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Summary of reviewsVip House Hotel in Astana is highly regarded for its prime location and exceptional guest experience. Situated in the heart of the city on the 38th floor of a skyscraper, the hotel offers guests breathtaking panoramic views of Astana's skyline, with the nighttime vistas being particularly enchanting. This strategic location allows convenient access to the city's main attractions, transport options, and dining venues, making it an ideal base for exploring the vibrant capital.
Guests frequently commend the well-appointed, uniquely themed rooms that transport visitors to different parts of the world. The accommodations are spacious, stylish, and equipped with modern conveniences such as fridges, electric kettles, and minibars, ensuring a comfortable stay. The pristine cleanliness of the premises, accompanied by fresh aromas, clean linens, and daily replenished toiletries, consistently enhances the guest experience.
The staff at Vip House Hotel receive widespread praise for their exceptional service, friendliness, and attentiveness. They are known for their warm welcome and willingness to accommodate guest needs, which includes preparing early breakfasts and assisting with inquiries. Despite minor language barriers, their polite and courteous demeanor leaves a positive impression on visitors.
Breakfast at the hotel is delivered to rooms at a pre-arranged time, offering convenience and an element of personalized service. Guests appreciate the filling and tasty meals, prepared with fresh ingredients, although they note that variety can be limited. Nonetheless, the breakfast consistently meets expectations and ensures satisfaction.
Guests also commend the hotel's reliable and fast Wi-Fi service, which enhances both leisure and business stays. Additionally, the comfortable and spacious beds, with cleanliness that meets high standards, contribute to a restful experience.
Overall, with its outstanding views, central location, attentive staff, and excellent amenities, Vip House Hotel offers exceptional value for money, making it a top choice for both tourists and business travelers seeking both convenience and quality in Astana. Show more
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Apartment with Free Wi-Fi
Vip House Hotel features free Wi-Fi. This hotel ensures guests can stay connected, which is essential for business travelers and leisure guests alike.
Boutique-style Apartment
4-Star Apartment
Room Types
Twin RoomSpacious room with air conditioning, a minibar and a kettle.
SuiteSpacious suite with air conditioning, a minibar and a kettle.
This room features a separate living room.
Junior SuiteSpacious suite with air conditioning, a minibar and a kettle.
This room features a seating area.
Business SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV with cable channels, a washing machine, a minibar, a tea and coffee maker as well as city views. The unit offers 3 beds.
ApartmentThis apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.
ApartmentThis apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned apartment offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a dining area as well as city views. The unit offers 1 bed.
Deluxe Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a dining area as well as city views. The unit has 1 bed.
Guest Reviews
9.0
Excellent
Location
Vip House Hotel in Astana is celebrated for its exceptional location right in the heart of the city. The central position allows guests convenient access to the main attractions, transport options, shopping malls, and a plethora of dining venues, making it an ideal base for exploring the vibrant capital. Nestled on the 38th floor of a skyscraper, the hotel offers stunning panoramic views over the city, especially enchanting at night. Visitors consistently commend the breathtaking vistas visible from the comfort of their rooms and balconies.
Superbly situated, the hotel matches its location with well-appointed rooms and friendly, attentive staff who strive to ensure guest satisfaction. The rooms are clean, spacious, and cozy, equipped with everything needed for a comfortable stay. Additionally, the hotel's strategic spot places guests within walking distance of central facilities and cultural hotspots, enhancing its appeal to both tourists and business travelers.
The hotel’s location also offers great value for money, providing high-quality services in a prime area. Despite the challenge some guests face in locating the hotel within the residential complex, the overall experience largely compensates with its unmatched views and proximity to Astana's bustling city life. Vip House Hotel is indeed a top choice for visitors seeking both convenience and an awe-inspiring backdrop during their stay.
Breakfast
Guests at Vip House Hotel generally appreciate the convenience and taste of the breakfast offerings. Many highlight the practical system of having breakfast delivered directly to their rooms at a pre-arranged time, which adds an element of personalized service. The breakfasts are composed of a set menu with a choice of four different options, typically involving hearty, simple fare like porridge, scrambled eggs, and protein dishes. Guests find the meals to be tasty, filling, and made with fresh ingredients, though some have noted that the variety is somewhat limited and at times repetitive. There's a vegetarian option available, which broadens the choices slightly. While the breakfast is described as not overly elaborate, it consistently meets expectations, ensuring no one leaves hungry. The friendly and accommodating staff contribute positively to the breakfast experience, further enhancing guests' stays at the hotel.
Rooms
Vip House Hotel provides a remarkable experience with its uniquely themed rooms that transport guests to different parts of the world. Each accommodation is thoughtfully decorated, offering spacious and stylish interiors that exude comfort and warmth. The rooms stand out for their cleanliness and modern conveniences, including amenities like fridges, electric kettles, and minibars, ensuring guests have everything they need for a comfortable stay. Many guests rave about the breathtaking views from the 38th floor, offering stunning vistas of the city and its attractions, which add an extra touch of magic to their experience.
The hotel’s location is superb, right in the heart of the city, making it perfect for both leisure and business travelers. Rooms are well-equipped with comfortable beds, modern bathrooms often featuring washing machines, and a variety of toiletries. The staff's friendliness and attentiveness further enhance the stay, making guests feel welcomed and valued. Despite minor inconveniences like lack of air conditioning, the rooms manage to remain cozy and are often aired out when needed.
Overall, the Vip House Hotel excels with its fusion of style, comfort, and convenience, complemented by an outstanding location and panoramic views that leave guests eager to return.
Beds
Vip House Hotel receives consistent praise for its beds, which guests often describe as comfortable and pleasingly spacious. Many reviews highlight the clean and cozy ambiance of the rooms, with beds noted for their ample size and comfort, supported by sparkling clean linens. Several guests have remarked on how comfortable the beds are, often appreciating the orthopedic qualities of the mattress. Pillows, though receiving mixed feedback, generally contribute to a restful sleep experience. While there are mentions of preferences not being met, such as beds being too soft for some, the majority of guests appreciate the comfort offered. The hotel's bedding is frequently regarded as excellent, ensuring restful nights for visitors.
Cleanliness
Vip House Hotel offers guests a reliably pristine experience, with cleanliness frequently highlighted in reviews. The rooms and bathrooms are consistently noted to be very clean, cozy, and welcoming, often accompanied by pleasant aromas that enhance the comfort of the stay. Bed linen and towels are described as being exceptionally clean, with a notable pure white appearance. Guests appreciate the provision of clean towels, bottled water, and essential supplies such as toothbrushes and toothpaste, which are replenished daily.
While some reviews express mild dissatisfaction with aspects of cleaning, such as occasional oversight in mirror cleaning or aging towels, the overall consensus portrays a well-maintained environment. The hotel’s location is advantageous, offering beautiful views and proximity to city amenities like malls and restaurants, which complements the tidy and well-organized property.
The spaciousness and modern design of the rooms provide a perfect setting for relaxation, aided by comfortable beds. Staff receives praise for their attentiveness and politeness, contributing to the cozy atmosphere with a readiness to accommodate early breakfasts and provide excellent service altogether. The hotel's central location and safety further add to the appeal, making Vip House Hotel highly recommended and ensuring guests leave with a sense of satisfaction from an overall clean and comfortable stay.
Staff
At the heart of the Vip House Hotel experience is its exceptional staff, consistently praised by guests for their friendliness and helpfulness. The team is noted for being polite, responsive, and eager to accommodate guest needs, providing a warm welcome from check-in to checkout. Many guests highlight the attentive service at the reception, with staff available around the clock to assist with any inquiries. The positive demeanor extends to all areas of service, where their willingness to assist and their flexibility make stays particularly enjoyable. Additionally, their readiness to prepare early breakfasts and provide quick responses to comments underline their commitment to guest satisfaction. Despite some minor language barriers, the staff's kind and courteous approach leaves a lasting impression on visitors. Whether it’s the attentive receptionists or the overall hospitable atmosphere, the staff at Vip House Hotel enhance every aspect of the guest experience, ensuring a memorable stay.
Wi-Fi
Travelers to the Vip House Hotel in Astana often commend the establishment for its impressive Wi-Fi service. Guests have consistently noted the reliability and speed of the internet, with descriptors such as efficient, fast, and high-performance frequently used in reviews. Many find the Wi-Fi experience seamless, praising how nothing lags or slows down. Wi-Fi accessibility extends to the rooms, allowing guests to enjoy good connectivity in their private spaces.
Despite these accolades, there are occasional comments about connectivity issues, requiring a trip to reception for assistance. However, the majority of feedback remains positive, highlighting the satisfaction with the hotel's ability to cater to the digital needs of its guests. While navigating the hotel's entrance and reaching the 38th floor can be confusing for newcomers due to its prime location, the quality of the Wi-Fi is a significant feature that stands out, enhancing the overall stay.
4 Star
Vip House Hotel in Astana offers a compelling experience for guests seeking value and quality. With a reasonable price point and an outstanding cost-performance ratio, it stands out even among other four-star establishments in the city. Guests are frequently impressed by the breathtaking views from their windows, particularly the stunning nighttime skyline of Astana.
Service at Vip House Hotel is a highlight, as the staff is noted for being polite, friendly, and responsive, contributing to an overall excellent experience. The hotel serves four different types of breakfasts, adding to the convenience and satisfaction of business travelers who find this a good choice for their trips.
The building is large, which can make locating the entrance a bit challenging, and the establishment lacks a visible sign, giving it more of a guest house feel than a traditional hotel atmosphere. Despite being described as a big apartment divided into units, guests still find it comparable to and even better than conventional four-star hotels in certain aspects.
Recent renovations have improved the accommodation, enhancing the overall quality. While there are minor issues like difficulty finding the entrance and some Wi-Fi troubles, the overall experience is rated highly by guests, making Vip House Hotel a recommended choice for those visiting Astana.
No, Vip House Hotel doesn't have any pool.
No, a spa isn't available at Vip House Hotel.
No, Vip House Hotel doesn't allow dogs.
No, parking facilities aren't available at Vip House Hotel.