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Summary of reviews'Suite Home Aix en Provence Sud TGV' has garnered widespread positive reviews, particularly highlighting its strategic and tranquil location. Nestled between Aix-en-Provence and Marseille, the hotel offers convenient access to major highways, public transport and key tourist attractions. Guests appreciate the quiet setting, surrounded by lush green spaces and a park, ensuring a peaceful stay. The accessibility of the TGV station and proximity to amenities like shops, restaurants and pharmacies enhance the convenience for travelers, especially those exploring the region by car.
The breakfast at the hotel is generally well-received, praised for its variety, quality and generous portions. Guests enjoy the extensive selection of items and the option to dine indoors or on the covered terrace, contributing to a pleasant dining experience. Although some guests feel improvements could be made in terms of variety and price, the breakfast is viewed as satisfying and good value for money.
The dinner experience is mixed due to the absence of an on-site restaurant. While some guests appreciate the bar and snacking service, others find the food options limited and basic, suggesting exploration of nearby eateries or use of the in-room kitchenette for better dining alternatives. The availability of kitchenettes and pleasant outdoor terraces allows for personalized dining experiences.
The rooms at the hotel are spacious, clean and well-equipped, featuring practical amenities like kitchenettes, ample storage and functional layouts. Guests appreciate the cleanliness, modern facilities and comfortable beds. Minor maintenance issues have been noted, but overall, the rooms provide a comfortable and practical accommodation option for short or extended stays.
Cleanliness is a standout feature with the hotel receiving high praise for its clean and well-maintained rooms and common areas. The dedicated cleaning routines contribute to a pleasant stay, despite occasional issues with superficial cleaning or maintenance.
The staff at Suite Home Aix en Provence Sud TGV receive exceptional praise for their friendliness, attentiveness and professionalism. Guests appreciate the warm, welcoming demeanor of the reception team and the helpful nature of all staff members, contributing significantly to the overall positive experience.
Wi-Fi connectivity at the hotel is generally strong and reliable, though some guests have faced connectivity issues in certain rooms. However, the majority find the internet service satisfactory.
The pool area, while pleasant and relaxing with comfortable loungers and a well-maintained garden, is often criticized for its small size and occasional cleanliness issues. The unheated pool and inconsistent availability have been points of concern for some guests.
Parking at the hotel is highly praised for being ample, spacious and secure with additional features like EV charging stations and green spaces enhancing the experience for guests traveling by car.
The beds are widely regarded as comfortable and clean with many guests noting the good quality of sleep they provide. However, a few guests have mentioned the firmness of the mattresses and the size of the single beds as minor drawbacks.
Despite its four-star rating, some guests feel that the hotel does not fully meet the associated luxury and service standards, suggesting a rating closer to three stars. Nonetheless, many find the basic amenities sufficient for a comfortable stay.
Overall, Suite Home Aix en Provence Sud TGV offers a peaceful, convenient base for exploring the Provence region with commendable cleanliness, friendly staff and practical amenities, making it a recommended choice for travelers. Show more
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Dog Friendly Aparthotel
This aparthotel is praised for its accommodating and inclusive approach, allowing guests to bring their furry friends along. The hotel's commitment to pet-friendliness is highlighted by the gift received by guests traveling with cats.
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Parking
Accessible Aparthotel
Aparthotel for Yoga
4-Star Aparthotel
Aparthotel with Outdoor Pool
Room Types
Studio with TerraceThese contemporary suites include views of the garden and an LCD TV. They also have a small kitchenette, equipped with hotplates and a microwave.
Studio with Garden ViewThese contemporary suites include views of the garden and an LCD TV. They also have a small kitchenette, equipped with hotplates and a microwave.
A cleaning service, excluding the dishes and the kitchen area, is available for an extra fee. For more information, please contact the property.
Twin beds are available upon request.
Prestige Studio with TerraceThis suite offers garden views, an LCD TV, a DVD player and a safe. There is a kitchenette with a microwave, oven and stovetop. The private bathroom has a bath and hairdryer.
Prestige Studio with Terrace - Disability AccessProviding free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned studio provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a dining area as well as garden views. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
'Suite Home Aix en Provence Sud TGV' is often praised for its strategic and beautiful location, making it an ideal choice for travelers exploring the region by car. Nestled between the vibrant cities of Aix-en-Provence and Marseille, the hotel offers convenient access to major highways, public transport and key tourist attractions, such as the Albertas gardens and the Arena of Aix en Provence.
Guests appreciate the quiet, peaceful setting surrounded by lush green spaces and a beautifully maintained park. The tranquility of the area ensures a restful stay, complemented by the hotel's calm, comforting ambiance. Accessibility is a key highlight with the TGV station just a short drive away, making it a perfect base for regional excursions.
The hotel stands out for its proximity to various amenities, such as shops, restaurants, bio grocery stores and pharmacies. Additionally, the spacious parking lot and secure location add to the convenience for guests traveling with their vehicles. The pleasant outdoor spaces, including a pool and shaded areas, provide a serene retreat after a day of sightseeing.
Overall, the combination of a prime, quiet location and exceptional facilities makes 'Suite Home Aix en Provence Sud TGV' a highly recommended option for anyone looking to explore the charming Provence region while enjoying a peaceful and comfortable stay.
Breakfast
The breakfast at Suite Home Aix en Provence Sud TGV generally receives positive reviews from guests, who praise its variety, quality and generous portions. Many appreciated the extensive selection of items, including fresh fruits, cheeses, croissants and artisanal honey. Guests enjoyed the ability to dine either indoors or on the covered terrace, contributing to a pleasant dining experience in a clean and spacious setting.
Despite the frequent commendations, a few guests felt improvements were necessary. Some cited the breakfast as being a bit expensive for its quality or noted the lack of certain items like vegetables and scrambled eggs. There were mentions of occasional supply issues with some items not being restocked promptly.
Overall, the breakfast is seen as satisfying, hearty and diverse with most guests considering it a good value for money. However, there is room for enhancement to meet the expectations of a 4-star hotel, especially in terms of variety and freshness of certain offerings.
Dinner
Suite Home Aix en Provence Sud TGV provides a mixed dining experience, highly influenced by the absence of an on-site restaurant. While some guests appreciated the presence of a bar and snacking service, many comments reflected on the need for a clearer outline of the catering options. The menu offers a basic selection with a focus on evening dining, among which the pizzas received a mixed response—some guests found them excellent, while others noted they were carelessly served cold and overpriced.
The evening meal offerings, which included options like microwaved meals in jars and pizzas in cardboard boxes, left some guests wanting more in terms of quality and variety. Diners seeking a more satisfying experience were advised to explore pizzerias in the nearby village or to utilize the hotel's kitchenette to prepare their own meals.
The functional kitchenette and pleasant outdoor terrace with views of the green plain were appreciated amenities, allowing guests to enjoy breakfast and dinner in a more personal manner. Overall, while the food options are limited and sometimes basic, the additional facilities allow guests the flexibility to improvise their meals, contributing to an overall comfortable and customizable stay.
Rooms
Suite Home Aix en Provence Sud TGV offers spacious and well-equipped rooms, providing a comfortable stay for guests. Many reviews highlight the rooms' size and cleanliness with ample storage and practical amenities like kitchenettes and functional layouts. Several guests appreciated features such as hot showers, good soundproofing and cozy atmospheres. The addition of terraces and balconies provides pleasant outdoor spaces, enhancing the overall experience.
Rooms are generally described as clean and well-maintained with some mentioning the comfortable beds and sufficient storage solutions. However, there were occasional complaints about the maintenance of certain room features, like leaking toilets or noisy fridges. Despite some minor issues, the majority of guests found the rooms to be well-furnished, functional and comfortable for their stay. The addition of kitchenettes was particularly noted as a convenient feature for longer stays, allowing guests to prepare their own meals easily.
Overall, Suite Home Aix en Provence Sud TGV delivers a pleasant and practical accommodation option with spacious rooms, modern facilities and thoughtful layouts, making it a suitable choice for both short and extended stays.
Beds
The beds at Suite Home Aix en Provence Sud TGV generally receive positive feedback from guests. The bedding is often described as very comfortable with beds that are big and provide good sleep quality. Many reviewers appreciate the clean and well-maintained condition of the mattresses and pillows. Several guests highlighted the comfort of the mattresses and terms like comfy, good and excellent are frequently used to describe the sleeping arrangements.
However, not all reviews are entirely positive. Some guests found the beds and mattresses too firm or hard and a few mentioned that the single beds were too small at 80x200 cm. There were also minor complaints about loose-fitting bedding and thin mattresses in baby beds.
Despite a few mixed reviews, the overall impression points to a comfortable and restful experience with many guests emphasizing the quality and cleanliness of the bedding as well as the spaciousness of the mattresses.
Cleanliness
The hotel 'Suite Home Aix en Provence Sud TGV' consistently receives high praise for its cleanliness. Guests frequently describe the rooms as clean, spacious and comfortable. The cleanliness of both the rooms and common areas is often noted as being very good to impeccable with some guests highlighting the establishment as "very clean," "super clean," and exhibiting a "remarkable cleanliness."
Daily cleaning routines are appreciated with many reviewers pointing out that the rooms are cleaned regularly and thoroughly. The hotel's tidy and well-maintained interior and exterior spaces are also highlighted as contributors to a pleasant stay. Visitors appreciate the hotel's quiet, beautiful surroundings with the added benefit of being well-located near the city center and other notable attractions.
Despite the generally positive feedback, there are recurring mentions of areas needing improvement. Some guests have noted superficial cleaning, dust layers on cabinets and occasional issues with insects or spider webs in the rooms. A few reviews mention a strong smell of cleaning products and minor maintenance issues, such as marks on the floor and holes in the curtains. Instances of poor cleaning in communal areas and irregular cleaning schedules, including requests for fresh towels or rooms not being cleaned for several days, have also been reported.
Overall, the hotel garners commendation for maintaining a high level of cleanliness, contributing to a comfortable and enjoyable stay, though there is room for improvement in more detailed and consistent cleaning practices.
Staff
Upon arriving at Suite Home Aix en Provence Sud TGV, guests are immediately taken by the exceptional warmth and kindness of the staff. The reception team is particularly noted for their friendly, smiling demeanor and their ability to make every guest feel welcome. Their attentiveness and availability are evident from the moment you step through the door, providing a perfect blend of professionalism and genuine hospitality.
Throughout the stay, the staff's helpful and polite nature shines through with many highlighting their efficiency and readiness to assist with any requests or issues that arise. This level of service extends beyond the front desk to include the housekeeping team and building technicians, all of whom contribute to a pleasant and comfortable environment.
The language skills of the staff, particularly their proficiency in both French and English, further enhance the guest experience by ensuring clear and effective communication. The manager, often praised for his exceptional politeness and approachability, sets a high standard for the entire team.
Overall, the hotel's staff leave a lasting impression with their consistent friendliness, attentiveness and professionalism, making for a highly recommended and enjoyable stay.
Wi-Fi
In terms of wifi connectivity at 'Suite Home Aix en Provence Sud TGV', the experiences have been mixed. On the positive side, guests have appreciated the strong and reliable wifi signal, noting that it doesn't cut out and is easy to access even from outside the hotel premises. The internet works well and some have described the wifi as superb.
However, there have been mentions of issues with the connection and weak network signals in some rooms with a few guests finding the wifi speed quite bad and unreliable at times. These connection problems suggest that while the wifi can be excellent, it might not be consistent throughout the entire hotel.
On a brighter note, guests did not have complaints about other aspects and praised the overall barrier-free accessibility and on-site parking. The hosts were frequently described as friendly and very polite, adding to the pleasant experience of staying at the hotel.
Pool
The pool at Suite Home Aix en Provence Sud TGV has garnered varied feedback from guests. Positively, many have described the pool area as pleasant and relaxing with comfortable sun loungers and shaded areas that contribute to a tranquil environment. The garden surrounding the pool is well-maintained, adding to the overall appeal. Despite its small size, the pool has been noted as clean and suitable for children, making it a convenient and enjoyable feature for families.
However, there have been several criticisms. The pool is often described as very small with limited space and sunbeds. Some guests have found it unclean with reports of insects and a lack of proper maintenance. The pool is also unheated, which has been a point of discomfort for some, particularly outside the summer season. Furthermore, there have been instances where the pool was closed without prior notice, causing disappointment, especially during warm weather.
Overall, while the pool area has its charms with a serene and relaxing atmosphere, the limited size, occasional cleanliness issues and inconsistent availability have been notable drawbacks for some visitors.
Parking
Suite Home Aix en Provence Sud TGV provides an exceptional parking experience for guests with numerous positive mentions regarding its ample, spacious and secure facilities. The hotel offers large, free private parking options, making it a convenient choice for travelers who drive. The parking lot is notably spacious with plenty of spaces available, ensuring guests do not struggle to find a spot. Security is a highlight with multiple mentions of secure and closed parking, some of which are monitored, providing peace of mind. Additionally, the parking area includes green spaces and shaded spots for added convenience. EV charging stations are also available, catering to electric vehicle owners. Overall, the parking facilities at Suite Home Aix en Provence Sud TGV are met with high praise, described as clean, well-maintained and easily accessible, all contributing to a hassle-free stay.
4 Star
Suite Home Aix en Provence Sud TGV has received mixed reviews concerning its four-star rating, facilities and services. Many guests feel that the establishment does not meet the expectations typically associated with a four-star hotel. The overall sentiment suggests a rating closer to three stars or even two stars.
Guests have noted that the hotel has more of a residential feel, akin to a youth hostel, rather than a conventional hotel experience. Concerns were raised about cleanliness and room readiness at check-in. Additionally, the breakfast offerings did not align with what many expect from a four-star hotel.
While some appreciated the basic amenities, the consensus indicates that Suite Home Aix en Provence Sud TGV falls short of the luxury and service standards implied by its official rating.
Accessible
Suiting the needs of travelers with disabilities, Suite Home Aix en Provence Sud TGV offers a range of accessible features. Room accessibility is prioritized with easy access facilitated by gates and secure access codes. The outdoor spaces are fully accessible, making the site functional for all types of visitors. Barrier-free environments and on-site parking add to the convenience. However, it's worth noting that access to the bathroom, specifically the bathtub, may present challenges for older or disabled guests. While accessibility is well-addressed, overall cleanliness in rooms and corridors could use improvement.
Outdoor Pool
The outdoor pool at Suite Home Aix en Provence Sud TGV is frequently praised for its pleasant and inviting atmosphere. Guests appreciate the well-maintained and clean facilities, highlighting the pool area as a relaxing spot for visitors. The tranquil setting adds to the overall enjoyment, coupled with the polite and attentive pool attendant ensuring a secure environment. Despite being smaller than anticipated for the number of visitors, the pool remains a favored spot due to the hotel's nice exteriors and outdoor seating areas. The positive mentions of helpful staff further enhance the overall guest experience, contributing to the serene ambiance near the pool.
Dog Friendly
Suite Home Aix en Provence Sud TGV stands out as a welcoming haven for travelers with pets. This dog-friendly hotel is praised for its accommodating and inclusive approach, allowing guests to bring their furry friends along. A flat fee is charged for pets, making it clear and straightforward for those traveling with animals. The hotel’s commitment to pet-friendliness is further highlighted by the gift received by guests traveling with cats, showing a genuine love for pets.
The entire property, enclosed and gated, provides a safe environment for pets to roam freely, which is particularly convenient for dog owners. The dog sitting service by the pool is an appreciated added benefit, allowing guests to relax while their pets are taken care of. The hotel’s environment is suitable for small dogs, making it an ideal choice for those traveling with little canine companions. Although some guests noted occasional barking, the overall experience for pet owners at Suite Home Aix en Provence Sud TGV is overwhelmingly positive and convenient with pets being welcomed in various areas of the hotel.
Yes, Suite Home Aix en Provence Sud TGV has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Suite Home Aix en Provence Sud TGV.
Yes, Suite Home Aix en Provence Sud TGV welcomes dogs.
Yes, parking facilities are available at Suite Home Aix en Provence Sud TGV.
No, Suite Home Aix en Provence Sud TGV doesn't have a gym.