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Summary of reviewsThe Hotel Serene Glendale Peoria, Surestay Collection by Best Western enjoys a largely positive reputation among its guests, primarily due to its prime location, accommodating staff, comforting beds and refreshing pool. Nestled conveniently near Arrowhead Mall, numerous dining options and major attractions like the Cardinals stadium, the hotel's location is highly praised. Guests appreciate the easy access to amenities, attractive pricing and the safe, quiet environment perfect for relaxation and entertainment.
The rooms at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western are generally well-received. Many guests find them clean, modern and spacious with comfortable beds that stand out as a major highlight. Having amenities like microwaves, mini-fridges and pool proximity adds an extra layer of convenience. Despite sporadic issues with cleanliness and aging furniture, the rooms still manage to impress due to their overall comfort and modern feel.
Cleanliness, while praised by many, shows some inconsistencies. Numerous guests find the rooms nice, clean and well-maintained; however, some noted lapses in housekeeping and specific hygiene issues. Incidents such as dirty floors and stained bedding underscore the need for more consistent cleaning practices.
The staff at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western generally garners positive reviews for their friendliness, helpfulness and efficiency. Front desk and cleaning staff often earn commendations for their stellar service, contributing to a welcoming atmosphere. Nonetheless, a few guests reported negative interactions, indicating room for improvement in some customer service aspects.
The hotel's pool is celebrated for its 24-hour availability, clean surroundings and unique color-changing light that enhances the swimming experience. Occasional mentions of required maintenance do not overshadow the pool's overall appeal as a soothing end to the day.
While the breakfast service faces considerable criticism for its minimal options and inconsistent availability, affecting the overall stay experience, the hotel's positives, including its location, comfortable rooms and accommodating staff, help maintain a generally favorable impression among guests. Improvements in breakfast offerings and consistent upkeep could significantly boost guest satisfaction at The Hotel Serene Glendale Peoria, Surestay Collection by Best Western.
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