World > Europe > Romania > Bucharest > Hotels in Bucharest > Crystal Palace Hotel

Crystal Palace Hotel

Bucharest , Cpt.av.alex Serbanescu 18-20 (Show on Map)

9.0

Excellent

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsThe Crystal Palace Hotel in Bucharest enjoys widespread acclaim from guests, particularly for its superb location and high-quality services. Strategically positioned close to Henri Coanda International Airport and other key amenities like Promenada Mall and major parks, the hotel offers excellent convenience for various travelers, including those on business or leisure trips. The proximity to public transport and the availability of free parking further enhance its appeal.

One of the standout features at Crystal Palace Hotel is the breakfast, which is consistently praised for its variety, quality and freshness. Guests commend the made-to-order options and the abundance of delicious items, from fresh pastries to excellent coffee. The breakfast setup, including both à la carte and buffet options, ensures a fulfilling start to the day.

Dinner options at the hotel's restaurant also receive positive feedback for their quality and accessibility, although some suggest the menu could be more diverse. Nonetheless, the restaurant is a favored dining spot for many guests, contributing to a generally satisfying culinary experience.

The hotel’s rooms are another highlight, being spacious, clean and comfortable. Amenities like Lavazza espresso machines and well-stocked mini-bars greatly enhance the guest experience. Visitors often appreciate room upgrades, citing additional features such as separate office areas and balconies with city views. The cleanliness standards at Crystal Palace Hotel are notably high with many guests describing the environment as exceptionally clean and well-maintained.

Staff at the hotel receive widespread praise for their friendliness, professionalism and readiness to assist. Many reviews highlight the efficient and courteous service, making guests feel well-cared for and welcomed. The staff’s attentiveness and personal touch contribute significantly to the positive guest experience.

While the Wi-Fi service at the hotel has received mixed reviews with some guests experiencing issues with signal strength and connectivity, the overall facilities—including the secure and spacious parking options—are well-regarded.

The comfort of the beds is frequently mentioned, ensuring restful sleep, despite a few comments on the firmness of some mattresses. Furthermore, Crystal Palace Hotel is esteemed for its suitability for business travelers due to its strategic location and conducive business environment.

For guests on a romantic getaway or honeymoon, the hotel offers an inviting atmosphere with thoughtful touches like complimentary wine and handwritten notes from the staff, creating a memorable and intimate experience.

In summary, Crystal Palace Hotel stands out for its exceptional location, high standards of cleanliness, friendly staff and comfortable accommodations, making it an excellent choice for various types of travelers visiting Bucharest.
Show more

Categories

Hotel for Honeymoon

This hotel is known for its thoughtful amenities designed to enhance the romantic experience. Guests often receive a complimentary bottle of wine upon arrival. The staff is praised for their kindness.

Family Friendly Hotel

The Crystal Palace Hotel offers family rooms and suites with comfortable amenities. It provides a central location with easy access to parks and attractions suitable for family outings.

Romantic Hotel

Offering elegant accommodations and excellent service, this hotel provides a romantic and comfortable experience. Its central location and luxurious amenities make it a great choice for couples.

Business Hotel

The Crystal Palace Hotel offers business facilities and services designed for corporate clients. It provides a comfortable and professional environment for meetings and events. The hotel's location provides convenient access to key business districts.

Hotel with Parking

Crystal Palace Hotel provides free parking, including free self-parking and extended parking options. This makes it a convenient choice for guests who require parking during their stay in Bucharest.

EV charging stations

Hotel with EV Charging Stations

This hotel provides an electric vehicle charging station for guests.

4-Star Hotel

This hotel offers well-appointed rooms and suites with modern amenities. It features a restaurant, a bar, and a fitness center, providing a comfortable and convenient stay. The location allows for easy access to key business and leisure destinations.

Hotel with Gym

Room Types

Executive Queen Room Air-conditioned rooms with free Wi-Fi, a flat-screen TV with cable channels, a minibar and bathroom amenities.

Junior Suite The junior suite comprises a bedroom and a seating area with a modern sofa and a working desk. Free Wi-Fi is available, as well as 2 flat-screen TVs with cable channels, a minibar and bathroom amenities.

Executive Suite This suite features a spacious living room with an elegant couch, a work desk and a seating area with free Wi-fi, 2 flat-screen TVs with cable channels, a minibar and bathroom amenities.

Standard Queen Room Air-conditioned rooms with free Wi-Fi, a flat-screen TV with cable channels, a minibar and bathroom amenities.

Executive Twin Room The spacious twin room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

Standard Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 2 beds.

About Crystal Palace Hotel

License: 6429/3846

Guest Reviews

9.0

Excellent

Location

Crystal Palace Hotel boasts a superb location that attracts many guests repeatedly. It's strategically positioned about 10-15 minutes from Henri Coanda International Airport, making it a top choice for travelers with early or late flights. The proximity to Promenada Mall and other shopping centers, grocery stores like Lidl and Megaimage and parks such as King Michael I Park enhances the convenience of staying at this hotel. Guests appreciate the availability of free parking and the accessibility to public transport, including metro stations within a 10-minute walk.

The hotel serves various needs, whether that's closeness to the city center or easy access to business districts in the north/Băneasa-Otopeni area. Despite being near a main road, rooms remain quiet and provide a peaceful retreat. Overall, the advantageous location, combined with clean and modern amenities, renders Crystal Palace Hotel an excellent choice for visitors to Bucharest.

Breakfast

Crystal Palace Hotel offers a consistently praised breakfast experience, often described with terms like excellent, varied, delicious and impeccable. Guests particularly appreciate the freshness of the food with emphasis on made-to-order items like custom eggs and bacon. The breakfast includes a wide selection, ensuring something for everyone and features quality items such as fresh pastries, drinks and even fresh juices. The à la carte options and buffet setup are noted for their abundance and taste, contributing to a very filling and satisfactory meal to start the day. Coffee lovers will find the excellent coffee a delightful addition.

Although some reviews mention that breakfast could benefit from more variety and there are occasional concerns about the speed of service during peak times, these seem to be outliers among predominantly positive feedback. Guests also commend the friendly and accommodating staff, which enhance the overall breakfast experience. Additional noteworthy aspects include the availability of early breakfasts and the pleasant atmosphere in which meals are enjoyed. Despite a few mentions of limited choices compared to expectations of a four-star hotel, the overarching sentiment is that breakfast at Crystal Palace Hotel is a highlight, promising a pleasant and tasty beginning to the day.

Dinner

The dinner experience at Crystal Palace Hotel presents a generally positive picture. Guests frequently praise the delicious food, highlighting the excellent and plentiful meals available at the hotel's restaurant. Notably, many have enjoyed delicious breakfast, lunch and particularly dinner. The restaurant is often described as great, decent and comfortably accessible with some guests recommending it specifically for dinner. The quality of the food is generally good, though some reviews point out that the menu can be basic and the preparation at times superficial. Despite these occasional criticisms, the overall sentiment leans heavily towards a satisfying dining experience, making the hotel's restaurant a notable feature for many guests.

Rooms

Crystal Palace Hotel offers a consistently high standard of room quality and service that caters well to its guests. Many visitors praise the hotel's spacious and clean rooms, often commenting on the comfortable beds, well-maintained bathrooms and generous amenities such as Lavazza espresso machines and well-stocked mini-bars. Guests frequently benefit from room upgrades, which are appreciated for their size and additional features, such as separate office areas and balconies with city views.

The staff at Crystal Palace Hotel receive positive feedback for their kindness and prompt service, making guests feel welcome and well-cared for. The presence of complimentary touches, like bottles of wine, adds to the overall experience. While some rooms may exhibit signs of needing renovation or updating, the majority of the guest feedback focuses on the comfortable, clean and spacious nature of the accommodations.

However, not all reviews are without criticism. A few guests mentioned issues with noise, particularly in rooms overlooking busy streets and some rooms were noted for having outdated decor or minor maintenance issues like poor air extraction. Despite these occasional remarks, the general sentiment toward the hotel rooms remains favorable, making it a solid choice for travelers seeking comfort and convenience.

Beds

The Crystal Palace Hotel has garnered consistent praise for its beds, which are frequently described as comfortable. Guests have highlighted the beds as a key element of their stay, mentioning that they contribute to a restful and deep sleep. The bed sheets are noted to be spotless, adding to the overall comfort. The rooms themselves are spacious and clean, providing an inviting atmosphere for relaxation.

While many reviews celebrated the comfort of the beds, a few guests noted that some mattresses were either too firm or uncomfortable. There were mentions of inconsistencies such as rooms with uncomfortable beds or the need for bed replacements. Despite these outliers, the majority of guests were satisfied with the quality of the beds with some even describing them as extra comfortable or great. Pillows also received positive remarks, complementing the well-maintained bedding and contributing to a pleasant sleep experience.

In summary, the beds at the Crystal Palace Hotel are generally comfortable and well-kept, contributing to a cozy and restful stay for most guests, even though there are occasional concerns about mattress firmness.

Cleanliness

Crystal Palace Hotel consistently impresses guests with its outstanding level of cleanliness. The hotel rooms are frequently described as very clean, exceptionally clean and spotlessly clean. The overall cleanliness of the facilities is often highlighted, including common areas that are well maintained and free of any issues. Guests appreciate the daily attention to cleaning with towels and shower amenities regularly refreshed.

The spacious and well-equipped rooms earn high marks for being tidy and comfortable with many visitors noting the modern and fresh atmosphere of the hotel. Staff friendliness is another strong point, adding to the sense of comfort and orderliness. The hotel's commitment to hygiene and cleanliness is generally seen as exemplary.

However, there are occasional lapses with a few guests mentioning issues such as ants, cockroaches and missing towels. Despite these isolated incidents, the majority of reviews emphasize how superb and meticulously maintained the hotel is. Guests are overwhelmingly satisfied with the cleanliness and upkeep of Crystal Palace Hotel, making it a standout choice for those valuing a tidy and well-kept environment.

Staff

The Crystal Palace Hotel consistently receives glowing reviews regarding its staff, emphasizing their friendly and welcoming demeanor. The reception team is frequently praised for their professionalism, efficiency and courteous service. Many guests noted the exceptional kindness and attentiveness of the hotel employees, highlighting their readiness to assist and respond to any guest needs. The staff’s ability to maintain a high standard of service, marked by a personal touch and attention to detail, contributes significantly to the overall guest experience. Various comments commend the staff's service orientation and language skills, ensuring that international travelers feel at ease. Overall, the reviews suggest that the exemplary staff at Crystal Palace Hotel play a pivotal role in creating a pleasant, friendly and professional environment for all guests.

Wi-Fi

The Wi-Fi experience at Crystal Palace Hotel presents a mixed set of reviews. On the positive side, many guests have reported good Wi-Fi with some describing the internet connection as very good and the WiFi working perfectly. Additionally, it should be noted that the Wi-Fi service is complimentary. However, there have been significant complaints regarding the reliability and strength of the wireless signal. Guests have mentioned that the WiFi signal can be weak, particularly on the second and fifth floors and some have encountered intermittent disconnections lasting 5-6 minutes. There have also been reports of nonexistent WiFi in certain rooms and overall very bad Wi-Fi in specific instances. While there are commendable aspects of the internet service, potential visitors should be aware of these occasional connectivity issues.

Parking

The Crystal Palace Hotel in Bucharest receives high praise for its parking facilities, which guests consistently highlight as a significant perk. The hotel offers free parking, an invaluable amenity particularly appreciated by those driving into the city. Guests repeatedly mention the parking lot's spaciousness, describing it as large, ample and accommodating. Many reviews emphasize the convenience and security of having private, enclosed parking on site.

For those concerned about safety, several comments note that the parking is fenced with a gate, adding an extra layer of security. The availability of underground parking also adds a modern touch to the overall parking experience. While the majority of feedback is overwhelmingly positive, there are minor suggestions for making the parking area more spacious.

Overall, the parking situation at Crystal Palace Hotel is considered a major advantage, offering guests peace of mind and ease of access during their stay.

4 Star

The Crystal Palace Hotel in Bucharest has received mixed reviews regarding its four-star rating. While some guests feel that the hotel falls short of the four-star standard, citing superficial bathroom facilities and small windows in some rooms, others hold a contrasting view. A number of visitors describe the hotel as offering excellent value for money and suggest it feels more like a five-star establishment. Praises highlight the hotel as possibly the best four-star option in Bucharest. Despite varying opinions on its star rating, the general sentiment suggests that the Crystal Palace Hotel provides a commendable experience for its price.

Business

The Crystal Palace Hotel is highly praised for its suitability for business travelers. With its strategic location in a business district of Bucharest, it offers excellent accessibility to business centers and the Băneasa-Otopeni area. Guests find the hotel particularly convenient for business trips, noting its ideal setting amidst a concentrated business environment. The hotel is frequently described as perfect for business purposes, offering a warm and welcoming atmosphere. Many reviews highlight the ease of transit and the presence of numerous business people, further emphasizing its convenience for those traveling for professional reasons. The Crystal Palace Hotel stands out as an excellent choice for business travelers seeking a well-positioned, comfortable stay.

Honeymoon

Crystal Palace Hotel is an exceptional choice for honeymooners, offering a range of thoughtful amenities designed to enhance the romantic experience. Guests consistently highlight the hotel's generosity, noting the complimentary bottle of wine provided upon arrival, which adds a special touch to the welcome. The staff is praised for their kindness, ensuring that couples feel warmly received. The rooms are described as lovely, featuring comfortable beds that contribute to a relaxing stay. Overall, the hotel's blend of hospitality and carefully considered extras, such as the well-received complimentary wine, creates a memorable setting perfect for a honeymoon.

Romantic

Crystal Palace Hotel offers a notably romantic atmosphere, perfect for couples seeking a memorable experience. Guests frequently describe their stay as very romantic and filled with love. The hotel sets a nice mood with thoughtful touches, including a complimentary bottle of wine and a hand-written note from the attentive staff. Rooms are comfortable, enhancing the overall pleasant and intimate experience. The addition of a complimentary gift further elevates the sense of romance, ensuring that the time spent here is cherished.

No, Crystal Palace Hotel doesn't have any pool.

No, a spa isn't available at Crystal Palace Hotel.

No, Crystal Palace Hotel doesn't allow dogs.

Yes, parking facilities are available at Crystal Palace Hotel.

Yes, Crystal Palace Hotel has a gym.

Location Show Map

More Options