The Sheraton Kampala Hotel is highly recommended for those seeking a hotel with exceptional staff who go above and beyond to ensure guests have a great stay. The staff is friendly, attentive and professional, providing proactive helpfulness and thoughtful service. Guests have raved about the brilliant and exceptional staff who make the hotel a gem. The security is also great, ensuring guests' safety and peace of mind. The food and service at F&B are excellent and the hospitality and nature are beyond expectations. Overall, the customer service is above the charts with staff proactively helping guests and attending to their needs without being asked.
Kabira Country Club is a fantastic hotel in Kampala that offers guests a wonderful experience. The rooms are spacious, clean and well-maintained with some guests raving about the amazing size of their suites. Despite the hotel's location near a busy road, the rooms are well sound-proofed, ensuring a peaceful stay. The staff is friendly, professional and committed to providing top-notch customer service with the front office manager receiving high praise. The pool is a must-see sight with guests leaving rave reviews about its stunning surroundings and well-maintained facilities. Overall, Kabira Country Club is a great choice for those looking for a warm and accommodating hotel with a touch of luxury.
Gorilla African Guest House is highly praised for its strategic location, especially for travelers using Entebbe Airport. The guest house is conveniently positioned near essential amenities like malls, beaches, and the scenic Lake Victoria, offering both tranquility and connectivity with its fast internet. The atmosphere is further elevated by accommodating staff and private parking, creating a sense of security and friendliness.
The breakfast experience at the guest house is well-regarded, with guests enjoying a delicious and well-priced variety of options including eggs, fruits, and toast. While some have noted occasional delays and desired more variety, the breakfast consistently receives praise for its quality, adding value to the stay.
Rooms at the guest house offer a serene and comfortable retreat amidst lush greenery. Guests appreciate the spacious, clean accommodations, complete with mosquito nets and large bathrooms with hot water. The comfortable beds contribute to restful nights, and the attentive, friendly staff enhance the overall stay. Some discrepancies between website photos and actual room conditions were noted, but overall, the accommodations provide excellent value for money.
The guest house is generally recognized for its clean environment and beautiful tropical gardens, contributing to a peaceful ambiance. Despite isolated reports of issues with cleanliness and encounters with pests like cockroaches and ants, many guests emphasize the clean and spacious rooms as a highlight.
Staff at Gorilla African Guest House receive consistent acclaim for their warmth, kindness, and professionalism. Guests appreciate the team's helpfulness and friendly demeanor, with particular recognition given to staff member Max for his exceptional hospitality.
WiFi service receives mixed reviews, with some guests finding the internet fast and reliable. However, access is limited to certain areas, and the absence of internet in the rooms is noted as a drawback. Nonetheless, improvements are often reported after the initial period of stay.
Overall, Gorilla African Guest House is celebrated for its strategic location, hearty breakfast, comfortable rooms, hospitable staff, and peaceful surroundings, providing an appealing option for travelers visiting Entebbe.