Jumbaktas Astana Hotel
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Summary of reviewsJumbaktas Astana Hotel, located centrally in Astana, is highly regarded for its excellent location, placing guests within easy reach of key attractions like Nurzhol Boulevard, Bayterek and Khan Shatyr, as well as essential amenities such as cafes, shops, banks, theaters and shopping centers. This convenience is particularly noted by business travelers who find the proximity to various meeting venues advantageous.
Guests praise the hotel for its spacious and comfortable rooms, emphasizing their cleanliness and the quality accommodations. The hotel’s staff are often commended for their friendliness and responsiveness, enhancing the overall guest experience. Additional amenities such as a decent breakfast, a nice restaurant, a nearby spa and a fabulous pool contribute to making the Jumbaktas Astana Hotel an ideal choice for both leisure and business stays.
The breakfast experience is generally well-received, noted for being fresh, hot and tasty, though some guests suggest a wider variety of options could enhance it further. The spacious and clean rooms are a standout feature with many highlighting the ample space and comfort, although some reviews mention the decor and infrastructure being outdated.
Cleanliness is frequently highlighted with guests appreciating the daily housekeeping and the upkeep of common areas, despite occasional minor lapses such as unclean cups or old bedding. The friendly and professional staff at the hotel, particularly the reception team, receive praise for their attentiveness and quick handling of requests, though there are a few isolated complaints about less friendly interactions.
Overall, Jumbaktas Astana Hotel is celebrated for its strategic location, spacious and clean rooms and attentive staff, making it a reliable and comfortable choice for visitors to Astana.
Categories
Guests praise the hotel for its spacious and comfortable rooms, emphasizing their cleanliness and the quality accommodations. The hotel’s staff are often commended for their friendliness and responsiveness, enhancing the overall guest experience. Additional amenities such as a decent breakfast, a nice restaurant, a nearby spa and a fabulous pool contribute to making the Jumbaktas Astana Hotel an ideal choice for both leisure and business stays.
The breakfast experience is generally well-received, noted for being fresh, hot and tasty, though some guests suggest a wider variety of options could enhance it further. The spacious and clean rooms are a standout feature with many highlighting the ample space and comfort, although some reviews mention the decor and infrastructure being outdated.
Cleanliness is frequently highlighted with guests appreciating the daily housekeeping and the upkeep of common areas, despite occasional minor lapses such as unclean cups or old bedding. The friendly and professional staff at the hotel, particularly the reception team, receive praise for their attentiveness and quick handling of requests, though there are a few isolated complaints about less friendly interactions.
Overall, Jumbaktas Astana Hotel is celebrated for its strategic location, spacious and clean rooms and attentive staff, making it a reliable and comfortable choice for visitors to Astana.
Hotel with Spa
This hotel provides wellness facilities for guests seeking to relax and rejuvenate during their visit.
4-Star Hotel
This hotel offers well-appointed rooms and a range of facilities to ensure a pleasant stay. Its location provides convenient access to key attractions and business areas in Astana. Guests can enjoy reliable service and a comfortable atmosphere.
Hotel with Indoor Pool
This 4-star hotel in the business district offers an indoor pool. Guests can also use whirlpool baths, a sauna, and a steam room. A fitness studio and spa salon are available on site.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
Jumbaktas Astana Hotel is praised by its visitors for its superb location, situated conveniently in the center of Astana. Guests appreciate its proximity to key attractions such as Nurzhol Boulevard, Bayterek and Khan Shatyr, all within a short walking distance. The hotel is also near essential amenities including cafes, shops, banks, theaters and shopping centers, thus providing excellent convenience for both leisure and business travelers.
The location is notably beneficial for those on business trips, offering the advantage of being close to various meeting venues. Guests have highlighted the ease of access to essential infrastructure facilities, making it a practical choice for stays.
In addition to the advantageous location, visitors commend the hotel for its spacious rooms, friendly and responsive staff, as well as the cleanliness and quality of the accommodations. The presence of a decent breakfast, a nice restaurant, a spa in an adjacent building and a fabulous pool further enhances the overall guest experience. With a combination of a strategic location and ample amenities, Jumbaktas Astana Hotel stands out as an ideal choice for a comfortable and convenient stay in Astana.
The breakfast experience at Jumbaktas Astana Hotel is generally well-received, often described as amazing, enjoyable and excellent. Guests appreciate the buffet which is noted for being fresh, hot and tasty. However, some reviews mention that the breakfast could benefit from a wider variety of options, particularly fresh fruits and better coffee. The setting for breakfast is often praised for being cozy and clean. Despite some guests finding the breakfast to be modest or standard, the overall sentiment leans towards satisfaction with many considering it to be a great start to the day. The inclusion of breakfast in the room rate and the decent quality further add to the positive perception, making it a notable feature of the hotel. Guests do point out some shortcomings, such as the prevalence of dishes served under melted cheese, which may not appeal to everyone.
The Jumbaktas Astana Hotel offers rooms that stand out for their considerable size and comfort. Guests consistently highlight the spaciousness with ample room to move around without feeling cramped. Cleanliness is another noted strength with many reviews pointing out the pristine condition of the rooms. Comfort is a recurring theme with several comments emphasizing how comfortable the accommodations are. The rooms are also well-equipped, providing essentials such as toiletries, slippers and bathrobes. While the hotel's decor and infrastructure are described as old and in need of renovation, the overall guest experience remains positive due to the clean, spacious and comfortable nature of the rooms. Additionally, the hotel's staff is frequently praised for being friendly, helpful and professional, contributing positively to the stay.
Jumbaktas Astana Hotel receives mixed reviews regarding its beds with several positive remarks highlighting the comfort of the beds. Guests often describe the beds as comfortable, providing a good night's rest. However, there are repeated concerns about the single beds being too narrow, which may be an issue for some visitors. Additionally, a few reviews mention sagging mattresses and beds that are both saggy and creaky. Despite these issues, the overall feedback includes praise for the polite staff and clean rooms, suggesting an overall positive experience.
Jumbaktas Astana Hotel generally receives positive remarks regarding its cleanliness with many guests appreciating the clean and cozy rooms. Reviews frequently highlight the excellent daily cleaning service, ensuring the rooms are tidy and free from unpleasant odors. The housekeeping team is noted for its responsiveness and attentiveness, contributing to a comfortable stay for guests. The modern, well-maintained facilities and the cleanliness of both the accommodations and the common areas further enhance the hotel's appeal.
However, some areas for improvement were identified. Issues such as unclean cups and spoons, old bedding and towels, unwashed windows and occasional lapses in cleanliness, like leftover hairs in the shower, were mentioned. Additionally, there were instances where room supplies were not replenished unless requested.
Despite these occasional critiques, the overall sentiment leans towards satisfaction with the hotel's cleanliness and the friendly, accommodating nature of the staff. This makes Jumbaktas Astana Hotel a reliable choice for travelers seeking a clean and comfortable environment.
The staff at Jumbaktas Astana Hotel receives mixed reviews, but overall, they are often described in a positive light. Most guests highlight the politeness, attentiveness and responsiveness of the staff, particularly those working at the reception. The reception team is frequently praised for their efficiency and friendliness, ensuring that all requests are processed quickly.
Many visitors also appreciate the helpful nature of the managers and other staff members, describing them as welcoming and pleasant. The efficient handling of issues and good overall service seem to be consistent positives. However, there are some criticisms, such as the unfriendly reception team and breakfast waiters who do not greet guests first, along with an unpleasant instance where guests were charged for a used napkin.
Despite these occasional negative remarks, the general consensus seems to be that the hotel staff are commendable for their friendliness and the responsive service they provide.
Location Show Map
Location
The location is notably beneficial for those on business trips, offering the advantage of being close to various meeting venues. Guests have highlighted the ease of access to essential infrastructure facilities, making it a practical choice for stays.
In addition to the advantageous location, visitors commend the hotel for its spacious rooms, friendly and responsive staff, as well as the cleanliness and quality of the accommodations. The presence of a decent breakfast, a nice restaurant, a spa in an adjacent building and a fabulous pool further enhances the overall guest experience. With a combination of a strategic location and ample amenities, Jumbaktas Astana Hotel stands out as an ideal choice for a comfortable and convenient stay in Astana.
Breakfast
Rooms
Beds
Cleanliness
However, some areas for improvement were identified. Issues such as unclean cups and spoons, old bedding and towels, unwashed windows and occasional lapses in cleanliness, like leftover hairs in the shower, were mentioned. Additionally, there were instances where room supplies were not replenished unless requested.
Despite these occasional critiques, the overall sentiment leans towards satisfaction with the hotel's cleanliness and the friendly, accommodating nature of the staff. This makes Jumbaktas Astana Hotel a reliable choice for travelers seeking a clean and comfortable environment.
Staff
Many visitors also appreciate the helpful nature of the managers and other staff members, describing them as welcoming and pleasant. The efficient handling of issues and good overall service seem to be consistent positives. However, there are some criticisms, such as the unfriendly reception team and breakfast waiters who do not greet guests first, along with an unpleasant instance where guests were charged for a used napkin.
Despite these occasional negative remarks, the general consensus seems to be that the hotel staff are commendable for their friendliness and the responsive service they provide.
Yes, Jumbaktas Astana Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Jumbaktas Astana Hotel.
No, Jumbaktas Astana Hotel doesn't allow dogs.
Yes, parking facilities are available at Jumbaktas Astana Hotel.
Yes, Jumbaktas Astana Hotel has a gym.
Location Show Map
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