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Summary of reviewsThe Coach and Horses hotel garners significant praise for its central and charming location in Barnard Castle, making it a favored base for exploring local attractions and attending events. The convenience of being close to the town center, numerous pubs and local sights is often highlighted by guests, despite occasional parking challenges and the minor inconvenience of using a back entrance after pub hours.
Breakfast experiences at the hotel vary, as breakfast is not consistently available and some guests have been directed to local cafés. When provided, it ranges from lovely to a simpler continental breakfast.
Room quality remains a critical point for improvement. While guests appreciate the cleanliness of the bed linen and general tidiness, many express dissatisfaction with outdated décor and worn furnishings. The lack of en-suite facilities and issues with noise, especially near the boiler room, are recurring concerns. Despite these drawbacks, the rooms are noted to be clean and the beds receive positive feedback for their comfort and cleanliness, albeit with occasional issues like too-soft mattresses or squeakiness.
The staff at the Coach and Horses are a standout feature, frequently lauded for their friendliness, helpfulness and accommodating nature. Specific staff members, such as Emily, receive special mention for their exceptional service. While there are occasional mentions of staff unavailability and responsiveness issues, the overall sentiment towards the staff remains exceedingly positive.
In summary, the Coach and Horses offers a fantastic location and commendable staff service, though it could benefit from room refurbishments and more consistent breakfast offerings to elevate the overall guest experience.
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