The Quadrant Hotel & Suites

Auckland -36.84850700, 174.77069000 , 10 Waterloo Quadrant (Show on Map)
7.2
Good


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Summary of reviewsThe Quadrant Hotel & Suites in Auckland enjoys an outstanding location that is highly favored by both business and leisure travelers. Its central position offers easy access to key attractions like the CBD, Queen Street, Spark Arena and Albert Park, as well as numerous restaurants, shops and transport links. Guests often commend the hotel's walkability and the stunning panoramic views from higher floors, which enhance the overall experience. The friendly and helpful staff add to the hotel’s appeal, making it a convenient and accessible choice for visitors.

The breakfast at the hotel receives mixed reviews, but many guests appreciate the variety and quality of options provided. Positive remarks highlight the inclusion of breakfast, the buffet’s delicious items and the cooked breakfast options. However, there are mentions of crowded dining areas, inconsistent food quality and logistical issues regarding cost and timing, indicating areas for improvement.

Dinner service at The Quadrant Hotel & Suites also sees a blend of feedback. Guests frequently praise the well-prepared and delicious offerings like salmon, pizza and burgers, along with commendable room service. The bar receives compliments as a pleasant venue for casual dining and drinks. Nonetheless, there are concerns about limited menu options, inconsistent food temperatures, understaffing and a lack of clear information about restaurant hours and availability.

The rooms offer a comfortable stay with various sizes and excellent views of the city and harbor. Cleanliness and comfort are frequently highlighted, particularly the well-equipped kitchens and quiet, insulated rooms. Nevertheless, some rooms show signs of age and needed maintenance, such as worn carpets and outdated decor with occasional reports of cleanliness lapses like stained curtains and cockroaches. Despite these issues, the accommodating staff and reasonable pricing contribute to a generally positive experience for guests, especially for those on extended stays.

Cleanliness at the hotel is generally good with many guests commenting on the neat and well-maintained rooms and facilities. However, reports of stained towels, dirty windows and more serious issues like mold and carpets needing cleaning indicate inconsistencies. A deeper and more attentive housekeeping approach is suggested to enhance the overall quality of stays.

The hotel staff receives high praise for their friendliness, professionalism and attentiveness. Guests often highlight the helpfulness of the reception, valet and housekeeping teams with standout service from individuals such as Shilpi and Bela making a big difference in the experience. While there are occasional mentions of unresponsiveness, the majority of guests find the staff's service exemplary.

Guests’ experiences with Wi-Fi are varied with some praising its speed and reliability, while others struggle with connectivity issues, particularly on higher floors. Clearer communication regarding Wi-Fi access and improvements in consistency could benefit future visitors.

The gym facilities are functional but could use updates and better maintenance, as noted by several visitors. Despite having essential equipment and features like a sauna and spa pool, the gym’s worn condition and occasional non-operational equipment are areas needing attention.

Valet parking is generally well-received, being described as efficient and hassle-free. Although some find the $35 daily fee expensive, others view it as a convenient and professional service. Suggestions for lower-priced or free parking options could enhance guest satisfaction.

Being near Auckland's vibrant nightlife, the hotel is ideal for those wanting to explore the city's lively bars, restaurants and live music. While its centrality is a significant advantage, occasional disturbances from street noise and nightlife activities are noted.

Finally, the comfort of the beds garners generally positive feedback with many guests finding them extremely comfy and supportive. However, there are isolated complaints about softness, outdated furnishings and cleanliness issues like stained linens and bed bugs that need addressing.

Overall, The Quadrant Hotel & Suites in Auckland offers a comfortable, centrally-located accommodation with many positive aspects, particularly the helpful staff, strategic location and certain amenities. While some areas require improvements, the hotel remains a popular choice for many travelers.
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Room Types
Deluxe Queen Studio This studio features a private balcony and a kitchen with a microwave and refrigerator. It also has a seating area with flat-screen satellite TV and a DVD player. This room offers 1 queen-sized bed.

Classic One-Bedroom Apartment This apartment features a private balcony and a fully equipped kitchen with a microwave and dishwasher. It also has a separate seating area with flat-screen satellite TV and a DVD player. You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Premier One-Bedroom Apartment This large apartment features a private balcony with city views. It also has a fully equipped kitchen, a separate study area and a spacious lounge with flat-screen satellite TV and a DVD player.

Executive Two-Bedroom Apartment This air-conditioned apartment features a private balcony. It also has full kitchen and laundry facilities and a separate seating area with flat-screen satellite TV and a DVD player.

Penthouse Apartment This large apartment features a wrap-around balcony with panoramic city views, full kitchen and laundry facilities and a spacious living room with flat-screen satellite TV and a DVD player.

Premier Two-Bedroom Apartment Located on the higher floors, this air-conditioned apartment features a private balcony with views of Auckland. It also has full kitchen and laundry facilities and a separate lounge area with a flat-screen satellite TV and a DVD player.

Guest Reviews
7.2
Good
Location
The Quadrant Hotel & Suites boasts a truly enviable location in Auckland, perfect for both business and leisure travelers. Situated in close proximity to central attractions such as the CBD, Queen Street, Spark Arena and Albert Park, the hotel offers easy access to restaurants, shops and transport links. Guests frequently highlight the hotel’s centrality, noting that it allows for convenient exploration of the city on foot. The panoramic views from the higher floors, overlooking either the city or the harbor, are particularly popular, adding to the charm of the stay. Well-located for events, such as concerts and business meetings, the hotel’s position is complemented by friendly and helpful staff. Despite occasional mentions of noise or distance from certain amenities, the majority of reviews focus on the accessibility, excellent value for money and overall convenience that The Quadrant provides, making it a favored choice for those visiting Auckland.

Breakfast
The breakfast experience at The Quadrant Hotel & Suites garnered a range of feedback from guests. On the positive side, many appreciated the inclusion of breakfast with their stay and found the buffet to be quite nice, delicious and satisfactory. There were a variety of choices and some guests highlighted that the cooked breakfast options were particularly appreciated. Some even described the breakfast as amazing, lovely and of high standard with an excellent promotion that made it a good value.

However, several guests noted issues that could benefit from improvement. Some found the breakfast area oddly positioned and too small with limited seating causing delays. Others felt the food quality was inconsistent with mentions of cold, dry or stale items and a lack of variety over multiple days. Various comments suggested that the breakfast was very basic and could be more elaborate. There were also mentions of the breakfast being served in an unconventional area, like a makeshift foyer, which detracted from the overall experience.

Pricing was another point of contention with some guests feeling that the cost was too high for the offerings. There were also logistical issues such as breakfast finishing earlier than expected, food running out and occasional lack of basic items like coffee.

In summary, while the breakfast at The Quadrant Hotel & Suites has its strengths in variety and inclusion, there are notable areas for improvement, particularly in food quality, dining space and consistency.

Dinner
The Quadrant Hotel & Suites offers a varied dining experience that has received mixed reviews from guests. On the positive side, many praised the delicious and well-portioned dinner options, including excellent salmon, great value pizza and tasty burgers and fries at the bar. The bar itself was frequently complimented as a nice spot for casual dining and drinks, providing a convenient alternative to leaving the hotel. Room service also received commendation for its good-quality food, though some experienced issues with availability and communication when ordering.

However, not all feedback was glowing. Several guests highlighted inconsistencies, such as cold or lukewarm food and mentioned that the availability of dining options did not match the information on the hotel's website. There were reports of the restaurant being small and understaffed with some diners finding the menu limited and not up to their expectations. Additionally, a significant number of reviewers noted that the restaurant and bar were often closed, except for breakfast service and expressed frustration over the lack of updated in-room information about dining facilities.

Overall, while there are some high points concerning the quality and taste of the food at The Quadrant Hotel & Suites, the dining experience is marred by operational inconsistencies and poor communication, which may leave some guests disappointed.

Rooms
The rooms at The Quadrant Hotel & Suites offer a range of experiences, from compact to spacious, many with excellent views of the city and harbor. Visitors consistently praise the cleanliness and comfort of the rooms, highlighting the fully equipped kitchens and functional amenities. Many found the rooms to be well-insulated and quiet, ensuring a restful stay. Additionally, the hotel's central location near the harbor and city attractions is a notable advantage.

However, there are several areas for improvement. Some rooms are reported as dated and in need of refurbishment with issues such as worn carpets, outdated decor and occasionally malfunctioning equipment. Bathrooms, in particular, are often described as small and cramped. Maintenance issues such as stained curtains, broken furniture and occasional cleanliness lapses, including reports of cockroaches, were mentioned.

Despite these drawbacks, the friendly and accommodating staff, convenient parking and reasonable pricing contribute positively to the overall experience. Guests appreciate the spaciousness and functionality of the larger apartments, making them a good choice for families or longer stays. While improvements are needed in some areas, The Quadrant Hotel & Suites provides a generally comfortable and conveniently located stay.

Beds
The Quadrant Hotel & Suites garners mixed but generally favorable remarks when it comes to its beds with a significant number of guests appreciating the comfort they provide. Many reviews highlight extremely comfy beds and pillows, often noting how restful their sleep was due to the supportive nature of the mattresses. Descriptions such as super comfortable beds, big and comfy and the bed was very comfortable are quite common, indicating a reliable standard of comfort for most visitors.

However, not all feedback is positive. Some guests mention issues like beds being too soft, outdated or even broken, which detracts from their experience. Specific complaints include uncomfortable beds, stained bed linens and inadequate duvets. A minority report more severe problems such as bed bugs and the bed being incredibly uncomfortable due to old, sagging mattresses.

Despite these issues, the overall sentiment tilts towards satisfaction, as many guests appreciated clean and comfortable sleeping arrangements. For the most part, it seems that a stay at The Quadrant Hotel & Suites promises a good chance of finding a bed that will ensure a pleasant night's sleep.

Cleanliness
Nestled in a central location with stunning views of the Sky Tower, The Quadrant Hotel & Suites offers visitors a blend of comfort and functionality. Guest reviews underscore the invitingly clean and spacious rooms, enhanced by comfy beds and tidy facilities. Many have highlighted the neat and well-maintained bathrooms and rooms, making the stay pleasant and accommodating.

However, the hotel appears to face inconsistency in its cleaning standards with some guests noting issues such as stained towels, dirty windows and outdated decor. There have been reports of more concerning cleanliness problems, such as unclean carpets, mold in the bathrooms and even sightings of cockroaches.

While the central location is undoubtedly a major draw, offering guests easy access to the city's attractions, the overall experience seems to be marred by inconsistent housekeeping and a need for deeper, more attentive cleaning. Amenities like clean, well-equipped rooms and pleasant staff stand out positively, though certain maintenance issues and lack of thorough daily cleaning detract from an otherwise comfortable stay.

In summary, the hotel reaches commendable levels of cleanliness and comfort on many occasions, yet there remains a disparity between these instances and more unfavorable guest experiences. Those contemplating a stay might find this property suitable, but should manage their expectations and prepare for occasional lapses in cleanliness and upkeep.

Staff
The guest reviews for The Quadrant Hotel & Suites consistently highlight the impressive quality of the staff. Guests describe the team as friendly, welcoming and consistently accommodating. The reception staff, in particular, receive praise for their efficiency and helpfulness, often going above and beyond to ensure a pleasant stay. The front desk personnel are noted for their approachability, professionalism and efforts to resolve issues effectively. Guests appreciated the cheerful and attentive service provided by the valet and concierge teams, pointing out their noteworthy hospitality.

Housekeeping also garners positive feedback for maintaining clean and tidy rooms with special mentions of their helpfulness and courteous demeanor. Several guests had specific staff members like Shilpi and Bela recognized for their exceptional service, enhancing the overall experience.

However, a few reviews did note instances where staff were perceived as unresponsive or unenthusiastic, highlighting some inconsistencies in service. Despite this, the overwhelming majority of reviews reflect a high level of satisfaction with the attentiveness, kindness and professionalism of the hotel staff, significantly contributing to the enjoyment of their stay at The Quadrant Hotel & Suites.

Wi-Fi
The Quadrant Hotel & Suites offers a Wi-Fi experience that varies significantly among guests. Some reviewers praised the hotel's internet as excellent, fast and free, providing a good Wi-Fi connection suitable for basic needs. Others noted acceptable and adequate quality, though not exceptional. However, a substantial number of guests encountered persistent issues with the Wi-Fi, describing it as unreliable, slow and at times nonexistent. Common complaints included difficulties with video calls, streaming services like YouTube and Netflix and intermittent connectivity, particularly on higher floors. The lack of clear communication regarding Wi-Fi passwords and the absence of information in rooms further added to the frustration for some. Overall, while there are positive remarks, the consistency of the Wi-Fi service seems to be a significant concern for many visitors.

Gym
The gym at The Quadrant Hotel & Suites has received mixed feedback. Some guests appreciated that the property offers a compact, functional gym that includes a sauna and spa pool. Others noted that while the gym is adequate and spacious in some aspects, it shows signs of significant wear and tear. A common sentiment is that the gym is overdue for an upgrade with outdated equipment and facilities that are occasionally non-operational or in poor condition. Issues such as broken gear, cleanliness and the need for better maintenance were frequently mentioned. Overall, while the gym serves its basic purpose, it would benefit from considerable improvements to meet guests' expectations.

Parking
The Quadrant Hotel & Suites offers a convenient valet parking service that many guests found to be a significant benefit during their stay. The valet parking is often described as efficient, professional, safe and hassle-free, making it an accessible option for many. The valet service, available for a fee of $35 per day, is praised for its ease with some guests highlighting the affordability and convenience compared to other parking options nearby.

However, there are mixed feelings regarding the cost and overall parking situation. While some guests find the valet service very handy and fairly priced, others consider the $35 daily fee to be expensive. The space for dropping off cars can occasionally be cramped, adding a bit of stress to the parking experience. Limited parking spots and occasional communication issues between staff about parking details are other noted concerns.

Despite its drawbacks, the valet option is viewed as a considerable advantage, especially given the lack of alternative parking options around the hotel. Guests appreciate the organized and efficient nature of the service, though some suggest that free or lower-priced parking would enhance their experience.

In summary, The Quadrant Hotel & Suites provides a generally well-received valet parking service that simplifies car parking for guests, though the associated costs and occasional logistical challenges are worth considering.

Nightlife
The Quadrant Hotel & Suites boasts a prime location for those keen to explore the vibrant nightlife of Auckland. Situated near the action on K Road, guests are just steps away from a variety of restaurants, bars and live music venues. This area is known for its energetic atmosphere, making it perfect for those looking to enjoy downtown fun and nearby happy hours.

The hotel's proximity to key attractions such as Queen Street, Viaduct Harbour and Spark Arena ensures that visitors are never far from the excitement of the city center. The neighborhood, closely tied to the university, pulses with youthful energy, although this can sometimes lead to nighttime noise.

Guests appreciated the closeness to popular spots while also noting occasional disturbances from loud music and street sounds. Despite some noise, the location remains a highlight, offering easy access to the CBD, the museum and various event venues. Whether in town for a concert or just to enjoy Auckland's bustling nightlife, The Quadrant Hotel & Suites offers a convenient base for an active urban experience.

4 Star
The Quadrant Hotel & Suites offers a mixed bag of experiences, featuring both commendable and disappointing elements. The hotel's prime location stands out as a significant advantage, appealing for those seeking convenience and accessibility. Guests frequently laud it as a great value for money, often comparing it favorably against higher-star accommodations while praising its cleanliness and the quality of its apartments.

Hospitality receives positive remarks with good service, valet parking and amazing staff being highlighted. The hotel manages to maintain high standards in certain aspects, contributing to an overall four-star experience that many guests appreciate. The building itself is described as stunning with some rooms offering impressive views.

However, several reviews indicate that the hotel falls short of its four-star rating, citing outdated facilities and a need for general updates. Some guests report dissatisfaction with amenities such as unreliable internet and underwhelming room conditions that fail to meet four-star expectations. Despite these criticisms, the consensus hints at a balance between value and service, making it a reasonable choice for budget-conscious travelers seeking central accommodation.

Honeymoon
The Quadrant Hotel & Suites offers an impressive selection for honeymooners, featuring the Cupid Suite and other honeymoon suites crafted specifically for romantic getaways. Guests frequently highlight the upgraded, lovely stays and beautiful views that make it a perfect honeymoon option. The hotel is lauded for its honeymoon service, ensuring a memorable experience for newlyweds. Its location is praised for facilitating easy exploration of the city, adding to the appeal for couples seeking both relaxation and adventure. Overall, the hotel stands out as a great choice for honeymooners, providing both romantic ambiance and excellent service.

Luxury
The Quadrant Hotel & Suites offers some noteworthy features that contribute to the overall experience. The penthouse room stands out with guests frequently highlighting its spaciousness and impressive layout, making it a satisfactory choice for those seeking high-end accommodations. The views, particularly from the 23rd floor, are another highlight, offering stunning perspectives of the city.

The hotel's location is a significant advantage, situated conveniently for exploring Auckland city with easy access to the harbor and art gallery. The staff are commended for their friendliness and helpfulness, adding to the overall positive experience.

However, the hotel has faced criticism regarding its luxury status. Several reviews suggest that it falls short of its 4-star rating with some comparing it unfavorably to higher-starred hotels. Specific concerns include the lack of expected amenities such as milk in the rooms and the need for refurbishment, particularly noted by guests who stayed in the penthouse suite. Additionally, the general opinion is that the deluxe queen studio does not live up to its name. Despite these issues, for a short stay of a couple of nights, the hotel could still be considered a fine option.

Romantic
The Quadrant Hotel & Suites seems to be a charming destination for those seeking a romantic retreat. It offers lovely reception areas and a peaceful ambiance with subtle hints of romance. Guests have highlighted the great concept and design of the hotel with elements that enhance the romantic experience. Notably, the restaurant exudes a romantic ambiance, making it an ideal spot for couples.

The hotel is also praised for its beautiful surroundings, overlooking a picturesque park and offering wonderful views from rooms and balconies. Romantic walks, especially at night, are a popular activity among guests, adding to the overall romantic feel of the stay. The vibe throughout the hotel, including its quiet corridors and rooms, complements the serene and intimate atmosphere, making The Quadrant Hotel & Suites a fitting choice for a romantic getaway.


No, The Quadrant Hotel & Suites doesn't have any pool.

No, a spa isn't available at The Quadrant Hotel & Suites.

No, The Quadrant Hotel & Suites doesn't allow dogs.

Yes, parking facilities are available at The Quadrant Hotel & Suites.

Yes, The Quadrant Hotel & Suites has a gym.

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