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Summary of reviewsОтель ЭРА, nestled in the vibrant heart of Almaty, is celebrated for its prime location, offering guests easy access to a range of local amenities and attractions. The hotel is situated in a charming area known for its quaint architecture, providing proximity to public transport, shops, cafes, and dining options, making it an ideal choice for both leisure and business travelers.
Guests find the hotel rooms to be clean, cozy, and well-equipped with modern amenities like air conditioning and refrigerators. The rooms, although occasionally described as small, are appreciated for their thoughtful organization and cleanliness. Regular cleaning with fresh linens and towels contribute to a peaceful and tidy environment. Despite minor maintenance issues, the overall feedback on room cleanliness remains positive, creating a welcoming atmosphere.
The staff at Отель ЭРА are frequently praised for their friendliness and responsiveness, contributing significantly to the hotel’s charm. The team's polite and efficient service is highlighted, with staff readily assisting with any inquiries or requests, enhancing the guest experience throughout their visit.
While breakfast at the hotel receives mixed reviews due to limited variety and occasional cold servings, it is considered adequate by many. The presence of alternative dining options nearby, including a 24-hour döner restaurant, offers guests additional choices.
Overall, Отель ЭРА is noted for providing good value for money with its competitive pricing, comfort, and central location. It stands out as an appealing option for travelers seeking a straightforward, comfortable, and convenient stay in Almaty. Show more
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Small Hotel
Room Types
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV, a wardrobe, an electric kettle and heating. The unit has 1 bed.
Twin RoomProviding free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room provides air conditioning, a wardrobe, an electric kettle, heating and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
Location
Отель ЭРА boasts a fantastic location in the heart of Almaty, providing guests with easy access to everything they might need during their stay. Situated in a charming area known for its quaint two-story houses, the hotel benefits from proximity to a variety of local amenities. Just steps away are public transport options, including a metro station approximately a ten-minute walk away, making exploring the city a breeze.
Surrounding the hotel are numerous shops, cafes, restaurants, and essential services like currency exchange offices and banks. For those interested in shopping, a bustling mall is conveniently located just a short stroll away. Guests have praised the hotel's central location, noting the abundance of supermarkets and dining options, including halal restaurants, all within easy reach.
Despite some minor drawbacks mentioned in the reviews, such as the breakfast not meeting luxurious expectations, most visitors agree that the location is a true highlight, offering excellent value for money. It's a perfect spot for those who want to immerse themselves in the city's vibrant atmosphere while enjoying the peacefulness that the setting provides. Whether visiting for leisure or business, Отель ЭРА stands out as a well-positioned retreat in Almaty.
Breakfast
Guests at Отель ЭРА have had mixed experiences with the hotel's breakfast offerings. Some visitors found the breakfast simple and sufficient, describing it as hearty and filling with a decent selection. Options such as scrambled eggs, sausage, and porridge are commonly mentioned, with some reviewers appreciating the taste and quality. However, there are several consistent criticisms regarding the lack of variety and repetitiveness, leading to a somewhat monotonous experience. A few guests found the food to be served cold or not particularly tasty, pointing out a limited selection that could benefit from improvement. While some praised the porridge, others felt the breakfast did not provide good value for money. For those looking for an alternative, a 24-hour döner restaurant nearby is recommended for good breakfasts. Overall, while the breakfast at Отель ЭРА is adequate for some, it could use more variety and warmth to appeal to a wider audience.
Rooms
For travelers seeking a comfortable and convenient stay, Отель ЭРА offers rooms that are consistently clean, cozy, and equipped with essential amenities. Guests appreciate the modern renovations and the thoughtful inclusion of features like air conditioning, a refrigerator, and a kettle. Despite some mentions of smaller room sizes, many find the space well-organized and suitable for short stays, with a convenient location enhancing the experience. The staff, especially the helpful lady at reception, are noted for their excellent service. While there are occasional concerns about dampness, sound insulation, and isolated incidents like miscommunication or room readiness, the overall sentiment highlights a satisfactory balance of quality and value, making the hotel a fitting choice for budget-conscious travelers seeking a simple yet comfortable accommodation.
Beds
Отель ЭРА in Almaty offers a restful night's sleep on its generally comfortable beds, which come with clean and pleasantly scented bed linens. Guests frequently commend the beds for being soft and accommodating, ensuring a cozy experience especially with the addition of warm blankets. Despite the overall positive feedback, a few visitors pointed out issues with creaky beds and occasional cleanliness concerns regarding mattresses. Nevertheless, the combination of competitively priced accommodation and a central location makes it a convenient choice for travelers in search of comfort.
Cleanliness
The 'Отель ЭРА' consistently receives praise for its cleanliness, with guests noting that rooms are clean and tidy throughout their stay. The beds are comfortable, and fresh linen and towels contribute to an overall sense of cleanliness and order. Many have mentioned the cleanliness being good, with rooms frequently described as clean, neat, and cozy, creating a peaceful atmosphere. Guests appreciate the regular cleaning that ensures the spaces remain fresh and silent.
Although generally positive, some reviews highlighted issues with wear and tear in some rooms, including visible wall stains and cracked surfaces, hinting at the need for cosmetic improvements. Some guests also reported minor maintenance issues, such as dripping showers or creaky beds. While some rooms were not perfectly cleaned, with dust and hair noted in a few cases, overall, guests attest to a well-maintained environment in most areas.
Additionally, guests noted the helpfulness of the staff which further enhanced the home-like atmosphere for visitors, despite occasional language barriers. Essential amenities such as soap, toothbrushes, toothpaste, slippers, and towels are provided, although some reviews mentioned the absence of certain disposable hygiene items like shampoo and soap. Despite these minor shortcomings, 'Отель ЭРА' delivers a commendable standard of cleanliness and comfort that most guests appreciate during their visit.
Staff
At Отель ЭРА, guests consistently praise the exceptionally friendly and responsive staff, who are always ready to offer a helping hand. Visitors describe the team as polite, welcoming, and attentive to all needs, efficiently addressing any questions or requests. The warmth begins upon arrival with a friendly reception that often extends to assistance with luggage. The staff has also been acknowledged for their helpfulness in various situations, such as arranging transportation and providing practical solutions like a heat gun. Strategically located in the heart of the city and surrounded by local cafes, the hotel's administration and front desk receive commendations for their warmth and organization, ensuring a delightful experience for guests.
No, Отель ЭРА doesn't have any pool.
No, a spa isn't available at Отель ЭРА.
No, Отель ЭРА doesn't allow dogs.
No, parking facilities aren't available at Отель ЭРА.