Bellagio, Via Lungo Lago Manzoni 2845.985102,9.260536(Show on Map)
7.9
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Excelsior Splendide in Bellagio is highly praised for its prime location, offering easy access to Lake Como, the ferry terminal, dining and shopping options. The central position provides an ideal base for exploring the picturesque village and presents guests with breathtaking views of the lake. The historic, Art Nouveau hotel with its spacious, clean rooms and friendly staff creates a warm and welcoming atmosphere. The stunning lakefront views from rooms, the restaurant and the pool significantly enhance the guest experience.
Regarding breakfast, guests appreciate the good service, pleasant selection and the scenic view of Lake Como from the breakfast area. However, there is notable feedback for improvement, such as increasing the variety, ensuring the food remains hot and replenishing the buffet more diligently.
The rooms, often praised for their cleanliness and spaciousness, offer stunning views of Lake Como, which many guests found delightful. Nevertheless, some rooms lack basic amenities like refrigerators and kettles and issues such as noise, outdated furniture, creaky floors and uncomfortable beds were highlighted. Instances of inadequate cleanliness, such as stained bed covers and occasional pests, were also reported.
Cleanliness is generally commendable with many guests noting well-maintained floors and clean bathrooms. However, the age of the hotel shows in certain areas needing refurbishment, including outdated facilities and some areas in disrepair.
The staff significantly contributes to positive guest experiences, being described as friendly, helpful and eager to provide assistance. The professionalism and personal touch of the staff, particularly at the reception, are often mentioned, although a few instances of perceived rudeness were noted.
The Wi-Fi at the hotel receives frequent criticism for being poor, slow and intermittent, particularly on higher floors. Moreover, the additional charge for Wi-Fi service adds to the disappointment.
The beds elicit mixed reviews; while some guests found them comfortable, others described them as firm, hard and uncomfortable with issues like sagging mattresses and noisy rooms further affecting the experience.
In summary, Hotel Excelsior Splendide stands out for its excellent location, charming architecture and helpful staff, making it a popular choice in Bellagio despite some areas needing improvement, particularly in room amenities, breakfast offerings and Wi-Fi services.
Categories
Dog Friendly
This hotel allows pets and offers various amenities. It provides a pleasant stay for both guests and their animal companions.
Dogs Stay Free
3 Star
This hotel is well-regarded and offers a pleasant stay in Bellagio. It provides good service and comfortable rooms.
Dogs Stay Free
This hotel is pet-friendly. It offers a comfortable stay for guests traveling with dogs, with access to nearby walking areas and pet-friendly amenities.
Historic
Family
Room Types
Double RoomFeatures satellite TV, a private bathroom and a telephone.
Double Room with Lake ViewFeatures satellite TV, a private bathroom and a telephone.
Triple Room with Lake ViewProviding free toiletries, this triple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned triple room provides a TV with satellite channels, a wardrobe, a safe deposit box, heating as well as lake views. The unit offers 2 beds.
Economy Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. This twin/double room is air-conditioned and has a TV with satellite channels, a wardrobe, a safe deposit box and heating.
About Hotel Excelsior Splendide
Registry or License or Notification Number: 013250-ALB-00008, IT013250A1UMOI7M94
Guest Reviews
7.9
Good
Review Summaries
Location
Hotel Excelsior Splendide enjoys a prime location in the heart of Bellagio, drawing high praise for its proximity to Lake Como, the ferry terminal and a wealth of dining and shopping options. The central position makes it perfect for exploring the picturesque village and offers guests breathtaking views of the lake.
The fabulous and well-situated property is ideal for both short walks to local attractions and longer explorations, effortlessly combining convenience and scenic beauty. Guests appreciate the stunning, historic hotel with its charming Art Nouveau style and spacious, clean rooms. The atmosphere is enhanced by friendly and helpful staff who contribute to an overall warm and welcoming experience.
Visitors particularly highlight the lakefront views, which add to the enjoyment of their stay whether they are waking up in their rooms, dining at the hotel's restaurant or lounging by the pool. Despite a few remarks about the challenges of parking and driving in the area, the positive aspects of the location overwhelmingly stand out.
For those looking for a well-located hotel that offers a blend of charm, convenience and scenic beauty, Hotel Excelsior Splendide emerges as an excellent choice in Bellagio. From the beautiful views to its central position, it provides an ideal base for a memorable visit to this stunning lakeside locale.
Breakfast
The breakfast experience at Hotel Excelsior Splendide reveals a mix of opinions among guests. Many reviews highlight that the breakfast is good and satisfactory, noting its pleasant selection and abundance. Some guests appreciated the good service, location and the nice view of Lake Como from the breakfast area. Words like decent, tasty and delicious were frequently mentioned with a few considering it outstanding and fabulous.
However, there is a recurring sentiment that the breakfast offerings could benefit from improvement. Reviews indicated issues such as limited variety, cold food and repetitive items with insufficient vegetables. Several guests pointed out that the buffet got quickly depleted before the official end time and there was occasional criticism about the quality of coffee and juices. While some found the breakfast adequate, others were disappointed, finding it basic, modest and even below average for a hotel of its category.
To sum up, the breakfast at Hotel Excelsior Splendide receives mixed reviews with notable appreciation for its few high points but substantial feedback on areas needing enhancement.
Rooms
Hotel Excelsior Splendide offers a mixed experience when it comes to their rooms. Many guests have appreciated the clean and spacious accommodations, often highlighting the stunning views of Lake Como from balconies or windows. The bright and airy rooms with exceptional lake views are a common positive point among many customer reviews.
However, there are several negative aspects noted by guests. Some rooms lack essential amenities such as refrigerators and kettles and the air conditioning control is not always user-friendly. Noise from the street and other hotel rooms can be disruptive and some rooms face dark courtyards, detracting from the overall experience. The outdated furniture, creaky floors and uncomfortable beds have also been points of criticism.
Instances of cleanliness issues were reported, such as stained bed covers and even the presence of a cockroach. Despite these negatives, the hotel compensates with its excellent location by the lake and the helpful and efficient staff. The breakfast and dinner offerings, especially the coffee, received favorable mentions and the hotel boasts charming old-world architecture.
Overall, while the hotel's scenic views and spacious rooms are highlights, improvements in room amenities and noise insulation would significantly enhance the guest experience.
Beds
Hotel Excelsior Splendide garners mixed reviews when it comes to the comfort of its beds. While some guests found the beds to be comfortable, particularly appreciating the spaciousness of the rooms built for three, others had a less favorable experience. Several comments noted that the beds were firm with many describing them as very hard and uncomfortable. A few guests even mentioned the mattresses being old, sagging and in some cases, having springs sticking out.
On a positive note, there are remarks about the beds being super comfortable, suggesting that experiences may vary depending on the specific room or bed assigned. However, the overarching sentiment indicates that the beds could use some improvement to enhance overall guest comfort. Additionally, a few guests noted issues beyond the bedding, such as squeaky timber floors and occasional noise from the electric power generator, which may affect the stay experience.
Cleanliness
Hotel Excelsior Splendide offers clean rooms often praised for their great views with several guests noting impeccable cleanliness and well-maintained floors. The rooms are described as very clean, spacious and beautiful, contributing to an overall pleasant stay for many visitors. Bathrooms also receive positive remarks for their cleanliness.
However, the hotel's age and need for refurbishments are evident, as noted by guests who found the facilities outdated and some areas in disrepair, such as lifting parquetry and dirty stairway carpets. A few reviews highlighted insufficient cleanliness issues, particularly concerning bedding and thin blankets. Small room sizes and undersized shower cabins were other areas of concern with some guests also mentioning a lack of basic amenities like drinking water and slippers in the rooms.
While the overall cleanliness receives commendation, the mixed feedback about maintenance and room conditions suggests that prospective guests weigh these factors when considering Hotel Excelsior Splendide for their stay.
Staff
Hotel Excelsior Splendide boasts a notable reputation for its friendly and helpful staff, contributing significantly to the positive experiences of its guests. The majority of the reviews highlight the staff's promptness and willingness to assist, fostering a warm and welcoming atmosphere. Specific mentions of the reception staff suggest they are particularly attentive with individuals such as Gloria receiving praise for their exceptional friendliness and assistance.
Guests often commend the hotel's excellent location and great service, noting that the staff are not only kind and efficient but also able to communicate effectively in English. The hotel staff's eagerness to accommodate and provide information ensures that visitors feel comfortable and well-supported during their stay.
Despite a few instances of staff being perceived as unfriendly or rude, especially by the front desk on certain occasions, the overall sentiment remains highly positive. The blend of professionalism and personal touch by the staff seems to significantly enhance the charm of Hotel Excelsior Splendide, making it a preferred choice for many travelers.
Wi-Fi
The Wi-Fi at Hotel Excelsior Splendide tends to be a point of concern for guests. Many have noted that the connection is poor, slow and often intermittent. Particularly on the 4th floor, the internet is hardly usable and tends to disconnect frequently. Some guests have mentioned that the Wi-Fi is of very low speed or does not work at all. Additionally, the Wi-Fi service is paid, which adds to the disappointment regarding its performance. Overall, while other amenities might be appealing, the Wi-Fi experience may not meet expectations for those needing reliable internet during their stay.
FAQ
No, Hotel Excelsior Splendide doesn't have any pool.
No, a spa isn't available at Hotel Excelsior Splendide.
Yes, Hotel Excelsior Splendide welcomes dogs.
No, parking facilities aren't available at Hotel Excelsior Splendide.
