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Summary of reviewsOaks Brisbane Festival Suites receives high praise primarily for its outstanding central location, making it an excellent base for exploring Brisbane's CBD. Situated conveniently within walking distance to key attractions like Queen Street Mall, Riverstage and a plethora of restaurants, shopping centers and entertainment venues, guests find the hotel's location perfect for urban exploration. The quietness at night, despite the central location, along with spectacular views of the river and skyline from higher floors, further enhance the guest experience.
The spacious and clean rooms, equipped with modern furnishings and well-appointed kitchens, are greatly appreciated, particularly by families and groups. Guests enjoy the comfort of the rooms, noting the comfortable beds, excellent shower water pressure and good facilities such as balconies, laundries and living areas. The rooms are maintained well, despite some reports of inconsistent cleanliness and minor maintenance issues.
The overall cleanliness of the property is generally well-regarded with the apartments and shared areas like hallways and the lobby being described as very clean and well-maintained. A few guests mentioned occasional lapses in cleaning services and minor cleanliness issues, but the general sentiment remains positive.
The exceptional service and hospitality provided by the staff contribute significantly to a positive experience. Guests frequently highlight the friendliness, helpfulness and efficiency of the staff, especially the front desk team who are noted for their proactive and accommodating nature.
The gym, although small, is well-stocked and appreciated by guests looking to maintain their fitness routine. It is complemented by facilities like a heated outdoor pool, indoor pool, jacuzzi and sauna, which are well-loved by families and provide a well-rounded recreational experience.
Parking at the hotel is secure and convenient but comes with additional costs that some guests find expensive. The spaces are tight, making it essential to reserve a spot early and navigating the parking area can be challenging.
Despite struggles with the hotel's free WiFi, which guests found unreliable and weak, the vibrant nightlife options nearby provide ample alternatives for entertainment. The comfortable beds are frequently highlighted for their quality and ability to provide restful nights, further contributing to the enjoyable stay.
In conclusion, Oaks Brisbane Festival Suites is lauded for its fantastic location, spacious and well-equipped rooms, excellent cleanliness and exceptional staff service. While there are areas that could use improvement, such as WiFi connectivity and parking costs, the overall experience is highly positive, making it a recommended choice for both leisure and business travelers. Show more
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4-Star Aparthotel
The Oaks Brisbane Festival Suites boasts excellent location. It is located a short distance from Brisbane Arcade. The hotel has a score of 9.3 out of 10 for location according to visitor reviews.
Aparthotel with Heated Pool
Guests can access an outdoor heated lap pool and a sparkling plunge pool at this property. A sauna and spa are also available onsite.
Aparthotel Taking Steps Towards Sustainability
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Heated Pool Rooftop Pool Pool Lap Lanes Outdoor Pool
Aparthotel with Parking
Aparthotel with Gym
Skyscraper Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Pool Lap Lanes
Aparthotel with Rooftop Pool
Room Types
One-Bedroom ApartmentThis refurbished apartment features modern décor, a private balcony and full kitchen and laundry facilities.
Two-Bedroom ApartmentThis refurbished apartment features modern décor, a private balcony and full kitchen and laundry facilities.
The bedding configuration available for this apartment is 2 King beds or 1 King bed and 2 Single beds or 4 single beds. Please specify your preferred bedding configuration in the Special Requests box when booking.
Executive One-Bedroom Apartment - High FloorThis large refurbished apartment, on the higher floors, features a balcony, a full kitchen and laundry.
One-Bedroom Apartment - No HouskeepingThis refurbished apartment features modern décor, a private balcony, a full kitchen and laundry facilities.
Executive One-Bedroom Apartment (High Floor) - No HousekeepingThis refurbished apartment features a balcony, toaster and kitchenware.
Two-Bedroom Apartment - No HousekeepingThis refurbished apartment has a balcony, electric kettle and oven.
The bedding configuration available for this apartment is 2 King beds or 1 King bed and 2 Single beds or 4 single beds. Please specify your preferred bedding configuration in the Special Requests box when booking.
Executive Two-Bedroom ApartmentFeaturing a private balcony with city views, this 2-bedroom apartment includes an equipped kitchen with tea/coffee making facilities, air-conditioning and TV with streaming capabilities. Also provided are laundry facilities and free WiFi.
The King size beds can be split as single beds upon request.
Executive Two-Bedroom Apartment - No HousekeepingFeaturing a private balcony with city views, this 2-bedroom apartment includes an equipped kitchen with tea/coffee making facilities, air-conditioning and TV with streaming capabilities. Also provided are laundry facilities and free WiFi.
The King size beds can be split as single beds upon request.
Two-Bedroom Apartment with River ViewThis spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as river views. The unit offers 2 beds.
Two-Bedroom Apartment with River View – No HousekeepingThis spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as river views. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Situated right in the heart of Brisbane's bustling CBD, Oaks Brisbane Festival Suites boasts a prime location that consistently receives high praise from its guests. This hotel finds itself within walking distance of a myriad of attractions, shopping centers, restaurants and entertainment venues, making it an ideal choice for both leisure and business travelers. Proximity to Queen Street Mall and the Riverstage, among other spots, means guests have easy access to key city highlights.
Guests are particularly pleased with the convenience of the hotel's location, often describing it as perfect, central and close to everything they needed. Whether it's accessing dining options, shopping malls or even grocery stores and mini marts, the hotel's strategic position makes urban exploration effortless.
Many reviews highlight the quietness at night despite its central location, offering a peaceful retreat after a bustling day in the city. Additionally, spectacular views of the river and skyline enhance the overall experience, particularly from higher floors.
The hotel's facilities and amenities are well-regarded, complementing its superb location. Clean and well-maintained apartments coupled with friendly, helpful staff make for a comfortable stay. The easy access to public transport also adds to its appeal, making commutes to other parts of the city straightforward.
In summary, Oaks Brisbane Festival Suites is celebrated for its fantastic, central location, making it an outstanding base for discovering Brisbane. The combination of convenience, comfort and spectacular views ensure it meets the expectations of even the most discerning travelers.
Rooms
'Oaks Brisbane Festival Suites' received numerous praises for its spacious and clean rooms. Guests frequently highlighted the generous size of the rooms and apartments, making them particularly suitable for families or groups. Many found the units to be well-decorated and comfortable with several noting the modern furnishings and well-equipped kitchens as significant pluses. The views from various rooms, especially those on higher floors, were often described as beautiful and spectacular, enhancing the overall guest experience.
Overall, the apartments were noted for their comfort with highlights including comfortable beds, excellent shower water pressure and good facilities such as balconies, laundries and living areas. The properties were praised for cleanliness with guests frequently mentioning that the rooms were tidy and well-maintained.
However, despite the largely positive feedback, there were recurring criticisms regarding the cleanliness and maintenance of some units. Guests noted issues such as outdated bathrooms, occasional musty smells and maintenance problems with kitchen appliances. A few pointed out insufficient supplies for longer stays and a lack of attention to detail from cleaning staff. Additionally, some rooms faced issues with noise and inadequate soundproofing.
In conclusion, Oaks Brisbane Festival Suites is appreciated for its spaciousness, comfort and fantastic views, proving itself a great option for families and larger groups, despite some areas needing improvement in maintenance and cleanliness.
Beds
Guests of Oaks Brisbane Festival Suites consistently praised the comfort and quality of the beds. The words comfortable, super comfortable and very comfortable were frequently used to describe the beds, emphasizing their plushness and supportive nature. Many guests highlighted the beds as extremely comfortable, clean and well-made, contributing to restful nights. The bedding also received positive remarks, often noted as beautiful and good.
Despite the overall positive feedback, there were a few mentions of less favorable bed characteristics. Some guests found the extra beds to be less comfortable and in isolated cases, a few beds were described as hard or uncomfortable. Nonetheless, these issues seemed to be exceptions rather than the rule.
Furthermore, many reviews commended the spacious and well-furnished rooms, which often featured multiple comfortable beds and ample bedding. Specific mentions were made about the king-size beds, which were particularly appreciated for their size and comfort.
In summary, the beds at Oaks Brisbane Festival Suites were largely celebrated for their comfort, cleanliness and the ability to provide a good night's sleep, making them a standout feature of the stay.
Cleanliness
The reviews of Oaks Brisbane Festival Suites highlight a generally high level of cleanliness and maintenance throughout the property. Most guests found the units to be very clean, well-appointed and spacious, making their stay comfortable and pleasant. The apartments, including shared areas such as hallways and the lobby, are frequently described as very clean and well-maintained. Positive remarks were also made about the cleanliness of the rooms and their spaciousness with guests enjoying the modern furnishings and soundproofing.
However, a few consistent issues have been reported. Some guests noted that their rooms were not cleaned regularly during their stay with no new towels or room services being provided for extended periods. Additionally, some units had minor cleanliness issues, such as dust, dirty carpets and stained bedding and there were occasional reports of unpleasant odors in hallways and rooms. Despite these occasional lapses, the overall sentiment about cleanliness at Oaks Brisbane Festival Suites is predominantly positive with many guests appreciating the clean and comfortable environment.
Staff
The staff at Oaks Brisbane Festival Suites have received widespread praise for their exceptional service and hospitality. Across many reviews, guests have consistently highlighted the friendliness and helpfulness of the reception and housekeeping staff. Terms like super friendly, amazing and fantastic recur frequently, showcasing a consistent level of excellent customer service.
Guests noted that the front desk staff were especially proactive and efficient, always willing to assist with any need, whether it be checking in earlier after a long flight, resolving technical issues or providing a welcoming atmosphere. Specific mentions of team members going above and beyond to make visitors feel at home were common, underscoring a genuine commitment to guest satisfaction. While there were a few minor criticisms, the overwhelming sentiment reflects a team that is polite, accommodating and always ready to help with a smile.
Overall, the staff at Oaks Brisbane Festival Suites contribute significantly to a positive and welcoming experience, often described as attentive, courteous and superb in customer service. These attributes create a pleasant and enjoyable stay for all guests.
Wi-Fi
Guests at Oaks Brisbane Festival Suites often mentioned their struggles with the hotel's WiFi. Many found that the connection was unreliable, frequently cutting out or failing to work altogether. Several reviews cited the WiFi as being slow and weak with some guests noting that it was difficult to connect multiple devices simultaneously. There were also instances of guests having to pay extra for WiFi access with a three-device limit causing inconvenience. Despite a few positive comments about free WiFi and occasional improvements, the general sentiment was that the internet connectivity could use significant enhancement.
Gym
Guests staying at Oaks Brisbane Festival Suites have shared mostly positive feedback about the hotel's gym facilities. The gym is described as awesome, pleasant and well-stocked, featuring all the basic machines and desired equipment. Despite its small size, it seems to have left a great impression for fulfilling workout needs. It's a compact yet sufficient space for guests looking to maintain their fitness routine during their stay. The inclusion of the gym room in the amenities is appreciated and it's complemented by other facilities like a heated outdoor pool and sauna, which families, particularly children, enjoy using. While some guests wished for a larger gym area, overall, the gym provides a good experience for those who utilized it.
Pool
The pool area at Oaks Brisbane Festival Suites receives rave reviews from guests. Described as lovely, warm and amazing, the pool is a highlight for many visitors, including families whose children especially enjoyed it. The hotel offers both outdoor and indoor heated pools, ensuring ample space and comfort for guests looking to relax or enjoy a swim. The inclusion of a jacuzzi and a spa enhances the experience, although a few mentioned that the spa was not functioning at the time of their visit.
The pool area's layout with deck chairs and an enclosed balcony, adds to the overall coziness. Guests appreciated the cleanliness and the comfortable temperature of the heated pool, making it an ideal spot to unwind. The combination of the sunny outdoor pool and the internal heated pool caters to different preferences, ensuring a delightful experience regardless of the weather.
In addition to the pools, the facilities including a gym, sauna and BBQ area on the 4th floor offer a well-rounded recreational experience. Although some noted minor inconveniences like insufficient towel rails, the hotel staff’s diligence in providing fresh towels daily mitigated these issues.
Overall, the pool area at Oaks Brisbane Festival Suites stands out as a key feature, offering a serene and enjoyable escape for travelers.
Parking
Parking at Oaks Brisbane Festival Suites has garnered a variety of opinions from guests, but several positive aspects have emerged. Firstly, the parking facility itself is noted as being excellent, well-laid out and secure, offering onsite parking as an option, which many guests found convenient. It's also been highlighted that the parking garage is monitored and is reportedly cheaper than some nearby alternatives.
Guests appreciated the ease of parking onsite and some mentioned that it was easy to park nearby if the hotel’s parking was full. Despite these advantages, it's important to be aware that parking comes with certain challenges. The cost has been flagged as expensive with multiple guests pointing out the additional fees—reaching up to $39 per night, which some found to be overpriced. This could be a potential drawback for budget-conscious travelers.
Moreover, the parking spaces are described as tight and limited, making it essential to reserve a spot as early as possible. Confusion about the initial parking process and challenging navigation within the parking area were notable concerns.
In summary, while the parking at Oaks Brisbane Festival Suites is secure and convenient, visitors should be prepared for additional costs and potential difficulty in finding space, especially during peak times.
Nightlife
Oaks Brisbane Festival Suites is perfectly situated for those keen to explore Brisbane's vibrant nightlife. Guests rave about its convenient location, which places a multitude of nightlife spots, bars and entertainment venues within easy walking distance. The central position of the hotel makes it ideal for exploring Brisbane's CBD, visiting Riverstage and accessing the bustling Queen Street Mall, as well as taking a leisurely stroll to Southbank.
The suites themselves are noted for being spacious and soundproof, allowing guests to enjoy the lively surroundings without being disturbed by noise. The area is described as very much alive, offering plenty of fun activities downtown and around the hotel, including markets, shopping and numerous dining options.
Despite some minor issues, such as occasional undesirable smells in the corridor possibly due to nearby restaurants, the overall sentiment is overwhelmingly positive. Whether it's for a night out or day exploring the city, the Oaks Brisbane Festival Suites provides an excellent base in a central location, making it a popular choice for visitors.
4 Star
Oaks Brisbane Festival Suites offers quick access to Brisbane’s attractions, a feature that many guests have appreciated. While some reviews expressed that the hotel does not meet their expectations of a four-star hotel, others found the rooms and facilities to be very good and suitable for a four-star stay. The staff is noted for being nice and accommodating, adding to the overall positive experience.
The suites are equipped with quality amenities like a 55” smart TV with Netflix and Stan, which enhances the comfort of the stay. Despite these positives, inconsistencies were noted: the main pool is warmer than the spa and servicing was lacking for some guests during longer stays. Issues such as an initially non-functional air conditioner were also mentioned, which impacted the comfort level for some visitors.
The security at the front door is praised for being good and the environment is described as nice and quiet. Overall, while there are areas that could use improvement, many guests still found the hotel to deliver on its four-star rating in terms of room quality and staff service.
Outdoor Pool
The outdoor pool at Oaks Brisbane Festival Suites is frequently highlighted in guest reviews for its positive features. Many appreciate the heated pool, especially noting how lovely and warm it remains during winter. The pool area offers a larger swimming space with a lap and plunge pool, catering to both serious swimmers and those looking for a relaxing dip. Additionally, the facility includes a sauna and gym, adding to its appeal. Some guests did mention issues with temperature, describing the outside pool as very cold at times and there is a noted issue with the WiFi disconnecting frequently. Overall, the pool facilities receive commendations for their warmth and suitability for different swimming needs.
Yes, Oaks Brisbane Festival Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Oaks Brisbane Festival Suites.
No, Oaks Brisbane Festival Suites doesn't allow dogs.
Yes, parking facilities are available at Oaks Brisbane Festival Suites.