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Summary of reviewsLa Quinta by Wyndham Islip - MacArthur Airport receives commendations primarily for its exceptional location and friendly staff, making it a favored choice for travelers, particularly those requiring easy access to the nearby airport. The hotel's central positioning not only facilitates convenient travel but also provides a safe, accessible environment suitable for various purposes, including attending family events and accessing local attractions. Guests appreciate amenities like 24-hour coffee and tea, which enhance the experience.
Reviews of the breakfast offerings are mixed with many guests finding the area clean and noting the availability of daily newspapers. However, the lack of variety and absence of hot items have left some guests wanting more from their morning meal. The feedback suggests the need for broader and better-maintained breakfast options.
Rooms at the hotel receive mixed feedback. While many guests appreciate their spaciousness, initial cleanliness and the comfort of the beds and pillows, others have pointed out the need for significant updates. Reports of outdated decor, dirty carpets, musty smells and maintenance issues such as worn-out bathtubs and malfunctioning air conditioners suggest that improvements are needed to meet guests' expectations consistently.
Cleanliness is another area with varied reviews. Although the hotel staff is praised for their friendliness and diligence, some guests have experienced cleanliness issues in individual rooms and common areas, indicating a need for better upkeep. Persistent problems such as musty odors, dirty carpets and poorly maintained outdoor areas have been noted repeatedly.
The staff at La Quinta by Wyndham Islip - MacArthur Airport receive high praise for their welcoming, accommodating and professional demeanor. Specific employees, like Pam and Miguel, have been frequently mentioned for their exceptional service. Despite occasional reports of less attentive service, the overall sentiment emphasizes the staff's positive impact on the guest experience.
While the hotel offers free WiFi, the reliability of the internet connection varies with some guests reporting satisfactory speeds and others encountering slow or sporadic connectivity. Similarly, the comfort of the beds has people divided; some find them clean and cozy, while others encounter issues with outdated mattresses and broken frames.
As a three-star establishment, La Quinta by Wyndham Islip - MacArthur Airport is recognized for its good value, clean environment and friendly service. However, the dated nature of its facilities and specific maintenance problems suggest that it falls short of fully meeting the expected standards of its rating.
The hotel's pet-friendly policies are a notable highlight with guests appreciating the dedicated pet walking area and the accommodation of dogs in rooms. This feature, along with the convenient location and friendly staff, makes it an appealing option for travelers with pets seeking both comfort and pet-friendly amenities. Show more
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Categories
3-Star Hotel
This hotel is located close to the airport and offers a fitness room. Freebies include shuttle service, breakfast & WiFi.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Room Types
Double Room with Two Double BedsThis room features a flat-screen TV and a coffee machine.
Standard King RoomThis room features a flat-screen TV, microwave and refrigerator.
Deluxe King RoomThis suite features a seating area with a flat-screen cable TV and a sofa bed, a microwave and a refrigerator.
King SuiteThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King Room - Disability AccessThis room has air conditioning and microwave.
Double Room with Two Double Beds - Mobility AccessThis room has a flat-screen TV and air conditioning.
King Suite with Mobility/Hearing Impaired Access - Non-SmokingThis suite comes with 1 bedroom, a seating area and 1 bathroom with a bath or a shower. The unit has 1 bed.
Guest Reviews
6.5
Rated
Location
La Quinta by Wyndham Islip - MacArthur Airport enjoys high praise from guests for its exceptional location. Situated conveniently near the airport, travelers find it perfect for easy access to flights and central to various activities and events. The hotel's proximity to the airport stands out as a significant advantage, making it a prime choice for those with early flights or needing a quick commute.
Guests appreciate the hotel's close vicinity to numerous destinations with plenty of parking available. The location meets diverse needs, from attending funerals and memorial services to being near family and events. This centrally located hotel also offers safe surroundings and is noted for its accessibility.
While the primary draw is its convenient location, the hotel's basic amenities and the friendly, professional staff add to the overall positive experience. The availability of coffee and tea around the clock is a pleasant touch, enhancing the convenience factor.
Overall, La Quinta by Wyndham Islip - MacArthur Airport emerges as a well-located, accessible choice for travelers seeking proximity to the airport and other local destinations.
Breakfast
La Quinta by Wyndham Islip - MacArthur Airport offers a breakfast experience that garners mixed reviews from guests. Many appreciate the cleanliness of the breakfast area and the fact that daily newspapers are available. However, in terms of food variety, the breakfast is found lacking by many. Common remarks highlight the limited selection, mainly consisting of toast, bagels, pre-packaged snacks and cereal.
In the past, the breakfast included more substantial options like hard-boiled eggs, scrambled eggs and sausages, which guests now miss. The absence of hot items and proteins is a frequent grievance with some guests remarking that the breakfast is flimsy, sparse or even disappointing. Furthermore, issues such as early ending times, lack of restocking and poor maintenance of the breakfast area have detracted from the overall experience.
A portion of guests found the breakfast satisfactory, noting a decent range of items, but still expressed a desire for more variety and better quality. Overall, while the breakfast may cater to basic necessities, it leaves much to be desired for those expecting a more comprehensive morning meal.
Rooms
The guest reviews for 'La Quinta by Wyndham Islip - MacArthur Airport' highlight a mix of positive and negative aspects regarding the rooms. On the positive side, there are compliments about the size of the rooms with several guests finding them spacious and comfortable. Many appreciated the cleanliness and comfort of the beds, highlighting ample pillows and clean towels. Several reviews also noted the room being clean upon arrival and the overall check-in and check-out process as efficient with friendly staff contributing to a pleasant first impression.
However, the reviews indicate a substantial need for updates and maintenance. Common complaints include outdated decor, dirty and stained carpets, musty smells and issues with room amenities. Some guests found the rooms to have an unpleasant odor and the presence of bugs was mentioned in multiple reviews. Maintenance issues such as worn-out bathtubs, peeling wallpaper and malfunctioning air conditioners also seem frequent. Specific problems like ripped carpets, wet floors and sagging beds further detract from the overall room experience.
While guests found the room size and initial cleanliness to be favorable, the need for significant upgrades and improvements in room maintenance and odor management is apparent to ensure a more consistently comfortable stay.
Beds
La Quinta by Wyndham Islip - MacArthur Airport receives varied feedback about its beds. While several guests found their beds to be very comfortable and clean, others reported dissatisfaction. Some praised the comfort and cleanliness of the rooms, along with the ample pillows provided. However, numerous reviews highlighted issues such as outdated and worn-out mattresses, uncomfortable springs and occasionally broken bed frames. Some beds were described as so uncomfortable that they disrupted sleep with a few guests even mentioning unpleasant smells. Despite these concerns, the hotel's central location and additional amenities like free breakfast make it a convenient choice for many travelers.
Cleanliness
The reviews for La Quinta by Wyndham Islip - MacArthur Airport reveal a mixed experience regarding the hotel's cleanliness. While the staff receives commendation for their friendliness and efforts to improve the hotel's condition, many guests report significant cleanliness and maintenance issues. The cleanliness of individual rooms varies with some guests noting spacious and clean accommodations, while others encounter dirty carpets, mold, rust and maintenance problems such as loose toilet seats and broken furniture.
Common areas like hallways and elevators further reflect the hotel's need for an update with frequent mentions of musty odors, dirty carpets and an overall rundown appearance. Additional concerns include excessive cigarette butts in outdoor areas, dirty bathroom tiles and overflowing garbage. Despite these criticisms, some guests highlight the property's good value and ample parking. However, the overall consensus suggests that La Quinta by Wyndham Islip - MacArthur Airport requires substantial improvements to meet expectations and provide a consistently clean and comfortable stay.
Staff
Guests of La Quinta by Wyndham Islip - MacArthur Airport frequently commend the hotel staff for their friendliness and helpfulness. The desk personnel stand out for their pleasant demeanor, efficiency and exceptional service with specific praise for individuals like Pam and Miguel. Visitors appreciate the staff's courteous and professional behavior, describing them as kind, accommodating and hospitable. Several reviews highlight the ease of interactions with the front desk and the prompt attention to any needs or issues.
Despite a few isolated incidents of less attentive service and shortcomings in housekeeping, the overall sentiment towards the staff remains overwhelmingly positive. Guests often note that the hotel is not only convenient in its location but also enhanced by the welcoming and polite nature of the staff. From quick maintenance responses to smooth check-in and check-out processes, the demeanor of the staff makes the stay comfortable and pleasant. Overall, the staff's warmth and professionalism contribute significantly to a positive guest experience at the hotel.
Wi-Fi
La Quinta by Wyndham Islip - MacArthur Airport offers WiFi that can vary in reliability. Some guests have found the internet reasonably fast and functioning well during their stay. However, others have reported issues such as slow speeds, sporadic connectivity and difficulties in connecting. It appears that while the WiFi service has been adequate at times, it has also experienced problems and inconsistencies.
3 Star
La Quinta by Wyndham Islip - MacArthur Airport has garnered a mix of feedback regarding its three-star rating, facilities and services. Many guests commend the hotel for its cleanliness and friendly staff, recognizing the good value and easy check-in process. The location is particularly praised for its convenience, especially for those needing proximity to the airport. The hotel provides a quiet environment and customer service meets general expectations.
However, several reviews highlight the dated nature of the facilities, indicating a need for significant updates and remodeling. Issues such as the smell of dope, animal odors and cigarette smoke in the rooms, as well as hard beds and outdated decor, have been noted as disappointments. While some aspects like cleanliness and staff professionalism are positive, the general consensus suggests that the hotel does not fully meet the anticipated standards of a three-star establishment.
Dog Friendly
La Quinta by Wyndham Islip - MacArthur Airport is celebrated for its pet-friendly atmosphere, making it a preferred choice for travelers with dogs. Guests appreciate the dedicated pet walking area, complete with a poop bag station, ensuring a stress-free experience for dog owners. The hotel's commitment to accommodating pets extends to allowing dogs in rooms, much to the delight of many visitors.
The location is praised for its convenience, being close to various points of interest. Additionally, the comfort of the beds and the overall quiet environment contribute to a restful stay. The staff's friendliness further enhances the welcoming atmosphere, making it an ideal option for those seeking both comfort and pet-friendly amenities.
No, La Quinta by Wyndham Islip - MacArthur Airport doesn't have any pool.
No, a spa isn't available at La Quinta by Wyndham Islip - MacArthur Airport.
Yes, La Quinta by Wyndham Islip - MacArthur Airport welcomes dogs.
Yes, parking facilities are available at La Quinta by Wyndham Islip - MacArthur Airport.
Yes, La Quinta by Wyndham Islip - MacArthur Airport has a gym.