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Hotel Fénix Real Bogotá

Bogota , Cra 19 N° 71 A 30 Hotel (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Fénix Real Bogotá is notably praised for its prime location, offering convenient access to transportation, the financial district, Zona Rosa, and essential services like restaurants and cafes. The strategic position is complemented by good service and parking availability, making it an appealing choice for both business and leisure travelers.

Guests generally find the rooms to be comfortable and clean, with spacious bathrooms featuring hot water. While some rooms might be smaller or exhibit signs of wear due to the hotel's age, the overall emphasis on cleanliness contributes positively to the stay experience. The attentive staff further enhances the hotel’s reputation, being frequently described as friendly, helpful, and eager to ensure guest satisfaction. Specific staff members, like Cristian at the reception, receive commendations for their kindness and hospitality.

Despite mixed feedback about the Wi-Fi and parking facilities, the overall environment remains favorable with a safe and comfortable atmosphere. Parking, though convenient, could benefit from improvements to address space constraints and maintenance issues. Similarly, while some guests laud the comfort of the beds, there are concerns about the cleanliness and firmness of mattresses and linens. Overall, Hotel Fénix Real Bogotá provides an enjoyable stay experience with its excellent location, friendly staff, and clean facilities.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Room Types

Double Room This double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Twin Room This twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Triple Room This triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

Standard Suite This suite includes 1 bedroom and 1 bathroom with a shower. This suite has a minibar, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Single Room This single room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

About Hotel Fénix Real Bogotá

License: 23111

Guest Reviews

7.3

Good

Location

Hotel Fénix Real Bogotá enjoys a highly praised location that stands out as one of its strongest attributes. The strategic position offers guests easy access to both public and private transportation, making it convenient to explore the city. Nestled in a safe area and near the financial district, the hotel proves advantageous for both business travelers and tourists. It's also a short distance from the vibrant Zona Rosa and within proximity to essential services, restaurants, and cafes. The hotel’s location is complemented by good service and the availability of parking, providing an all-around favorable option for visitors to Bogotá.

Rooms

Hotel Fénix Real Bogotá provides a mixed experience when it comes to room accommodations, with a focus on comfort and cleanliness as standout qualities. Many guests appreciated the organized and comfortable nature of the rooms, highlighting the clean environment that contributes to a positive stay. The bathrooms received praise for their spaciousness and the availability of hot water. For those who prioritize comfort, certain rooms are noted for their generous space, enhancing the overall experience.

However, some aspects may not meet the expectations of all travelers. A few rooms were described as standard or small, which might be less appealing to those seeking more spacious accommodations. Concerns about the condition of the beds, including instances of uncomfortable mattresses and old bed linens, indicate certain areas may need attention. Additional feedback suggests that some rooms show signs of wear, possibly due to the hotel's age. Furthermore, a lack of coffee availability and occasional unpleasant odors in the hotel may detract from an otherwise satisfactory stay. Despite these concerns, the combination of comfort and cleanliness does shine through in several rooms, offering a reliable option for guests visiting Bogotá.

Beds

Hotel Fénix Real Bogotá receives mixed feedback regarding its beds. A notable portion of guests finds the beds to be very comfortable, highlighting them as a positive aspect of their stay. These guests appreciate the comfort offered, often mentioning the availability of various amenities in the rooms.

However, there are several concerns related to the cleanliness and condition of the beds. Some guests report that the sheets were stained and not changed before their arrival, with additional complaints about worn-out and torn linens. The firmness of the mattresses is also frequently mentioned, with many guests finding them particularly hard and uncomfortable. Some even describe the beds as being in poor condition, with certain furnishings emitting a noticeable creak.

Overall, while a segment of guests enjoys the comfort of the beds at Hotel Fénix Real Bogotá, others face issues related to bedding cleanliness and mattress firmness, impacting their overall stay experience.

Cleanliness

Hotel Fénix Real Bogotá has received mixed feedback regarding cleanliness, though there are numerous positive comments highlighting the hotel's efforts in maintaining a clean environment. Guests have frequently noted that the rooms and facilities are very clean, providing a cozy and comfortable stay. The staff appears to be attentive, ensuring that the overall service supports a positive guest experience. Parking facilities are mentioned as being practical, adding to the convenience of staying at this hotel. While some areas, such as dust and specific odors, have been pointed out as requiring more attention, the general consensus leans towards a satisfactory level of cleanliness, with many visitors expressing contentment in this regard. Overall, despite isolated issues, guests have found the hotel to offer a safe and comfortable environment.

Staff

Hotel Fénix Real Bogotá is highly praised for its attentive and service-oriented staff, who are noted for their human quality and readiness to address any request. Guests frequently highlight the kindness and willingness of the employees, who provide excellent service and ensure a comfortable stay. The staff is consistently described as friendly, helpful, and understanding, making guests feel well taken care of. Specific members, like Cristian at the reception, are commended for their attentiveness and kindness. While most feedback is positive, there are occasional mentions of language barriers and minor incidents, but overall, the staff's dedication to guest satisfaction is a standout feature of the hotel.

Wi-Fi

At Hotel Fénix Real Bogotá, guest experiences with the Wi-Fi have been mixed, with recurring mentions of connectivity issues. While some guests found the Wi-Fi to be satisfactory, others reported challenges, including unreliable and poor connections, and instances where the Wi-Fi did not work at all. Despite these technical setbacks, many guests appreciated the attentive service from the hotel staff, which provided a comforting and supportive atmosphere during their stay.

Parking

Hotel Fénix Real Bogotá offers parking facilities, which is often appreciated for its convenience and practicality, especially given its advantageous location. However, guests frequently mention that the parking experience could be significantly improved. The space is described as narrow, small, and sometimes disorganized, creating challenges when entering or exiting. Some reviews highlight issues like vehicles being stacked closely, which could lead to scratches. The entrance and ramps are noted as particularly steep and in need of repair. Occasional maintenance works have contributed to discomfort, alongside a notable odor problem in the parking area. While parking availability was included in some reservations, guests experienced instances where it was not accessible. Enhancing the parking situation and offering on-site dining options could further elevate the guest experience.

No, Hotel Fénix Real Bogotá doesn't have any pool.

No, a spa isn't available at Hotel Fénix Real Bogotá.

Yes, Hotel Fénix Real Bogotá welcomes dogs.

Yes, parking facilities are available at Hotel Fénix Real Bogotá.

No, Hotel Fénix Real Bogotá doesn't have a gym.

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