Hampton Inn & Suites Boston Crosstown Center
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Summary of reviewsHampton Inn & Suites Boston Crosstown Center garners mostly positive reviews across several key categories, contributing to a generally favorable perception among guests.
The hotel's **location** is noted for its convenience to notable city spots such as Fenway Park, Newbury Street and various major highways, making it a strategic choice for those attending events or needing quick access to different parts of Boston. Despite this, the immediate neighborhood around the hotel receives criticism due to safety concerns, primarily related to the presence of homeless individuals and noticeable drug activity, especially during the evening and night. Nonetheless, for guests prioritizing proximity and accessibility over neighborhood ambiance, the location serves its purpose well.
The **breakfast** offerings receive widespread acclaim for their deliciousness and variety. Guests appreciate the classic American breakfast choices, rotating hot options and continuous availability of coffee and tea throughout the day. The breakfast area is clean and well-organized with friendly staff ensuring stations are well-stocked. Although there are occasional comments about a chaotic dining experience and minor inconsistencies in food quality, the overall breakfast experience is highly positive.
The **rooms** at the hotel are described as clean, spacious and comfortable, contributing to a restful stay. Practical amenities like kitchenettes in some rooms and phone charging pads enhance convenience. While there are occasional mentions of minor maintenance issues and outdated furniture, the general decor is modern and pleasant. The hotel maintains a high standard of cleanliness throughout, adding to the favorable impression.
**Cleanliness** is a notable strength with many guests highlighting the well-maintained and clean environment, including stringent COVID-19 safety measures. Friendly and attentive staff contribute further to maintaining this standard. Despite some isolated issues with stained carpets and occasional maintenance problems, the overall cleanliness of the hotel is commendable.
The **staff** receive high praise for their friendliness, helpfulness and professionalism. Guests frequently mention the positive interactions with various staff members, including the shuttle drivers and security team, who go out of their way to assist. The staff’s attentiveness and the smooth check-in process add to the hotel's welcoming atmosphere.
**Free WiFi** at the hotel produces mixed feedback. While the strong, complimentary internet access is appreciated, some guests experienced significant disruptions, causing inconvenience during their stay.
The **gym** is acknowledged for its presence and appreciated by those maintaining their fitness routines while traveling, despite some criticisms about its size and cleanliness. Similarly, the **pool** offers both positive and negative experiences. Guests enjoy the pleasant pool view and indoor heated pool, but issues with water temperature, cleanliness and maintenance detract from the overall pool experience.
**Parking** is convenient with easy-to-access parking facilities nearby. However, guests should be aware of additional daily parking fees, which some found to be on the higher side. Clearer communication regarding these fees could improve guest satisfaction.
Finally, the **beds** are widely praised for their comfort, contributing significantly to a restful night’s sleep. While there are minor preferences in bed firmness, the overall feedback emphasizes the large, comfy beds as a highlight.
In summary, Hampton Inn & Suites Boston Crosstown Center succeeds in delivering a comfortable and convenient stay with standout breakfast offerings, clean and spacious rooms and friendly, attentive staff. While the location and some facilities like WiFi and the pool have areas needing improvement, the hotel's strong points make it a solid choice for travelers.
Categories
The hotel's **location** is noted for its convenience to notable city spots such as Fenway Park, Newbury Street and various major highways, making it a strategic choice for those attending events or needing quick access to different parts of Boston. Despite this, the immediate neighborhood around the hotel receives criticism due to safety concerns, primarily related to the presence of homeless individuals and noticeable drug activity, especially during the evening and night. Nonetheless, for guests prioritizing proximity and accessibility over neighborhood ambiance, the location serves its purpose well.
The **breakfast** offerings receive widespread acclaim for their deliciousness and variety. Guests appreciate the classic American breakfast choices, rotating hot options and continuous availability of coffee and tea throughout the day. The breakfast area is clean and well-organized with friendly staff ensuring stations are well-stocked. Although there are occasional comments about a chaotic dining experience and minor inconsistencies in food quality, the overall breakfast experience is highly positive.
The **rooms** at the hotel are described as clean, spacious and comfortable, contributing to a restful stay. Practical amenities like kitchenettes in some rooms and phone charging pads enhance convenience. While there are occasional mentions of minor maintenance issues and outdated furniture, the general decor is modern and pleasant. The hotel maintains a high standard of cleanliness throughout, adding to the favorable impression.
**Cleanliness** is a notable strength with many guests highlighting the well-maintained and clean environment, including stringent COVID-19 safety measures. Friendly and attentive staff contribute further to maintaining this standard. Despite some isolated issues with stained carpets and occasional maintenance problems, the overall cleanliness of the hotel is commendable.
The **staff** receive high praise for their friendliness, helpfulness and professionalism. Guests frequently mention the positive interactions with various staff members, including the shuttle drivers and security team, who go out of their way to assist. The staff’s attentiveness and the smooth check-in process add to the hotel's welcoming atmosphere.
**Free WiFi** at the hotel produces mixed feedback. While the strong, complimentary internet access is appreciated, some guests experienced significant disruptions, causing inconvenience during their stay.
The **gym** is acknowledged for its presence and appreciated by those maintaining their fitness routines while traveling, despite some criticisms about its size and cleanliness. Similarly, the **pool** offers both positive and negative experiences. Guests enjoy the pleasant pool view and indoor heated pool, but issues with water temperature, cleanliness and maintenance detract from the overall pool experience.
**Parking** is convenient with easy-to-access parking facilities nearby. However, guests should be aware of additional daily parking fees, which some found to be on the higher side. Clearer communication regarding these fees could improve guest satisfaction.
Finally, the **beds** are widely praised for their comfort, contributing significantly to a restful night’s sleep. While there are minor preferences in bed firmness, the overall feedback emphasizes the large, comfy beds as a highlight.
In summary, Hampton Inn & Suites Boston Crosstown Center succeeds in delivering a comfortable and convenient stay with standout breakfast offerings, clean and spacious rooms and friendly, attentive staff. While the location and some facilities like WiFi and the pool have areas needing improvement, the hotel's strong points make it a solid choice for travelers.
Accessible Hotel
The Hampton Inn & Suites Boston Crosstown Center offers hearing accessible features including visual fire alarms, doorbell notification devices, telephone notification devices, and portable communications kits containing visual alarms and notification devices, TTY, and televisions with closed captioning. The hotel has an accessible fitness center, swimming pool, and business center. There is an accessible self-parking area for cars and vans.
3-Star Hotel
This Hampton Inn & Suites offers comfortable accommodations and a complimentary breakfast. Its location provides convenient access to the Crosstown Center and nearby attractions.
Hotel with Indoor Pool
This hotel includes an indoor pool and complimentary breakfast for guests. It is located in the Crosstown Center.
Hotel with Heated Pool
The hotel offers a heated indoor pool located on the top floor. Guests can enjoy a swim as part of the hotel's amenities.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
Hampton Inn & Suites Boston Crosstown Center boasts a prime location for those attending events at Fenway Park and its proximity to the airport and key city spots like Prudential Center, Newbury Street and major highways is indeed convenient. However, the immediate area surrounding the hotel receives less favorable feedback. Positioned near multiple hospitals, the location is noisy with frequent sirens, creating a bustling and somewhat chaotic atmosphere.
The neighborhood itself has been described as unsafe by many guests with a high presence of homeless individuals and noticeable drug activity. The feeling of insecurity is particularly pronounced in the evening and night hours and guests recommend utilizing shuttle services or other transportation rather than walking around. Although the location enables easy access to various Boston highlights, the immediate surroundings detract from the overall experience due to safety concerns and the overall atmosphere.
While the hotel provides useful amenities and accessibility, the surrounding environment might be off-putting for some travelers, especially families and women traveling alone. For those who prioritize convenience and proximity over neighborhood ambiance, it serves well. However, potential visitors should be aware of the area's drawbacks and plan their stay accordingly to ensure a comfortable experience.
The breakfast offerings at the Hampton Inn & Suites Boston Crosstown Center have received a significant amount of positive feedback from guests. The breakfast is described as delicious with a wide variety of options that cater to different tastes, including classic American choices such as eggs, bacon, sausages, bagels, cereals, fruit and even healthier selections. Many guests appreciated the rotating hot options and the fresh, plentiful food that was available.
The complimentary breakfast also includes coffee and tea available all day, adding to the convenience. The dining area is noted to be clean and well-arranged with staff described as friendly, attentive and continuously refilling food and beverage stations. The waffle makers, in particular, were highlighted as a popular feature.
While most reviews are positive, a few guests found the breakfast to be somewhat chaotic and lacking in privacy at times. There were occasional comments about the limited options and high prices and some noted inconsistencies in the quality of the savory items. Overall, however, the breakfast experience is largely favorable with many guests enjoying the good variety and well-prepared meals, making it a strong aspect of their stay at the hotel.
The Hampton Inn & Suites Boston Crosstown Center offers guests a comfortable and pleasant stay with its consistently clean and spacious rooms. Many reviews highlight the rooms as large, comfortable and very clean, meeting guests' expectations for a restful environment. Guests frequently mentioned the beds as particularly comfortable, ensuring a good night's sleep.
The rooms are equipped with practical amenities, including a kitchenette in some and a convenient phone charging pad on the nightstand. While a few guests noted minor maintenance issues and outdated furniture, the overall room decor is described as clean and modern. The hotel ensures cleanliness across the property, contributing to a pleasant atmosphere.
The location is a highlight, centrally situated with good access to local attractions, complemented by great customer service and a satisfying breakfast. Despite a few operational shortcomings like the need to request room cleaning, the general feedback emphasizes the spacious, well-maintained and comfortable nature of the rooms, making it a solid choice for travelers looking for convenience and comfort in Boston.
Guests of Hampton Inn & Suites Boston Crosstown Center consistently highlight the comfort of the beds, describing them as cozy, extremely comfortable and equipped with plush pillows. Reviews often praise the beds as being large and comfy, perfect for accommodating multiple guests comfortably. Visitors also commend the overall comfort of the rooms, noting that they were spacious and clean. While a few guests mentioned personal preferences with bed firmness—some found the beds too soft or too hard—the majority agree that the beds contribute to a restful stay at the hotel.
Hampton Inn & Suites Boston Crosstown Center stands out notably for its cleanliness, a sentiment frequently echoed by guests in their reviews. The hotel and its rooms are often described as very clean and well-maintained with many appreciating the thorough cleaning protocols and the COVID-19 safety measures that are diligently followed. The rooms are not only clean but also comfortable and spacious, featuring nice bathroom amenities.
Guests also highlight the friendly and helpful staff who contribute to maintaining the overall cleanliness and ensuring a pleasant stay. The breakfast offered is another strong point, complementing the clean facilities.
However, some areas could benefit from improvement. Instances of stained carpets, dusty air vents and occasional issues like roaches and musty smells have been reported. Despite these occasional drawbacks, the majority of reviews suggest that Hampton Inn & Suites Boston Crosstown Center generally delivers a clean and comfortable experience for its guests.
The reviews for the staff at Hampton Inn & Suites Boston Crosstown Center are predominantly positive. Guests frequently mention that the staff is friendly, helpful and accommodating. The shuttle drivers, individual staff members like Cesar, Mary, Nelson and Ike and the security team receive notable praise for their exceptional service and willingness to go out of their way to assist guests.
Many guests appreciated the smooth check-in process and the attentiveness of the staff throughout their stay. Special mention is made of the kindness shown by the cleaning and kitchen staff, making the overall experience more pleasant. Although there were minor mentions of unhelpful interactions with specific individuals, these instances are overshadowed by the overwhelming positivity described in most reviews. Overall, the friendly, polite and professional nature of the staff significantly contributes to a welcoming atmosphere at the hotel.
The WiFi at the Hampton Inn & Suites Boston Crosstown Center receives mixed feedback from guests. Many highlight the strong, complimentary WiFi available throughout the hotel as a positive aspect of their stay. However, some guests experienced significant disruptions with instances of the internet not working for extended periods, including a complete lack of connection during their stay. For travelers relying on internet access, these intermittent issues may prove inconvenient despite the otherwise strong coverage when it is functioning.
The gym at Hampton Inn & Suites Boston Crosstown Center receives mixed feedback from guests. Several positive mentions highlight that the hotel features a gym, which some found very good and appreciated. However, there are also criticisms regarding its small size and cleanliness. Despite these issues, the existence of such a facility is considered a plus for those seeking to maintain their fitness routine while traveling.
The pool at Hampton Inn & Suites Boston Crosstown Center has received mixed reviews from guests with some positive notes but also several areas of concern. Guests appreciated that their children enjoyed the pool and found the pool view to be pleasant. There is an indoor heated pool available for swimming and lounging and some guests mentioned that it was clean with a satisfactory temperature of around 72 degrees. However, many reviews highlighted that the pool was often cold with several describing it as freezing. The pool's depth, being only three and a half feet deep throughout, was also mentioned as a drawback. Additionally, cleanliness was a recurring issue with several guests noting cloudy, dirty water and inconsistent maintenance. Some reported that the pool was small, occasionally green and sometimes closed during the times it was expected to be open. Overall, while the pool offers a nice view and can be enjoyable for families, improvements in temperature regulation and cleanliness could enhance the guest experience significantly.
The 'Hampton Inn & Suites Boston Crosstown Center' offers convenient parking options for guests with a parking garage located nearby and across the street, making it easy to park and drive in and out. Guests have appreciated the proximity of the parking facilities, noting that it contributes to a hassle-free experience.
Some guests have highlighted that parking was part of their room rate, providing safe and close parking without additional worries. Others mentioned the convenience of having a garage right at the hotel and the ability to park in front of the establishment.
However, it's important for potential visitors to be aware that parking is not free and comes with additional costs, commonly ranging from $20 to $35 per day. There have been instances where the communication regarding these fees was unclear with some guests only realizing the extra charges upon arrival. Despite the added expenses, many still found the parking arrangements satisfactory and well-placed for their needs, though some did consider the fees to be on the higher side for the location.
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Location
The neighborhood itself has been described as unsafe by many guests with a high presence of homeless individuals and noticeable drug activity. The feeling of insecurity is particularly pronounced in the evening and night hours and guests recommend utilizing shuttle services or other transportation rather than walking around. Although the location enables easy access to various Boston highlights, the immediate surroundings detract from the overall experience due to safety concerns and the overall atmosphere.
While the hotel provides useful amenities and accessibility, the surrounding environment might be off-putting for some travelers, especially families and women traveling alone. For those who prioritize convenience and proximity over neighborhood ambiance, it serves well. However, potential visitors should be aware of the area's drawbacks and plan their stay accordingly to ensure a comfortable experience.
Breakfast
The complimentary breakfast also includes coffee and tea available all day, adding to the convenience. The dining area is noted to be clean and well-arranged with staff described as friendly, attentive and continuously refilling food and beverage stations. The waffle makers, in particular, were highlighted as a popular feature.
While most reviews are positive, a few guests found the breakfast to be somewhat chaotic and lacking in privacy at times. There were occasional comments about the limited options and high prices and some noted inconsistencies in the quality of the savory items. Overall, however, the breakfast experience is largely favorable with many guests enjoying the good variety and well-prepared meals, making it a strong aspect of their stay at the hotel.
Rooms
The rooms are equipped with practical amenities, including a kitchenette in some and a convenient phone charging pad on the nightstand. While a few guests noted minor maintenance issues and outdated furniture, the overall room decor is described as clean and modern. The hotel ensures cleanliness across the property, contributing to a pleasant atmosphere.
The location is a highlight, centrally situated with good access to local attractions, complemented by great customer service and a satisfying breakfast. Despite a few operational shortcomings like the need to request room cleaning, the general feedback emphasizes the spacious, well-maintained and comfortable nature of the rooms, making it a solid choice for travelers looking for convenience and comfort in Boston.
Beds
Cleanliness
Guests also highlight the friendly and helpful staff who contribute to maintaining the overall cleanliness and ensuring a pleasant stay. The breakfast offered is another strong point, complementing the clean facilities.
However, some areas could benefit from improvement. Instances of stained carpets, dusty air vents and occasional issues like roaches and musty smells have been reported. Despite these occasional drawbacks, the majority of reviews suggest that Hampton Inn & Suites Boston Crosstown Center generally delivers a clean and comfortable experience for its guests.
Staff
Many guests appreciated the smooth check-in process and the attentiveness of the staff throughout their stay. Special mention is made of the kindness shown by the cleaning and kitchen staff, making the overall experience more pleasant. Although there were minor mentions of unhelpful interactions with specific individuals, these instances are overshadowed by the overwhelming positivity described in most reviews. Overall, the friendly, polite and professional nature of the staff significantly contributes to a welcoming atmosphere at the hotel.
Wi-Fi
Gym
Pool
Parking
Some guests have highlighted that parking was part of their room rate, providing safe and close parking without additional worries. Others mentioned the convenience of having a garage right at the hotel and the ability to park in front of the establishment.
However, it's important for potential visitors to be aware that parking is not free and comes with additional costs, commonly ranging from $20 to $35 per day. There have been instances where the communication regarding these fees was unclear with some guests only realizing the extra charges upon arrival. Despite the added expenses, many still found the parking arrangements satisfactory and well-placed for their needs, though some did consider the fees to be on the higher side for the location.
Yes, Hampton Inn & Suites Boston Crosstown Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hampton Inn & Suites Boston Crosstown Center.
Yes, Hampton Inn & Suites Boston Crosstown Center welcomes dogs.
Yes, parking facilities are available at Hampton Inn & Suites Boston Crosstown Center.
Yes, Hampton Inn & Suites Boston Crosstown Center has a gym.
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