The Sebel Auckland Viaduct Harbour
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Summary of reviewsThe Sebel Auckland Viaduct Harbour, positioned centrally in the heart of Auckland, draws high praise for its prime location on the Viaduct Harbour. Its setting offers picturesque views of the marina and Harbour Bridge, while being within walking distance to various bars, restaurants and shops. The location facilitates easy access to public transport, the city center, key attractions like the Sky Tower and ferry terminals, making it an ideal spot for both business and leisure travelers.
Guests value the spacious and comfortable rooms, equipped with conveniences such as kitchens and washing facilities. While some critiques highlight dated furnishings and maintenance issues, the expansive room sizes and breathtaking views, especially from the marina view suites, compensate significantly. Cleanliness is praised, although some guests reported occasional inconsistencies in upkeep.
The hotel's staff is often highlighted for their exceptional service with many guests praising their friendliness, professionalism and attention to detail. This high level of service extends across various departments, contributing to a welcoming atmosphere and enhancing the overall guest experience.
Despite some mixed reviews regarding the quality of WiFi—especially the necessity of paying for access—the service is generally adequate for basic browsing needs, particularly for Accor members. Parking, while secure and convenient, can be limited and is often noted as expensive, adding additional costs to guests' stays.
The vibrant nightlife surrounding the hotel offers ample options for entertainment, though this can result in significant noise, which may disrupt light sleepers. However, guests who enjoy staying close to the city's energetic nightlife scene find this a major plus.
Comfortable beds are another noted feature with positive feedback on their coziness and the quality of linen, contributing to a restful night’s sleep. However, the occasional report of issues such as dips in mattresses and small bed sizes does exist.
The Sebel Auckland Viaduct Harbour is upheld as a solid four-star hotel, offering a reliable and luxurious experience. Despite some room quality concerns, the combination of courteous staff, spectacular views and a prime location create an overall positive impression for guests.
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Guests value the spacious and comfortable rooms, equipped with conveniences such as kitchens and washing facilities. While some critiques highlight dated furnishings and maintenance issues, the expansive room sizes and breathtaking views, especially from the marina view suites, compensate significantly. Cleanliness is praised, although some guests reported occasional inconsistencies in upkeep.
The hotel's staff is often highlighted for their exceptional service with many guests praising their friendliness, professionalism and attention to detail. This high level of service extends across various departments, contributing to a welcoming atmosphere and enhancing the overall guest experience.
Despite some mixed reviews regarding the quality of WiFi—especially the necessity of paying for access—the service is generally adequate for basic browsing needs, particularly for Accor members. Parking, while secure and convenient, can be limited and is often noted as expensive, adding additional costs to guests' stays.
The vibrant nightlife surrounding the hotel offers ample options for entertainment, though this can result in significant noise, which may disrupt light sleepers. However, guests who enjoy staying close to the city's energetic nightlife scene find this a major plus.
Comfortable beds are another noted feature with positive feedback on their coziness and the quality of linen, contributing to a restful night’s sleep. However, the occasional report of issues such as dips in mattresses and small bed sizes does exist.
The Sebel Auckland Viaduct Harbour is upheld as a solid four-star hotel, offering a reliable and luxurious experience. Despite some room quality concerns, the combination of courteous staff, spectacular views and a prime location create an overall positive impression for guests.
Hotel Taking Steps Towards Sustainability
The Sebel Auckland Viaduct Harbour is an eco-certified aparthotel with a Qualmark Responsible Tourism Silver grading. The hotel has eliminated single-use plastic and switched from plastic bottled water to glass.
Hotel near Nightlife Spots
Situated directly in the Viaduct Harbour, this aparthotel provides guests with immediate access to the area's popular bars, eateries, and lively evening atmosphere along the waterfront.
4-Star Hotel
Situated in the Viaduct Harbour, this hotel provides stunning waterfront views and apartment-style accommodations. It combines comfort with a prime location, ideal for those seeking a high-quality stay.
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
Nestled in the heart of Auckland, The Sebel Auckland Viaduct Harbour boasts a location that continually leaves guests impressed. Positioned right on the Viaduct Harbour, the hotel's prime setting offers breathtaking views of the marina and the Harbour Bridge. With the waterfront at its doorstep, guests find themselves within walking distance to an array of bars, restaurants and shops, making it an ideal spot for dining, entertainment and exploring the city.
The central location is praised for its convenience, allowing easy access to public transport, the city center and key attractions like the Sky Tower and ferry terminals. Guests appreciate how close the hotel is to the action, yet still provides a peaceful retreat from the bustling city. For those in town for events or just looking to soak in the vibrant atmosphere, The Sebel's proximity to both the central business district and the leisure-filled Viaduct Harbour is unbeatable.
In addition to being a top choice for its spectacular views and central positioning, the hotel's accommodation includes spacious rooms and apartments, which emphasizes comfort alongside convenience. Whether visiting for business or leisure, staying at The Sebel Auckland Viaduct Harbour ensures an unparalleled experience right in the heart of Auckland's vibrant waterfront.
The rooms at The Sebel Auckland Viaduct Harbour offer a blend of spaciousness and comfort with many guests appreciating the generous size and amenities such as kitchens and washing facilities. Views from the rooms, particularly from marina view suites, consistently receive high remarks for their breathtaking beauty. Cleanliness is generally praised, although some guests have noted inconsistency in housekeeping and upkeep.
However, the decor and furnishings are reported to be quite dated with numerous mentions of old and worn-out furniture, tired bathrooms and overall maintenance needs. Issues like broken fixtures, stains on carpets and faulty appliances are recurrent themes. Noise from nearby bars and restaurants can be disruptive, especially during the night.
Despite these drawbacks, the functional aspects of the rooms, like the availability of kitchenettes and separate living areas, add an element of convenience. Overall, while the rooms are comfortable and well-appointed in terms of space and basic amenities, a refurbishment would significantly enhance the guest experience by addressing the wear and tear that many guests have noted.
At The Sebel Auckland Viaduct Harbour, the bed experience is predominantly positive with guests frequently praising the beds as comfortable and providing a good night's sleep. Many reviews highlight the beds being comfy, very comfortable and even the best some guests have ever slept in. Clean bedding and excellent linen add to the appeal with extra pillows available for added comfort.
However, there are occasional mixed opinions. Some guests found the beds to be either too hard or too soft and a few mentioned disturbances from partner movements due to the bounciness of the mattresses. Issues such as dips in the middle of the bed, small bed sizes and the occasional broken or old bed also cropped up, causing discomfort for some visitors.
Despite these occasional setbacks, the overall sentiment is that the beds at The Sebel offer a cozy and inviting retreat, making it a reliable choice for a restful stay in Auckland.
At The Sebel Auckland Viaduct Harbour, visitors frequently praise the cleanliness and warmth of the rooms, describing them as clean, tidy and comfortable. Many guests commented on the good size of their rooms, particularly finding the studios spacious and well-maintained. The friendly and helpful staff also received positive mentions for their service.
However, several reviews highlighted areas where improvements are needed. In numerous instances, the furnishings and décor were found to be dated and in need of significant upgrades. Issues such as cracked grouting in bathrooms, chipped paint, stains on carpets and mould were observed by some guests. There were also reports of erratic housekeeping services with rooms sometimes not being ready on time or inconsistently cleaned.
While many guests found their rooms to be accurately described and clean, others noted discrepancies between the room conditions and the advertised images. Bathrooms, in particular, received mixed reviews with some guests highlighting cleanliness issues such as mould and dust. Despite these concerns, the overall sentiment leaned towards satisfaction with the cleanliness and comfort provided, though a major renovation was suggested by some to bring the hotel up to higher standards.
The Sebel Auckland Viaduct Harbour receives high praise for its exceptional staff, who consistently go above and beyond to enhance the guest experience. Guests frequently highlight the friendliness and helpfulness of the staff across various departments, which includes reception, housekeeping and the concierge. Notable mentions include the reception staff, who are often described as excellent and extremely good, making check-in processes smooth and welcoming. Many guests appreciate the personal touches, such as the staff giving a teddy to a guest's granddaughter, which underscored their attention to detail and thoughtfulness.
While the majority of feedback is overwhelmingly positive, indicating great customer service and approachable, courteous staff, there are occasional remarks about less engaged or indifferent service. Despite these few exceptions, the general consensus remains that the staff at The Sebel Auckland Viaduct Harbour are a significant contributing factor to the hotel’s welcoming atmosphere. Security and cleanliness also earn positive comments, further reflecting the staff’s dedication to guest satisfaction.
Overall, the staff's consistent friendliness, professionalism and willingness to help ensure that guests feel valued and well-cared-for during their stays, leaving a lasting positive impression.
The Sebel Auckland Viaduct Harbour generally receives mixed feedback regarding its WiFi service. A recurring criticism is the lack of complimentary WiFi, which many guests feel should be a standard amenity in modern hotels. Instead, guests have to pay an additional fee with some citing $10 per day or $40 for three nights as the cost—something that has not sat well with many visitors. This fee is waived only for Accor members, but the policy may not be clear to all guests upfront.
Moreover, the quality of the WiFi connection leaves much to be desired with several guests describing it as clunky, slow and poor. Additionally, some mentioned that there is no ability to chromecast or watch other streaming services, which can be a downside for tech-savvy travelers looking to keep up with their favorite shows.
On the positive side, for Accor members who do receive free WiFi, there are no specific complaints mentioned, suggesting the service might be adequate for basic browsing and email checking. However, the overall sentiment is that WiFi should be included as part of the standard service without an extra cost.
Guests at The Sebel Auckland Viaduct Harbour have mixed feelings about the parking situation. The hotel does offer onsite parking, including secured underground spaces, which some guests found convenient and handy. However, parking availability can be limited and the spaces tend to be small, which may not suit everyone.
Many guests felt that the cost of parking was high with daily rates around $38 to $40, which some considered steep and suggested should be complimentary. Additionally, parking is on a first-come, first-served basis and spaces are not guaranteed, resulting in some guests having to use a nearby public car park.
Though the public car park across the road is a viable alternative, it adds an extra step and potentially more cost to the stay. Despite these challenges, guests appreciated the security of the underground parking when available. Overall, while the parking situation has some positive aspects, many guests feel there is room for improvement in terms of cost and availability.
The nightlife around The Sebel Auckland Viaduct Harbour is vibrant, featuring a plethora of bars, pubs and nightclubs right in the vicinity. This prime location offers easy access to numerous eateries and shops, making it a convenient spot for travelers who enjoy being in the hustle and bustle of the city. The harbor’s atmosphere is lively, filled with energetic activity that continues into the night.
However, this lively nightlife comes at a cost. Many guests have reported that the noise levels can be quite high with live music and sounds from bars and clubs often continuing until the early morning hours, sometimes until 3:30 or even 4 a.m. For those staying on lower floors, the sounds of bands, thumping music and even cleaning activities from nearby restaurants can be particularly disruptive. Earplugs are recommended for light sleepers.
Despite the noise, the proximity to various nightlife venues can be seen as a plus for those looking to experience Auckland's vibrant evening scene firsthand. It’s essential to be prepared for the bustling environment when staying at this centrally located hotel.
Despite some mixed reviews regarding room quality, The Sebel Auckland Viaduct Harbour maintains a reputation as a generally great, reliable choice for accommodation. While some guests expressed disappointment with older rooms and worn elements like carpets and furniture, many still consider it a solid four-star hotel offering a good standard of accommodation. Issues such as unreliable room service and minor maintenance problems did arise, but the overall experience remains positive for many visitors seeking a dependable, safe stay.
The Sebel Auckland Viaduct Harbour offers a luxurious experience characterized by lovely views, even from the foyers of the elevators. Guests particularly appreciate the deluxe marina view suite, which boasts a great view of the Sky Tower, contributing to the sense of opulence. The concierge service further enhances the luxury feel, ensuring that guests have a fantastic stay.
However, some guests noted that certain rooms did not meet their expectations of modern luxury, describing issues such as peeling cabinetry, stained carpets and outdated furniture. Despite this, the general consensus is that the hotel maintains high luxury standards, offering a comfortable and scenic stay that many find worthwhile for the price.
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Location
The central location is praised for its convenience, allowing easy access to public transport, the city center and key attractions like the Sky Tower and ferry terminals. Guests appreciate how close the hotel is to the action, yet still provides a peaceful retreat from the bustling city. For those in town for events or just looking to soak in the vibrant atmosphere, The Sebel's proximity to both the central business district and the leisure-filled Viaduct Harbour is unbeatable.
In addition to being a top choice for its spectacular views and central positioning, the hotel's accommodation includes spacious rooms and apartments, which emphasizes comfort alongside convenience. Whether visiting for business or leisure, staying at The Sebel Auckland Viaduct Harbour ensures an unparalleled experience right in the heart of Auckland's vibrant waterfront.
Rooms
However, the decor and furnishings are reported to be quite dated with numerous mentions of old and worn-out furniture, tired bathrooms and overall maintenance needs. Issues like broken fixtures, stains on carpets and faulty appliances are recurrent themes. Noise from nearby bars and restaurants can be disruptive, especially during the night.
Despite these drawbacks, the functional aspects of the rooms, like the availability of kitchenettes and separate living areas, add an element of convenience. Overall, while the rooms are comfortable and well-appointed in terms of space and basic amenities, a refurbishment would significantly enhance the guest experience by addressing the wear and tear that many guests have noted.
Beds
However, there are occasional mixed opinions. Some guests found the beds to be either too hard or too soft and a few mentioned disturbances from partner movements due to the bounciness of the mattresses. Issues such as dips in the middle of the bed, small bed sizes and the occasional broken or old bed also cropped up, causing discomfort for some visitors.
Despite these occasional setbacks, the overall sentiment is that the beds at The Sebel offer a cozy and inviting retreat, making it a reliable choice for a restful stay in Auckland.
Cleanliness
However, several reviews highlighted areas where improvements are needed. In numerous instances, the furnishings and décor were found to be dated and in need of significant upgrades. Issues such as cracked grouting in bathrooms, chipped paint, stains on carpets and mould were observed by some guests. There were also reports of erratic housekeeping services with rooms sometimes not being ready on time or inconsistently cleaned.
While many guests found their rooms to be accurately described and clean, others noted discrepancies between the room conditions and the advertised images. Bathrooms, in particular, received mixed reviews with some guests highlighting cleanliness issues such as mould and dust. Despite these concerns, the overall sentiment leaned towards satisfaction with the cleanliness and comfort provided, though a major renovation was suggested by some to bring the hotel up to higher standards.
Staff
While the majority of feedback is overwhelmingly positive, indicating great customer service and approachable, courteous staff, there are occasional remarks about less engaged or indifferent service. Despite these few exceptions, the general consensus remains that the staff at The Sebel Auckland Viaduct Harbour are a significant contributing factor to the hotel’s welcoming atmosphere. Security and cleanliness also earn positive comments, further reflecting the staff’s dedication to guest satisfaction.
Overall, the staff's consistent friendliness, professionalism and willingness to help ensure that guests feel valued and well-cared-for during their stays, leaving a lasting positive impression.
Wi-Fi
Moreover, the quality of the WiFi connection leaves much to be desired with several guests describing it as clunky, slow and poor. Additionally, some mentioned that there is no ability to chromecast or watch other streaming services, which can be a downside for tech-savvy travelers looking to keep up with their favorite shows.
On the positive side, for Accor members who do receive free WiFi, there are no specific complaints mentioned, suggesting the service might be adequate for basic browsing and email checking. However, the overall sentiment is that WiFi should be included as part of the standard service without an extra cost.
Parking
Many guests felt that the cost of parking was high with daily rates around $38 to $40, which some considered steep and suggested should be complimentary. Additionally, parking is on a first-come, first-served basis and spaces are not guaranteed, resulting in some guests having to use a nearby public car park.
Though the public car park across the road is a viable alternative, it adds an extra step and potentially more cost to the stay. Despite these challenges, guests appreciated the security of the underground parking when available. Overall, while the parking situation has some positive aspects, many guests feel there is room for improvement in terms of cost and availability.
Nightlife
However, this lively nightlife comes at a cost. Many guests have reported that the noise levels can be quite high with live music and sounds from bars and clubs often continuing until the early morning hours, sometimes until 3:30 or even 4 a.m. For those staying on lower floors, the sounds of bands, thumping music and even cleaning activities from nearby restaurants can be particularly disruptive. Earplugs are recommended for light sleepers.
Despite the noise, the proximity to various nightlife venues can be seen as a plus for those looking to experience Auckland's vibrant evening scene firsthand. It’s essential to be prepared for the bustling environment when staying at this centrally located hotel.
4 Star
Luxury
However, some guests noted that certain rooms did not meet their expectations of modern luxury, describing issues such as peeling cabinetry, stained carpets and outdated furniture. Despite this, the general consensus is that the hotel maintains high luxury standards, offering a comfortable and scenic stay that many find worthwhile for the price.
No, The Sebel Auckland Viaduct Harbour doesn't have any pool.
No, a spa isn't available at The Sebel Auckland Viaduct Harbour.
No, The Sebel Auckland Viaduct Harbour doesn't allow dogs.
Yes, parking facilities are available at The Sebel Auckland Viaduct Harbour.
No, The Sebel Auckland Viaduct Harbour doesn't have a gym.
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