AC Hotel by Marriott Penang
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Summary of reviewsAC Hotel by Marriott Penang receives high praise for its strategic and convenient location, particularly for travelers near the Penang International Airport. Guests appreciate the proximity to popular eateries, shopping hubs like Queensbay Mall and easy access to other parts of Penang. The quiet surroundings and scenic views, including sunsets, further enhance the appeal of the location.
The breakfast offerings are generally well-received with many guests praising the food quality and variety, especially items like Spanish Eggs and Roti canai. However, some guests suggest improvements in menu variety and freshness. The hotel caters to diverse preferences with vegetarian options and takeaway coffee and tea, despite some operational adjustments during restrictions.
Rooms are frequently highlighted for their spaciousness, cleanliness and comfort. Many appreciate the modern and well-maintained accommodations, including family-friendly suites and executive options. While a few minor maintenance issues are noted, the overall room experience is positive with amenities and flexible services like early check-ins and late check-outs receiving commendation.
Cleanliness is consistently praised across the hotel, from rooms to public areas, aligning with guests' high standards. The diligent housekeeping adds to the hotel's comfortable and quiet atmosphere.
Staff at AC Hotel by Marriott Penang are recognized for their exceptional friendliness and professionalism. Guests frequently commend the helpfulness and politeness of the staff, making their stay more pleasant and accommodating.
While free WiFi is a welcomed feature, its inconsistency and occasional slow speeds are noted areas for improvement.
The gym and pool facilities receive positive feedback for their maintenance and functionality, though some guests wish for a more extensive gym setup and longer pool operating hours.
Parking options are appreciated for their ample space and security, despite some minor challenges like complicated directions and dim lighting in the basement area.
The hotel stands out as a favorable choice for families, offering spacious accommodations and kid-friendly amenities like a children's pool. The reasonable pricing and convenient location add to its appeal for family vacations.
Lastly, the beds are often highlighted as a standout feature, providing comfort and quality rest, although a few guests have mentioned occasional issues with mattress conditions.
Overall, AC Hotel by Marriott Penang delivers a strong four-star experience with commendable service, strategic location, comfortable accommodations and family-friendly amenities, making it a recommended option for diverse travelers.
Categories
The breakfast offerings are generally well-received with many guests praising the food quality and variety, especially items like Spanish Eggs and Roti canai. However, some guests suggest improvements in menu variety and freshness. The hotel caters to diverse preferences with vegetarian options and takeaway coffee and tea, despite some operational adjustments during restrictions.
Rooms are frequently highlighted for their spaciousness, cleanliness and comfort. Many appreciate the modern and well-maintained accommodations, including family-friendly suites and executive options. While a few minor maintenance issues are noted, the overall room experience is positive with amenities and flexible services like early check-ins and late check-outs receiving commendation.
Cleanliness is consistently praised across the hotel, from rooms to public areas, aligning with guests' high standards. The diligent housekeeping adds to the hotel's comfortable and quiet atmosphere.
Staff at AC Hotel by Marriott Penang are recognized for their exceptional friendliness and professionalism. Guests frequently commend the helpfulness and politeness of the staff, making their stay more pleasant and accommodating.
While free WiFi is a welcomed feature, its inconsistency and occasional slow speeds are noted areas for improvement.
The gym and pool facilities receive positive feedback for their maintenance and functionality, though some guests wish for a more extensive gym setup and longer pool operating hours.
Parking options are appreciated for their ample space and security, despite some minor challenges like complicated directions and dim lighting in the basement area.
The hotel stands out as a favorable choice for families, offering spacious accommodations and kid-friendly amenities like a children's pool. The reasonable pricing and convenient location add to its appeal for family vacations.
Lastly, the beds are often highlighted as a standout feature, providing comfort and quality rest, although a few guests have mentioned occasional issues with mattress conditions.
Overall, AC Hotel by Marriott Penang delivers a strong four-star experience with commendable service, strategic location, comfortable accommodations and family-friendly amenities, making it a recommended option for diverse travelers.
Hotel near Golf Courses
This hotel features an on-site golf course and is located in Bukit Jambul, offering direct access to golf facilities and the nearby Penang Golf Club.
Family Friendly Hotel
This hotel is well-regarded for its family-friendly accommodations, making it an ideal choice for those traveling with children. The hotel offers spacious suites and rooms, many of which are specifically designed for families. The family suites come equipped with multiple rooms, providing ample space and comfort for large families or groups.
Hotel with Swimming Pool
The hotel includes a swimming pool for guests to enjoy. The pool area offers a relaxing space for leisure and recreation.
Rooftop Pool Outdoor Pool
Business Hotel
This hotel provides comfortable accommodations and standard amenities suitable for business travelers. While specific details on meeting spaces are not available, its Marriott affiliation suggests reliable service.
Hotel with Parking
As a Marriott hotel, it is likely to offer reliable parking facilities and services, ensuring a smooth experience for guests with vehicles.
Accessible Hotel
AC Hotel by Marriott Penang is wheelchair-accessible. They offer accessible parking options directly at the hotel. The hotel also has a 24-hour front desk and provides free WiFi.
4-Star Hotel
AC Hotel by Marriott Penang offers an outstanding level of service and value. Guests appreciate the attentive and friendly staff. The hotel features an outdoor swimming pool and in-house restaurant. The rooms are clean and comfortable, with excellent air conditioning.
Hotel with Outdoor Pool
AC Hotel by Marriott Penang offers an outdoor swimming pool with skyline views, providing a pleasant backdrop for a refreshing swim. The hotel also includes a children's pool, making it suitable for families.
Hotel for Honeymoon
Romantic Hotel
Hotel with Gym
Hotel with Rooftop Pool
Guest Reviews
The AC Hotel by Marriott Penang has earned praise primarily for its strategic and convenient location. Situated near the Penang International Airport, it provides an ideal spot for travelers with early morning flights or those arriving on the island. The hotel’s proximity to various eateries, such as the famous Nasi Kandar Kayu, makes it a favorable choice for food enthusiasts. Additionally, shopping hubs like Queensbay Mall and Bukit Jambul Complex are just a short distance away, offering guests ample retail therapy opportunities.
While not centrally located in George Town, the hotel caters well to those exploring other parts of Penang, particularly the Bayan Lepas area. Accessibility is further enhanced by nearby public transport options, making it easy to reach popular attractions like the Spice Arena and Penang Bridge.
Despite a few comments about the location being slightly outskirt from the city center, the surrounding area is generally quiet and convenient with plenty of shops, convenience stores and hawker stalls within walking distance. The views from the hotel, including sights of golf fields, mountains and even sunsets, add to the overall appeal.
Overall, the AC Hotel by Marriott Penang is highly recommended for its strategic location, ease of access to key points of interest and abundance of nearby dining and shopping options.
The breakfast experience at AC Hotel by Marriott Penang presents a mixed array of reviews from guests. Many guests praised the breakfast as nice with decent menu options and high-quality food. Terms like excellent, fabulous, superb and delicious were frequently used and several reviews highlighted a great variety, especially appreciating specific items like Spanish Eggs and Roti canai.
However, several reviews mentioned limitations in the breakfast selection, pointing out a need for more variety, particularly in Western and local food options. Some guests found the breakfast mediocre or repetitive with the same menu items served daily. It was also noted that breakfast often featured a buffet setup, which was well-received, although some guests reported this only being available until 11 a.m. The spread included items catering to vegetarians and takeaway coffee and tea were appreciated.
During certain periods, especially due to restrictions, breakfast was served in bento boxes or required guests to pack their meals and eat in their rooms. This received mixed feedback with some guests finding the bento option cute, while others considered it very bad or disappointing. The absence of options like dim sum and teh tarik was also highlighted and some guests reported that the breakfast items were not always fresh.
Overall, the breakfast at AC Hotel by Marriott Penang is generally good with a few areas needing improvement, particularly in variety and freshness.
The guest reviews for AC Hotel by Marriott Penang highlight several notable features of the rooms. The predominant theme is spaciousness with numerous mentions of large, comfortable rooms and suites that accommodate families and groups well. Many reviews appreciate the cleanliness of the rooms, often describing them as tidy, dust-free and well-maintained. Newly renovated rooms receive positive feedback for their modern appearance and comfort.
Comfort is a significant point, frequently highlighted with mentions of comfortable beds, pillows and bedding. The facilities within the rooms, such as air conditioning and other amenities, are generally seen as satisfactory and enhance the experience. The existence of multiple room types, such as executive suites and 3-bedroom apartments, caters well to different needs and group sizes.
The functionality of the rooms, which includes modern, simple and clean designs, is also praised. However, some reviews indicate minor issues such as older furnishings in certain suites and occasional maintenance needs (e.g., air conditioning and remote batteries). Despite these minor drawbacks, the overall sentiment suggests that the rooms are both spacious and comfortable, making them suitable for a pleasant stay.
The hospitality and flexibility of the hotel staff, including early check-ins and late check-outs, add to the positive experience. While there are a few comments on the need for updates in certain areas and differences between booked and received rooms, the general consensus points towards a good value-for-money proposition. The hotel manages to maintain a clean, comfortable and spacious environment that appeals to a wide range of guests.
The beds at AC Hotel by Marriott Penang have garnered predominantly positive feedback from guests. Most reviews highlight the beds as comfortable, cozy and spacious, ensuring a good night's rest. The pillows are often praised for their softness and quality, contributing to an overall delightful sleeping experience. The bedding is consistently described as clean and well-maintained with many guests noting that the combination of comfortable beds and pillows provided exceptional relaxation.
However, not all feedback is glowing. A few guests mentioned issues such as sagging or worn-out mattresses and some found the bed sizes smaller than expected. Occasional comments pointed to overly soft pillows or bed linens with an unpleasant smell. Despite these isolated concerns, the general consensus is that the beds at AC Hotel by Marriott Penang are a highlight of the stay, offering comfort and quality that help guests feel rested and rejuvenated.
The 'AC Hotel by Marriott Penang' consistently receives high praise for its cleanliness from its guests. The overall cleanliness of the hotel is noticeably maintained with rooms frequently described as clean, fresh, neat and spotless. Guests appreciate the clean and spacious rooms, often noting the crisp and white linens and towels. The hotel facilities, including the bathrooms, are kept in excellent condition, aligning with the high standards of cleanliness expected by visitors.
Despite a few isolated incidents of dusty rooms and minor maintenance issues, the general consensus is that the hotel's environment is clean, comfortable and conducive for stays. Many guests highlight the cleanliness as a key factor contributing to the hotel's comfortable and quiet atmosphere. The diligent housekeeping and pristine conditions of the public areas reinforce a sense of pride in maintaining a clean property.
The hotel is noted for being clean and functional, adding to its appeal as a convenient accommodation option in a good location. Many reviewers emphasize that the clean and tidy conditions have had a positive impact on their overall stay, making it a recommended choice for travelers seeking a hygienic and pleasant lodging experience in Penang.
At the AC Hotel by Marriott Penang, guests consistently praise the hotel's staff for their exceptional friendliness, helpfulness and professionalism. The staff are frequently described as polite, enthusiastic and eager to assist with any request, offering excellent customer service. Housekeeping is noted for its consistency and thoroughness and the reception and lobby staff, including individuals like Remon, Jeffrey and the front desk team, receive glowing commendations for their courtesy and efficiency.
The maintenance and bell services also garner positive feedback for their promptness and politeness. Guests appreciate the extra efforts made by the staff to ensure a pleasant stay, from providing excellent service during breakfast to suggesting local dining spots. Whether it’s check-in or dealing with issues, the staff are attentive, accommodating and always carry a smile. The hotel’s service culture appears to be one of its strongest aspects with personnel who are not only professional but also genuinely hospitable and respectful.
The WiFi situation at AC Hotel by Marriott Penang presents a mixed bag according to guest reviews. Many guests appreciated the fact that the hotel offers free WiFi and reported that the internet service was excellent or good during their stay. However, there were several mentions of inconsistency in the quality of the connection with some guests experiencing slow speeds, particularly on the 11th floor. Others noted that the WiFi service was often unstable with issues persistent enough to hinder activities beyond basic emailing or messaging. There were also reports of the WiFi being very poor or not working at all during some guests' stays. Despite the positive mentions, it's clear that there are areas for improvement, especially in ensuring stable and strong connectivity across all floors.
The gym at the AC Hotel by Marriott Penang receives positive feedback for its good and quite good facilities, offering basic equipment that meets the needs of most guests. Gym facilities are appreciated and include some treadmills, free weights and a few machines, although expanding the fitness centre with additional machines could enhance the experience further. Overall, the gym and pool are considered decent and satisfactory with multiple reviews highlighting the gym as a strong feature of the hotel.
The AC Hotel by Marriott Penang offers a swimming pool that has garnered favorable remarks from many guests. It is described as well-maintained and clean, contributing to a pleasant environment. Children particularly enjoy the pool with many expressing excitement about swimming there. The pool is regarded as kid-friendly, which adds to its appeal for families. Guests appreciate the availability of warm towels at the poolside and some have noted the convenience of having both a gym and a pool.
However, there are mixed opinions about the size of the pool. While some find it adequate or even sizable, others feel it is quite small. The pool's limited operating hours have also been cited as a downside with some guests wishing it would remain open longer. Despite these concerns, the overall sentiment is positive with many describing the pool as nice, good and even excellent. The outdoor setting adds to its charm, making it a pleasant spot for guests to relax and unwind.
AC Hotel by Marriott Penang offers a variety of parking options, which include both free and private parking available on-site. The parking facility is often praised for being spacious, providing ample and easily accessible parking spaces. Guests appreciate the complimentary car park features and find the parking arrangements to be reasonably good and secure.
However, a few aspects can be slightly challenging. The basement parking is safe and closed, but it is frequently noted that there is no lift from the basement level to the lobby, requiring guests to walk up stairs. Additionally, some guests have found the parking process and directions to be somewhat complicated. The dim lighting in the basement car park is another minor issue mentioned. Despite these concerns, the facility generally receives positive remarks for its convenient and ample parking spaces.
AC Hotel by Marriott Penang is well-regarded for its family-friendly accommodations, making it an ideal choice for those traveling with children. The hotel offers spacious suites and rooms, many of which are specifically designed for families. Guests highly commend the family suites, which come equipped with multiple rooms, providing ample space and comfort for large families or groups. The executive and family suites are particularly recommended for their spaciousness and comfort, ensuring a pleasant stay for both adults and children alike.
The location is also praised for its convenience, offering a great base to explore Penang while enjoying the local cuisine in an air-conditioned setting. The reasonable pricing adds to its appeal, making it a cost-effective option for families. Many reviewers have returned multiple times, appreciating the comfort and suitability for family vacations.
The hotel also provides a kids' pool, which is a hit among families, alongside other family-oriented facilities. The staff receive favorable mentions for their friendliness and helpfulness, contributing to a welcoming and pleasant atmosphere. Overall, AC Hotel by Marriott Penang is highly recommended for family stays, ensuring a comfortable and memorable vacation experience.
The reviews for AC Hotel by Marriott Penang highlight a mix of perspectives on the hotel's rating, facilities and services. The hotel is generally perceived as a four-star establishment with some guests believing it exceeds four-star expectations in service quality. Many guests note that the hotel lives up to its Marriott branding, indicating an overall good experience. Despite this, there are mentions that it may not fully reach the Marriott standard or the typical four-star hotel level with some suggesting that the pricing is slightly high compared to the experience provided. The cost-performance ratio is considered high by some, but others feel that the room rates, similar to those of Vistana and even higher-end hotels like Shangri-La Kuala Lumpur, suggest it may be slightly overpriced. Overall, while the hotel is appreciated for its good facilities and service, opinions vary on whether it fully justifies its four-star classification and associated costs.
Guests have praised AC Hotel by Marriott Penang for its exceptionally clean and modern facilities, which are ideal for business travelers. The fast check-in process and efficient, friendly service are consistently highlighted as major advantages for those on tight schedules. The hotel's professional staff adds to the positive experience, ensuring that all business needs are met with ease.
Located in a quiet area conducive to business meetings, it offers a strategic location that many find perfect for their professional engagements. The fully functional business center and dedicated living area for business discussions enhance its appeal as a top-notch business hotel. Additionally, amenities such as a well-equipped desk and work chair in the rooms cater specifically to business travelers.
Overall, guests feel that this hotel is a great choice for business trips and have expressed a strong preference to choose AC Hotel by Marriott Penang for their future stays.
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Location
While not centrally located in George Town, the hotel caters well to those exploring other parts of Penang, particularly the Bayan Lepas area. Accessibility is further enhanced by nearby public transport options, making it easy to reach popular attractions like the Spice Arena and Penang Bridge.
Despite a few comments about the location being slightly outskirt from the city center, the surrounding area is generally quiet and convenient with plenty of shops, convenience stores and hawker stalls within walking distance. The views from the hotel, including sights of golf fields, mountains and even sunsets, add to the overall appeal.
Overall, the AC Hotel by Marriott Penang is highly recommended for its strategic location, ease of access to key points of interest and abundance of nearby dining and shopping options.
Breakfast
However, several reviews mentioned limitations in the breakfast selection, pointing out a need for more variety, particularly in Western and local food options. Some guests found the breakfast mediocre or repetitive with the same menu items served daily. It was also noted that breakfast often featured a buffet setup, which was well-received, although some guests reported this only being available until 11 a.m. The spread included items catering to vegetarians and takeaway coffee and tea were appreciated.
During certain periods, especially due to restrictions, breakfast was served in bento boxes or required guests to pack their meals and eat in their rooms. This received mixed feedback with some guests finding the bento option cute, while others considered it very bad or disappointing. The absence of options like dim sum and teh tarik was also highlighted and some guests reported that the breakfast items were not always fresh.
Overall, the breakfast at AC Hotel by Marriott Penang is generally good with a few areas needing improvement, particularly in variety and freshness.
Rooms
Comfort is a significant point, frequently highlighted with mentions of comfortable beds, pillows and bedding. The facilities within the rooms, such as air conditioning and other amenities, are generally seen as satisfactory and enhance the experience. The existence of multiple room types, such as executive suites and 3-bedroom apartments, caters well to different needs and group sizes.
The functionality of the rooms, which includes modern, simple and clean designs, is also praised. However, some reviews indicate minor issues such as older furnishings in certain suites and occasional maintenance needs (e.g., air conditioning and remote batteries). Despite these minor drawbacks, the overall sentiment suggests that the rooms are both spacious and comfortable, making them suitable for a pleasant stay.
The hospitality and flexibility of the hotel staff, including early check-ins and late check-outs, add to the positive experience. While there are a few comments on the need for updates in certain areas and differences between booked and received rooms, the general consensus points towards a good value-for-money proposition. The hotel manages to maintain a clean, comfortable and spacious environment that appeals to a wide range of guests.
Beds
However, not all feedback is glowing. A few guests mentioned issues such as sagging or worn-out mattresses and some found the bed sizes smaller than expected. Occasional comments pointed to overly soft pillows or bed linens with an unpleasant smell. Despite these isolated concerns, the general consensus is that the beds at AC Hotel by Marriott Penang are a highlight of the stay, offering comfort and quality that help guests feel rested and rejuvenated.
Cleanliness
Despite a few isolated incidents of dusty rooms and minor maintenance issues, the general consensus is that the hotel's environment is clean, comfortable and conducive for stays. Many guests highlight the cleanliness as a key factor contributing to the hotel's comfortable and quiet atmosphere. The diligent housekeeping and pristine conditions of the public areas reinforce a sense of pride in maintaining a clean property.
The hotel is noted for being clean and functional, adding to its appeal as a convenient accommodation option in a good location. Many reviewers emphasize that the clean and tidy conditions have had a positive impact on their overall stay, making it a recommended choice for travelers seeking a hygienic and pleasant lodging experience in Penang.
Staff
The maintenance and bell services also garner positive feedback for their promptness and politeness. Guests appreciate the extra efforts made by the staff to ensure a pleasant stay, from providing excellent service during breakfast to suggesting local dining spots. Whether it’s check-in or dealing with issues, the staff are attentive, accommodating and always carry a smile. The hotel’s service culture appears to be one of its strongest aspects with personnel who are not only professional but also genuinely hospitable and respectful.
Wi-Fi
Gym
Pool
However, there are mixed opinions about the size of the pool. While some find it adequate or even sizable, others feel it is quite small. The pool's limited operating hours have also been cited as a downside with some guests wishing it would remain open longer. Despite these concerns, the overall sentiment is positive with many describing the pool as nice, good and even excellent. The outdoor setting adds to its charm, making it a pleasant spot for guests to relax and unwind.
Parking
However, a few aspects can be slightly challenging. The basement parking is safe and closed, but it is frequently noted that there is no lift from the basement level to the lobby, requiring guests to walk up stairs. Additionally, some guests have found the parking process and directions to be somewhat complicated. The dim lighting in the basement car park is another minor issue mentioned. Despite these concerns, the facility generally receives positive remarks for its convenient and ample parking spaces.
Family
The location is also praised for its convenience, offering a great base to explore Penang while enjoying the local cuisine in an air-conditioned setting. The reasonable pricing adds to its appeal, making it a cost-effective option for families. Many reviewers have returned multiple times, appreciating the comfort and suitability for family vacations.
The hotel also provides a kids' pool, which is a hit among families, alongside other family-oriented facilities. The staff receive favorable mentions for their friendliness and helpfulness, contributing to a welcoming and pleasant atmosphere. Overall, AC Hotel by Marriott Penang is highly recommended for family stays, ensuring a comfortable and memorable vacation experience.
4 Star
Business
Located in a quiet area conducive to business meetings, it offers a strategic location that many find perfect for their professional engagements. The fully functional business center and dedicated living area for business discussions enhance its appeal as a top-notch business hotel. Additionally, amenities such as a well-equipped desk and work chair in the rooms cater specifically to business travelers.
Overall, guests feel that this hotel is a great choice for business trips and have expressed a strong preference to choose AC Hotel by Marriott Penang for their future stays.
Yes, AC Hotel by Marriott Penang has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at AC Hotel by Marriott Penang.
No, AC Hotel by Marriott Penang doesn't allow dogs.
Yes, parking facilities are available at AC Hotel by Marriott Penang.
Yes, AC Hotel by Marriott Penang has a gym.
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