Sapphire Hotel
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Summary of reviewsNestled in the heart of Baku, the Sapphire Hotel is lauded for its prime location, providing easy access to Nizami Street, major tourist attractions and an array of shops and restaurants. Despite its central position, the hotel manages to offer a peaceful retreat, making it an excellent base for exploring the city. Guests frequently praise the hotel’s spacious and clean rooms, although some note the need for updates and better maintenance. The hospitality and helpful demeanor of the staff, particularly individuals like Abdulrahman, Aida, Ali, Israil and Kamil, significantly enhance the guest experience, contributing to a welcoming and pleasant stay.
Breakfast experiences are highlighted by the dedicated efforts of staff like Aida, whose attentiveness and sociability are frequently mentioned positively. However, the breakfast itself receives mixed feedback with some guests appreciating its straightforwardness while others call for more variety and better presentation.
Cleanliness at the hotel garners mixed reviews. While many guests compliment the overall cleanliness and diligence of the housekeeping staff, there are reports of occasional lapses such as stained carpets and bathrooms and superficial cleaning.
WiFi service at the hotel appears to be a common pain point with numerous guests reporting slow speeds and weak signals that affect connectivity, suggesting a significant area for improvement.
For families, the hotel offers spacious suites that are appreciated, yet the suitability for children is mixed due to the small lobby and external noise. While some recommend the hotel for families, others find it more appropriate for singles.
The condition of the beds also presents mixed experiences. While some guests find them comfortable, others report worn-out and improperly configured beds, underscoring a need for improvement in this area.
Overall, the Sapphire Hotel’s prime location, spacious rooms and exceptionally friendly staff make it a favored choice among travelers, though there are areas that require attention to fully meet guest expectations.
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Breakfast experiences are highlighted by the dedicated efforts of staff like Aida, whose attentiveness and sociability are frequently mentioned positively. However, the breakfast itself receives mixed feedback with some guests appreciating its straightforwardness while others call for more variety and better presentation.
Cleanliness at the hotel garners mixed reviews. While many guests compliment the overall cleanliness and diligence of the housekeeping staff, there are reports of occasional lapses such as stained carpets and bathrooms and superficial cleaning.
WiFi service at the hotel appears to be a common pain point with numerous guests reporting slow speeds and weak signals that affect connectivity, suggesting a significant area for improvement.
For families, the hotel offers spacious suites that are appreciated, yet the suitability for children is mixed due to the small lobby and external noise. While some recommend the hotel for families, others find it more appropriate for singles.
The condition of the beds also presents mixed experiences. While some guests find them comfortable, others report worn-out and improperly configured beds, underscoring a need for improvement in this area.
Overall, the Sapphire Hotel’s prime location, spacious rooms and exceptionally friendly staff make it a favored choice among travelers, though there are areas that require attention to fully meet guest expectations.
Hotel Taking Steps Towards Sustainability
The Sapphire Hotel blends luxury with sustainability and highlights eco-friendly practices. It has an ETIC bronze rating, indicating some level of environmental commitment.
Hotel near Nightlife Spots
Sapphire Hotel, situated on Samed Vurgun Street, is centrally located, providing convenient access to Baku's nightlife and city attractions.
Business Hotel
Sapphire Hotel provides essential amenities and services. It offers a comfortable environment suitable for business travelers.
Hotel with Parking
This hotel provides free private parking, offering a secure and exclusive option for guests to park their vehicles. This is a valuable amenity for those seeking peace of mind during their stay.
Boutique-style Hotel
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
5-Star Hotel
Guest Reviews
The Sapphire Hotel in Baku consistently receives praise for its prime location, nestled in the heart of the city. Guests frequently highlight its proximity to Nizami Street, major tourist attractions and essential amenities such as shops and restaurants. Reviewers describe the hotel's location as very central, making it an excellent base for exploring Baku. Attractions like the old city, the boulevard and the Flame Towers are within easy walking distance. The hotel’s location is also cited as being quiet despite its centrality, providing a peaceful retreat amidst the bustling city. Additionally, guests commend the cleanliness and spaciousness of the rooms and the friendly and helpful staff. Overall, the Sapphire Hotel’s well-situated position and accommodating service make it a preferred choice for travelers visiting Baku.
At Sapphire Hotel, breakfast experiences are notably influenced by the dedicated staff, particularly Aida, whose hospitality and attentiveness stand out in numerous reviews. Guests frequently commend her efficiency, sociability and genuine care, which greatly enhances their dining experience. The breakfast itself generally receives mixed feedback. While some guests describe it as tasty, excellent and very good, others find it simple, limited and not meeting the expectations of a five-star establishment. Several reviews mention that the breakfast becomes monotonous over longer stays and suggest a need for more variety and better presentation.
The breakfast buffet, where available, provides a basic continental selection that some guests appreciate for its straightforwardness but criticize for its lack of diversity and insufficient quantity. Despite the shortcomings in the variety and quality of the food, the friendly and attentive service provided by Aida and other staff members like Israil and Ali is consistently praised, making the overall breakfast experience more pleasant for many guests.
Sapphire Hotel garners mixed reviews regarding its rooms with several recurring themes emphasizing both positives and areas needing improvement. On the bright side, guests often appreciate the spaciousness of the rooms, describing them as very large, clean and comfortable, adding that the rooms are always maintained with necessary amenities. The presence of balconies in some rooms adds a pleasant touch, offering a nice area for relaxation. The standard layout and room design also receive nods of approval with upgraded rooms providing added satisfaction to visitors.
However, there are significant notes of concern. Many reviews highlight the hotel's age, mentioning worn-out furniture and neglected maintenance. Issues such as old, uncomfortable beds and various broken items in the bathroom and living areas detract from the overall experience. Additionally, some rooms lack basic items like tissue boxes or notepads and cleanliness can be inconsistent with some areas being dirty or discolored.
In summary, while the Sapphire Hotel boasts spacious and often clean rooms, its outdated and worn-out amenities, coupled with occasional maintenance issues, suggest that updates and more consistent care are needed to enhance the guest experience fully.
Sapphire Hotel boasts a very convenient location with large, spacious rooms and friendly staff, making it an attractive option for travelers. Guests have particularly appreciated the size and comfort of the rooms with some highlighting the family suites that come with a separate bedroom and balcony. Despite these positives, the condition of the beds appears mixed. While several guests found the beds comfortable and even appreciated by some, there are notable concerns about the overall quality. Issues such as old and worn-out beds, uncomfortable pillows and subpar beddings have been reported with some guests encountering problems like stained pillows and bed bugs. There were also mentions of the beds being improperly configured, affecting comfort. The hotel’s beds and bedding clearly have room for improvement to match the otherwise favorable aspects of its offerings.
Sapphire Hotel has drawn mixed feedback regarding its cleanliness. Many guests complimented the hotel for being generally clean with some mentioning that the place is clean and comfortable and that the rooms were consistently cleaned every day. Positive remarks highlighted the neatness and high standard of housekeeping with guests appreciating the very clean rooms and the overall clean environment. Visitors also praised the helpfulness of the cleaning staff and praised the hotel's well-maintained order and organization.
However, not all reviews were favorable. Several guests reported issues with the cleanliness of communal areas such as carpets in hallways and rooms being stained, as well as dirty bathrooms. Some rooms reportedly smelled of dampness and cigarette smoke and there were noted instances of unclean towels and beddings. There were concerns about the outdated and sometimes moldy furniture with others pointing out that cleaning appeared to be done superficially or only when explicitly requested.
Overall, while several guests found the hotel clean and comfortable, a significant number expressed dissatisfaction with certain aspects of cleanliness, suggesting there’s room for improvement in maintaining consistent hygiene standards throughout the property.
The staff at Sapphire Hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Notable mentions include Abdulrahman, who is frequently highlighted for his politeness, attentiveness and exceptional customer service at the reception. Aida, another standout, is commended for her efficiency and cheerful demeanor during breakfast services, along with her readiness to assist guests. Other employees such as Ali, Israil and Kamil from the reception, also receive positive feedback for their courteous and cooperative behavior. While there are occasional mentions of management issues and policy inconveniences at the reception, the overall impression is that of a team committed to providing excellent hospitality and making guests feel welcomed and cared for. The genuine and sincere interactions with staff members significantly enhance the guest experience, making Sapphire Hotel a recommended place to stay.
Sapphire Hotel has received mixed feedback regarding its WiFi service. While there have been some improvements over time, many guests continue to experience significant issues. Common themes include slow internet speeds and weak signals that hinder productivity and communication. Some guests noted that the WiFi is virtually unusable from their rooms, affecting both business and personal connectivity. A few found the internet speed somewhat acceptable when compared to other hotels, but overall, there is a consensus that the quality of the WiFi needs substantial improvement to meet guest expectations.
Sapphire Hotel presents a blend of mixed reviews when it comes to activities for kids. On the positive side, the family suite rooms are notably spacious, featuring a separate bedroom and a balcony, which makes it accommodating for families with children. Guests appreciate the excellent service and polite staff, enhancing the overall family-friendly perception of the hotel. Many reviewers recommend the hotel for families, indicating it is suitable for a couple with two children.
However, it's important to highlight some drawbacks mentioned by guests. The hotel's lobby is considered small and not particularly child-friendly. External noise from the bar, restaurant and street has been a significant downside, especially for those traveling with young ones. While some reviews strongly suggest the hotel is ideal for both singles and families, others argue it is more fitting for singles, leaving potential guests with mixed messages about its suitability for children.
Location Show Map
Location
Breakfast
The breakfast buffet, where available, provides a basic continental selection that some guests appreciate for its straightforwardness but criticize for its lack of diversity and insufficient quantity. Despite the shortcomings in the variety and quality of the food, the friendly and attentive service provided by Aida and other staff members like Israil and Ali is consistently praised, making the overall breakfast experience more pleasant for many guests.
Rooms
However, there are significant notes of concern. Many reviews highlight the hotel's age, mentioning worn-out furniture and neglected maintenance. Issues such as old, uncomfortable beds and various broken items in the bathroom and living areas detract from the overall experience. Additionally, some rooms lack basic items like tissue boxes or notepads and cleanliness can be inconsistent with some areas being dirty or discolored.
In summary, while the Sapphire Hotel boasts spacious and often clean rooms, its outdated and worn-out amenities, coupled with occasional maintenance issues, suggest that updates and more consistent care are needed to enhance the guest experience fully.
Beds
Cleanliness
However, not all reviews were favorable. Several guests reported issues with the cleanliness of communal areas such as carpets in hallways and rooms being stained, as well as dirty bathrooms. Some rooms reportedly smelled of dampness and cigarette smoke and there were noted instances of unclean towels and beddings. There were concerns about the outdated and sometimes moldy furniture with others pointing out that cleaning appeared to be done superficially or only when explicitly requested.
Overall, while several guests found the hotel clean and comfortable, a significant number expressed dissatisfaction with certain aspects of cleanliness, suggesting there’s room for improvement in maintaining consistent hygiene standards throughout the property.
Staff
Wi-Fi
Family
However, it's important to highlight some drawbacks mentioned by guests. The hotel's lobby is considered small and not particularly child-friendly. External noise from the bar, restaurant and street has been a significant downside, especially for those traveling with young ones. While some reviews strongly suggest the hotel is ideal for both singles and families, others argue it is more fitting for singles, leaving potential guests with mixed messages about its suitability for children.
No, Sapphire Hotel doesn't have any pool.
No, a spa isn't available at Sapphire Hotel.
No, Sapphire Hotel doesn't allow dogs.
Yes, parking facilities are available at Sapphire Hotel.
No, Sapphire Hotel doesn't have a gym.
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