The staff at Contessa Hotel receive overwhelming praise from guests who describe them as excellent, friendly, accommodating, lovely, welcoming and super-friendly. Guests appreciate the staff's helpfulness, knowledge and willingness to go above and beyond to assist them. The bar staff, in particular, are highlighted as friendly and attentive. Despite some language barriers, guests appreciate the staff's positive attitude and customer service. A few negative comments mention unfriendliness at the reception and disappointment with the buffet selection due to COVID restrictions. Overall, the staff is a highlight of the hotel, making guests feel welcome, cared for and ensuring they have a dream vacation.