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Summary of reviewsEmporium Suites by Chatrium stands out as a highly-regarded hotel located centrally in Bangkok, providing guests with a strategic base to explore the city. Its proximity to the Phrom Phong BTS station allows for easy access to Bangkok’s attractions, making it particularly convenient for shoppers with nearby malls like Emporium and EmQuartier. The surrounding area, combined with spacious suites offering stunning skyline views, provides an appealing urban retreat. The hotel is suitable for varied stays, such as family visits or business trips, complemented by its selection of local and international culinary options.
The breakfast experience is diverse, featuring a range of Thai, Western, and Chinese dishes amid scenic views, although some improvements could be made to meet the expectations of a luxury establishment. Rooms impress with their size and cleanliness, although updating decor and addressing minor maintenance issues could enhance comfort. The efficiency and friendliness of the staff reflect strong hospitality, contributing significantly to guest satisfaction. The helpful and attentive service ensures a welcoming atmosphere, with personalized touches adding to the warmth of the stay.
Guests commend the cleanliness throughout the hotel, although certain areas like older bathrooms and carpeted floors could benefit from more thorough updates. High-quality internet service accommodates tech-savvy guests, notwithstanding some inconsistencies in connectivity. Fitness facilities, including a spacious gym and relaxing sauna and pool, are particularly appreciated, albeit with minor locker area wear. While parking is free and beneficial, occasional crowding is noted.
The hotel’s beds receive high praise for comfort, with a variety of options to suit different preferences. However, aspects like worn springs suggest room for improvement in maintaining five-star standards. While the location and service mark the hotel as an opulent choice, further enhancements in housekeeping and certain amenities could better align with the luxury label. Even with a few areas needing attention, Emporium Suites by Chatrium remains a desirable choice due to its exceptional location, cleanliness, and service quality, offering a rewarding experience for leisure and business travelers. Show more
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5-Star Aparthotel
Offers spacious and luxurious suites with excellent facilities, including a swimming pool and fitness center. Provides a comfortable and upscale experience with easy access to shopping and dining.
Skyscraper Aparthotel
The Emporium Suites Tower raises up to 167 meters (548 ft) and has 46 floors. The architecture of the building is soft gray structure, surface filled with golden rimmed windows, reflecting luminously at all times.
Views from this hotel, are stunning over the tropical capital of Thailand
Aparthotel with EV Charging Stations
Luxury Aparthotel
Aparthotel Taking Steps Towards Sustainability
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel near Nightlife Spots
Aparthotel with Parking
EV charging stations
Accessible Aparthotel
Aparthotel with Gym
Aparthotel for Yoga
Room Types
Executive Deluxe King RoomRoom comes with an en suite bathroom, separate kitchen and room amenities. It features views of the city or park from its floor-to-ceiling window.
Benefits include:
- 20% discount on all a la carte menus at Spa by THANN Sanctuary
Grand Deluxe King RoomRoom features views of the city or park from its floor-to-ceiling window, an en suite bathroom and a separate kitchenette. It also has a large LCD flat-screen TV with a HDMI feature and a minibar.
Benefits include:
- 20% discount on all a la carte menus at Spa by THANN Sanctuary
One-Bedroom SuiteStylish suite features a separate living room with floor-to-ceiling windows, a kitchenette and a dining area. It also has a separate master bedroom with an en suite bathroom.
Benefits include:
- 20% discount on all a la carte menus at Spa by THANN Sanctuary
Two-Bedroom Deluxe SuiteSuite features two separate bedrooms, a kitchen, living area and panoramic views of the city or park.
Benefits include:
- 20% discount on all a la carte menus at Spa by THANN Sanctuary
Deluxe King RoomRoom features an en suite bathroom, a separate kitchen and a seating area. There is also a fully stocked minibar, Bluetooth clock radio and a DVD player.
Benefits include:
- 20% discount on all a la carte menus at Spa by THANN Sanctuary
One Bedroom Deluxe SuiteBe enthralled by the stunning vistas of the bustling city that will greet you through the expansive windows of this spacious abode. Within, you will find such comforts as an en-suite bathroom, a separate kitchenette, a dining area as well as a living area.
Two Bedroom Executive SuiteWell suited for travelling families or a small group of friends, the Two Bedroom Executive Suite features magnificent panoramas of the cityscape through its expansive windows, for an unforgettable view.
Grand Deluxe Twin RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. Meals can be prepared in the kitchen, which comes with a refrigerator, kitchenware and a microwave. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 2 beds.
Executive Deluxe Twin RoomMeals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware, a microwave and a tea and coffee maker. The spacious twin room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
Nestled in the heart of Bangkok, Emporium Suites by Chatrium boasts an enviable location that makes it a favored choice among travelers. Situated adjacent to the Phrom Phong BTS station, the hotel offers seamless access to the city’s bustling activities and attractions without the inconvenience of traffic delays. The direct connection to this elevated train station ensures effortless exploration of Bangkok's vibrant neighborhoods and cultural sites, making it perfect for family trips, sightseeing adventures, or business stays.
The area surrounding Emporium Suites is a shopper’s paradise, with immediate access to the Emporium and Emquartier malls, renowned for their diverse array of designer shops and eateries. Guests enjoy a comprehensive shopping experience, ranging from luxury brands to unique local finds, all just a short stroll from their rooms. For those wanting relaxation away from the shopping spree, the nearby Queen’s Park provides a calming green space ideal for a leisurely walk or family outing.
Complementing the prime location, the suites themselves are spacious and offer magnificent views of Bangkok’s skyline, adding an element of tranquility to the urban experience. With a variety of dining options available at hand, guests can indulge in the local culinary offerings without venturing far from the hotel.
In essence, the location of Emporium Suites by Chatrium is its most pronounced advantage. With convenient access to transport and shopping, it delivers a rewarding stay that suits diverse tastes and needs, ensuring guests return time and again for their Bangkok sojourns.
Breakfast
Emporium Suites by Chatrium offers a breakfast experience that receives mixed feedback from guests. The buffet boasts a wide variety of fresh and delicious options, frequently changing dishes to keep guests satisfied over multiple days. Guests praise the quality and presentation of food, with a good selection of Thai, Western, and Chinese cuisine. Many find the breakfast tasty, enjoying the daily changes and the scenic city view from the dining venue.
However, several guests note that the variety could be improved, with some expressing dissatisfaction over the limited options and lack of luxury expected in a high-end hotel. Specific preferences such as halal, Arabic, and more expansive Western options are sometimes unmet. Although the omelets and overall meals receive commendation, the breakfast still garners critiques of being average or not meeting five-star standards. Despite a few glitches, the attentive and efficient service helps maintain a generally positive dining atmosphere at this hotel.
Rooms
Emporium Suites by Chatrium impresses with its spacious and well-maintained rooms, offering stunning views from high floors, often praised in reviews. While some guests note that the decor feels a bit dated and in need of a refresh, the cleanliness and functionality of the accommodations stand out. Rooms are not only large but also well-equipped, frequently featuring kitchens and balconies, making them suitable for long stays or family visits. The hotel's prime location next to the Phrom Phong BTS station and adjacent to popular shopping malls adds to its appeal, along with direct access to the Emporium. This convenience is complemented by the excellent service from the supportive and attentive staff. Despite minor drawbacks like occasional maintenance issues and outdated bathrooms, the overall experience remains positive. The combination of generous room sizes, practical amenities, and excellent location makes it a comfortable choice for travelers.
Beds
Emporium Suites by Chatrium offers guests a comfortable experience, particularly when it comes to their beds and bedding. Many guests praised the comfort of the mattresses and the fluffiness of the beds, contributing to a restful stay. The beds and pillows are often described as perfect, with a range of choices available to suit different preferences. While some guests found the mattresses too soft or the bed size smaller than expected, requests for firmer pillows were promptly accommodated with memory-foam alternatives. Despite a few notes on bed hardness and spring wear, the majority highlighted the comfortable bedding as a positive aspect of their visit. The hotel's attentive service, evident from thoughtful touches such as bed decorations for special occasions, further enhances the guest experience. Overall, the spacious rooms and bedding options at Emporium Suites by Chatrium provide a comfortable retreat for travelers.
Cleanliness
Emporium Suites by Chatrium receives generally favorable feedback regarding its cleanliness, creating a welcoming atmosphere for guests. The hotel is noted for its meticulous maintenance and clean facilities, with many reviews praising the spacious and well-equipped rooms. Guests appreciate the consistently clean lobby and pool, contributing to a pleasant environment. The attentive and efficient cleaning staff further enhances the positive experience, offering helpful and friendly service.
However, some areas require improvement. There are mentions of outdated bathroom amenities and occasional foul odors detracting from the overall experience. Issues such as dust mites on carpeted floors, stains, and visible dirt on windows have been reported. Although many guests found their rooms comfortable and tidy, there are concerns about insects and cleanliness lapses in some instances. The air conditioning was also noted as a potential trigger for allergies among guests.
Despite these challenges, Emporium Suites maintains a reputation for clean accommodations and responsive staff, making it a recommended choice for many visitors seeking comfort and hygiene during their stay. However, addressing specific issues would further elevate guest satisfaction.
Staff
At the Emporium Suites by Chatrium, guests consistently praise the staff for their exceptional service and attentiveness. From the seamless check-in to the efficient check-out, the team is recognized for their world-class hospitality, making visitors feel welcome, safe, and at home. Guests across numerous reviews commend the staff for being friendly, courteous, and highly professional, with positive mentions of their enthusiasm and willingness to meet every need promptly.
Employees at all levels, from receptionists to housekeeping, earn high marks for their responsiveness and ability to create a pleasant atmosphere. Guests appreciate the linguistic fluency of the staff, including Japanese-speaking personnel, which enhances the comfort for international visitors. The hotel's concierge and doorman staff are often noted for their personal touches, like remembering guests' room numbers, adding to the personalized and gracious treatment.
Though one or two reviews hinted at occasional lapses in communication, this is vastly overshadowed by a wealth of commendations for a service characterized by excellence and diligence. The warm behavior and helpfulness contribute significantly to guests' satisfaction and their desire to return for future stays. Overall, the staff of Emporium Suites exemplify great hospitality, supporting the hotel's reputation as a superb choice for both leisure and business travelers.
Wi-Fi
Emporium Suites by Chatrium has received mixed feedback regarding its Wi-Fi services, though there is a notable amount of praise among the comments. Guests frequently appreciated the excellent and brilliant Wi-Fi connection, describing it as the best they experienced during their trip. This reliable internet access, complete with a code that supports multiple devices, seems to cater well to the needs of tech-savvy travelers or families requiring connectivity for several gadgets. Moreover, the inventive addition of a handy phone enables guests to hotspot during their stay, providing an added layer of convenience for activities like booking transportation via GRAB.
However, some guests did encounter challenges, such as occasional inconsistencies with the Wi-Fi connection and errors that required intervention from the staff. A few guests pointed out issues with password access in the rooms and suggested improvements in speed for an enhanced experience. Despite these occasional setbacks, Emporium Suites by Chatrium seems to deliver a generally positive internet experience, appreciated by many of its visitors.
Gym
Emporium Suites by Chatrium boasts an impressive array of fitness facilities that cater to both avid gym-goers and casual visitors. The gym stands out as a highlight, frequently praised for its spaciousness and excellent selection of modern equipment, ensuring guests have everything they need for a comprehensive workout. Many reviews emphasize the well-maintained conditions of the gym, reflecting a commitment to quality that enhances the overall experience.
Guests also appreciate the additional fitness amenities, including a sauna and steam room, which offer relaxing ways to unwind after a rigorous workout. The swimming pool adds another layer of appeal, with its spacious layout on the seventh floor providing ample room for relaxation alongside a plentiful supply of sunbeds.
While the gym and pool consistently receive high marks for their upkeep and comfort, there are some mentions of minor wear and tear in the fitness locker area that have yet to be addressed. Despite this, the overall sentiment surrounding the fitness facilities remains overwhelmingly positive, making Emporium Suites by Chatrium a destination well suited for health and wellness enthusiasts.
Parking
Emporium Suites by Chatrium offers the benefit of free parking for its guests, adding convenience for those traveling by car. While there are parking options available, some guests noted that the parking area can become crowded at times. An advantage of the hotel's location is its connection to BTS Phrom Phong Station, making it easy to access transportation and nearby attractions, like Asok Station, just a stop away. Additionally, the area provides easy access to a variety of dining options. Overall, the parking situation at Emporium Suites is generally seen as a positive aspect, despite occasional limitations in availability.
5 Star
Emporium Suites by Chatrium offers a mixed experience, combining certain strengths with notable weaknesses. Its location provides a convenient gateway to exploring the city's attractions, being directly connected to BTS Phrom Phong Station—an evident highlight and worthy of five stars in itself. The structure of the hotel is solid, and the attention to detail in some areas impresses those looking for a reliable base in Bangkok. As part of the Expedia +VIP Access program, it can appeal to travelers seeking accommodations with added benefits.
However, there are aspects that do not meet typical five-star expectations. Guests have expressed that the dining area lacks adequate space and variety in its menu, suggesting that alternative breakfast options might be preferable. The absence of amenities such as a washer-dryer and the inconsistent availability of hot water do not align with a five-star experience, affecting comfort and convenience. Furthermore, the condition of beds, specifically their worn springs, is mentioned as a significant drawback at this price point.
While Emporium Suites by Chatrium's location and some attention to detail receive accolades, it seems that the overall experience might prompt some guests to consider other options, even if these come from lower star categories. Despite certain shortcomings, for many, the stay remains satisfying, largely due to its strategic location and solid establishment within the city.
Luxury
Emporium Suites by Chatrium presents itself as a luxurious destination for travelers, offering proximity to essential amenities such as a food court and high-end shopping opportunities, enhancing the overall experience. Guests have highlighted the beauty of the hotel and acknowledged the luxurious amenities and services available, contributing to its categorization as a luxury hotel. The service quality at the hotel meets the high standards typical of Japanese hospitality, further adding to the sense of opulence. However, some guests have noted occasional shortcomings in housekeeping, suggesting room for improvement to fully embody the luxury label. Overall, it provides a satisfactory luxurious experience with some areas still needing attention.
No, Emporium Suites by Chatrium doesn't have any pool.
No, a spa isn't available at Emporium Suites by Chatrium.
No, Emporium Suites by Chatrium doesn't allow dogs.
Yes, parking facilities are available at Emporium Suites by Chatrium.