Heritage Auckland, A Heritage Hotel
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Summary of reviewsHeritage Auckland, A Heritage Hotel, is consistently lauded for its prime central location, making it a perfect base for exploring Auckland. It's situated close to major city attractions such as the Sky Tower, Viaduct and Queen Street, along with numerous shops, restaurants and cafes. Guests appreciate the hotel's historic building, which adds a unique charm to their stays and its close proximity to the city's central business district enhances convenience for both leisure and business travelers.
The hotel's facilities are well-regarded, especially the rooftop pool with its stunning sunset views over the city and harbor. The outdoor pool and spacious rooms, described as clean and comfortable, further contribute to a pleasant experience for families and individuals. The staff's friendliness and helpfulness are frequently commended with particular praise for the reception and concierge teams, enhancing the overall experience.
The rooms at Heritage Auckland are notably spacious with many featuring well-equipped kitchens and large bathrooms. Cleanliness is a strong point with many guests describing their accommodations as spotless and comfortable. However, some rooms are reported as dated with worn furnishings and occasional maintenance issues, which detracts from the stay for a few guests.
Breakfast reviews are mixed with some guests appreciating the continental offerings and convenient location for dining, while others express disappointment with the inconsistency of breakfast service, limited variety and the cost. The dining experience also has mixed reviews with some positive feedback regarding the German restaurant and room service, though there are complaints about the limited menu, quality of food, frequent closures of the restaurant and lack of an in-house bar.
The cleanliness of the hotel is generally praised despite some minor lapses in daily housekeeping and the dated nature of some furniture. The hotel's extensive recreational facilities, including two gyms, a rooftop tennis court and both indoor and outdoor pools, receive high marks for their quality and upkeep. The gym facilities, in particular, are frequently highlighted for their exceptional quality and the addition of a spa and sauna.
WiFi service is another area with mixed feedback with some guests praising the fast and reliable connection, while others report significant issues with connectivity and speed. The parking situation is also mixed with valet parking being noted as convenient though expensive and challenges with finding self-parking options.
Overall, Heritage Auckland is a highly recommended choice for visitors looking to explore Auckland with the added benefits of great facilities, spacious and clean rooms and a central, convenient location. However, there are areas for improvement, particularly in breakfast and dining services, room updates and parking options.
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The hotel's facilities are well-regarded, especially the rooftop pool with its stunning sunset views over the city and harbor. The outdoor pool and spacious rooms, described as clean and comfortable, further contribute to a pleasant experience for families and individuals. The staff's friendliness and helpfulness are frequently commended with particular praise for the reception and concierge teams, enhancing the overall experience.
The rooms at Heritage Auckland are notably spacious with many featuring well-equipped kitchens and large bathrooms. Cleanliness is a strong point with many guests describing their accommodations as spotless and comfortable. However, some rooms are reported as dated with worn furnishings and occasional maintenance issues, which detracts from the stay for a few guests.
Breakfast reviews are mixed with some guests appreciating the continental offerings and convenient location for dining, while others express disappointment with the inconsistency of breakfast service, limited variety and the cost. The dining experience also has mixed reviews with some positive feedback regarding the German restaurant and room service, though there are complaints about the limited menu, quality of food, frequent closures of the restaurant and lack of an in-house bar.
The cleanliness of the hotel is generally praised despite some minor lapses in daily housekeeping and the dated nature of some furniture. The hotel's extensive recreational facilities, including two gyms, a rooftop tennis court and both indoor and outdoor pools, receive high marks for their quality and upkeep. The gym facilities, in particular, are frequently highlighted for their exceptional quality and the addition of a spa and sauna.
WiFi service is another area with mixed feedback with some guests praising the fast and reliable connection, while others report significant issues with connectivity and speed. The parking situation is also mixed with valet parking being noted as convenient though expensive and challenges with finding self-parking options.
Overall, Heritage Auckland is a highly recommended choice for visitors looking to explore Auckland with the added benefits of great facilities, spacious and clean rooms and a central, convenient location. However, there are areas for improvement, particularly in breakfast and dining services, room updates and parking options.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Heritage Auckland is praised for its exceptional, central location, making it an ideal base for exploring the city. Guests frequently highlight its proximity to major attractions like the Sky Tower, Viaduct and Queen Street, as well as numerous shops, restaurants and cafes. The convenience of being within walking distance to the CBD and various points of interest is a consistent positive note.
The hotel's historic building adds a unique charm, appealing to those who appreciate character in their accommodations. Additionally, the facilities, including the outdoor and rooftop pools, are well-loved for their quality and appeal, especially the rooftop pool which offers stunning sunset views over the city and harbor. The spacious rooms, described as clean and comfortable, contribute to a pleasant stay for families and individuals alike.
Staff friendliness and helpfulness are also frequently commended, enhancing the overall experience. Guests find the location not only accessible but also peaceful despite being in the city's heart, thanks to well-insulated rooms. All these elements make Heritage Auckland a highly recommended choice for visitors aiming to explore Auckland easily and comfortably.
The breakfast experience at Heritage Auckland, A Heritage Hotel, has received mixed reviews from guests. Some found the breakfast to be very good value for money, enjoying the service and finding it close to everything with a convenient walk to Queen Street and other dining options. The continental breakfast received positive remarks, as did the overall breakfast station.
However, there were notable challenges. Many guests were disappointed with the lack of consistent breakfast service throughout the week with no breakfast available on certain days and the restaurant frequently closed during mornings. The absence of in-room breakfast options also left some wanting more. When it was offered, the breakfast buffet was often described as average or not living up to expectations with some specific complaints about the quality of the food, such as cold, rubbery scrambled eggs and overall lack of variety.
The cost of breakfast was another recurring issue with several guests noting that the $35 per person price tag was steep for what was offered. For those who had to seek alternatives, the feedback suggests the hotel could benefit from reopening or improving its breakfast services to better meet guest expectations.
The dining experience at Heritage Auckland, A Heritage Hotel, seems to be a mixed bag according to guest reviews. While some guests lauded the hotel restaurant for its great food choices and room service, others expressed disappointment with the limited menu, lack of vegetables and the overall quality of meals. There was particular praise for the German restaurant and its beers with some guests finding it a delightful culinary option. However, many highlighted the inconvenience of the restaurant being closed frequently, including on weekends and mornings and the absence of an in-house bar or regular dining facilities.
Room service, when available, received mixed reviews; although some enjoyed delicious meals, others experienced long delivery times and lukewarm food. The lack of dining options and other food and beverage facilities at the hotel seemed to be a recurring issue with several guests emphasizing the need for reopening the bar and restaurant to improve the overall guest experience.
The hotel's proximity to the Viaduct was a noted advantage, giving guests alternative dining options just a short walk away. Overall, while there were some high points, the dining situation at Heritage Auckland appears to have left several guests wishing for more consistent and comprehensive food services.
The rooms at Heritage Auckland, A Heritage Hotel, offer guests an impressive amount of space, often larger than typical hotel rooms, making them particularly suitable for families or those seeking a more generous living area. Many reviewers appreciated the well-equipped kitchens and large bathrooms, which added an extra layer of convenience to their stays. Cleanliness was frequently highlighted with many rooms being described as spotless and well-maintained. Comfortable beds and plentiful amenities, such as kitchenettes and washing machines, were also favorably mentioned, contributing to the overall good impressions guests had of their accommodations.
However, it's evident that the hotel could benefit from some updates. Many rooms are described as dated with worn furnishings, old carpets and tired decor. This aging aspect seemed to detract from some guests' experiences with reports of issues such as musty smells, noisy street-facing rooms, poor maintenance and even occasional cleanliness lapses. The hotel’s attempts at modern comfort were not always successful, as some rooms had faulty air conditioning, broken fixtures and outdated electronics.
Despite these drawbacks, many guests enjoyed their stay, particularly appreciating the room's spaciousness, effective soundproofing and overall comfort. The views from the rooms and the rooftop, the spacious family rooms and the range of facilities including the pool, gym and tennis court, were also praised. The hotel's location and historical charm added to the positive experience for many, making it a decent choice for those who value space and amenities, although it might fall short for those seeking modern luxury or pristine conditions.
Heritage Auckland, A Heritage Hotel consistently receives high praise for its beds from guests. The vast majority of reviews highlight the exceptional comfort, often describing the beds as incredibly comfy, super comfortable and even comparing them to sleeping on clouds. Many guests rave about the softness of the bedding and pillows, alongside the tightly fluffed and soft pillows that add to the overall comfort.
Several guests emphasize that they enjoy some of the best sleep they've had during their stays, thanks to the comfortable mattresses and high-quality linens. Families also note that their kids loved the large, comfy beds and the general consensus is that the hotel provides a highly restful sleeping experience.
However, a few reviews mention that the beds were too soft for some guests' liking, leading to experiences with sagging mattresses or a lack of adequate support. Despite these exceptions, the majority of guests report their beds as being clean, well-maintained and contributing significantly to an enjoyable stay.
Overall, the bedding at Heritage Auckland receives immense acclaim with words like amazing and fantastic frequently used to describe the experience. The hotel’s reputation for providing comfortable, inviting beds seems to be well-deserved, making it a highly recommended choice for those who prioritize a good night's sleep.
Heritage Auckland, A Heritage Hotel, consistently receives commendations for its cleanliness despite some noted areas for improvement. Guests often describe the rooms as clean, tidy and well-furnished with many mentioning that the facilities are maintained to a high standard. Large rooms with comfortable beds and spacious layouts also add to the overall positive experience.
The hotel’s pools and specific areas are frequently highlighted as clean and well-kept, enhancing guests' stay with well-maintained amenities. Numerous reviewers appreciated the modern decor and spotless bathrooms, indicating that housekeeping generally does an excellent job in keeping the spaces inviting and hygienic.
However, there are instances mentioned where housekeeping could have been more consistent with some guests noting that their rooms were not cleaned daily or as frequently as expected. Additionally, while many found the decor charming, others pointed out that some furniture and carpets appeared dated or stained. Specific grievances included occasional dust, stray hairs and minor neglect in deeper cleaning tasks, like grime in bathrooms or uncleaned fridges from previous occupants.
Overall, despite some drawbacks related to the dated nature of the furniture and inconsistent housekeeping routines, Heritage Auckland generally provides a clean, comfortable and well-maintained environment, ensuring a pleasant stay for most visitors.
Nestled in a prime location, Heritage Auckland, A Heritage Hotel, has garnered substantial admiration for its attentive and courteous staff. Many guests have consistently praised the hotel team for being exceptionally friendly, helpful and accommodating throughout their stays. The reception staff often stand out for their professionalism and willingness to go the extra mile, ensuring efficient check-ins and addressing any concerns promptly.
Several reviews highlight the impressive service from specific staff members, such as the aforementioned Carine at reception and Jason the concierge, whose helpfulness left a lasting impression. Even the valet parking team didn't go unnoticed; their quick and pleasant service added an extra layer of convenience for guests. Breakfast service upheld the high standards, contributing to the overall positive experience with generous service.
Despite a handful of mixed reviews pointing out less favorable interactions, the general consensus remains overwhelmingly positive. The housekeeping team also contributed significantly to guest satisfaction, maintaining clean and pleasant rooms. Notably, guests frequently mention the accommodating nature of the staff, who were described as welcoming and polite. The dedication of the hotel's personnel is frequently cited as a reason for guests' enjoyable experiences, proving to be an integral part of the hotel's appeal.
The wifi situation at Heritage Auckland, A Heritage Hotel, garners mixed reviews from guests. On the positive side, many guests experienced excellent, smooth and fast internet connections that were suitable for both work and leisure. Some praised the WiFi as being great and very good throughout the property. However, numerous guests reported significant issues, such as the internet service being very bad, slow or even completely unavailable in certain areas and rooms. Instances of WiFi occasionally stopping or being impossible to connect to were also common. Some guests had to resort to using their own data or sought help from the hotel manager. Overall, while there are instances of excellent connectivity, the inconsistency in the WiFi service has been a notable concern for many staying at the hotel.
Heritage Auckland, A Heritage Hotel, offers exceptional gym facilities that guests repeatedly highlight as a standout feature of their stay. The hotel boasts two well-equipped gyms with one located conveniently on the rooftop, providing fantastic views and a clean environment. Multiple reviews emphasize the high quality and variety of gym equipment available. Guests appreciate the additional benefits of having pool access adjacent to the gym, making for a comprehensive fitness and relaxation experience. The rooftop gym is particularly praised for its cleanliness and the added luxury of a spa and sauna in close proximity. Overall, the gym facilities receive consistent praise for their excellence and are cited as a major positive aspect of the hotel.
Heritage Auckland, A Heritage Hotel, garners high praise for its extensive pool facilities. Visitors are particularly impressed by the stunning rooftop pool, which offers breathtaking views of the city, especially at night. The rooftop pool is frequently described as amazing, fantastic and brilliant. Guests appreciate its heated feature, making it a pleasant experience even in cooler weather.
Families find the pools to be a big hit with kids, pointing out both indoor and outdoor options. Alongside these, the hotel boasts additional amenities such as spas, a gym and saunas. The outdoor pool area is frequently noted for being fantastic and well-maintained, providing a lovely spot for relaxation.
Despite some minor issues like occasional overcrowding and cleanliness maintenance, most reviews emphasize the enjoyable and clean pool facilities. The thoughtful provision of access to pools and spas even after checkout is highlighted as a noteworthy perk. With the combination of exceptional pools, entertaining options like tennis courts and a prime central location, Heritage Auckland stands out as a top choice for both leisure and family-friendly stays.
Guests have frequently praised the tennis courts at Heritage Auckland, A Heritage Hotel, noting them as one of the highlights among the many recreational options available. The presence of tennis courts, along with two gyms and two pools, adds to the overall appeal of the hotel's fitness amenities. Visitors mentioned the availability of tennis equipment, though some suggested that the racquets might need updating. Overall, the tennis court is viewed as a fun and engaging feature, complementing the hotel's great location for tennis enthusiasts. The facilities received appreciation for being part of the diverse entertainment options offered, ensuring that guests have ample activities to enjoy during their stay.
The parking situation at Heritage Auckland presents a mix of convenience and challenges for guests. Many reviewers noted that valet parking is the primary option with a nightly fee of $45, which some found quite expensive. Despite the cost, several guests appreciated the quick return service and found the valet team pleasant. However, there were concerns about cars being left unattended or on the street, which raised safety issues for some and a few experienced difficulty finding the parking access point due to poor signage.
Self-parking options were mentioned as a cheaper alternative, though they require effort as nearby parking can be blocks away. Some guests had the convenience of parking on-site or in the basement, but others struggled with limited availability and found parking in the surrounding area, particularly during roadworks, to be challenging.
Overall, while the valet service is generally praised for its efficiency, the cost and occasional lapses in service leave room for improvement. It's clear that more straightforward, affordable and safer parking options would enhance the overall guest experience at this establishment.
Heritage Auckland, A Heritage Hotel, offers a delightful experience for families with children, making it a memorable destination for a family stay. Numerous reviews highlight the hotel's family-friendly environment, equipped with spacious and comfortable rooms, ideal for accommodating both parents and kids. Guests appreciated the great value provided by large family rooms and suites, some of which even include cooking facilities and balconies.
Children particularly enjoyed the heated rooftop pool, which was a standout feature for many families. Whether it was after a long flight or just a relaxing day by the pool, the kids found joy in the water amenities, making it a recommendable spot for young children who love both water and outdoor activities. Besides the pool, the hotel offers various family-friendly activities and facilities that kept both children and parents entertained throughout their stay.
The hotel's central location and clean, quiet environment, coupled with friendly staff, added to the overall positive experience for families. While a few reviews pointed out limitations, such as discomfort with the sofa bed or noise issues, the general consensus remained favorable. The large deluxe double rooms and family apartments provided ample space for kids, ensuring a pleasant and relaxed family vacation.
Overall, Heritage Auckland stands out as a commendable option for families seeking a comfortable, spacious and entertaining stay in the heart of the city.
Heritage Auckland, A Heritage Hotel, boasts a prime location ideal for those eager to experience the city's vibrant nightlife. Guests appreciate the hotel's proximity to numerous bars, pubs and nightclubs, making it convenient for evening entertainment. The central Auckland location ensures that all amenities are within walking distance, including a variety of restaurants and the bustling marina. The hotel's handy position near city nightlife options and attractions highlights its suitability for travelers looking to explore the energetic urban scene without the need for extensive travel.
Heritage Auckland, A Heritage Hotel, provides a four-star experience with accommodations and services that align with its rating. Guests often highlight its reliable and superb comforts, complete with four-star amenities and well-maintained facilities. Historic charm and a great location add further allure to the hotel’s appeal.
The hotel delivers a perfect blend of value and quality, making it a noteworthy four-star property. Its spacious offerings include large rooms, some with up to four beds and many guests find the beds particularly comfortable. Highlights also include multiple pools ideal for families and a selection of good and reasonably priced dinner menus.
Staff and overall facility standards contribute to a warm and comfortable atmosphere, deemed by many as offering a great value. However, a few reviews suggest discrepancies in room quality and cleanliness with some experiences falling short of the four-star expectation. Nonetheless, for the most part, the hotel meets the anticipated quality and service of a four-star rating.
Heritage Auckland, A Heritage Hotel, is highly regarded by business travelers for its strategic location and excellent amenities. Situated close to the business district, it offers easy access for those commuting to offices and attending meetings. The hotel boasts business-friendly facilities, including accessible business centers and well-prepared conference rooms, ideal for important meetings and events. Guests appreciate the efficient staff and the setup, which is tailored to meet the needs of corporate stays.
In addition to its business perks, the hotel provides good facilities such as a beautiful rooftop pool, offering a serene escape after a busy day. The environment is quiet, ensuring a restful night's sleep on the incredibly comfortable beds. The hotel's location is also convenient for shopping and dining, adding to its appeal for travelers balancing work with leisure.
However, there are minor areas noted for improvement, such as the absence of a computer for guest use in the business center and occasional noise from adjacent meeting rooms. Despite these small drawbacks, the hotel remains a popular choice among business travelers seeking a blend of efficiency, comfort and convenience in Auckland.
The Heritage Auckland, A Heritage Hotel, offers a mix of accessibility features that cater to guests with disabilities. The hotel is praised for its handy central location, making it convenient for visitors to explore the vibrant Viaduct area. Guests appreciate the extensive facilities, which include two pools, spas, a gym and a sauna, adding to the comfort of their stay.
The hotel boasts accessible rooms and bathrooms, which are described as excellent, providing necessary amenities for guests with disabilities. However, some areas could benefit from updates to enhance overall comfort. There are also a few challenges, such as unclear indoor pool signage and difficulty accessing different areas between the tower and hotel block, which may pose issues for those with limited mobility.
Despite these minor drawbacks, the accessible facilities and comfortable beds are significant positives. Parking options could be improved, as other hotels in the area offer valet parking with wheelchair access. Additionally, staff assistance may be required for adjusting room temperatures. Overall, the Heritage Auckland provides a good range of accessible features, though there is room for improvement to fully accommodate all guests.
The rooftop pool at Heritage Auckland, A Heritage Hotel, consistently delighted guests with its stunning sky views and excellent sunset vistas. This heated rooftop pool garnered praise for being both beautiful at night and fun for families, providing enjoyment for both kids and adults. Visitors appreciated the convenience of accessing the pool and spa even after checkout. The spacious rooms and comfortable beds added to the overall pleasant stay.
Guests used both the indoor and outdoor pools and many highlighted the rooftop pool and spa as being particularly amazing. The friendly staff and clean facilities further enhanced the experience. With positive remarks on the pool’s cleanliness and the overall ambiance, many found the rooftop swimming area to be a fantastic, superb and necessary feature of their stay.
Though there were occasional mentions of needing a clean, the overwhelming majority of reviews emphasized the rooftop pool's excellence and beauty, making it a standout amenity of the hotel.
The Heritage Auckland, A Heritage Hotel, receives high praise for its heated pool amenities. Guests frequently highlight the stunning luxury of both the pool and spa areas. The heated rooftop pool is a particular favorite with many enjoying its warm, clean waters and the lovely atmosphere. It's a great spot for relaxation and often used by guests in the evenings and throughout the day. Visitors appreciate the convenience and quality, describing the heated pool and jacuzzi as great and noting that the cleanliness adds to the experience. The heated pool is consistently mentioned as a nice feature and an appreciated bonus during their stay.
The Heritage Auckland, A Heritage Hotel, boasts a notably appealing outdoor pool experience. Guests frequently highlight the rooftop pool, which comes with the dual advantage of beautiful views and a welcoming sun terrace. The outdoor pool area, including a heated option, is recurrently described as superb and fantastic, making it a standout feature of the hotel. Many guests appreciate the variety, noting the additional availability of an indoor pool. Overall, the outdoor pool is well-received for its atmosphere and amenities with several guests particularly enjoying the kids' spaces and the bonus of having a pool to relax in the Auckland climate. Despite occasional weather-related temperature concerns, the outdoor pool remains a beloved and integral part of the guest experience at Heritage Auckland.
Heritage Auckland, A Heritage Hotel, provides guests with the luxury of choice, featuring both indoor and outdoor swimming pools. The indoor pool stands out for its lovely atmosphere and comfortable, heated water temperature, making it an inviting spot to swim and relax. Although some guests mentioned the indoor pool's location and signage could be clearer, the reward of discovering this facility is well worth it. The indoor pool area also includes additional amenities such as a sauna, enhancing the relaxation experience. Overall, guests appreciate the superb indoor pool as a relaxing retreat, even if it takes a bit of effort to locate.
Heritage Auckland, A Heritage Hotel, offers a mixed bag when it comes to luxurious stays. The highlights of guest experiences often focus on the stunning luxury pool and spa, as well as the overall feel of luxury throughout the property. Guests have consistently praised the luxurious and glam atmosphere, noting that it provides superb facilities and amenities which are a key part of the luxury experience.
However, opinions on the rooms are varied. Some guests have enjoyed the spacious and extremely luxurious accommodations, but others felt that the rooms did not live up to the hotel's luxury branding, citing dated decor and limited TV channels. The service at the hotel has been described as a key aspect of its appeal, contributing significantly to the luxurious feel. Heritage charm added a touch of elegance, enhancing the sense of a premium stay.
Despite these positives, there have been critiques regarding the value for money with some guests feeling that the stay was overpriced, particularly when luxurious expectations were not met. A few comments indicated that the hotel needed renovation and others experienced an underwhelming stay that fell short of four-star expectations. Nonetheless, for those who valued the superb pool, spa and overall luxurious ambiance, the Heritage Auckland succeeded in providing a memorable stay.
Heritage Auckland, A Heritage Hotel, exudes romance, making it a prime choice for couples seeking a memorable getaway. The hotel boasts a perfect romantic setting with enchanting nighttime views that create a dreamy atmosphere. Guests can explore several nice romantic spots in the vicinity, ensuring ample opportunities for intimate moments. For special occasions, the hotel goes the extra mile, offering lovely gestures like complimentary bubbles and thoughtful notes, which make anniversaries even more special. Additionally, the area around the hotel offers charming romantic dinner options, enhancing the couples' retreat experience. An excellent recommendation for a romantic escapade.
Location Show Map
Location
The hotel's historic building adds a unique charm, appealing to those who appreciate character in their accommodations. Additionally, the facilities, including the outdoor and rooftop pools, are well-loved for their quality and appeal, especially the rooftop pool which offers stunning sunset views over the city and harbor. The spacious rooms, described as clean and comfortable, contribute to a pleasant stay for families and individuals alike.
Staff friendliness and helpfulness are also frequently commended, enhancing the overall experience. Guests find the location not only accessible but also peaceful despite being in the city's heart, thanks to well-insulated rooms. All these elements make Heritage Auckland a highly recommended choice for visitors aiming to explore Auckland easily and comfortably.
Breakfast
However, there were notable challenges. Many guests were disappointed with the lack of consistent breakfast service throughout the week with no breakfast available on certain days and the restaurant frequently closed during mornings. The absence of in-room breakfast options also left some wanting more. When it was offered, the breakfast buffet was often described as average or not living up to expectations with some specific complaints about the quality of the food, such as cold, rubbery scrambled eggs and overall lack of variety.
The cost of breakfast was another recurring issue with several guests noting that the $35 per person price tag was steep for what was offered. For those who had to seek alternatives, the feedback suggests the hotel could benefit from reopening or improving its breakfast services to better meet guest expectations.
Dinner
Room service, when available, received mixed reviews; although some enjoyed delicious meals, others experienced long delivery times and lukewarm food. The lack of dining options and other food and beverage facilities at the hotel seemed to be a recurring issue with several guests emphasizing the need for reopening the bar and restaurant to improve the overall guest experience.
The hotel's proximity to the Viaduct was a noted advantage, giving guests alternative dining options just a short walk away. Overall, while there were some high points, the dining situation at Heritage Auckland appears to have left several guests wishing for more consistent and comprehensive food services.
Rooms
However, it's evident that the hotel could benefit from some updates. Many rooms are described as dated with worn furnishings, old carpets and tired decor. This aging aspect seemed to detract from some guests' experiences with reports of issues such as musty smells, noisy street-facing rooms, poor maintenance and even occasional cleanliness lapses. The hotel’s attempts at modern comfort were not always successful, as some rooms had faulty air conditioning, broken fixtures and outdated electronics.
Despite these drawbacks, many guests enjoyed their stay, particularly appreciating the room's spaciousness, effective soundproofing and overall comfort. The views from the rooms and the rooftop, the spacious family rooms and the range of facilities including the pool, gym and tennis court, were also praised. The hotel's location and historical charm added to the positive experience for many, making it a decent choice for those who value space and amenities, although it might fall short for those seeking modern luxury or pristine conditions.
Beds
Several guests emphasize that they enjoy some of the best sleep they've had during their stays, thanks to the comfortable mattresses and high-quality linens. Families also note that their kids loved the large, comfy beds and the general consensus is that the hotel provides a highly restful sleeping experience.
However, a few reviews mention that the beds were too soft for some guests' liking, leading to experiences with sagging mattresses or a lack of adequate support. Despite these exceptions, the majority of guests report their beds as being clean, well-maintained and contributing significantly to an enjoyable stay.
Overall, the bedding at Heritage Auckland receives immense acclaim with words like amazing and fantastic frequently used to describe the experience. The hotel’s reputation for providing comfortable, inviting beds seems to be well-deserved, making it a highly recommended choice for those who prioritize a good night's sleep.
Cleanliness
The hotel’s pools and specific areas are frequently highlighted as clean and well-kept, enhancing guests' stay with well-maintained amenities. Numerous reviewers appreciated the modern decor and spotless bathrooms, indicating that housekeeping generally does an excellent job in keeping the spaces inviting and hygienic.
However, there are instances mentioned where housekeeping could have been more consistent with some guests noting that their rooms were not cleaned daily or as frequently as expected. Additionally, while many found the decor charming, others pointed out that some furniture and carpets appeared dated or stained. Specific grievances included occasional dust, stray hairs and minor neglect in deeper cleaning tasks, like grime in bathrooms or uncleaned fridges from previous occupants.
Overall, despite some drawbacks related to the dated nature of the furniture and inconsistent housekeeping routines, Heritage Auckland generally provides a clean, comfortable and well-maintained environment, ensuring a pleasant stay for most visitors.
Staff
Several reviews highlight the impressive service from specific staff members, such as the aforementioned Carine at reception and Jason the concierge, whose helpfulness left a lasting impression. Even the valet parking team didn't go unnoticed; their quick and pleasant service added an extra layer of convenience for guests. Breakfast service upheld the high standards, contributing to the overall positive experience with generous service.
Despite a handful of mixed reviews pointing out less favorable interactions, the general consensus remains overwhelmingly positive. The housekeeping team also contributed significantly to guest satisfaction, maintaining clean and pleasant rooms. Notably, guests frequently mention the accommodating nature of the staff, who were described as welcoming and polite. The dedication of the hotel's personnel is frequently cited as a reason for guests' enjoyable experiences, proving to be an integral part of the hotel's appeal.
Wi-Fi
Gym
Pool
Families find the pools to be a big hit with kids, pointing out both indoor and outdoor options. Alongside these, the hotel boasts additional amenities such as spas, a gym and saunas. The outdoor pool area is frequently noted for being fantastic and well-maintained, providing a lovely spot for relaxation.
Despite some minor issues like occasional overcrowding and cleanliness maintenance, most reviews emphasize the enjoyable and clean pool facilities. The thoughtful provision of access to pools and spas even after checkout is highlighted as a noteworthy perk. With the combination of exceptional pools, entertaining options like tennis courts and a prime central location, Heritage Auckland stands out as a top choice for both leisure and family-friendly stays.
Tennis
Parking
Self-parking options were mentioned as a cheaper alternative, though they require effort as nearby parking can be blocks away. Some guests had the convenience of parking on-site or in the basement, but others struggled with limited availability and found parking in the surrounding area, particularly during roadworks, to be challenging.
Overall, while the valet service is generally praised for its efficiency, the cost and occasional lapses in service leave room for improvement. It's clear that more straightforward, affordable and safer parking options would enhance the overall guest experience at this establishment.
Family
Children particularly enjoyed the heated rooftop pool, which was a standout feature for many families. Whether it was after a long flight or just a relaxing day by the pool, the kids found joy in the water amenities, making it a recommendable spot for young children who love both water and outdoor activities. Besides the pool, the hotel offers various family-friendly activities and facilities that kept both children and parents entertained throughout their stay.
The hotel's central location and clean, quiet environment, coupled with friendly staff, added to the overall positive experience for families. While a few reviews pointed out limitations, such as discomfort with the sofa bed or noise issues, the general consensus remained favorable. The large deluxe double rooms and family apartments provided ample space for kids, ensuring a pleasant and relaxed family vacation.
Overall, Heritage Auckland stands out as a commendable option for families seeking a comfortable, spacious and entertaining stay in the heart of the city.
Nightlife
4 Star
The hotel delivers a perfect blend of value and quality, making it a noteworthy four-star property. Its spacious offerings include large rooms, some with up to four beds and many guests find the beds particularly comfortable. Highlights also include multiple pools ideal for families and a selection of good and reasonably priced dinner menus.
Staff and overall facility standards contribute to a warm and comfortable atmosphere, deemed by many as offering a great value. However, a few reviews suggest discrepancies in room quality and cleanliness with some experiences falling short of the four-star expectation. Nonetheless, for the most part, the hotel meets the anticipated quality and service of a four-star rating.
Business
In addition to its business perks, the hotel provides good facilities such as a beautiful rooftop pool, offering a serene escape after a busy day. The environment is quiet, ensuring a restful night's sleep on the incredibly comfortable beds. The hotel's location is also convenient for shopping and dining, adding to its appeal for travelers balancing work with leisure.
However, there are minor areas noted for improvement, such as the absence of a computer for guest use in the business center and occasional noise from adjacent meeting rooms. Despite these small drawbacks, the hotel remains a popular choice among business travelers seeking a blend of efficiency, comfort and convenience in Auckland.
Accessible
The hotel boasts accessible rooms and bathrooms, which are described as excellent, providing necessary amenities for guests with disabilities. However, some areas could benefit from updates to enhance overall comfort. There are also a few challenges, such as unclear indoor pool signage and difficulty accessing different areas between the tower and hotel block, which may pose issues for those with limited mobility.
Despite these minor drawbacks, the accessible facilities and comfortable beds are significant positives. Parking options could be improved, as other hotels in the area offer valet parking with wheelchair access. Additionally, staff assistance may be required for adjusting room temperatures. Overall, the Heritage Auckland provides a good range of accessible features, though there is room for improvement to fully accommodate all guests.
Rooftop Pool
Guests used both the indoor and outdoor pools and many highlighted the rooftop pool and spa as being particularly amazing. The friendly staff and clean facilities further enhanced the experience. With positive remarks on the pool’s cleanliness and the overall ambiance, many found the rooftop swimming area to be a fantastic, superb and necessary feature of their stay.
Though there were occasional mentions of needing a clean, the overwhelming majority of reviews emphasized the rooftop pool's excellence and beauty, making it a standout amenity of the hotel.
Heated Pool
Outdoor Pool
Indoor Pool
Luxury
However, opinions on the rooms are varied. Some guests have enjoyed the spacious and extremely luxurious accommodations, but others felt that the rooms did not live up to the hotel's luxury branding, citing dated decor and limited TV channels. The service at the hotel has been described as a key aspect of its appeal, contributing significantly to the luxurious feel. Heritage charm added a touch of elegance, enhancing the sense of a premium stay.
Despite these positives, there have been critiques regarding the value for money with some guests feeling that the stay was overpriced, particularly when luxurious expectations were not met. A few comments indicated that the hotel needed renovation and others experienced an underwhelming stay that fell short of four-star expectations. Nonetheless, for those who valued the superb pool, spa and overall luxurious ambiance, the Heritage Auckland succeeded in providing a memorable stay.
Romantic
Yes, Heritage Auckland, A Heritage Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Heritage Auckland, A Heritage Hotel.
No, Heritage Auckland, A Heritage Hotel doesn't allow dogs.
Yes, parking facilities are available at Heritage Auckland, A Heritage Hotel.
Yes, Heritage Auckland, A Heritage Hotel has a gym.
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