Holiday Inn Basildon by IHG
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Summary of reviewsHoliday Inn Basildon by IHG, receives overwhelmingly positive reviews particularly for its strategic location, accommodating staff and delectable breakfast offerings. Situated in the heart of Festival Leisure Park, the hotel offers guests convenient access to a variety of dining options, entertainment venues and shops. Despite being in a lively area, the hotel provides a tranquil retreat, enhanced by the availability of free parking which guests find highly convenient. Proximity to central London and major roads further boosts its appeal.
Guests consistently commend the breakfast experience as delicious and diverse with both continental and cooked options available. The breakfast area is praised for its cleanliness and the staff, particularly Sue, are highlighted for their exceptional service and attentiveness. This contributes to a positive start to the day for many visitors.
The dinner offerings also receive favorable reviews with guests enjoying quality meals in the restaurant and bar areas and appreciating the pleasant dining options. Although there are occasional remarks regarding limited menu choices and inconsistent quality, particularly with room service, the restaurant staff's attentiveness and service efficiency remain commendable.
The hotel's rooms are described as clean, comfortable and spacious, often equipped with large TVs and huge beds. Some rooms offer lovely views and family-friendly features. Though a number of guests note that certain areas of the hotel could benefit from renovation, the general sentiment is one of comfort and satisfaction with the room facilities.
Cleanliness is another strong point for the hotel with the rooms and public areas frequently noted for being spotless and well-maintained. Friendly and attentive staff contribute significantly to maintaining a high standard in this regard, despite occasional isolated issues.
The staff at Holiday Inn Basildon play a crucial role in enhancing the guest experience, often described as friendly, helpful and professional. Specific team members, such as those in the breakfast service, receive affectionate mentions for their exceptional service.
While the hotel offers free WiFi, guest experiences with internet connectivity vary with some praising its accessibility and speed, while others note issues with reliability and performance. Parking is generally appreciated for its ample space and convenience, though some guests express concerns about the cost.
Family accommodations are highly recommended with spacious family rooms that comfortably host both small and large families. The secure environment and thoughtful amenities make it a favorite for families with additional touches like goody bags for children adding to the appeal.
The hotel's beds are widely praised for their comfort, contributing to restful nights. Although there are occasional reports of worn mattresses or bed bugs, these instances do not detract from the overall positive feedback.
In summary, Holiday Inn Basildon offers a comfortable and well-located stay with highlights including excellent breakfast service, friendly staff and family-friendly features. Some areas, particularly the rooms, could benefit from updates to reach a uniformly high standard.
Categories
Guests consistently commend the breakfast experience as delicious and diverse with both continental and cooked options available. The breakfast area is praised for its cleanliness and the staff, particularly Sue, are highlighted for their exceptional service and attentiveness. This contributes to a positive start to the day for many visitors.
The dinner offerings also receive favorable reviews with guests enjoying quality meals in the restaurant and bar areas and appreciating the pleasant dining options. Although there are occasional remarks regarding limited menu choices and inconsistent quality, particularly with room service, the restaurant staff's attentiveness and service efficiency remain commendable.
The hotel's rooms are described as clean, comfortable and spacious, often equipped with large TVs and huge beds. Some rooms offer lovely views and family-friendly features. Though a number of guests note that certain areas of the hotel could benefit from renovation, the general sentiment is one of comfort and satisfaction with the room facilities.
Cleanliness is another strong point for the hotel with the rooms and public areas frequently noted for being spotless and well-maintained. Friendly and attentive staff contribute significantly to maintaining a high standard in this regard, despite occasional isolated issues.
The staff at Holiday Inn Basildon play a crucial role in enhancing the guest experience, often described as friendly, helpful and professional. Specific team members, such as those in the breakfast service, receive affectionate mentions for their exceptional service.
While the hotel offers free WiFi, guest experiences with internet connectivity vary with some praising its accessibility and speed, while others note issues with reliability and performance. Parking is generally appreciated for its ample space and convenience, though some guests express concerns about the cost.
Family accommodations are highly recommended with spacious family rooms that comfortably host both small and large families. The secure environment and thoughtful amenities make it a favorite for families with additional touches like goody bags for children adding to the appeal.
The hotel's beds are widely praised for their comfort, contributing to restful nights. Although there are occasional reports of worn mattresses or bed bugs, these instances do not detract from the overall positive feedback.
In summary, Holiday Inn Basildon offers a comfortable and well-located stay with highlights including excellent breakfast service, friendly staff and family-friendly features. Some areas, particularly the rooms, could benefit from updates to reach a uniformly high standard.
Business Hotel
As a Holiday Inn, it likely provides standard business facilities like meeting rooms and Wi-Fi, although specifics are not available in the provided data.
Hotel with Parking
Private parking is available on-site at this hotel, with a stated cost of £12 per day.
Family Friendly Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Holiday Inn Basildon, part of the IHG Hotel chain, is highly praised for its prime location. Positioned in the heart of Festival Leisure Park, the hotel boasts convenient access to a plethora of dining options, entertainment venues including cinemas and bowling alleys and various shops. It's an ideal spot for those looking to explore Basildon, as well as for business visitors requiring proximity to local firms or the hospital.
The setting offers a quiet retreat despite its bustling surroundings, giving guests a pleasant stay without the typical noise one might expect from such a lively area. Additionally, the availability of free parking adds to the overall convenience, making it easy for travelers to get around.
The hotel's location is noted as superb for socializing, leisure activities and family visits. It even benefits those attending events or functions nearby, providing a comfortable and accessible base. Close to major roads, Holiday Inn Basildon ensures straightforward access to central London and other key destinations.
Overall, the reviews emphasize the hotel's strategic position, making it a solid choice for a stay in Basildon with a host of amenities at your doorstep.
The breakfast experience at the Holiday Inn Basildon by IHG, consistently receives high praise, marked by terms such as "delicious," "fantastic," and "scrumptious." Guests appreciate the wide selection of fresh produce and the availability of both continental and cooked options. The breakfast area is noted for being clean, tidy and offering a pleasant view. Special mention is made of the excellent service provided by the breakfast staff, who are described as kind, helpful and attentive.
Sue, in particular, seems to make a lasting impression with her friendly and accommodating nature. Guests frequently highlight the attentiveness and efficiency of the breakfast team, often contributing to a positive start to the day. Despite a few mentions of the breakfast being expensive or lacking variety, the overall sentiment remains overwhelmingly positive.
Guests also enjoyed the opportunity to dine on the balcony with a view of the lake and gardens. Whether eating in the main breakfast room or having breakfast brought to their room, visitors were pleased with the quality and presentation of the food. The hotel's commitment to maintaining a high standard is evident, leaving guests satisfied and eager to return.
Reviews of dinner at the Holiday Inn Basildon by IHG generally highlight a positive dining experience with some mixed feedback. Guests often praised the restaurant food as lovely, very good and delicious with specific mentions of good fish and chips and wonderful quality. The food from the bar also received favorable comments, noted as nice and smashing. Guests appreciated the ability to enjoy good food in the bar area, gardens or via room service.
However, some guests experienced inconsistent quality, especially with room service and occasional dryness in dishes like fish and chips. A few guests noted that the dinner menu was limited and there were instances where the kitchen ceased operations unexpectedly, forcing diners to seek meals outside the hotel. Despite these few limitations, the breakfast and overall food options were well-regarded and the restaurant staff received high marks for their attentiveness and service, enhancing the overall dining experience.
While some had to venture out due to occasional kitchen closures, the hotel's location next to a cinema and multiple restaurants made finding dining alternatives convenient. The service at the bar was sometimes slow, but the overall consensus pointed to a generally satisfying culinary experience at the Holiday Inn Basildon.
The guest reviews for Holiday Inn Basildon by IHG, highlight a mix of positive and negative impressions about the rooms. On the brighter side, many guests praised the rooms for being clean, comfortable and spacious. The rooms were described as impeccably turned out with large TVs, huge beds and excellent facilities. Some rooms had lovely views and family-friendly features were noted, making it convenient for larger groups. The new renovations in certain rooms and public areas were appreciated, adding to the overall comfort and modern appeal.
However, areas for improvement were frequently noted. Some guests felt the rooms looked tired and mentioned the need for renovation, pointing out dated furniture, carpets and bathrooms. There were occasional reports of maintenance issues, such as faulty windows, lights and bathroom fixtures. Some rooms had cleanliness problems with mentions of mold, stains and unpleasant odors. Additionally, noise from outside and nearby facilities like nightclubs was a common concern.
Overall, while the Holiday Inn Basildon offers spacious and well-equipped rooms that are comfortable for most guests, the consistency in upkeep and renovation could be enhanced to ensure a uniformly pleasant experience.
Holiday Inn Basildon by IHG, consistently provides guests with a restful night's sleep, thanks to its notably comfortable beds. Numerous visitors have praised the beds for being extremely comfortable with larger sizes ensuring ample space for relaxation. Both mattresses and pillows receive high marks, often described as super comfy and conducive to a good night's rest. Despite occasional mentions of softness or firmness preferences, the general consensus leans towards satisfaction with bed comfort.
However, some reviews noted issues such as soft worn mattresses, dipped mattresses and discomfort due to bed conditions. Isolated instances of bed bugs and soiled pillows were also reported, but these do not appear to be the norm. Housekeeping standards have room for improvement with reports of unmade beds and cleanliness concerns.
Overall, the majority of guests appreciate the comfortable bedding and good room conditions, leading to a pleasant stay experience.
Holiday Inn Basildon by IHG, presents a strong reputation for cleanliness with numerous guests praising the spotless and well-maintained rooms. The hotel's efforts in maintaining a high level of cleanliness are evident in the feedback regarding the tidy rooms, clean and fresh linens and the immaculate condition of the breakfast and dining areas. Many reviewers noted that the overall cleanliness standards were outstanding and that both the hotel and rooms were consistently clean and fresh.
The rooms are described as both clean and comfortable with decor that, while modern in some areas, was seen as dated and in need of refurbishment by some guests. Despite occasional negative feedback about dated bathrooms and carpets that could benefit from a clean, the general sentiment towards room cleanliness remains highly positive. Common areas such as the bar and outside seating areas were also well-kept, contributing to the hotel’s welcoming ambiance.
Cleanliness extends beyond the rooms with regular comments on clean tables and chairs in the breakfast area and tidy overall public spaces. Staff were mentioned as being friendly and attentive, ensuring that the hotel's cleanliness met guests' expectations. However, some reviewers noted instances where rooms were not cleaned during their stay or reported issues with specific rooms being dirty or in need of maintenance.
In summary, Holiday Inn Basildon is largely regarded as a clean and comfortable stay with exceptional standards of room cleanliness and friendly staff, while noting some areas of the hotel could benefit from updates and refurbishment.
The reviews for the staff at Holiday Inn Basildon by IHG, highlight an overwhelmingly positive experience for guests. Words like "friendly," "helpful," and "polite" frequently appear, painting a picture of a team dedicated to excellent service. Guests praise the staff as fantastic, lovely and engaging with many noting that employees couldn't do enough to ensure a pleasant stay. The receptionists and bar staff receive commendations for their welcoming demeanor and professional attitude, consistently making guests feel at home.
Special mentions go to specific team members like Sue, especially noted for her exceptional service in the breakfast room, where she and her team go above and beyond to meet guests' needs. The overall impression is one of a hospitable and efficient team that contributes significantly to a positive experience at the hotel. Despite a few isolated negative remarks, the general sentiment is that guests are met with outstanding customer service and a warm atmosphere, making Holiday Inn Basildon a commendable choice for travelers.
The Holiday Inn Basildon by IHG, offers guests free wifi access, which some reviewers appreciated for its complimentary nature. Several guests highlighted the good wifi, noting instances where they could easily log into streaming services like Netflix. However, reviews also indicate a mixed experience with the internet connectivity. While some found the Wi-Fi speed to be good, others encountered issues with its reliability and performance. There were repeated mentions of the internet being slow, unreliable or not working at all in certain rooms. Additionally, some guests were displeased with having to pay for WiFi, despite it being advertised as free in their rooms. The hotel's wifi and staff were appreciated by some, but overall, the reliability of the internet remains an area with room for improvement.
Guests have highlighted various aspects of the parking situation at Holiday Inn Basildon by IHG. Many reviewers appreciated the ample and accessible parking spaces, which they found to be convenient and spacious. Instances of free parking were noted, especially for customers who booked rooms and some guests found it a great value when parking charges were suspended during certain periods.
However, several guests expressed concerns about the cost of parking, frequently describing it as expensive and noting the additional £10 per day charge, which some felt should be included in the room price. The security and safety of the parking lot were occasionally mentioned as areas of concern. Despite these issues, the availability of plenty of parking spaces generally contributed to the convenience and ease of access for hotel visitors. Overall, while the parking situation is mostly positive in terms of space and access, the cost remains a point of contention for many guests.
Holiday Inn Basildon by IHG, is a highly recommended choice for families seeking a comfortable and enjoyable stay. The hotel features spacious family rooms that can comfortably accommodate both small and large families with some rooms large enough for groups of up to six travelers, including infants. Guests have consistently noted the spaciousness of the family rooms, making it an ideal setting for family meet-ups or gatherings.
The rooms are designed with families in mind, equipped with two double beds and a sofa bed, ensuring ample space for everyone. Parents especially appreciate the security features such as secure locks, providing peace of mind when traveling with little ones. Autistic children also seem to feel at ease here, as one review highlighted that the twins were not sensory overloaded, indicating a thoughtful environment for kids with special needs.
Holiday Inn Basildon goes beyond just providing a place to stay. The hotel staff, like Donna in the breakfast room, offer exceptional service, creating memorable experiences by giving kids small goody bags when they couldn’t finish their meals. This child-friendly touch is a testament to the hotel’s dedication to catering to families. Additionally, kids are made to feel welcome with amenities like a free drink at the bar, adding to the family-friendly atmosphere.
The hotel’s beautiful gardens are a hit with kids, providing a lovely space for play and relaxation. Overall, families who stayed at Holiday Inn Basildon enjoyed the quality family time and highly recommend the hotel for those traveling with children, despite minor issues like room placement for families above the main entrance on busy nights.
Holiday Inn Basildon by IHG, delivers a mixed experience to its guests. Many find it a commendable choice for families, appreciating the lovely, clean rooms and comfortable beds that meet the four-star standard. Guests frequently mention the hotel's bright and airy ambiance, combined with a good location and friendly, professional staff, which often contributes positively to the overall stay.
However, the hotel does show signs of aging with several guests noting that it looks dated and in need of refurbishment. The classic decor, while charming to some, strikes others as old and scruffy. The disparity in room quality, particularly with the so-called "Executive" rooms, has left some guests feeling that the upgrades don't offer the expected value.
Despite some opinions that it doesn't fully live up to its four-star rating, many guests still find it reliable and would return, especially given the clean, comfortable accommodations and family-friendly spaces. Overall, Holiday Inn Basildon presents a comfortable stay with room for improvement in its facilities to better align with a consistent four-star experience.
Holiday Inn Basildon by IHG, offers a solid choice for business travelers with its ideal location and comprehensive amenities. The hotel's location is advantageous for local business visits, being close to the downtown area and near the airport, making it convenient for work-related travel. The reception area is clean and welcoming, ensuring a positive first impression. Travelers appreciate the efficient reception service and the spacious car park, although some concerns about car park safety were noted.
The rooms are designed with business needs in mind, featuring large desks, relax chairs, irons and hairdryers to cater to basic requirements. The hotel's business meeting area is well laid out for client and vendor meetings and staff are helpful in reserving meeting rooms. Additionally, the accommodation is reasonably priced, providing good value for money, particularly for those on work trips.
For those needing to break up their busy schedules, the hotel is conveniently located for accessing nearby dining options and meals. Despite a few mixed experiences, the overall sentiment indicates that Holiday Inn Basildon meets the essential needs of business travelers effectively.
Holiday Inn Basildon offers a generally accessible location that is easy to find and convenient for guests with disabilities. The hotel provides spacious rooms specifically allocated for disabled guests, featuring plenty of space in the adjoining bathrooms which are equipped with disability facilities. The staff stand out for being very helpful and friendly, contributing to a positive stay.
However, there are notable challenges. Accessibility to the breakfast area is limited for disabled guests and the lift service seems unreliable with reports of lifts not working at times. Additionally, the hotel is not ideal for guests requiring wheelchair access, as they may find it difficult to navigate the premises. Some guests also mentioned challenges related to climbing stairs for those with limited mobility. Overall, while the hotel does have some accessible features, improvements are needed to cater more effectively to guests with varying disabilities.
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Location
The setting offers a quiet retreat despite its bustling surroundings, giving guests a pleasant stay without the typical noise one might expect from such a lively area. Additionally, the availability of free parking adds to the overall convenience, making it easy for travelers to get around.
The hotel's location is noted as superb for socializing, leisure activities and family visits. It even benefits those attending events or functions nearby, providing a comfortable and accessible base. Close to major roads, Holiday Inn Basildon ensures straightforward access to central London and other key destinations.
Overall, the reviews emphasize the hotel's strategic position, making it a solid choice for a stay in Basildon with a host of amenities at your doorstep.
Breakfast
Sue, in particular, seems to make a lasting impression with her friendly and accommodating nature. Guests frequently highlight the attentiveness and efficiency of the breakfast team, often contributing to a positive start to the day. Despite a few mentions of the breakfast being expensive or lacking variety, the overall sentiment remains overwhelmingly positive.
Guests also enjoyed the opportunity to dine on the balcony with a view of the lake and gardens. Whether eating in the main breakfast room or having breakfast brought to their room, visitors were pleased with the quality and presentation of the food. The hotel's commitment to maintaining a high standard is evident, leaving guests satisfied and eager to return.
Dinner
However, some guests experienced inconsistent quality, especially with room service and occasional dryness in dishes like fish and chips. A few guests noted that the dinner menu was limited and there were instances where the kitchen ceased operations unexpectedly, forcing diners to seek meals outside the hotel. Despite these few limitations, the breakfast and overall food options were well-regarded and the restaurant staff received high marks for their attentiveness and service, enhancing the overall dining experience.
While some had to venture out due to occasional kitchen closures, the hotel's location next to a cinema and multiple restaurants made finding dining alternatives convenient. The service at the bar was sometimes slow, but the overall consensus pointed to a generally satisfying culinary experience at the Holiday Inn Basildon.
Rooms
However, areas for improvement were frequently noted. Some guests felt the rooms looked tired and mentioned the need for renovation, pointing out dated furniture, carpets and bathrooms. There were occasional reports of maintenance issues, such as faulty windows, lights and bathroom fixtures. Some rooms had cleanliness problems with mentions of mold, stains and unpleasant odors. Additionally, noise from outside and nearby facilities like nightclubs was a common concern.
Overall, while the Holiday Inn Basildon offers spacious and well-equipped rooms that are comfortable for most guests, the consistency in upkeep and renovation could be enhanced to ensure a uniformly pleasant experience.
Beds
However, some reviews noted issues such as soft worn mattresses, dipped mattresses and discomfort due to bed conditions. Isolated instances of bed bugs and soiled pillows were also reported, but these do not appear to be the norm. Housekeeping standards have room for improvement with reports of unmade beds and cleanliness concerns.
Overall, the majority of guests appreciate the comfortable bedding and good room conditions, leading to a pleasant stay experience.
Cleanliness
The rooms are described as both clean and comfortable with decor that, while modern in some areas, was seen as dated and in need of refurbishment by some guests. Despite occasional negative feedback about dated bathrooms and carpets that could benefit from a clean, the general sentiment towards room cleanliness remains highly positive. Common areas such as the bar and outside seating areas were also well-kept, contributing to the hotel’s welcoming ambiance.
Cleanliness extends beyond the rooms with regular comments on clean tables and chairs in the breakfast area and tidy overall public spaces. Staff were mentioned as being friendly and attentive, ensuring that the hotel's cleanliness met guests' expectations. However, some reviewers noted instances where rooms were not cleaned during their stay or reported issues with specific rooms being dirty or in need of maintenance.
In summary, Holiday Inn Basildon is largely regarded as a clean and comfortable stay with exceptional standards of room cleanliness and friendly staff, while noting some areas of the hotel could benefit from updates and refurbishment.
Staff
Special mentions go to specific team members like Sue, especially noted for her exceptional service in the breakfast room, where she and her team go above and beyond to meet guests' needs. The overall impression is one of a hospitable and efficient team that contributes significantly to a positive experience at the hotel. Despite a few isolated negative remarks, the general sentiment is that guests are met with outstanding customer service and a warm atmosphere, making Holiday Inn Basildon a commendable choice for travelers.
Wi-Fi
Parking
However, several guests expressed concerns about the cost of parking, frequently describing it as expensive and noting the additional £10 per day charge, which some felt should be included in the room price. The security and safety of the parking lot were occasionally mentioned as areas of concern. Despite these issues, the availability of plenty of parking spaces generally contributed to the convenience and ease of access for hotel visitors. Overall, while the parking situation is mostly positive in terms of space and access, the cost remains a point of contention for many guests.
Family
The rooms are designed with families in mind, equipped with two double beds and a sofa bed, ensuring ample space for everyone. Parents especially appreciate the security features such as secure locks, providing peace of mind when traveling with little ones. Autistic children also seem to feel at ease here, as one review highlighted that the twins were not sensory overloaded, indicating a thoughtful environment for kids with special needs.
Holiday Inn Basildon goes beyond just providing a place to stay. The hotel staff, like Donna in the breakfast room, offer exceptional service, creating memorable experiences by giving kids small goody bags when they couldn’t finish their meals. This child-friendly touch is a testament to the hotel’s dedication to catering to families. Additionally, kids are made to feel welcome with amenities like a free drink at the bar, adding to the family-friendly atmosphere.
The hotel’s beautiful gardens are a hit with kids, providing a lovely space for play and relaxation. Overall, families who stayed at Holiday Inn Basildon enjoyed the quality family time and highly recommend the hotel for those traveling with children, despite minor issues like room placement for families above the main entrance on busy nights.
4 Star
However, the hotel does show signs of aging with several guests noting that it looks dated and in need of refurbishment. The classic decor, while charming to some, strikes others as old and scruffy. The disparity in room quality, particularly with the so-called "Executive" rooms, has left some guests feeling that the upgrades don't offer the expected value.
Despite some opinions that it doesn't fully live up to its four-star rating, many guests still find it reliable and would return, especially given the clean, comfortable accommodations and family-friendly spaces. Overall, Holiday Inn Basildon presents a comfortable stay with room for improvement in its facilities to better align with a consistent four-star experience.
Business
The rooms are designed with business needs in mind, featuring large desks, relax chairs, irons and hairdryers to cater to basic requirements. The hotel's business meeting area is well laid out for client and vendor meetings and staff are helpful in reserving meeting rooms. Additionally, the accommodation is reasonably priced, providing good value for money, particularly for those on work trips.
For those needing to break up their busy schedules, the hotel is conveniently located for accessing nearby dining options and meals. Despite a few mixed experiences, the overall sentiment indicates that Holiday Inn Basildon meets the essential needs of business travelers effectively.
Accessible
However, there are notable challenges. Accessibility to the breakfast area is limited for disabled guests and the lift service seems unreliable with reports of lifts not working at times. Additionally, the hotel is not ideal for guests requiring wheelchair access, as they may find it difficult to navigate the premises. Some guests also mentioned challenges related to climbing stairs for those with limited mobility. Overall, while the hotel does have some accessible features, improvements are needed to cater more effectively to guests with varying disabilities.
No, Holiday Inn Basildon by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Basildon by IHG.
No, Holiday Inn Basildon by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Basildon by IHG.
No, Holiday Inn Basildon by IHG doesn't have a gym.
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