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A 4-star city hotel with beautiful views of the Bernese Alps.
Summary of reviewsGuests of the Swissôtel Kursaal Bern consistently express positive feedback across multiple categories, making it a highly recommended hotel for both leisure and business travelers. The hotel's exceptional location is one of its standout features, appreciated for its proximity to Bern's historic old town and key attractions like the Bernese Oberland mountain range. The convenience of nearby public transport and dining options, combined with a peaceful yet vibrant environment, enhance its appeal.
Breakfast at the hotel is frequently lauded as extraordinary with an extensive and high-quality buffet catering to diverse preferences. Highlights include fresh bread, cheeses, cold cuts, eggs prepared upon request and freshly squeezed juice. Despite some mentions of cost, the overwhelming consensus praises the breakfast as a substantial highlight of the stay.
Dining at Swissôtel Kursaal Bern is an equally celebrated experience with multiple on-site restaurants and a bar offering a variety of excellent cuisine. Guests particularly enjoy the Italian restaurant Giardino and the sushi offerings, supported by attentive and friendly staff. While prices are occasionally noted as high, the quality and variety of food, along with the pleasant ambiance, receive strong commendations.
The rooms at the hotel are another major positive point, described as spacious, clean and elegantly decorated with modern amenities. Many rooms offer stunning views and features like complimentary minibars and balconies add to the luxurious experience. Although some rooms lack natural light, the majority provide a comfortable and enjoyable stay.
Cleanliness is a significant strength of the Swissôtel Kursaal Bern with guests frequently praising the immaculate conditions of both rooms and common areas. The high standards of hygiene, alongside modern aesthetics, make for an inviting and comfortable environment.
The staff at Swissôtel Kursaal Bern consistently receive praise for their friendliness, professionalism and attentiveness. Guests appreciate the warm and welcoming atmosphere created by the team with the multi-lingual abilities of the staff enhancing the overall guest experience.
The hotel's WiFi receives generally positive reviews for its speed and reliability, despite a few instances of weaker connections. The gym and wellness facilities are highlighted as well-maintained and comprehensive, appealing to fitness enthusiasts with modern equipment available 24/7.
Parking at the hotel is noted for its convenience and security with a spacious underground garage accessible to larger vehicles. While the cost of parking is seen as a downside by some, the overall practicality and safety of the facilities are well-regarded. Additionally, the availability of EV charging stations is a valued feature for eco-conscious travelers.
The comfort of the beds at the Swissôtel Kursaal Bern is frequently mentioned positively, ensuring guests enjoy a restful night's sleep on high-quality mattresses and bedding.
Overall, the hotel delivers a high-quality experience worthy of its four-star rating, providing excellent service, modern facilities and a convenient location. Its value and quality are well-appreciated by guests, making it an excellent choice for both leisure and business travelers seeking comfort and convenience in Bern. Show more
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Categories
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Swiss Advantage King bed Room with BalconyThe spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Premier Double Room with BalconyThis air-conditioned triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.
Classic Queen RoomThis room has a contemporary design with wooden decor and features a window but no direct sunlight. A rain shower is available.
Swiss Advantage Kind bed Room and Sofa BedOffering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 1 bed.
Premier Twin Bed Room with BalconyThis south-facing room has a balcony with views of the hotel garden. It has a contemporary design with wooden decor.
Vitality King Suite with Balcony and Panoramic ViewThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
The Swissôtel Kursaal Bern is praised by guests for its exceptional location, making it an ideal choice for exploring the city of Bern. Centrally situated, the hotel lies just a short walk from the historic old town, often requiring only a few minutes on foot or by crossing a picturesque bridge. Visitors appreciate the proximity to key attractions and landmarks like the Bernese Oberland mountain range, providing stunning views right from the hotel.
Convenience is a recurring theme in the reviews, noting the ease of access by car and public transport with bus and tram stops directly in front of the hotel. This makes it efficient for travelers to reach the main train station and other city areas quickly. The strategic positioning also benefits business travelers attending conferences at the nearby Kursaal.
The hotel's immediate surroundings offer a plethora of dining and entertainment options with numerous restaurants close by and the on-site casino. Guests enjoy the peaceful environment while still being close to the vibrant city center, making it a perfect blend of tranquility and connectivity.
The Swissôtel Kursaal Bern's excellent location combined with its modern amenities and clean, spacious rooms leave a lasting positive impression on visitors, underlined by the seamless blend of natural beauty and urban convenience.
Breakfast
Nestled in Bern, Swissôtel Kursaal Bern has garnered widespread acclaim for its breakfast offerings, frequently lauded by guests as a standout feature of their stay. Descriptions such as "very good breakfast," "excellent breakfast buffet," and "breakfast was amazing" paint a picture of a morning feast that leaves little to be desired.
The buffet itself receives particularly high praise with numerous reviews highlighting its extensive and varied selection. Common themes point to a "rich breakfast," "full and delicious breakfast," and a "wide offering for breakfast," ensuring that guests of all preferences are catered to. Quality and diversity come up repeatedly with phrases like "high quality and very varied breakfast" and "breakfast selections were huge with everything you could wish for” underscoring the buffet's comprehensive nature.
Despite a couple of mentions hinting at areas for improvement or the price, the overwhelming consensus is clear: the breakfast at Swissôtel Kursaal Bern is a highlight worthy of note. Reviewers have described it as "the best breakfast," "a breakfast to remember," and even "the best I have tried in a hotel." Specific highlights include fresh items like "extensive breakfast with fresh bread, cheese, cold cuts, eggs prepared upon request," and the careful attention to detail is evident in comments about freshly squeezed juice and "delicious honey."
In summary, whether enjoying a hearty brunch or a quick morning bite, guests at Swissôtel Kursaal Bern can expect a high-quality, varied and thoroughly satisfying breakfast experience that consistently garners top marks from visitors. The breakfast is deemed generous, delicious and well worth indulging in, making it an unmissable part of the stay at this fine establishment.
Dinner
Swissôtel Kursaal Bern offers a remarkable dining experience that has received wide praise from guests. The hotel boasts multiple restaurants and a bar, providing diverse dining options. The cuisine is frequently described as excellent with numerous mentions of delicious and top-notch food. Guests have particularly enjoyed the Italian restaurant Giardino and have raved about the sushi offerings. The Asian-inspired buffet has also been highlighted for its spectacular taste.
Service in the dining areas is noted as great with attentive and friendly staff contributing to a pleasant dining atmosphere. The restaurant settings, including a cozy restaurant bar and a charming outdoor garden area, add to the enjoyable ambiance.
Despite some comments on the steep prices, the variety and quality of the food, as well as the extensive breakfast and evening buffets, have largely satisfied visitors. The dinner and room service options received positive feedback, emphasizing excellent and extensive food choices. Overall, guests were very pleased with the dining experiences offered at Swissôtel Kursaal Bern, making it a highly recommended option for dining in the city.
Rooms
Amid the scenic allure of Bern, Swissôtel Kursaal Bern stands as a beacon of modern elegance with its rooms receiving lavish praise from guests. The hotel’s rooms are celebrated for their spaciousness and thoughtful, beautiful decoration, blending modern aesthetics with comfortable amenities. Guests frequently highlight the cleanliness, quietness and functionality of the rooms, which feature high-quality bedding, stylish furnishings and, in many cases, balconies offering stunning views of the city or garden. The rooms also cater well to the needs of diverse travelers, offering modern facilities and amenities such as minibars with complimentary items and convenient proximity to the city center.
While most rooms meet the high standards expected from a luxury hotel with their bright and airy ambiance, there are a few exceptions that lack windows or natural light, creating a darker atmosphere. Nevertheless, the majority of stays are enhanced by the immaculate upkeep and spacious design of the rooms, ensuring a comfortable and enjoyable stay. Whether it’s a modern suite or a room with city views, Swissôtel Kursaal Bern provides a refined and relaxing retreat in the heart of Switzerland's capital.
Beds
Swissôtel Kursaal Bern is frequently praised for the comfort of its beds, often described as very comfortable, extremely comfortable and superb. Guests frequently mention high-quality bedding, good pillows and comfortable mattresses, making for an excellent night's rest. Many found the beds to be large with good support and ideal firmness for a restful experience.
However, there are occasional mentions of discrepancies in bed types upon arrival, such as receiving twin beds instead of a requested king bed. Some beds were noted as being too firm or hard, while a few guests found the mattresses to be too soft.
In general, the reviews highlight the high quality and comfort of the beds and bedding, contributing to a positive and restful stay at the hotel.
Cleanliness
Nestled in the heart of Bern, Swissôtel Kursaal Bern consistently impresses guests with its high standards of cleanliness and modern appeal. Visitors frequently highlight the hotel's spotless rooms and well-maintained facilities, creating an ambiance that is both charming and contemporary. The rooms themselves are often described as spacious, comfortable and equipped with modern amenities, ensuring a pleasant stay.
Guests appreciate the hotel's cleanliness with terms like super clean, spotless and absolutely clean being commonly mentioned. The sanitation levels are also praised as very high, ensuring that both rooms and common areas are impeccably tidy. The bathrooms receive particular attention with numerous mentions of their pristine condition.
Overall, the hotel is not only aesthetically pleasing with its modern and clean look but also maintains a high level of hygiene across all areas. This unwavering commitment to cleanliness, combined with a friendly and helpful staff, makes Swissôtel Kursaal Bern a preferred choice for travelers seeking a spotless and comfortable stay in a prime location.
Staff
The reviews for Swissôtel Kursaal Bern consistently highlight the exceptional quality of its staff. Guests frequently praise the staff's friendliness, professionalism and attentiveness. The team is described as accommodating, genuinely helpful and proficient in their roles. Guests appreciate the warm and welcoming atmosphere created by the staff, who are courteous and exhibit a high level of service. The receptionists and front desk personnel receive particular commendation for their professionalism and friendly demeanor. Additionally, the staff's multilingual abilities are noted as a significant plus, ensuring smooth communication with a diverse range of guests. Overall, the competence and amiability of the staff significantly contribute to a pleasant and comfortable experience at the hotel.
Wi-Fi
The WiFi experience at Swissôtel Kursaal Bern has received mixed feedback from guests. Many were pleased with the fast, stable and reliable connection that was available throughout the property, making it convenient for streaming and regular online activities. Free WiFi access was a appreciated feature with some guests highlighting the strong signal present even in the rooms. However, not all reviews were positive; a few guests reported poor or insufficient WiFi, noting weak or non-existent connections during their stay. Despite these outliers, the general consensus leans towards a satisfactory and often excellent WiFi experience.
Gym
Swissôtel Kursaal Bern's gym has received consistent praise from guests for its excellent and well-maintained facilities. The fitness center is described as modern, well-equipped and featuring a comprehensive range of equipment, ensuring a satisfactory workout experience. Guests have particularly appreciated the convenience of a 24/7 accessible gym, which allows for flexible workout schedules.
The wellness area, including a gym and swimming pool, has been highlighted as a significant advantage, enhancing the hotel's appeal for fitness enthusiasts. Additional mentions of air conditioning and proper ventilation contribute to the overall comfort of the workout environment.
While there is a note mentioning the absence of a gym or pool in the hotel, this seems to be an outlier compared to the overwhelmingly positive feedback. On the whole, the gym at Swissôtel Kursaal Bern stands out as a modern, well-maintained and integral part of the guest experience, contributing to the hotel's high standard of amenities.
Parking
Guests frequently commend Swissôtel Kursaal Bern for its convenient and accessible on-site parking arrangements. Many reviews highlight the availability of a spacious underground parking garage directly beneath the hotel, making parking very simple and secure. This convenience extends to larger vehicles like SUVs, ensuring ample space for a variety of guests' needs.
While the integrated parking facilities are appreciated for their ease of use and safety, several guests point out that the cost of parking can be quite steep, mentioning charges around 26 USD or 30 CHF per night. Despite the added expense, the availability of direct access from the parking garage to the hotel is often noted as a valuable feature.
Public transportation options that offer free parking are also mentioned, but the on-site parking remains the most noted aspect due to its practicality and the peace of mind it provides. However, a few guests did experience some difficulty accessing the parking due to road works and occasional challenges in finding available spots. Nonetheless, the overall sentiment suggests that the convenience and functionality of the hotel’s parking facilities significantly enhance the overall guest experience at Swissôtel Kursaal Bern.
EV charging stations
Swissôtel Kursaal Bern offers convenient EV charging stations in its parking facilities, which guests have found incredibly helpful. The hotel prominently features sustainable and EV-friendly amenities, making it a conscientious choice for travelers. With fast EV charging options and ample parking spaces for electric cars, it caters well to eco-conscious visitors. Additionally, the hotel’s door-to-door transportation service complements the availability of electric charging stations, enhancing overall guest convenience.
4 Star
The Swissôtel Kursaal Bern offers an experience that embodies a luxurious touch, especially for a four-star rating. Many guests appreciate the high quality and great value that the hotel provides, aligning well with four-star standards. The ambiance of the hotel is rated at 4.5-stars, although some feel it fits snugly into its four-star classification. The hotel is newly updated, ensuring modern and fresh furnishings across its premises.
Guests frequently highlight the excellent standard of service, which is considered high for a four-star hotel. Overall, the facilities and accommodations mirror the quality expected of a four-star establishment, providing luxury and great experiences at this level. Though there are mentions of it being slightly expensive for a four-star hotel, the overall consensus is positive, affirming that the hotel offers great value and quality for its rating.
Business
Swissôtel Kursaal Bern receives high praise as an ideal choice for business travelers, largely due to its excellent and modern business facilities. Guests have highlighted the exceptional quality of the conference rooms and the solid, professional ambiance, making it perfect for conferences and business stays. The hotel is well-equipped with quiet working spaces, efficient desk setups and a business center that's available 24/7, addressing the needs of professional travelers.
The infrastructure is described as modern and thoughtfully designed, providing sufficient power outlets and conducive work areas. Additionally, guests have appreciated the reliable staff and the extensive business breakfast offerings. The hotel's location is another strong point, being easily accessible and close to the historical center, which adds convenience for those traveling by car with great parking options.
Despite the occasional comment about the small size of some rooms, it's clear that Swissôtel Kursaal Bern excels in delivering a comprehensive business-friendly environment, making it a consistent choice for corporate travelers.
Accessible
Swissôtel Kursaal Bern has been highlighted in guest reviews for being largely accessible to individuals with disabilities. The hotel is noted for its easy navigation and spacious layout, allowing for a comfortable stay. The facility is entirely wheelchair accessible, ensuring that all guests can move around without difficulty. Conveniently, the hotel is located near public transport, making it fully accessible by tram and easy to reach.
Guest reports emphasize great accessibility options with many describing the hotel as hand-cap friendly and easy to navigate. The rooms cater specifically to disabled travelers, featuring designs tailored to meet their needs, though one review mentioned a larger room did not fully meet expectations.
Parking is another plus with a good parking garage located below the hotel, adding to its accessibility. Overall, Swissôtel Kursaal Bern offers good mobile accessibility and easy access, making it a convenient and practical choice for guests with disabilities.
Honeymoon
Swissôtel Kursaal Bern is frequently praised as a top choice for honeymooners. With its romantic ambiance and excellent service, it effortlessly sets the stage for a memorable getaway. Guests highlight the hotel's exceptional suitability for couples, noting that the romantic setting creates the perfect environment for a honeymoon. Many reviews mention receiving room upgrades specifically for their honeymoon, further enhancing their experience. The location is also deemed ideal for those celebrating their new marriage, adding to the overall appeal as a prime honeymoon destination.
Luxury
Swissôtel Kursaal Bern offers a distinctly luxurious experience, consistently praised for its luxurious ambiance and upscale design. Guests frequently highlight the hotel's modern, architecturally interesting style and its beautiful, modern appearance. Rooms are noted for their luxurious feel and are described as luxuriously clean and newly updated, providing small luxuries that enhance the overall high-end experience. The hotel stands out for its beautiful views, adding to the luxurious atmosphere.
The accommodations are consistently referred to as luxury rooms with a luxurious touch evident throughout the hotel. Those who’ve stayed at the hotel describe it as a luxury hotel offering superb comfort and a high-class setting. Notably, one of the standout features is the fully stocked minibar included in the price of certain rooms, a perk that adds to the overall sense of indulgence.
In summary, Swissôtel Kursaal Bern delivers a modern luxury experience with a touch of class, making it a top choice for those seeking a luxurious stay in Bern.
Romantic
Swissôtel Kursaal Bern offers a truly romantic experience, ideal for couples seeking a memorable getaway. The presence of balconies with views of the old town and mountains enhances the overall romantic atmosphere. The ambiance throughout the hotel is very conducive to romance, making it a great choice for honeymooners. Visitors are treated to a picturesque setting perfect for romantic walks and moments together. While one review noted the hotel may not be ideal for every romantic occasion, the majority highlight its beautiful, romantic location and setting.
Dog Friendly
Swissôtel Kursaal Bern stands out as a welcoming haven for both pet owners and their furry companions. The hotel is widely praised for its dog-friendly concept, ensuring pets are allowed and feel right at home. Notably, dogs are welcomed with thoughtful touches like a goodie bag, enhancing the warm reception they receive.
The staff's demeanor adds to the comfort, as they are consistently described as very friendly, polite, attentive, helpful and welcoming. This level of service extends to all guests, including those with pets, ensuring a pleasant stay for everyone.
Convenience is another highlighted aspect with the location and services being deemed highly practical for guests traveling with pets. The emphasis on pet friendliness is evident throughout the property, making it a highly recommended choice for pet owners seeking a good dog-friendly accommodation in Bern.
No, Swissôtel Kursaal Bern doesn't have any pool.
No, a spa isn't available at Swissôtel Kursaal Bern.
Yes, Swissôtel Kursaal Bern welcomes dogs.
Yes, parking facilities are available at Swissôtel Kursaal Bern.