Holiday Inn Express & Suites Austin NW - Lakeline by IHG
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Summary of reviewsHoliday Inn Express & Suites Austin NW - Lakeline by IHG, consistently receives positive feedback from guests, prominently for its location, cleanliness and excellent service. The hotel's prime location stands out, being situated near shopping centers and various dining options, while maintaining a quiet and safe environment conducive to a restful stay. Guests appreciate its convenient access to local attractions and manageable distance from Austin Downtown and the airport.
The breakfast offerings are well-received, often described as good to great with a variety of warm and hot meals that cater to diverse tastes. While some guests suggested a need for more variety to avoid repetition, the overall sentiment is that the breakfast area is clean and adequately stocked.
The cleanliness of the hotel is frequently highlighted with guests praising the spotless condition of the rooms and bathrooms. The hotel's clean and comfortable environment is further enhanced by the welcoming and friendly staff. Specific staff members like Brenon and Summer, as well as the general manager, receive acclaim for their attentive service, significantly improving the guest experience.
The pool and hot tub receive mixed reviews with some guests positively describing them as great and enjoyable, especially for children. However, there are concerns about the pool's cleanliness and maintenance with reports of dirty water and operational issues. Despite this, the hot tub generally has positive feedback for its cleanliness and comfort.
The beds are another aspect of the hotel that guests enjoy, frequently noted for their exceptional comfort and cleanliness. While some guests preferred firmer mattresses, the overall consensus is one of satisfaction, contributing to a good night's sleep.
In summary, Holiday Inn Express & Suites Austin NW - Lakeline is highly regarded for its excellent location, cleanliness and friendly staff. While there are minor areas for improvement, the general guest experience is overwhelmingly positive, making it a suitable choice for both business and leisure travelers.
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The breakfast offerings are well-received, often described as good to great with a variety of warm and hot meals that cater to diverse tastes. While some guests suggested a need for more variety to avoid repetition, the overall sentiment is that the breakfast area is clean and adequately stocked.
The cleanliness of the hotel is frequently highlighted with guests praising the spotless condition of the rooms and bathrooms. The hotel's clean and comfortable environment is further enhanced by the welcoming and friendly staff. Specific staff members like Brenon and Summer, as well as the general manager, receive acclaim for their attentive service, significantly improving the guest experience.
The pool and hot tub receive mixed reviews with some guests positively describing them as great and enjoyable, especially for children. However, there are concerns about the pool's cleanliness and maintenance with reports of dirty water and operational issues. Despite this, the hot tub generally has positive feedback for its cleanliness and comfort.
The beds are another aspect of the hotel that guests enjoy, frequently noted for their exceptional comfort and cleanliness. While some guests preferred firmer mattresses, the overall consensus is one of satisfaction, contributing to a good night's sleep.
In summary, Holiday Inn Express & Suites Austin NW - Lakeline is highly regarded for its excellent location, cleanliness and friendly staff. While there are minor areas for improvement, the general guest experience is overwhelmingly positive, making it a suitable choice for both business and leisure travelers.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi. Holiday Inn Express & Suites hotels offer reliable amenities and services, making them suitable for travelers needing consistent internet access.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Holiday Inn Express & Suites Austin NW - Lakeline boasts an impressive location that consistently receives praise from its guests. The hotel is situated in a convenient spot near shopping centers and a variety of restaurants, making it an ideal choice for both dining and retail therapy options. Many guests highlighted its quiet and safe environment, which adds to a restful stay.
The vicinity of the hotel also allows easy access to necessary destinations with numerous attractions situated within just a few miles, making it highly suitable for various travel needs. Despite its distance from Austin Downtown, the location remains advantageous for those focusing their activities in the northwestern Austin area. Access from the airport, approximately 23 miles away, is also quite manageable.
Overall, guests frequently referred to the location as excellent, perfect and great, underlining its suitability whether for business or leisure.
The reviews for the breakfast at Holiday Inn Express & Suites Austin NW - Lakeline by IHG are largely positive. Guests consistently describe the breakfast as good, very good and even great, highlighting the variety and completeness of the options available. Many appreciated the warm and hot meals, noting that the selection was impressive and met their needs. Specific mentions include the breakfast being fantastic on the first day, delicious on multiple occasions and overall excellent with a diverse selection each day.
However, a few reviews suggested there could be improvements, such as more selections or different options each day to avoid repetition. Some noted occasional issues with items running out, like orange juice or breakfast being late and nearly non-existent closer to the end time. Despite these minor drawbacks, the general sentiment is that the breakfast area is clean and well-stocked, providing a satisfying start to the day for most guests.
The beds at Holiday Inn Express & Suites Austin NW - Lakeline by IHG, have received widespread praise from guests for their exceptional comfort. Many reviews highlight the beds as incredibly comfortable, often describing them as fantastic. Cleanliness is also a consistent positive point noted by reviewers. While some guests felt the mattresses could have been a bit firmer, the general consensus reflects a high level of satisfaction with the quality of sleep. Additionally, the friendly and accommodating staff, along with a great breakfast selection, contribute to a pleasant overall experience.
Holiday Inn Express & Suites Austin NW - Lakeline by IHG, consistently garners positive feedback for its remarkable cleanliness. Guests frequently highlight the pristine condition of both rooms and bathrooms, describing them as "super clean," "spotless," and "very well equipped." The hotel's overall cleanliness, including the clean and comfortable rooms, is often praised in guest reviews.
The property is also noted for its clean and welcoming environment with guests appreciating the well-sized, immaculate rooms that add to their comfort. Visitors find the cleanliness and hospitality of the staff to be commendable, contributing positively to their stay.
However, it is important to acknowledge some contrasting feedback. A few guests mentioned a persistent damp smell and occasional cleanliness issues in the restroom and other areas. Some also commented on an unpleasant odor upon entering the hotel and expressed mixed feelings about the quality of service.
Overall, while the majority of guests had a positive experience emphasizing cleanliness and comfort, a few noted areas for improvement regarding odors and maintenance in specific parts of the hotel.
The reviews for the Holiday Inn Express & Suites Austin NW - Lakeline by IHG frequently highlight the exceptional staff. Guests consistently describe the staff as friendly, kind and welcoming with numerous mentions of their helpful and courteous demeanor. Specific staff members like Brenon and Summer at the front desk receive particular praise for their assistance and attentiveness. The general manager and other employees are also recognized for their outstanding service. Whether checking in last minute or seeking local recommendations, the staff are noted to be knowledgeable and accommodating, creating a pleasant and supportive atmosphere for all visitors.
The pool and hot tub at the Holiday Inn Express & Suites Austin NW - Lakeline have received mixed feedback from guests. Several guests have praised the pool, stating it was nice and great with one highlighting that their kids enjoyed it. The hot tub has garnered positive remarks for being perfect and clean with multiple mentions of it being awesome. However, there are significant concerns regarding the pool's cleanliness with reports of dirty water, almost green conditions and a general sense that it wasn't clean enough to use at times. There were also mentions of the pool area lacking good chairs and occasional operational issues with both the pool and hot tub. Overall, while some guests had positive experiences, others were disappointed by maintenance and cleanliness issues.
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Location
The vicinity of the hotel also allows easy access to necessary destinations with numerous attractions situated within just a few miles, making it highly suitable for various travel needs. Despite its distance from Austin Downtown, the location remains advantageous for those focusing their activities in the northwestern Austin area. Access from the airport, approximately 23 miles away, is also quite manageable.
Overall, guests frequently referred to the location as excellent, perfect and great, underlining its suitability whether for business or leisure.
Breakfast
However, a few reviews suggested there could be improvements, such as more selections or different options each day to avoid repetition. Some noted occasional issues with items running out, like orange juice or breakfast being late and nearly non-existent closer to the end time. Despite these minor drawbacks, the general sentiment is that the breakfast area is clean and well-stocked, providing a satisfying start to the day for most guests.
Beds
Cleanliness
The property is also noted for its clean and welcoming environment with guests appreciating the well-sized, immaculate rooms that add to their comfort. Visitors find the cleanliness and hospitality of the staff to be commendable, contributing positively to their stay.
However, it is important to acknowledge some contrasting feedback. A few guests mentioned a persistent damp smell and occasional cleanliness issues in the restroom and other areas. Some also commented on an unpleasant odor upon entering the hotel and expressed mixed feelings about the quality of service.
Overall, while the majority of guests had a positive experience emphasizing cleanliness and comfort, a few noted areas for improvement regarding odors and maintenance in specific parts of the hotel.
Staff
Pool
Yes, Holiday Inn Express & Suites Austin NW - Lakeline by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Austin NW - Lakeline by IHG.
No, Holiday Inn Express & Suites Austin NW - Lakeline by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Austin NW - Lakeline by IHG.
Yes, Holiday Inn Express & Suites Austin NW - Lakeline by IHG has a gym.
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