasant and accommodating option.
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Location
Guests frequently highlight the proximity to recreational areas, parks, gardens and fountains, making it easy to combine urban exploration with moments of relaxation. The neighborhood is noted for its safety and tranquility, adding to the overall appeal of the location. Moreover, the convenience of nearby supermarkets, pharmacies and public transportation stops cannot be overstated, ensuring that everything one might need is within easy reach.
Overall, reviewers agree that the hotel's central placement makes it a prime choice for anyone looking to immerse themselves in the vibrant life of Almaty's city center.
Breakfast
However, criticism is also frequent with reports of cold, basic or meager offerings. There are mentions of breakfast being below average in comparison to other hotels with a noticeable lack of vegetarian and vegan options. Some guests encountered issues with the freshness and quality of the food and a few even expressed discontent with the service during breakfast. Overall, while many found the morning meals acceptable and even enjoyable, others felt improvements were necessary to meet their expectations fully.
In summary, the breakfast at 'Ambassador' can be delightful and varied but may occasionally fall short in terms of variety, freshness and service for some guests.
Dinner
Rooms
Guests also pointed out the solid and massive furniture in several rooms, although some felt the furniture was quite old and worn out. A spacious layout with features like balconies and separate living areas in suites added to the positive appeal for many. The comfort of the beds and pillows received favorable mentions as well.
On the downside, numerous reviews cited the outdated state of the rooms, emphasizing the need for renovations and updates. Issues like poor heating, dark lighting, broken fixtures and a general worn-out feel were frequently noted. Some rooms had unpleasant smells and others faced external noise from nearby streets or businesses. Several guests also complained about insects, poor soundproofing and inconsistencies between room descriptions online and what they experienced in reality.
While the Ambassador Hotel offers spacious and clean accommodations with comfortable furnishings and daily housekeeping, it clearly requires some updates and repairs to address the evident signs of wear and tear and to improve the overall guest experience.
Beds
However, there were a few less favorable comments. Some guests reported issues like uncomfortable mattresses, old or hard beds and even instances of broken or saggy beds. A few reviews mentioned the feel of bed springs and rough sheets, while others pointed out cleanliness issues such as stained or uninviting bedding.
The hotel also offers clean bed linens and neat bedding, which many appreciated. Despite certain complaints about old mattresses and beds that need improvement, the majority of guests seemed satisfied with the comfort and size of the beds. Overall, the Ambassador Hotel's beds were largely praised for their comfort, contributing positively to the guest experience.
Cleanliness
However, there are some recurring issues that mar the otherwise positive feedback. Carpets and floors, in particular, face criticism for being dirty and in need of deep cleaning or replacement. Some guests report mold in the bathrooms, dusty windows and dirty hallways. The overall age and upkeep of the hotel's facilities and furnishings are pointed out as significant areas needing attention with some rooms and items showing signs of wear and tear. Despite these drawbacks, a fair number of reviews still describe the hotel as clean and highlight its regular cleaning efforts.
Staff
Wi-Fi
However, inconsistency seems to plague the service. Some guests have reported Wi-Fi issues, such as instability and weak signals with the internet occasionally being completely absent or only functional in certain parts of the room. A few specific areas, like the third floor, seem to suffer more from poor connectivity. While some visitors found the connection reliable and satisfactory, others pointed out the need for improvement to provide a more consistent and robust internet experience for all guests.
Family
Grandparents and guests traveling with disabled family members also reported good service. This indicates a degree of attentiveness and care provided by the hotel staff towards families with special needs. However, there were mentions of noise issues, particularly involving unattended children running in the halls, which some guests found disruptive.
While there were positive remarks about the additional rooms provided for children and the satisfactory experience, some reviews suggest that the environment may not always be comfortable for families due to noise and lack of specific family-friendly amenities.
In summary, the Ambassador shows promise for family stays with its spacious rooms and attentive service, but potential guests should be mindful of possible noise disturbances.
3 Star
Several guests highlight the good price-performance ratio and find the hotel acceptable, even if it does not meet European standards. There are comments about the hotel feeling a bit run down and some facilities not working perfectly, but the friendly staff and adequate amenities make up for these shortcomings. While opinions vary with some stating the hotel does not deserve its three-star rating and others finding it deserving, the general consensus remains that Ambassador is a suitable choice for budget-conscious travelers looking for basic yet comfortable accommodations.
Business
No, Ambassador doesn't have any pool.
No, a spa isn't available at Ambassador.
No, Ambassador doesn't allow dogs.
No, parking facilities aren't available at Ambassador.
No, Ambassador doesn't have a gym.
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