Hotel Grand Park
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Summary of reviewsHotel Grand Park in Bogotá is celebrated for its prime location, situated conveniently close to downtown attractions such as Monserrate Hill, the Gold Museum and La Candelaria district. The hotel’s centrality allows easy access to shops, restaurants and public transportation, making it an ideal base for both tourists and business travelers. While some guests mentioned nighttime noise and safety concerns, the overall sentiment is that the location is a significant advantage.
The hotel staff received high praise for their friendliness and attentiveness with many reviews highlighting individuals, such as Brayan, David, Andres, Valentina and Miss Lizeth, for their exceptional service. This personalized service creates a welcoming atmosphere and contributes to a pleasant stay.
Rooms at Hotel Grand Park are generally described as spacious, clean and comfortable. Many guests appreciate the modern, well-maintained accommodations, including family and presidential suites with balconies offering beautiful views. However, some rooms lack air conditioning and suffer from maintenance issues like malfunctioning doors and plumbing problems, as well as noise from the street and within the hotel.
The breakfast experience at Hotel Grand Park is mixed but largely positive with guests enjoying fresh fruit, delicious buffet options and a variety of hearty choices. However, there are suggestions for greater menu diversity and better replenishment of items. Dinner service, while positively noted for its cocktails and poolside dining, has received mixed reviews concerning service speed, food variety and quality.
Cleanliness at Hotel Grand Park garners both commendations and criticisms. Many guests find the rooms and facilities to be very clean and well-maintained, but others note specific issues like dirty walls, stained beds and unclean bathrooms. Consistent attention to detail could improve overall guest satisfaction in this area.
The hotel’s spa is highly regarded, especially its Turkish bath and sauna, which provide a relaxing atmosphere. While some maintenance issues exist, the variety of amenities including saunas, a steam room, a jacuzzi and massage services contribute to a positive spa experience.
The gym, although appreciated by some for its equipment, faces criticism for being small, poorly maintained and occasionally inaccessible due to broken equipment or limited access during renovations.
The indoor pool is a highlight for many guests, praised for its heated, clean and spacious environment. However, noise and maintenance issues can detract from the experience. External visitors sometimes make the pool crowded, affecting the overall ambiance.
In summary, Hotel Grand Park offers a comfortable and centrally located option in Bogotá with commendable staff service and well-appointed rooms. Improvements in breakfast variety, room maintenance and some amenities can further enhance the guest experience.
Categories
The hotel staff received high praise for their friendliness and attentiveness with many reviews highlighting individuals, such as Brayan, David, Andres, Valentina and Miss Lizeth, for their exceptional service. This personalized service creates a welcoming atmosphere and contributes to a pleasant stay.
Rooms at Hotel Grand Park are generally described as spacious, clean and comfortable. Many guests appreciate the modern, well-maintained accommodations, including family and presidential suites with balconies offering beautiful views. However, some rooms lack air conditioning and suffer from maintenance issues like malfunctioning doors and plumbing problems, as well as noise from the street and within the hotel.
The breakfast experience at Hotel Grand Park is mixed but largely positive with guests enjoying fresh fruit, delicious buffet options and a variety of hearty choices. However, there are suggestions for greater menu diversity and better replenishment of items. Dinner service, while positively noted for its cocktails and poolside dining, has received mixed reviews concerning service speed, food variety and quality.
Cleanliness at Hotel Grand Park garners both commendations and criticisms. Many guests find the rooms and facilities to be very clean and well-maintained, but others note specific issues like dirty walls, stained beds and unclean bathrooms. Consistent attention to detail could improve overall guest satisfaction in this area.
The hotel’s spa is highly regarded, especially its Turkish bath and sauna, which provide a relaxing atmosphere. While some maintenance issues exist, the variety of amenities including saunas, a steam room, a jacuzzi and massage services contribute to a positive spa experience.
The gym, although appreciated by some for its equipment, faces criticism for being small, poorly maintained and occasionally inaccessible due to broken equipment or limited access during renovations.
The indoor pool is a highlight for many guests, praised for its heated, clean and spacious environment. However, noise and maintenance issues can detract from the experience. External visitors sometimes make the pool crowded, affecting the overall ambiance.
In summary, Hotel Grand Park offers a comfortable and centrally located option in Bogotá with commendable staff service and well-appointed rooms. Improvements in breakfast variety, room maintenance and some amenities can further enhance the guest experience.
Family Friendly Hotel
Listed as a family hotel. The 'Park' in the name suggests proximity to green spaces or parks, which can be advantageous for families.
Dog Friendly Hotel
This hotel welcomes pets. It provides essential amenities and services, making it a practical choice for travelers who want a comfortable stay without extra frills while traveling with their dogs.
Romantic Hotel
Hotel Grand Park features comfortable rooms and a central location, providing couples with a convenient base for exploring the city. Its amenities and services ensure a pleasant and relaxing stay, making it a great option for a romantic escape.
Hotel with Swimming Pool
Offers a swimming pool, providing guests with a refreshing amenity. Known for its central location and comfortable accommodations.
Heated Pool Indoor Pool
Hotel with Indoor Pool
This hotel features an indoor swimming pool. The pool area is available for guests seeking to swim or relax by the water.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Heated Pool
About Hotel Grand Park
License: 7577
Guest Reviews
Location
The proximity to the city center allowed visitors to easily access shops, restaurants and public transportation, making it easy to navigate the city. While some reviews noted nighttime noise due to the central location and moments when safety felt compromised, the overwhelming sentiment highlighted the hotel's advantageous position for both tourism and business purposes.
Besides its strategic location, guests frequently mentioned the friendliness and helpfulness of the hotel staff. With comfortable rooms and amenities such as a notably excellent heated pool, Hotel Grand Park has become a favored choice for those seeking to explore the historic and cultural heart of Bogotá. Despite occasional mentions of noise and the environs at night, the hotel’s centrality and accessibility make it a highly recommended option for visitors.
Breakfast
Guests have also highlighted some areas needing improvement. Variety seems to be a recurring issue with several reviews mentioning that the breakfast menu lacks diversity and is often repetitive, featuring eggs every day. Some guests were disappointed by the cold temperature of certain items and the limited options with calls for more local fruits, healthier options and national dishes.
Presentation and logistics could also use some fine-tuning, as the buffet can become disorganized and essential items are sometimes not replenished in a timely manner. Despite these issues, those who had a positive experience found the offering ample and tasty, particularly noting the service of freshly squeezed juice and the customization available upon request.
Overall, while many guests enjoyed the breakfast at Hotel Grand Park, it's clear that incorporating more variety and attending to minor logistical details could significantly enhance the experience.
Dinner
However, the dinner service has mixed reviews. While some find the food to be fulfilling and tasty with great options, others experienced delays, limited selections and even unappetizing dishes. Service speed and the quality of certain meals, such as shrimp rice, have brought some dissatisfaction. The restaurant's offerings are described as both good and bad, pointing to inconsistency in the dining experience.
Pricing is perceived positively with most guests finding the restaurant to be affordable and reasonably priced. The restaurant itself is regarded as excellent by some, adding to the overall cozy and relaxing ambiance, especially with the proximity to the pool area and quality cocktails.
On the downside, some guests noticed slow service, unfriendly staff and issues with food variety and seasoning. Specific complaints include bad-tasting dishes and delayed service times, sometimes resulting in cold food upon arrival. Efforts to improve the main dishes' preparation and faster service might significantly enhance guest satisfaction.
In conclusion, while the breakfast and cocktails at Hotel Grand Park shine, the dinner service can be hit or miss. Guests who enjoy a vibrant poolside atmosphere with good drinks might appreciate the overall experience, but should be mindful of potential service delays and variability in food quality.
Rooms
Noteworthy positives include the cleanliness of the rooms and the overall comfort of the facilities. Many rooms are modern, renovated and provide adequate amenities, making them suitable for various types of travelers. The staff is frequently commended for their hospitality, fulfilling requests like late check-outs and adding personal touches to ensure a pleasant stay.
However, there are some consistent drawbacks noted by guests. A significant number of rooms lack air conditioning, leading to discomfort in warmer weather. Additionally, maintenance issues such as malfunctioning doors, broken windows and plumbing problems are recurrent in the reviews. Noise from both the street and within the hotel is also a common complaint, making it less appealing for those seeking a quiet stay.
While the hotel offers good facilities like a pool and restaurant, some rooms fall short in terms of ventilation, soundproofing and overall maintenance with some furnishings showing wear and tear. Guests also reported that certain rooms did not match the descriptions or pictures provided online.
Overall, Hotel Grand Park seems to provide comfortable and spacious rooms in a convenient location, but maintenance issues and lack of air control are aspects that potential guests should consider.
Beds
However, while the majority of guests praised the bed comfort, a few reviews pointed out issues such as beds being too hard or uncomfortable and occasional complaints about beds not being made or fitted correctly with sheets. Some guests also mentioned that the bed sizes did not always meet their expectations with instances of beds being too small or not fitting the description in the booking.
Overall, the comfort of the beds at Hotel Grand Park is largely celebrated, promising a restful night's sleep for most visitors. The occasional drawbacks noted by some guests suggest that bed quality can vary, but the general consensus points towards a comfortable and pleasant stay.
Cleanliness
However, there are several significant complaints about specific cleanliness aspects. Some guests report encountering dirty walls, stained beds, dirty towels and floors that do not appear clean. Bathrooms, in particular, have drawn criticism for unclean conditions, mold and unpleasant smells. Some reviews mention that cleaning in common areas, like elevators and hallways, is subpar. Additionally, guests noted that towels were often not replaced with the existing ones being worn out and frayed.
Overall, while the hotel maintains high standards in many areas, consistent upkeep and attention to detail in cleaning remain areas for improvement.
Staff
Moreover, specific employees, including Miss Lizeth from the reception, have been praised for their kindness and informative approach. Across various areas of the hotel, from housekeeping to the pool bar staff, the consensus is overwhelmingly positive about their professional and warm demeanor.
However, there are occasional criticisms about delayed responses and a few instances of less-than-ideal interactions, indicating room for improvement in certain aspects of service. Nonetheless, the consistent theme is one of a dedicated and hospitable team making guests feel at home.
Overall, 'Hotel Grand Park' seems to maintain a high standard of customer service, making it a preferred choice for many travelers looking for both comfort and excellent service.
Wi-Fi
However, a significant portion of feedback indicates several issues. Many guests reported the WiFi as weak, slow and often not accessible in their rooms, pointing out that the connection was unreliable and inconsistent with some even describing it as terrible or non-existent. Specific mentions included the WiFi not working on certain floors or not functioning throughout their entire stay. Some guests had to rely on the lobby for a more stable connection, as the signal in the rooms was described as intermittently dropping out or missing altogether.
Overall, while there are positive remarks about functional WiFi, those planning to stay at Hotel Grand Park might want to be prepared for potential connectivity issues throughout their stay.
Spa
The gym and indoor pool also contributed positively to the overall experience with guests appreciating the facilities as part of their stay. The jacuzzi, in particular, was mentioned often for its quality.
However, there were some issues that detracted from the otherwise positive experiences. The sauna was noted to have occasional maintenance problems and was not always operational. Some guests pointed out that the spa could benefit from better maintenance and a longer operational schedule. Temperature control issues in the pool area and the requirement for reservations at the spa were also highlighted as areas needing improvement.
Despite these drawbacks, the staff at the spa were frequently described as helpful and the massage services received commendations for being very good and relaxing. In summary, while there are areas that need attention, the spa at Hotel Grand Park remains a strong aspect of the hotel, celebrated by many for its variety of high-quality services and facilities.
Gym
However, a significant number of reviews highlight serious drawbacks. Common criticisms point to the gym being small with few machines, outdated and poorly maintained. Some guests reported broken equipment and devices in the fitness area with treadmills frequently out of order. There were also remarks about the gym being basic, dirty and neglected with some considering parts of it to be dangerous.
The gym's availability and booking process received negative feedback as well with limited access being a recurring complaint. Additionally, construction work sometimes rendered the gym unusable.
Overall, while the gym has potential and has been appreciated by some, it requires considerable improvement and better upkeep to meet broader expectations.
Pool
However, the pool area has several drawbacks that could affect the overall experience. Several guests noted that the pool area can be noisy, especially during events or pool parties and music around the pool can sometimes be too loud. There are concerns about the cleanliness and maintenance of the pool with some guests encountering issues like dirt, over-chlorination and broken facilities. Moreover, the pool can get crowded due to external visitors and may not always be sufficiently supervised, leading to a chaotic atmosphere at times.
The temperature of the pool water seems to be inconsistent with some finding it comfortably warm while others mentioned it can be too cold, particularly at night. There are also mandatory swim cap rules which some guests found inconvenient. Despite these issues, the overall ambiance and amenities of the pool area remain a significant attraction for guests at Hotel Grand Park, offering a delightful, albeit occasionally flawed, experience for those looking to unwind.
Family
Guests appreciate the family-friendly staff who are notably considerate towards children. The hotel's location, close to transport, makes it accessible and adds to its appeal for family vacations. The children's area and various games provide engaging activities for kids, ensuring they remain entertained throughout their stay.
Despite the overwhelmingly positive feedback, some guests had issues with the cleanliness of the pool and other areas and a few found the family rooms and breakfast options lacking. There were also remarks about outdated gym facilities and the spa needing maintenance. However, the overall family-friendly experience seems to outweigh these drawbacks, making Hotel Grand Park a comfortable and enjoyable destination for family trips.
4 Star
However, some reviews point out inconsistencies. A few guests feel that certain facilities are closer to two or three-star standards, citing issues like broken equipment, non-functional treadmills and unfulfilled expectations for a hotel of this caliber. Specific concerns include the lack of usable amenities like the sauna and occasional shortcomings in the overall service delivery. Some guests noted the disparity between the promotional photos and the actual rooms.
On balance, while many guests affirm that Hotel Grand Park delivers a solid four-star experience, others believe there is room for improvement to fully meet the four-star standard consistently.
Business
Moreover, the hotel features a dedicated business center, small yet functional, complete with computers. Meeting rooms are readily available for business guests, enhancing convenience for those needing to work or host gatherings. Additionally, the business suite provides a comfortable and corporate environment, conducive to productivity.
The centrality of Hotel Grand Park is another significant plus. Its proximity to major businesses, conventions and events ensures that business travelers can efficiently manage their work commitments. Guests repeatedly affirm its convenience for work trips, praising it as a major venue for meetings and weddings.
Despite these positive aspects, there are some areas for improvement. Some guests have encountered challenges with the invoicing process, noting delays in receiving invoices in their company's name. The hotel has also received feedback regarding the maintenance of certain amenities, including the gym and the pool, which have been noted for cleanliness issues and accessibility concerns. Additionally, WiFi performance has not consistently met expectations and some guests have found the reception area too noisy for work.
In summary, Hotel Grand Park offers a robust range of facilities and a supportive environment for business travelers, ensuring a productive and pleasant stay. However, attention to certain details, such as gym maintenance, pool cleanliness and WiFi reliability, would further elevate the experience for business guests.
Accessible
Despite the positives, some areas for improvement were noted. The hotel entrance lacks wheelchair-friendly ramps and the limited number of elevators can pose challenges for disabled guests. There were also inconsistencies in fulfilling requests for accessible rooms and some concerns were raised about the safety of the spa and swimming pool floors. Additionally, elevators sometimes faced operational issues and certain services and crossings require better accessibility solutions.
Overall, Hotel Grand Park has made significant strides in providing accessible offerings but could enhance its support and infrastructure to better serve all guests.
Heated Pool
Indoor Pool
The atmosphere around the indoor pool is also a point of praise, described as cozy and visually appealing, thanks in part to a glass roof that gives the feeling of an outdoor swimming experience. The indoor pool area is consistently mentioned as looking very nice, being well-equipped and providing a pleasant, warm environment.
Some reviews did note issues with the pool's temperature with a few guests expressing that the water was not as warm as expected or that the heating could be improved. Despite these occasional concerns, the majority of feedback emphasizes a generally clean and inviting pool area that adds to the overall positive experience at the hotel.
Honeymoon
However, not all feedback was consistently positive for the honeymoon suite. Some found it disappointing, pointing out its small size and a strange odor, which led to a less than ideal honeymoon experience. This suggests there may be some variability in the quality and upkeep of the rooms. Despite these issues, the overwhelmingly positive remarks about the ambiance and decor indicate that the hotel generally meets the romantic expectations set for honeymooners. Improvements in consistency could potentially enhance overall guest satisfaction.
Romantic
Dog Friendly
Yes, Hotel Grand Park has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Grand Park.
Yes, Hotel Grand Park welcomes dogs.
No, parking facilities aren't available at Hotel Grand Park.
Yes, Hotel Grand Park has a gym.
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