Zenit Diplomatic

Andorra la Vella 42.50512400, 1.52865900 , Avenida Tarragona, S/n (Show on Map)
7.3
Good


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Summary of reviewsZenit Diplomatic receives praise for its stellar location in Andorra la Vella, being a short walk from major shopping areas and amenities and providing easy access to public transport, making it an ideal base for those interested in shopping, sightseeing or skiing in nearby resorts.

The breakfast service has its highlights with many guests enjoying the generous and diverse selection, including freshly made omelettes and gluten-free options. Despite some criticisms regarding variety and quality, the breakfast generally contributes positively to the guest experience. Similarly, while dinner receives mixed feedback, the friendly and professional restaurant staff enhance the dining experience for many guests.

The rooms at Zenit Diplomatic offer a clean and comfortable environment with modern amenities such as a TV with Netflix and a fridge. However, guests often note that the rooms and bathrooms are outdated and in need of refurbishment. Cleanliness is usually up to par, though some inconsistencies and specific issues, like unpleasant odors or old furniture, have been reported.

Staff at Zenit Diplomatic are frequently commended for their friendliness and attentiveness, significantly enhancing the overall guest experience. The WiFi service, while present, often receives criticism for its inconsistent connectivity and weak signal strength, particularly on the higher floors.

The pool area stands out as a notable feature with many guests appreciating the warm, well-maintained pool that provides a pleasant spot for relaxation. However, the parking facilities present challenges due to their narrow spaces and high costs, often leading guests to seek alternative parking options.

For families, Zenit Diplomatic offers a welcoming atmosphere with spacious rooms and a child-friendly pool. The hotel's proximity to local attractions and shops makes it convenient for family outings. Ski enthusiasts also benefit from the hotel's location, providing excellent access to ski resorts and facilities for ski storage, enhancing the overall appeal for adventure seekers.

In summary, Zenit Diplomatic offers an advantageous location and a generally positive guest experience, though some areas like room maintenance and WiFi connectivity could benefit from improvement.
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Categories
Hotel near Ski Resorts
This hotel is included in lists of hotels frequented by ski enthusiasts visiting Andorra la Vella.

Family Friendly Hotel
Offers comfortable accommodations and is located near Avenida Tarragona. Provides easy access to the city center and shopping areas. Suitable for families looking for a convenient location.

Hotel near Nightlife Spots
Located on Avenida Tarragona, Zenit Diplomatic is in proximity to some nightlife options, including Klub Andorra. Its location provides a balance of accessibility and a quieter environment.

Business Hotel
This hotel provides comfortable accommodations and essential amenities. It is a practical choice for business travelers.

Hotel with Parking
Zenit Diplomatic offers its own private on-site parking facilities. This ensures direct access to parking for guests staying at the hotel.

EV charging stations  


Cheap Hotel
Located in Andorra la Vella City Center, it provides comfortable rooms and good amenities at an affordable price. It is also known for its excellent service.

Accessible Hotel
Zenit Diplomatic is a wheelchair-accessible hotel with accessible parking. It offers rooms with wheelchair access in the bathroom.

Hotel with EV Charging Stations
Zenit Diplomatic Hotel offers an electric vehicle charging station on-site. This facility is available for guests.

4-Star Hotel
Located centrally, this hotel offers convenient access to the city's attractions. It provides essential amenities for a straightforward stay.

Hotel with Outdoor Pool
Features an outdoor pool that is good for swimming. Guests appreciate its accessibility.

Hotel for Honeymoon

Romantic Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Room Types
Suite This spacious suite includes a small lounge area and a whirlpool bath.

Double or Twin Room These rooms with air conditioning and heating have a minibar, a satellite TV, and a private bathroom with hairdryer. A safe and free Wi-Fi are included.

Triple Room (2 Adults + 1 Child) These rooms with air conditioning and heating have a minibar, a satellite TV, and a private bathroom with hairdryer. A safe and free Wi-Fi are included. This room includes an extra bed.

Triple Room These rooms with air conditioning and heating have a minibar, a satellite TV, and a private bathroom with hairdryer. A safe and free Wi-Fi are included.

Comfort Family Room This family room's special feature is the hot tub. Providing free toiletries, this family room includes a private bathroom with a bath, a bidet and a hairdryer. The family room provides air conditioning, a minibar, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 3 beds.

Double or Twin Room Single Use Featuring free toiletries, this twin/double room includes a private bathroom with a bath, a bidet and a hairdryer. The twin/double room features air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Guest Reviews
7.3
Good
Location
Zenit Diplomatic boasts a stellar location in Andorra la Vella, consistently praised by guests for its proximity to key attractions and amenities. Situated near the bustling city center, the hotel is a mere 5-minute walk to the main shopping areas, including Meritxell Avenue and Carlemany Avenue. This central positioning allows easy access to the commercial and retail heart of Andorra, making it an ideal choice for those keen on shopping and sightseeing.

Guests frequently highlight the hotel's convenience, noting its closeness to the bus terminal, restaurants and nightlife spots. It is also within walking distance to popular landmarks and the Caldea Thermal Center. The seamless accessibility to public transport and nearby facilities also makes it a practical base for exploring the wider region.

The Zenit Diplomatic combines a strategic location with the added benefit of having amenities like comfortable rooms and friendly staff. The ease of parking and the quiet yet central setting provide a perfect balance for guests, whether they are in town for shopping, business or leisure. The overall consensus points to an excellent location that enhances the visitor experience by minimizing travel time and maximizing convenience.

Breakfast
The breakfast at Zenit Diplomatic has received mixed feedback from guests, but the positive notes are quite striking. Many found the breakfast buffet to be very good with a generous and extensive selection that includes options like fruit, cereals, juices, coffee, teas, pastries and cold cuts. Guests appreciated the fact that breakfast was included with the accommodation, describing it as complete, hearty and very diverse with excellent quality products. The presence of a cook making omelettes to order was a highlight for many.

Several reviews mention the breakfast being a very good addition to the overall stay with a variety of tasty options that ensured a satisfying start to the day. The breakfast service was also complimented for being friendly and efficient. Some guests were pleased with the availability of gluten-free bread, though the lack of variety and limited savory options were noted by a few.

Despite the positive remarks, there were some issues raised about the breakfast. Some guests felt it was simple and lacking in variety with comments about it being repetitive and frugal. There were also concerns about the price being too high for what was offered. Additionally, several guests mentioned the breakfast being very basic and the quality not always consistent.

Overall, while there were some areas for improvement, the breakfast at Zenit Diplomatic generally contributed positively to the guest experience with many enjoying the generous and diverse offerings.

Dinner
Zenit Diplomatic offers a mixed dining experience. Many guests appreciated the good quality and taste of the food served at dinner, noting that the buffet can be very comprehensive and satisfactory, especially considering the price point. The helpful and friendly staff enhanced the overall dining atmosphere, making the time spent at the hotel pleasant.

However, several reviews pointed out that the dinner options were limited and repetitive with a few guests specifically mentioning a lack of variety in the buffet selections. The quality of the food received mixed responses, ranging from very good to disappointing with some diners feeling that the meals were basic and occasionally cold. Certain diners mentioned an improvement in the food quality on some occasions, particularly noting a better experience on Saturday nights.

Service in the restaurant was highlighted positively with waiters receiving praise for their professionalism and attentive attitude. Despite this, the overall feedback on the buffet itself was inconsistent with some guests recommending dining at the restaurant while others felt it fell short of their expectations.

In summary, while the Zenit Diplomatic has a competent and friendly staff, the dinner experience can vary significantly with some guests enjoying their meals and others finding them lacking in variety and quality.

Rooms
The Zenit Diplomatic offers mixed experiences for guests when it comes to room accommodations. On the positive side, several reviews highlight that the rooms are clean, warm and adequately comfortable with fresh towels provided and access to modern amenities like a TV with Netflix and a fridge. Some guests enjoyed spacious and soundproof rooms that provided a tranquil environment, while others appreciated rooms with natural light and great views.

However, there are numerous areas where the hotel falls short of expectations. Many guests noted that the rooms and bathrooms are outdated and in need of significant renovation. Issues such as old furniture, malfunctioning amenities and poor sound insulation were common complaints. The cleanliness was generally acceptable, but some guests reported specific concerns like stains on carpets, a smell of tobacco and inadequate cleaning in certain instances. The size of the rooms was frequently mentioned as a drawback with many finding them too small for comfort, especially when accommodating more than two people.

The condition of the beds and mattresses also drew criticism for being uncomfortable with some guests experiencing hardships with soft folding beds or rigid mattresses. Moreover, there were occasional reports of rooms being noisy, smelly or suffering from minor maintenance issues like broken air conditioning or outdated bath products.

In summary, while the hotel can provide a clean, warm and adequately equipped stay, it appears dated and in need of refurbishment to meet modern standards and guest expectations. Potential visitors should weigh these factors when considering a stay at Zenit Diplomatic.

Beds
Many guests at Zenit Diplomatic have diverse opinions about the beds with sentiments ranging from very positive to extremely negative. On the bright side, numerous reviews highlight the beds as comfortable, super comfortable and cozy with some specifically appreciating the softness of the mattresses and the quality of the duvets. Guest experiences mention the bed sizes as being adequate for a comfortable stay and there are remarks about good experiences for short visits.

However, many other guests report significant discomfort with the bedding. Frequent complaints include hard, old or deformed mattresses that make noise and pillows that are thin, soft and generally uncomfortable. Issues such as beds separating, small and noisy beds and broken or sinking mattresses were also noted. Some reviews specifically mention the need for better maintenance and update of the bedding, pointing out issues with hygiene and overall condition.

In summary, while some find the beds at Zenit Diplomatic plush and restful, there is a substantial portion of guests who feel there is a need for significant improvement in the comfort and quality of the mattresses and pillows.

Cleanliness
Zenit Diplomatic presents a mixed experience when it comes to cleanliness based on recent guest reviews. Several reviewers praise the hotel for its cleanliness, describing the rooms as clean and organized with very clean and cozy environments throughout. Fresh towels are consistently provided and the cleaning staff is noted for their prompt service and discretion. Many guests found the overall cleanliness to be excellent, contributing to a comfortable stay.

However, there are also reports of significant issues. Some rooms were found to have old crumbs, clogged showers and even cockroaches. Other guests noted that the cleanliness left much to be desired, citing dirty sheets, dusty furniture, dirty floors and rooms that emitted unpleasant smells. Several reviews pointed to the outdated condition of the building and its furnishings, which further detracted from the perceived cleanliness.

Despite the clean facilities and the friendly reception staff who enhance the stay with their helpfulness, the issues of inconsistent housekeeping and neglected areas such as the pool and outside walls detract from the overall experience. The consensus is that while some aspects of cleanliness are well-maintained, others fall short of expectations for a 4-star hotel, indicating a need for better quality control and renovation efforts.

Staff
The reviews for 'Zenit Diplomatic' highlight the hotel staff's friendliness and attentiveness. Many guests commend the reception staff for their excellent customer service and helpfulness, including providing directions and addressing questions. Positive mentions of staff kindness and the welcoming atmosphere are prevalent. Specific staff members like Gerard and various receptionists are praised for their exceptional service and politeness.

Guests frequently describe the staff as very friendly, pleasant and professional, contributing to a warm and inviting environment. The treatment by the staff overall is seen as superb with numerous mentions of attentive and personalized service. Despite some negative feedback, such as occasional mentions of unfriendly or unhelpful behavior from specific staff members, the consensus remains positive.

In particular, the reception staff and the waiters in the dining room receive high marks for their attentive service and kind interaction with guests. Many guests felt well-treated and appreciated the effort to provide a comfortable stay. Overall, the 'Zenit Diplomatic' staff leaves a very positive impression, significantly enhancing the guests' experience.

Wi-Fi
The WiFi experience at Zenit Diplomatic has generally left guests with mixed impressions. On the positive side, some guests appreciated having access to Netflix on television and described the WiFi signal as good. Others noted that the hotel offers free WiFi, which is a convenient amenity.

However, several guests experienced significant issues with the WiFi service. Many reported that the WiFi did not work properly in their rooms with some even stating that there was no WiFi signal at all. The connectivity issues extended to slow internet speeds and limited connection availability in certain areas of the hotel, including poor signal strength on the third floor and even at the reception area. For some, the WiFi was described as very weak or non-existent and these recurring problems suggest a need for the hotel to update and improve its WiFi infrastructure.

In summary, while Zenit Diplomatic provides essential internet services, the quality and reliability of the WiFi need considerable improvement to meet guests' expectations. Travelers looking for a consistent and robust internet connection may find the current WiFi situation at the hotel less than satisfactory.

Pool
Zenit Diplomatic's pool facilities have generally received positive feedback from guests, making it one of the hotel's notable attractions. The pool area is frequently described as wonderful, lovely and nicely heated, making it an appealing spot for relaxation and family enjoyment with children particularly loving it. The outdoor pool, often mentioned for its perfect place and beautiful setting, offers a good depth of 3.20m, adding to its appeal. Moreover, guests appreciate that the pool can be enjoyed even in early September due to its heated nature, ensuring a pleasant swimming experience.

Some reviews highlight the cleanliness and maintenance of the pool area, noting that the facilities are clean and well-kept. The pool's warm water and the sunny family pool are also seen as significant advantages. Despite some issues such as damaged or loose tiles, broken pool ladder or occasional unavailability, many guests consider the pool a major highlight of their stay, along with the overall good facilities and tranquil environment provided by the hotel.

Parking
Guests have found the parking situation at 'Zenit Diplomatic' to be quite challenging. The underground parking spaces are narrow and difficult to access, especially for large cars with tight entrances and steep slopes. Maneuvering in and out can be tricky due to the limited and small parking spots. On numerous occasions, the parking was full, forcing guests to seek alternative parking options nearby, some of which are also paid.

The cost of parking is a common complaint with many guests noting that the €17-€18 overnight charge is quite steep. Despite the high price, the parking gets fully occupied frequently and isn't always included in the room rate, which adds to the inconvenience.

However, there are some positive aspects. The underground parking is secure with the option of charging electric cars and the parking provides direct access to the rooms. Some guests found public parking lots nearby and noted that the hotel's parking is reasonably priced compared to these alternatives.

Overall, while 'Zenit Diplomatic' does offer parking facilities, guests should be prepared for additional costs and potential difficulties in parking, especially during peak periods.

Family
Zenit Diplomatic boasts a welcoming atmosphere perfect for families and large groups. Rooms are spacious enough to accommodate families comfortably and features like super comfortable beds ensure a good night's rest. Kids will enjoy the clean and conveniently located swimming pool, which adds an element of fun to the stay. The hotel’s proximity to shops and restaurants makes it easy for families to explore the area. Staff services are commendable, contributing to an overall pleasant experience. The dining options and communal spaces cater well to families and friends looking for a place to gather and relax.

Ski
Zenit Diplomatic offers an ideal location for those keen on skiing, providing excellent access to nearby ski resorts. The convenience extends to the ease of storing skis, ensuring that guests can focus on their time on the slopes. Although there have been some seasonal concerns about the amount of snowfall, the overall experience remains positive. Guests consistently praise the hotel's very convenient proximity to skiing areas and the overall perfection of their stay.

Nightlife
Zenit Diplomatic enjoys a location close to downtown, providing easy access to the local nightlife scene. While situated near a pub and a nightclub, the area can be noisy with nightlife activities, especially on the roadside. However, the overall atmosphere remains quiet, allowing guests to find tranquility despite the bustling surroundings.

4 Star
Zenit Diplomatic is a hotel that has left many travelers questioning its four-star rating. Many guests felt that it falls short of their expectations for a hotel in this category, often describing it as more akin to a three-star or even a two-star establishment. The primary concerns revolve around its aging facilities and outdated furniture, which make the hotel feel old and in need of a significant renovation.

The cooling system, bathroom amenities and overall room quality did not meet the standards typically associated with a four-star hotel. Guests were also disappointed with the dinner buffet, which they felt was not up to par with what one would expect from a hotel of this rating.

While the service quality seemed to align more closely with four-star expectations, it was not enough to offset the overall feeling that the hotel lacks the necessary upgrades to justify its rating. Many travelers expressed surprise and disappointment, noting that the hotel's current state does not reflect European four-star standards. As it stands, Zenit Diplomatic appears to fall short of delivering the comprehensive quality and modern standards one would hope for in a four-star hotel.

Business
Zenit Diplomatic offers a range of facilities and services catering to business travelers. The hotel maintains a pleasant atmosphere with a clear business focus, as evidenced by business-style elevators, staff and a business-friendly environment. The rooms are comfortable, clean and furnished to support business needs, making it suitable for short business stays. There are convenient meeting room facilities and business-friendly accommodations that cater well to professional requirements.

Despite these positives, some aspects of the hotel fall short. The hotel's appearance is outdated with walls described as plastic-like and the wifi connection is poor, rendering it unsuitable for work. Additionally, the business centers are old and in need of a restyle. The receptionist's limited English proficiency and the absence of parking space further detract from the overall experience.

While the hotel is well-rated and conveniently located near the city center, it seems to lack the luxurious feel of a true 4-star establishment with some guests comparing it more to a hostel. Nonetheless, for business travelers focused on functionality and convenience, Zenit Diplomatic remains a reasonable option, particularly for those interested in combining their trip with nearby ski activities.

Outdoor Pool
Zenit Diplomatic boasts an outdoor pool that guests generally find nice and good for swimming. Many enjoy spending time there, appreciating its accessibility. However, some have noted that the pool requires more care with maintenance being a recurring requirement. The cleanliness of the pool has also been a concern for a few, mentioning the walls looking dirty. Notably, the pool is closed from mid-September, so guests planning autumn stays might miss out on this feature. Overall, it offers a pleasant experience, though attention to upkeep could enhance its appeal.

Honeymoon
Zenit Diplomatic is a notable destination for honeymooners, offering a commendable stay and first-class treatment. Many guests appreciated the high level of attention provided during their stay. It seems that while the hotel focuses on delivering good service for special occasions like marriage celebrations, there is room for more specific amenities or packages tailored to honeymooners. Overall, guests have had a very positive experience, particularly noting the attentive service and attentive care for celebratory stays.

Romantic
Nestled in a serene setting, Zenit Diplomatic offers a tranquil environment for guests seeking a peaceful stay. While there are mentions of romance, the feedback on romantic experiences is mixed. Some guests highlight its suitability for a romantic getaway, suggesting an atmosphere conducive to relaxation and quiet moments together. However, the presence of twin beds in some rooms detracted from the romantic ambiance for certain visitors. Additionally, some feel the room prices might be higher than the value received. Overall, Zenit Diplomatic offers a calm and serene location, though it may not consistently deliver on all romantic expectations.


Yes, Zenit Diplomatic has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Zenit Diplomatic.

No, Zenit Diplomatic doesn't allow dogs.

Yes, parking facilities are available at Zenit Diplomatic.

No, Zenit Diplomatic doesn't have a gym.

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