The staff at Alma Hotel have received mixed reviews from guests. Some guests have praised the hotel's staff for their excellent service, availability and helpfulness. They appreciated the night auditor's service and the staff who assisted them in leaving their suitcase after check-out. Others, however, have had negative experiences with the receptionist, who was rude, dismissive and even aggressive. There were also several complaints about the staff's lack of friendliness and professionalism. Despite this, there were still several positive mentions of friendly, helpful and cordial staff members, particularly Nanana, Giovanni and the night lady. Guests have also appreciated the central location of the hotel and the luggage storage service. It is worth noting, however, that the hotel is located in a shady alleyway with a rough atmosphere at night. Overall, while some guests have found the staff to be unpleasant, others have had more positive experiences and the staff's availability and helpfulness have been praised.
