East Palace Hotel
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Summary of reviewsEast Palace Hotel offers a strategic and convenient location with exceptional proximity to Almaty Airport and major transportation routes. This makes it an ideal choice for travelers needing quick airport access or those traveling by car. While it isn't within walking distance to the city center, affordable taxi services like Yandex mitigate this issue, making key destinations easily accessible. Guests appreciate the serene environment within the hotel, away from the bustling intersection outside.
The breakfast experience receives mixed feedback. Positive highlights include a good selection of hearty and delicious buffet-style options. However, criticisms about limited variety, cold food and the lack of fresh coffee are common. Improvements in these areas could elevate the breakfast experience to match the hotel’s purported standards. Dinner experiences fare better with guests appreciating the quality, variety and affordability of the meals. The 24/7 room service is particularly praised for convenience and taste. Occasional complaints about portion sizes and availability don’t significantly detract from the overall positive dining experience.
Rooms at the hotel are generally well-received for their cleanliness, spaciousness and modern design. Guests enjoy the comfortable beds and amenities such as refrigerators and mini-bars. However, minor maintenance issues and limited shower amenities were noted. Despite these, the overall guest sentiment reflects a comfortable and pleasant stay. Consistently high cleanliness standards are a significant positive with daily cleaning ensuring spotless, odor-free rooms.
The staff are frequently described as friendly, polite and responsive, contributing significantly to the positive guest experiences. While there are occasional mentions of unprofessional behavior, the majority of guests appreciate the team’s helpfulness and attentiveness. Reliable and fast Wi-Fi is another noted advantage, beneficial for both leisure and business travelers.
Families find the hotel especially accommodating with amenities and services catering well to their needs. Special provisions like cribs and family-oriented customer services enhance their stay. Small criticisms about daytime noise don’t significantly impact the overall positive family-friendly reputation.
The beds are generally rated highly for comfort and cleanliness, though a few guests mention issues with blanket sizes and occasional discomfort. Overall, the majority view the beds as conducive to a restful night's sleep. While the hotel is marketed as a four-star establishment, there are frequent comments suggesting it aligns more closely with a three-star rating, primarily due to issues with dining services and some amenities. Despite these, the exceptional service, cleanliness and convenient location make East Palace Hotel a comfortable and viable choice for travelers.
Categories
The breakfast experience receives mixed feedback. Positive highlights include a good selection of hearty and delicious buffet-style options. However, criticisms about limited variety, cold food and the lack of fresh coffee are common. Improvements in these areas could elevate the breakfast experience to match the hotel’s purported standards. Dinner experiences fare better with guests appreciating the quality, variety and affordability of the meals. The 24/7 room service is particularly praised for convenience and taste. Occasional complaints about portion sizes and availability don’t significantly detract from the overall positive dining experience.
Rooms at the hotel are generally well-received for their cleanliness, spaciousness and modern design. Guests enjoy the comfortable beds and amenities such as refrigerators and mini-bars. However, minor maintenance issues and limited shower amenities were noted. Despite these, the overall guest sentiment reflects a comfortable and pleasant stay. Consistently high cleanliness standards are a significant positive with daily cleaning ensuring spotless, odor-free rooms.
The staff are frequently described as friendly, polite and responsive, contributing significantly to the positive guest experiences. While there are occasional mentions of unprofessional behavior, the majority of guests appreciate the team’s helpfulness and attentiveness. Reliable and fast Wi-Fi is another noted advantage, beneficial for both leisure and business travelers.
Families find the hotel especially accommodating with amenities and services catering well to their needs. Special provisions like cribs and family-oriented customer services enhance their stay. Small criticisms about daytime noise don’t significantly impact the overall positive family-friendly reputation.
The beds are generally rated highly for comfort and cleanliness, though a few guests mention issues with blanket sizes and occasional discomfort. Overall, the majority view the beds as conducive to a restful night's sleep. While the hotel is marketed as a four-star establishment, there are frequent comments suggesting it aligns more closely with a three-star rating, primarily due to issues with dining services and some amenities. Despite these, the exceptional service, cleanliness and convenient location make East Palace Hotel a comfortable and viable choice for travelers.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
4-Star Hotel
Guest Reviews
'East Palace Hotel' is favored for its strategic location that defies simplicity by offering both pros and cons to its visitors. Primarily, the hotel is celebrated for its proximity to Almaty Airport, making it an ideal choice for travelers needing quick airport access. Additionally, many guests appreciated the convenience for those traveling by car, as it is located near a major transportation interchange and offers easy access to the highway, which simplifies visits to popular city attractions such as Kok Tobe Mountain and Gorky Park.
Despite its advantageous placement for motorized travel, the hotel is not within walking distance of the city center, which presents a slight inconvenience for those preferring to explore on foot. However, the use of taxis, including the affordable and reliable Yandex taxi service, mitigates this issue with key destinations like the city center and Arbat Street being a short drive away.
Guests have also appreciated the serene environment despite being close to a busy intersection with several positive remarks about the quietude once inside the hotel, lovely nature views and nearby parks such as the central park. The hotel is described as clean, cozy and well-maintained, making it a comfortable oasis within a bustling area.
On the downside, the placement near the road junction means there are limited walking opportunities and some traffic noise. The location might feel a bit isolated for those without a car or those looking to immerse themselves within the heart of the city. Therefore, 'East Palace Hotel' appears to be a particularly excellent choice for motorists, short-stay travelers and those who don't mind a short taxi ride to central Almaty.
The breakfast experience at East Palace Hotel is a mixed bag, characterized by both positive aspects and areas needing significant improvement. On the positive side, guests often appreciated the warmth and cleanliness of the early breakfast with many describing the breakfast as good, hearty and delicious. The inclusion of diverse and tasty options in a buffet-style setting was appreciated by several reviewers, who felt that the breakfast catered to every taste and was a good value for money. Occasionally, guests found the breakfast to be excellent with remarkable variety and the convenience of it being included in the room rate.
Nevertheless, numerous reviews pointed out recurring issues that detracted from the overall experience. Many guests found the breakfast to be meager, monotonous and repetitive with limited choices and cold food on offer. There were frequent complaints about the lack of variety and subpar quality with some mentioning stale products and tasteless items. Guests arriving later in the morning often found that the buffet was not adequately stocked and that they had to go without certain items. The absence of fresh coffee with only instant coffee available, was a common grievance and some guests had to pay extra for cappuccino.
The breakfast service also faced criticism for not meeting the standards expected of a four-star hotel with comparisons to Soviet-era canteens indicating dissatisfaction. While the breakfast managed to keep some guests satisfied, overall, it seems that improvements in variety, quality and replenishment are necessary to elevate the breakfast experience to match the hotel’s rating.
The dinner experiences at the East Palace Hotel's restaurant have garnered generally positive feedback from guests, emphasizing the quality and variety of the cuisine. Patrons particularly appreciated the very good and delicious food served in the restaurant with some standout dishes such as solyanka soup, tom yum and amazing steaks. The restaurant is noted for its affordability with democratic prices that make dining accessible and enjoyable. Additionally, the 24/7 room service has been a convenience, offering tasty and freshly prepared options like pizza, which guests ordered multiple times.
The restaurant's atmosphere and staff service received commendable remarks for their kindness and attentiveness, contributing to a pleasant dining experience whether eating in or ordering to the room. Guests also enjoyed the restaurant's breakfast options, even after typical breakfast hours and highlighted items such as croissants with salmon.
However, there were a few points of dissatisfaction mentioned. Some guests found the portions to be small and others commented that certain items on their room service orders, like salads and fish, didn't meet their taste expectations. There were also occasional complaints about the food not being hot enough and the unavailability of specific menu items like desserts even though they were listed. Despite these minor setbacks, the overall sentiment towards the dinner offerings at East Palace Hotel's restaurant remains highly favorable with many guests recommending the food and highlighting the 24-hour kitchen as a great feature.
East Palace Hotel offers rooms that are generally praised for their cleanliness, spaciousness and modern design. Many guests appreciated the cozy and comfortable atmosphere, highlighting the well-kept interiors and large, soft beds. The rooms are equipped with essential amenities such as refrigerators, kettles and mini-bars, although some guests mentioned occasional issues with missing amenities or minor maintenance problems like plumbing issues and worn-out towels. Rooms on higher floors seem to be in better condition compared to those on lower floors. The daily cleaning service is consistently noted for maintaining a high standard of cleanliness. Despite a few instances of limited shower amenities and noise, the rooms are often described as quiet and conducive for a good night's sleep. The modern décor, efficient room service and thoughtful room layout contribute positively to the overall guest experience. With some minor improvements in amenities and maintenance, the rooms at East Palace Hotel offer a comfortable and pleasant stay for travelers.
The beds at East Palace Hotel receive mostly positive feedback from guests. Many visitors praise the large, comfortable beds with soft pillows, contributing to a clean, cozy and delightful sleeping experience. Several reviews highlight the cleanliness and freshness of the bed linens with bedsheets being cleaned daily. Words like comfortable, spacious, very comfortable and luxurious frequently appear in the reviews, reflecting the overall satisfaction with the bedding quality.
Guests appreciate the ample size and comfort of their beds, noting features like big, firm and soft mattresses that allow for a restful night's sleep. The bedding is described as fresh and clean with rooms often highlighted as comfortable and cozy.
However, there are a few mentions of issues such as small or undersized blankets and the occasional discomfort due to lumpy or terrible pillows. Some guests also pointed out that their double bed was formed by combining two single beds, which may not be ideal for everyone. There were sporadic comments regarding beds being uncomfortable or the mattress being stained and at times, the bedding felt damp or stuffy.
Despite these occasional setbacks, the majority of reviews suggest that East Palace Hotel's beds provide a satisfactory and pleasant experience with most guests finding them highly comfortable and conducive to a good night’s rest.
The East Palace Hotel consistently impresses guests with its exceptional cleanliness. Visitors frequently highlight the spotless and cozy rooms, noting that they are cleaned daily and are free from unpleasant odors. The modern, fresh look of the hotel adds to its appeal with many describing the facilities as both hygienic and comfortable.
The majority of the reviews praise the comfortable and tidy accommodations, specifically mentioning the spacious and clean bathrooms. Guests also appreciate the hotel's commitment to cleanliness and hygiene with everything from fresh, bright lights to clean bedsheets being mentioned. The rooms are not only clean but also well-maintained with some noting the smell of new furniture contributing to a pleasant environment.
Staff service receives commendation for maintaining cleanliness standards, ensuring that the rooms remain inviting and fresh throughout guests' stays. Even in common areas, the hotel ensures a clean and neat experience for visitors. While a few comments point out minor issues, the overall consensus mirrors the hotel's reputation for a neat, tidy and pleasant atmosphere, making it an excellent choice for those prioritizing cleanliness in their travels.
The reviews for the staff at East Palace Hotel predominantly highlight a positive experience. Guests frequently describe the staff as friendly, polite and responsive, often noting their helpfulness and accommodating nature. Receptionists and administrators receive particular praise for their professionalism and cooperative attitudes. Additionally, the staff's proficiency in English is appreciated by many guests.
In terms of service, many reviews point out the excellent and attentive service provided by the entire team with specific mentions of the friendly and efficient reception staff. The assistance provided by the staff, ranging from simple requests to more complex issues, is consistently highlighted as a strength of the hotel. Guests also appreciate the warm welcome and attention to detail by the staff, contributing to a pleasant overall stay.
However, there are a few criticisms. Some guests mention occasional unfriendliness and a lack of organization or professional demeanor in certain areas, such as the restaurant staff. Other negative feedback includes noise during the night and instances of rudeness or indifference from specific staff members. Despite these isolated issues, most reviews suggest a generally positive experience with the hotel staff, emphasizing their dedication and customer-oriented approach.
The Wi-Fi at East Palace Hotel garners a variety of opinions, but the consensus leans towards positive experiences. Guests frequently mention that the Wi-Fi works fine and is both fast and reliable. Many found the internet connection to be strong and accessible throughout the hotel with a particular emphasis on excellent network quality and speed. Free Wi-Fi with good speed is a consistent highlight, enhancing the overall stay experience. However, some guests did encounter issues, notably weak signals in rooms and occasional disconnections, which affected their experience. Despite these inconsistencies, the general sentiment reflects satisfaction with the hotel's internet services, making it a suitable choice for those needing reliable connectivity.
The East Palace Hotel stands out as an excellent destination for families looking for a comfortable and secure stay. The hotel has been praised highly for being the most family-friendly and even offers special amenities like cribs upon check-in, ensuring everything necessary for a family stay is readily available.
Families can enjoy friendly and attentive service, making their stay both pleasant and hassle-free. Guests particularly appreciated the family-oriented customer service, as well as the family-friendly facilities and amenities, which were described as excellent. The rooms are well-suited for families, providing a conducive environment for those traveling with children.
Dining options are convenient for families as well with the hotel allowing seating with friends in the restaurant and even offering an early breakfast for those with young children. Although there were some concerns about noise during the day due to children playing and banging on doors, this minor issue seems to be outweighed by the overall positive experience.
The hotel goes the extra mile to cater to family needs, such as assisting with delivering medicine for children. Despite some noise and the challenge of maintaining quiet, the East Palace Hotel is recommended for family stays, offering a peaceful and secure environment overall.
East Palace Hotel, while advertised as a 4-star establishment, receives mixed reviews regarding its facilities and services. The common sentiment among guests is that the hotel barely meets the criteria of a 3-star hotel with many pointing out that it feels more like a 2-star experience. Key issues raised include poor breakfast offerings, lack of brewed coffee and substandard restaurant service. Guests have noted the presence of cold pasta and cheap sausage for breakfast, which they found disappointing for a hotel of this supposed caliber.
Cleanliness and modernity are areas that some guests have positively acknowledged, though these points alone do not seem sufficient to align with the expectations of a 4-star rating. There are complaints about the quality of linens and towels with reports of holes and stains that detract from the supposed luxury.
Despite the shortcomings, service quality received mixed feedback with some guests appreciating the good quality service, though this does not appear consistent. As a result, if travelers seek a true 4-star experience, they might find the East Palace Hotel falling short of their expectations. Improvements in breakfast quality and better maintenance of amenities would be necessary for the hotel to meet its advertised rating. Overall, it appears that the hotel may offer a decent stay for a basic 3-star experience, but not a true 4-star one.
East Palace Hotel offers a luxurious experience with a perfect blend of modern elegance and comfort. The hotel's interior is both luxurious and opulent, featuring premium amenities and high-end service. Guests are treated to impeccable and excellent service throughout their stay with attention to detail that leaves a lasting impression. The accommodations are spacious and the rooms exude luxury with comfortable and well-appointed beds that ensure a restful night's sleep.
The hotel's fresh and modern design is tasteful and expensive-looking with excellent quality interior finishing materials and plumbing that clearly exceed expectations. The location is also excellent, providing breathtaking mountain views that contribute to an unforgettable escape.
Overall, East Palace Hotel delivers on its promise of luxury with clean, luxurious facilities and opulent conditions, making it a very good and pleasant place to stay.
East Palace Hotel offers a cozy and romantic atmosphere, making it perfect for couples seeking a serene escape. Guests appreciate its romantic decor and ambiance, which contribute to a lovely and quiet stay. Ideal for a romantic getaway, the hotel provides opportunities to relax and unwind, such as enjoying a quiet evening with Netflix and some wine. The great views further enhance the romantic experience, ensuring a memorable visit for those looking to take a break from everyday life.
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Location
Despite its advantageous placement for motorized travel, the hotel is not within walking distance of the city center, which presents a slight inconvenience for those preferring to explore on foot. However, the use of taxis, including the affordable and reliable Yandex taxi service, mitigates this issue with key destinations like the city center and Arbat Street being a short drive away.
Guests have also appreciated the serene environment despite being close to a busy intersection with several positive remarks about the quietude once inside the hotel, lovely nature views and nearby parks such as the central park. The hotel is described as clean, cozy and well-maintained, making it a comfortable oasis within a bustling area.
On the downside, the placement near the road junction means there are limited walking opportunities and some traffic noise. The location might feel a bit isolated for those without a car or those looking to immerse themselves within the heart of the city. Therefore, 'East Palace Hotel' appears to be a particularly excellent choice for motorists, short-stay travelers and those who don't mind a short taxi ride to central Almaty.
Breakfast
Nevertheless, numerous reviews pointed out recurring issues that detracted from the overall experience. Many guests found the breakfast to be meager, monotonous and repetitive with limited choices and cold food on offer. There were frequent complaints about the lack of variety and subpar quality with some mentioning stale products and tasteless items. Guests arriving later in the morning often found that the buffet was not adequately stocked and that they had to go without certain items. The absence of fresh coffee with only instant coffee available, was a common grievance and some guests had to pay extra for cappuccino.
The breakfast service also faced criticism for not meeting the standards expected of a four-star hotel with comparisons to Soviet-era canteens indicating dissatisfaction. While the breakfast managed to keep some guests satisfied, overall, it seems that improvements in variety, quality and replenishment are necessary to elevate the breakfast experience to match the hotel’s rating.
Dinner
The restaurant's atmosphere and staff service received commendable remarks for their kindness and attentiveness, contributing to a pleasant dining experience whether eating in or ordering to the room. Guests also enjoyed the restaurant's breakfast options, even after typical breakfast hours and highlighted items such as croissants with salmon.
However, there were a few points of dissatisfaction mentioned. Some guests found the portions to be small and others commented that certain items on their room service orders, like salads and fish, didn't meet their taste expectations. There were also occasional complaints about the food not being hot enough and the unavailability of specific menu items like desserts even though they were listed. Despite these minor setbacks, the overall sentiment towards the dinner offerings at East Palace Hotel's restaurant remains highly favorable with many guests recommending the food and highlighting the 24-hour kitchen as a great feature.
Rooms
Beds
Guests appreciate the ample size and comfort of their beds, noting features like big, firm and soft mattresses that allow for a restful night's sleep. The bedding is described as fresh and clean with rooms often highlighted as comfortable and cozy.
However, there are a few mentions of issues such as small or undersized blankets and the occasional discomfort due to lumpy or terrible pillows. Some guests also pointed out that their double bed was formed by combining two single beds, which may not be ideal for everyone. There were sporadic comments regarding beds being uncomfortable or the mattress being stained and at times, the bedding felt damp or stuffy.
Despite these occasional setbacks, the majority of reviews suggest that East Palace Hotel's beds provide a satisfactory and pleasant experience with most guests finding them highly comfortable and conducive to a good night’s rest.
Cleanliness
The majority of the reviews praise the comfortable and tidy accommodations, specifically mentioning the spacious and clean bathrooms. Guests also appreciate the hotel's commitment to cleanliness and hygiene with everything from fresh, bright lights to clean bedsheets being mentioned. The rooms are not only clean but also well-maintained with some noting the smell of new furniture contributing to a pleasant environment.
Staff service receives commendation for maintaining cleanliness standards, ensuring that the rooms remain inviting and fresh throughout guests' stays. Even in common areas, the hotel ensures a clean and neat experience for visitors. While a few comments point out minor issues, the overall consensus mirrors the hotel's reputation for a neat, tidy and pleasant atmosphere, making it an excellent choice for those prioritizing cleanliness in their travels.
Staff
In terms of service, many reviews point out the excellent and attentive service provided by the entire team with specific mentions of the friendly and efficient reception staff. The assistance provided by the staff, ranging from simple requests to more complex issues, is consistently highlighted as a strength of the hotel. Guests also appreciate the warm welcome and attention to detail by the staff, contributing to a pleasant overall stay.
However, there are a few criticisms. Some guests mention occasional unfriendliness and a lack of organization or professional demeanor in certain areas, such as the restaurant staff. Other negative feedback includes noise during the night and instances of rudeness or indifference from specific staff members. Despite these isolated issues, most reviews suggest a generally positive experience with the hotel staff, emphasizing their dedication and customer-oriented approach.
Wi-Fi
Family
Families can enjoy friendly and attentive service, making their stay both pleasant and hassle-free. Guests particularly appreciated the family-oriented customer service, as well as the family-friendly facilities and amenities, which were described as excellent. The rooms are well-suited for families, providing a conducive environment for those traveling with children.
Dining options are convenient for families as well with the hotel allowing seating with friends in the restaurant and even offering an early breakfast for those with young children. Although there were some concerns about noise during the day due to children playing and banging on doors, this minor issue seems to be outweighed by the overall positive experience.
The hotel goes the extra mile to cater to family needs, such as assisting with delivering medicine for children. Despite some noise and the challenge of maintaining quiet, the East Palace Hotel is recommended for family stays, offering a peaceful and secure environment overall.
4 Star
Cleanliness and modernity are areas that some guests have positively acknowledged, though these points alone do not seem sufficient to align with the expectations of a 4-star rating. There are complaints about the quality of linens and towels with reports of holes and stains that detract from the supposed luxury.
Despite the shortcomings, service quality received mixed feedback with some guests appreciating the good quality service, though this does not appear consistent. As a result, if travelers seek a true 4-star experience, they might find the East Palace Hotel falling short of their expectations. Improvements in breakfast quality and better maintenance of amenities would be necessary for the hotel to meet its advertised rating. Overall, it appears that the hotel may offer a decent stay for a basic 3-star experience, but not a true 4-star one.
Luxury
The hotel's fresh and modern design is tasteful and expensive-looking with excellent quality interior finishing materials and plumbing that clearly exceed expectations. The location is also excellent, providing breathtaking mountain views that contribute to an unforgettable escape.
Overall, East Palace Hotel delivers on its promise of luxury with clean, luxurious facilities and opulent conditions, making it a very good and pleasant place to stay.
Romantic
No, East Palace Hotel doesn't have any pool.
No, a spa isn't available at East Palace Hotel.
No, East Palace Hotel doesn't allow dogs.
No, parking facilities aren't available at East Palace Hotel.
No, East Palace Hotel doesn't have a gym.
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