The Ritz-Carlton, Almaty

Almaty, Esentai Tower, 7/7 Al-Farabi Avenue43.219681,76.928765(Show on Map)

9.0

Excellent

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Checkin - Checkout dates‌

Info

Summary of reviews

The Ritz-Carlton, Almaty is a luxury hotel located in a convenient and picturesque location with spectacular views of the city and mountains. Guests enjoy the hotel's impressive breakfast spread, spacious and stylish rooms and top-notch cleaning services. The staff is friendly and professional, resolving issues quickly. The spa offers excellent services despite some minor setbacks. Overall, the hotel is exceptional and amazing with some guests noting it as one of the best hotels in the world. It is held to high international standards, providing a safe and welcoming experience for guests.

Categories

Dog Friendly

The Ritz-Carlton, Almaty, welcomes both dogs and cats, ensuring a comfortable stay for you and your furry friend. The hotel allows pets up to 10 kg for an additional fee of KZT 50400 per pet, per night. However, pets cannot be left unattended.

Do you accept dogs in all rooms?Yes

Is there an extra charge?Yes, ₸ 105 per night

Should the dog owner notify you before checking in?Yes, During the booking process

What is the maximum number of dogs per room?Only one dog is allowed

Is there a maximum weight of dogs accepted?Yes, 10 Kg

Are there any leash-free play areas?No

Should the dog be kenneled at all times in the room?No

Should the dog be kenneled/kept in a pet carrier at all times in public areas?No

Should the dog remain leashed at all times in the room?No

Should the dog remain leashed at all times in public areas?Yes

Are the dogs allowed on the furniture?No

Are the dogs allowed on beds?No

What are the basic requirements to accept a dog?

Must not be aggressive

Must be clean

Must not have fleas

Must have proof of current vaccinations

Owners must clean pet waste immediately

Owners are responsible for any damage caused by the dog

Must not be left unattended in the room

Is there a refundable deposit to guard against damages?No

Do you provide any of these?

Waste-disposal bags

Except for dogs, do you also accept other pets?No

Do you have a written and comprehensive pet policy available on request?Yes

Luxury

Located on the top floors of the Esentai Tower, this hotel offers panoramic city and mountain views. It features a spa, indoor pool, fitness center, and multiple dining options, including a bar on the 30th floor.

Golf

This luxury hotel is strategically located just 10 minutes away from both the Zhailjau and Nurtau Country Clubs. Its proximity offers guests convenient and premium access to two of Almaty's most significant golf courses.

Honeymoon

The Ritz-Carlton offers a luxurious experience with exceptional service, gourmet dining, and elegant rooms. Its location in the Esentai Tower provides stunning views and easy access to high-end shopping and entertainment, ideal for a memorable honeymoon.

Spa

The Ritz-Carlton, Almaty features a luxurious spa center, an indoor pool, and a fitness center. The hotel's Six Senses Spa is a highlight, offering a swimming pool, hot tub, and sunbeds with mountain views. It provides a high level of service and amenities.

Family

This hotel offers a kid-friendly buffet, childcare services, and kids' meals. It also features a heated indoor pool suitable for families, along with amenities like a restaurant and room service.

Romantic

The Ritz-Carlton, Almaty, offers a luxurious experience with a spa, indoor pool, and fitness center. It provides exceptional service, including a cozy lounge area on the 30th-floor check-in with panoramic views and special recipe Apple tea. The hotel also features locally influenced Central Asian beauty treatments, creating a memorable and romantic experience.

Pool

The hotel provides a luxurious swimming pool experience as part of its high-end amenities and spa center. The spacious rooms and exceptional service complement the top-notch pool facilities.

Indoor Pool

Business

Located in the prominent Esentai Tower, this hotel offers versatile meeting rooms, a ballroom, and a business center. With dedicated meeting planners, modern AV technology, and over 1000 sq mt of event space, it is well-suited for productive business meetings and events.

Parking

The Ritz-Carlton, Almaty is a luxury hotel known for its extensive amenities and high service standards. It offers secure, underground parking facilities, often with valet service, ensuring convenience and safety for guests' vehicles. This caliber of hotel typically provides ample and well-maintained parking.

Accessible

This hotel offers extensive accessibility features including accessible on-site parking, elevators, and accessible routes to various areas like the pool, business center, fitness center, spa, main entrance, meeting spaces, and on-site restaurants. Specific room features mentioned include accessible parking space, braille/raised signage, a wider elevator door, grab bars near the toilet, a height-adjustable showerhead, low-height door lock and electrical outlets in the bathroom, a low-height view port, and a bathroom for disabled guests. Upper floors are accessible by lift.

Gym

The Ritz-Carlton features a spa center, an indoor pool, and a fitness center. This 5-star luxury hotel provides a high-end fitness experience, complemented by its spa facilities.

5 Star

Located in Esentai Tower, this hotel offers luxurious accommodations and exceptional service. It provides stunning views of the city and mountains, with high-end dining and spa facilities.

Indoor Pool

The Ritz-Carlton, Almaty provides a luxurious indoor pool experience with panoramic mountain views. The pool is heated and includes a whirlpool. Guests also have access to a comprehensive spa, a Turkish hammam, and saunas, enhancing the overall wellness offering.

Skyscraper

Room Types

Club Level, Guest room, One King, Mountain ViewThis room features a King bed, a flat-screen TV and a room control touch panel. The suite offers complementary access to Club Lounge with 5 daily food and beverage servings, personal check-in and check-out services and concierge services.

Grand SuiteThis spacious suite features a separate living area with a sofa and a bathroom with a large bathtub. The suite offers complementary access to Club Lounge with 5 daily food and beverage servings, personal check-in and check-out services and concierge services.

Deluxe Room, Guest Room, One King, City ViewThis spacious room features a flat-screen TV, tea/coffee-making facilities and a room control touch panel. The well-equipped bathroom comes with a heated floor, a double sink and a shower.

Executive SuiteThis suite features a luxurious bedroom, a walk-in closet, an additional bathroom and a spacious living room with a work area.

Elite Corner room This spacious room features floor-to-ceiling windows with panoramic views, a King bed, a flat-screen TV, tea/coffee-making facilities and a room control touch panel. The bathroom is equipped with luxurious amenities.

Club level, Guest room, 2 Double, Mountain viewThis room features two beds, a flat-screen TV and a room control touch panel. The suite offers complementary access to Club Lounge with 5 daily food and beverage servings, personal check-in and check-out services and concierge services.

Deluxe Room, Guest Room, Two Double, Mountain ViewThis room features floor-to-ceiling windows with panoramic views, two beds, a flat-screen TV, tea/coffee-making facilities and a room control touch panel. The bathroom comes with a large bathtub and a shower.

Deluxe Mountain View, Guest room, 1 King, Mountain viewProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

Junior Suite, 1 King, City viewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Elite Corner Double Room with Two Double BedsFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

One-Bedroom Larger Suite with One King BedThe unit has 1 bed.

Guest Reviews

9.0

Excellent

Review Summaries

Location

The Ritz-Carlton, Almaty boasts a spectacular view of Al-Farabi, making it the perfect location to stay when visiting the city. Guests loved the hotel's convenient location, describing it as great, excellent and super. Many raved about the stunning view from their windows, including panoramic views of the mountains. The nearby botanical garden and promenade added to the hotel's appeal. Even though some guests lamented about the inability of the staff to accommodate their requests, the overall impression of the location was positive. With its comfortable and convenient location along with the picturesque view of the city, The Ritz-Carlton, Almaty is a smart choice for travelers looking for an exceptional experience.

Breakfast

According to guest reviews, The Ritz-Carlton, Almaty has an impressive breakfast spread with a wide variety of choices. Some guests even called it the best breakfast they've ever had, complete with delicious food like red caviar and Prosecco. The breakfast starts at 6:30 am, although some hot dishes may not be ready until 7 am. Despite being called "OK" or "average" by a few guests, the majority of reviews praise the abundance and quality of the food. However, there are some guests who were disappointed with the breakfast, claiming it could be more diverse and flavorful. Additionally, some found it to be overpriced since it wasn't included in the cost of the room. Nevertheless, most guests seem to have thoroughly enjoyed the breakfast experience.

Rooms

The Ritz-Carlton, Almaty's guest rooms received overwhelmingly positive reviews. Guests described their accommodations as big, spacious and stylish, particularly for those staying in the corner suites. The wooden floors and spacious bathrooms added an extra touch of luxury. Despite initial concerns about pricing, the rooms were found to be well-equipped and clean. Guests raved about the stunning views of the city and mountains visible from the rooms. Beds were described as soft and comfortable with ideal levels of quietness for a good night's sleep. Some guests mentioned minor issues with noise and cleanliness, but overall found the rooms to be cozy and well-designed. Notably, the "smart home" technology used in adjusting lighting received praise. Additionally, the hotel's cleaning services were described as top-notch.

Cleanliness

The Ritz-Carlton in Almaty is renowned for its cleanliness according to guest reviews. The hotel rooms are spotless and the cleaning service is top-notch. The hotel restaurant serves lip-smacking food and the hotel staff is exceedingly accommodating. The unobstructed panoramic view of the city and the mountains is excellent. The rooms are cozy and tidy, making for a comfortable stay. Nonetheless, it appears that some guests experienced minor dust collections and one or two reported that they lost personal items after housekeeping.

Staff

The staff at The Ritz-Carlton, Almaty has received high praise from guests. Guests noted that the hotel staff was friendly, professional and resolved issues quickly. Some staff members were mentioned by name, including Lia and Amina. The hotel's location and amenities were also praised. Overall, guests had a positive experience with the helpful and attentive staff with only a few isolated incidents of inattentive or unprofessional behavior.

Spa

The spa at The Ritz-Carlton, Almaty is a nice and clean area with satisfactory facilities. Although not very big, the spa and fitness center still provides excellent services such as massages that one guest likened to those in the Maldives. The spa enjoys a fantastic view and offers a relaxing experience. However, some guests were disappointed with the pool and sauna facilities and one guest even had an unsatisfactory massage session. Despite the minor setbacks, guests still appreciate the spa's services, restaurants and the overall quality of the hotel. Unfortunately, during some guests' stay, the hamam in the spa area was not operational and the staff there lacked information on when it would be available. Overall, the spa experience was satisfactory for most guests.

5 Star

If you're looking for a luxury stay in Almaty, look no further than The Ritz-Carlton. According to guest reviews, this hotel is exceptional and amazing, the best choice in the city - in fact, some guests have even called it one of the best hotels in the world! The facilities and services are superb and the hotel is held to high international standards. Guests note that they felt safe and welcome here, making it the perfect choice for your next visit to Almaty. While some guests had mixed experiences, the majority agree that The Ritz-Carlton is truly exceptional - so why not book now and experience it for yourself?

FAQ

Yes, The Ritz-Carlton, Almaty has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at The Ritz-Carlton, Almaty.

Yes, The Ritz-Carlton, Almaty welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at The Ritz-Carlton, Almaty.

Yes, The Ritz-Carlton, Almaty has a gym.

Location

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