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Summary of reviewsThe Extended Stay America Suites in Los Angeles - Arcadia is frequently praised for its strategic location, making it an ideal base for both relaxation and exploration in the Los Angeles area. Guests appreciate the proximity to attractions, restaurants, and the highway, while the mini kitchen in the rooms adds a practical touch for extended stays. However, freeway noise can occasionally be a concern.
The breakfast offerings are basic, typically featuring coffee and muffins, suitable for those who prefer a simple start to their day. While not meeting everyone's expectations for a hotel breakfast, the kitchenette facilities in rooms offer an alternative for self-catering.
Rooms are spacious, often highlighted for their comfort with well-equipped kitchen setups. Guests commend the beds and pillows, although some report varied experiences with cleanliness, pointing out issues like stained carpets and odors in certain areas. The hotel's maintenance could benefit from improvements, as it shows signs of aging with dark hallways and outdated color schemes.
The staff at the hotel consistently receive positive reviews for their attentiveness and professionalism, making them a standout feature for many guests. Specific staff members, such as Jackie and Ethan, receive individual accolades for their helpfulness.
While the overall experience with the beds is mixed, with some noting discomfort and occasional maintenance issues, many guests still enjoy their extended stays thanks to the accommodation's affordability and practical in-room amenities. In summary, the hotel appeals to budget-conscious travelers looking for a convenient location with basic amenities and a friendly staff, though some areas could benefit from updates and more consistent maintenance. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? No
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No coffee at the moment
Has the hotel closed during the pandemic? No
Answers last updated by Extended Stay America Suites - Los Angeles - Arcadia
Studio with 2 Double Beds - Non-SmokingThis non-smoking room has a kitchen, dining area, and work area.
Queen Studio - Non-SmokingThis non-smoking room has a kitchen, dining area, and work area.
Queen studio with 1 Queen Bed - Disability Access/Non-SmokingThis handicap accessible non-smoking room has a kitchen, dining area and work area.
Guest Reviews
6.7
Rated
Location
The Extended Stay America Suites in Arcadia offers guests a prime location for exploring the Los Angeles area without breaking the bank. Its strategic placement makes it easy to access various activities and attractions, including the nearby Santa Anita for the Breeders Cup. Guests appreciate the convenience of being close to numerous restaurants and the highway, which enhances the travel experience. Despite occasional freeway noise, the hotel itself is situated in a quiet area, providing a much-needed respite from city hustle. The presence of a mini kitchen in the rooms adds to the practicality, ensuring guests have everything they need for an extended stay. Overall, the hotel’s location is frequently highlighted as a major advantage, offering a pleasant and accessible base for both relaxation and exploration in the Los Angeles region.
Breakfast
The breakfast experience at Extended Stay America Suites in Los Angeles - Arcadia garners a mixed reception from guests, with a tendency towards minimalist offerings. While some visitors appreciated the simplicity and found it adequate to start their day, others felt that what was provided fell short of expectations for a hotel breakfast. Complimentary coffee and muffins are recurrent features, creating a basic grab-and-go style breakfast. Despite the convenience for those seeking a quick bite, the lack of variety left some guests eager for more substantial options, such as fruits and milk for coffee. The breakfast setup is perceived by some as a mere array of morning snacks rather than a full meal. For those prioritizing a kitchenette, the convenience of self-catering might outweigh the limitations of the breakfast. Overall, the simplicity of the offerings makes this hotel more suited to guests seeking basic sustenance rather than a traditional breakfast experience.
Rooms
The rooms at Extended Stay America Suites in Arcadia generally stand out for their spaciousness, offering guests a large area to relax, often complemented by a convenient kitchen setup for longer stays. Many visitors have commended the comfort of the beds and pillows, contributing to a cozy, relaxing experience. Cleanliness in some rooms is noted, with clean sheets and well-equipped facilities being a highlight. The staff is frequently described as friendly, enhancing the overall guest experience.
However, certain aspects have been criticized, particularly regarding the hotel's older facilities and maintenance level. Some rooms may exhibit signs of aging, such as stained carpets and poorly ventilated interiors, with unpleasant odors occasionally noted. The cleanliness of floors and some amenities seem inconsistent, and room service is reportedly lacking at times. The ambiance suffers from dark hallways and a dated lobby color scheme, affecting the mood. Options for smoking rooms and the absence of basic amenities like shampoo and water also detract from the stay. Noise from the freeway can be an issue for light sleepers, potentially impacting the overall comfort. Despite these drawbacks, the basic room setup remains a selling point for budget-conscious travelers seeking an extended stay in Arcadia.
Beds
Extended Stay America Suites in Arcadia presents a mixed bag when it comes to their beds. While some guests noted that the beds were nice, others experienced discomfort, finding the mattresses either too firm or worn. Some reviewers also pointed out that beds tended to move or flip if not treated gently, which could be problematic for some guests, particularly in accessible rooms. Cleanliness issues were also highlighted, with sheets occasionally bearing stains, and carpets not always appearing freshly vacuumed. Despite these concerns, some reviewers managed to enjoy extended stays and make use of the in-room amenities, though challenges like non-working TV remotes were reported. Overall, while some visitors enjoyed their extended stays at the hotel, it seems the bed experience varied widely, suggesting potential guests might want to inquire directly with the hotel about recent updates or room inspections prior to booking.
Cleanliness
The "Extended Stay America Suites - Los Angeles - Arcadia" presents mixed experiences regarding cleanliness. Some guests appreciated that the rooms were clean, spacious, and furnished with comfortable beds, highlighting moments of satisfaction in an otherwise challenging environment. However, a predominant concern among visitors was the general lack of cleanliness throughout the hotel. Common issues included dirty floors, stained carpets, and walls with noticeable imperfections. Additionally, several guests reported unpleasant odors permeating the hallways and rooms, with one mentioning a strong, unventilated scent left by a previous occupant. The presence of flies further detracted from the overall experience. While the location of the hotel was noted positively, the cleanliness inconsistencies and maintenance issues, such as loose weather stripping on windows, were significant detractors for many guests.
Staff
At Extended Stay America Suites - Los Angeles - Arcadia, the staff consistently leave a positive impression on guests with their attentive and courteous service. The team is celebrated for being nice, helpful, and willing to address queries, which many guests claim to be the highlight of their stay. Specific staff members, like Jackie and Ethan, stand out for their exceptional assistance, with Jackie notably praised for her efforts in helping newly arrived guests from abroad. Despite a few minor observations about areas needing improvement, such as limited provisions and occasional lapses in friendliness, the majority of the feedback highlights a friendly, professional, and accommodating team that genuinely enhances the experience for visitors.
No, Extended Stay America Suites - Los Angeles - Arcadia doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Los Angeles - Arcadia.
Yes, Extended Stay America Suites - Los Angeles - Arcadia welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Los Angeles - Arcadia.
No, Extended Stay America Suites - Los Angeles - Arcadia doesn't have a gym.