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Summary of reviewsThe Angel Hotel in Bury St Edmunds generally receives high marks for its outstanding central location, making it a prime base for exploring the town’s key attractions, dining options and shops. The beautiful setting, lovely views and historic surroundings enhance its appeal, providing a convenient and charming spot for visitors.
The breakfast offerings garner praise for their range of delicious and freshly prepared options, despite occasional service delays and order inconsistencies. Dinner at the hotel's restaurant is considered a standout feature with excellent and well-prepared dishes, superb ambiance and efficient service. The bar area is noted for its fantastic cocktails, though some guests find the drinks a bit pricey.
Guest rooms vary in quality with many highlighting their comfort, stylish furnishings and modern amenities. However, inconsistencies in maintenance and cleanliness are a concern with some rooms appearing dated and in need of updates. Cleanliness overall receives mixed feedback with some areas noted for being spotless, while others require more rigorous cleaning.
The staff at the Angel Hotel are consistently commended for their friendly, professional and attentive service, significantly enhancing the guest experience. The hotel's complimentary Wi-Fi is well-received for its reliability, although some improvements are suggested. Parking services are appreciated, especially the complimentary valet, though limited spaces can be a drawback.
For families, the hotel offers a welcoming environment, but securing suitable room arrangements can be challenging. The beds receive mixed reviews with many guests finding them comfortable, while others experience issues with mattress firmness and quality.
Despite some discrepancies, the Angel Hotel generally lives up to its four-star rating in public areas and service quality, although room standards can sometimes fall short. Business travelers find the hotel accommodating with business-friendly facilities and reliable Wi-Fi.
In summary, the Angel Hotel shines in its superb location, dining experiences and exceptional staff service, while certain areas such as room quality and cleanliness have room for improvement. Show more
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Dog Friendly Hotel
Provides dog bowls and toys in their 10 dog-friendly rooms. Dogs are allowed in the comfortable lounge, and if your dog is lucky, they might even get a breakfast sausage. The hotel is ideally placed for exploring the town.
Romantic Hotel
A historic hotel located in the heart of Bury St Edmunds, offering comfortable accommodations and a charming atmosphere. The central location and traditional ambiance make it suitable for a romantic stay.
Business Hotel
The Angel Hotel is a suitable venue to hold meetings. As you would expect, stand-alone meeting rooms are manned by professional, friendly staff and offer a range of business services in-house.
Hotel with Parking
Complimentary parking is available for hotel residents, with valet parking service provided. The car park is small and requires leaving keys.
Accessible Hotel
The Angel Hotel features a side entrance with a ramp for wheelchair users, along with a lift and accessible rooms located on the ground floor. Some modern bathrooms offer rain-head showers, contributing to accessibility. The hotel has wheelchair-accessible public areas.
4-Star Hotel
The Angel Hotel is known for its central location, spacious and comfortable rooms, and friendly, helpful staff. The hotel offers a great atmosphere, excellent cocktails, and is located opposite the Abbey Gardens, providing a blend of traditional charm and modern design.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Room Types
Guest Reviews
8.4
Very Good
Location
The Angel Hotel boasts an enviable position in the heart of Bury St Edmunds, rendering it an ideal base for exploring the charming market town. Guests consistently praise the hotel's superb central location, noting its proximity to key attractions such as the Abbey Gardens and Cathedral. It's perfectly situated for leisurely strolls to many shops, restaurants and bars, making it convenient for dining and shopping sprees.
The location is described as fantastic, excellent and superb with visitors appreciating the ease of access to the town's historic sites. The beautiful setting and the lovely views of the Abbey contribute to the hotel's appeal, making it a picturesque and tranquil spot for visitors.
Surrounded by vibrant amenities yet nestled in a quaint and historic environment, the Angel Hotel offers a wonderful blend of convenience and charm. The stunning property itself with its characteristic architecture and welcoming atmosphere, only adds to the allure of staying in such a prime location. For those seeking comfort in a central, scenic and lively setting, the Angel Hotel in Bury St Edmunds emerges as an outstanding choice.
Breakfast
The breakfast experience at Angel Hotel receives varied reviews from guests, though the majority highlight positive aspects. Many guests commend the good range of well-prepared options, describing the breakfast as delicious, excellent and outstanding. Others appreciate the superbly cooked and freshly prepared dishes with specific praise for gluten-free accommodations and delightful egg dishes.
Service quality is generally regarded as excellent with a few appreciating the luxury of breakfast in their rooms and the attentive waiter service in the dining area. Several guests enjoyed the top-quality, generous portions and the pleasant ambiance of the dining room.
However, there are notable criticisms with some patrons mentioning slow service and occasional inaccuracies in orders such as receiving tea instead of coffee or eggs being overcooked. The breakfast is perceived as expensive by a few and instances of poor value are highlighted.
Despite the occasional hiccups and some disappointments, the overall sentiment leans towards a good, if not exceptionally memorable, breakfast experience at Angel Hotel.
Dinner
The Angel Hotel's dining experience, particularly their dinner offerings, has garnered a wave of accolades from guests. Many found the restaurant to be first-rate and described the food as excellent, delicious and superb. Highlights include the chateaubriand which was simply amazing, the steak night special in The Vaults and a fantastic supper in the Eaterie. Guests appreciated the appealing menu with a good variety of well-prepared dishes and high-standard food that represented good value for money. The ambiance of the hotel was noted to be fantastic, enhancing the dining experience further.
Service in the restaurant also received praise with staff described as efficient, friendly and hospitable. The bar area was complimented for its quality drinks and fantastic cocktails, though some guests mentioned that the drinks were expensive.
There were, however, occasional comments about limited menu choices and food temperature needing improvement. The hotel staff's attentiveness was appreciated, although there were instances where guests had to wait for their meals. Despite some minor setbacks, the overall consensus highlights the Angel Hotel's dinner as a standout feature, making it a recommended experience for those looking to enjoy top-rated food in a pleasant setting.
Rooms
The rooms at the Angel Hotel exhibit a mix of impressions from guests with many highlighting their comfort and spaciousness. A number of rooms were described as clean, comfortable and featuring stylish or tasteful furnishings. Several guests appreciated the presence of modern amenities such as copper baths, luxurious king-size beds and great room service. Some of the lovely rooms also offered nice views, delightful decor and excellent value for the price. Additionally, pet-friendly accommodations and family-friendly settings were noted.
However, the reviews underscore areas needing improvement, primarily in terms of maintenance and updating. Many rooms were characterized as dated, worn and in need of refurbishment with some guests pointing out specific issues like cracked basins, smelly towels, outdated furniture and inadequate lighting. Some rooms were found to be disappointingly small or placed in less desirable locations, away from the main hotel. Instances of uncleanliness, such as dust and cobwebs, were also noted.
Despite these negative aspects, many guests found their stay pleasant, emphasizing the quiet and comfortable nature of the rooms. The overall consensus indicates that while there are several high points to the accommodations, there is also significant room for improvement to meet the expectations set by the rest of the hotel and guests' anticipations.
Beds
The bed situation at Angel Hotel presents a mix of experiences. On the positive side, many guests have remarked on the overall comfort of the beds, noting them as being very comfortable, comfy and even accommodating super king-sized and four-poster options. Words like "superb quality bed and linen" and "most comfortable bed" frequently appear, suggesting that when the beds meet expectations, they significantly enhance the stay. Some guests also appreciate the comfortable room ambiance accompanying the bedding, making their stay enjoyable.
However, the feedback isn't universally glowing. Several guests reported issues such as hard or firm mattresses with some describing the beds as "really hard" or "quite hard." There were also mentions of lumpy or wobbly old mattresses and in a few cases, guests found the mattresses either too soft or smaller than anticipated. These inconsistencies highlight that while many guests enjoyed a restful sleep, others found the bed quality lacking. Despite this variability, the consensus leans towards a generally comfortable experience, reinforced by supportive comments on the helpful and friendly staff.
Cleanliness
The Angel Hotel receives mixed feedback regarding its cleanliness. Many guests appreciate the hotel's clean and welcoming atmosphere, frequently mentioning spotless, comfortable and hygienic rooms. Guests often describe the rooms as very clean and comfortable with fresh bedding and tidy accommodations. The hotel itself is noted to be clean and eclectic with a cozy setting and wonderful bar design.
However, there are several recurring issues highlighted. Some guests report dated and tired rooms with dust, cobwebs and mould, particularly in the bathrooms. Areas like blinds, carpets, tiles and around radiators are sometimes found to be dusty or unclean. Additionally, complaints about threadbare carpets, grubby bathrooms and food stains are common. Issues such as mildew on bath grout and marks on walls suggest that a general update and thorough cleaning are needed.
In summary, while the hotel is often praised for its cleanliness, there are notable inconsistencies that suggest the need for regular updates and more detailed cleaning routines.
Staff
The Angel Hotel consistently receives high praise for its exceptional staff. Guests frequently highlight the friendly, professional and attentive nature of the team. From the reception to the concierge, staff members are noted for their courteous and welcoming demeanor. The hotel's concierge is particularly singled out for providing outstanding service and always being on hand to assist. Many reviews mention that the staff went out of their way to ensure a pleasant stay, showing genuine professionalism and efficiency.
The helpfulness of the luggage porter and valet parking attendant has also been appreciated by travelers. Both new and returning guests repeatedly describe the service as top-quality with fantastic communication throughout their stay. Despite occasional mentions of staff appearing overworked or a singular unhelpful receptionist, the majority experience excellent, friendly and prompt service.
Restaurant and bar staff generally receive positive feedback for being attentive, although there are instances of them being rushed or forgetful. Nevertheless, the overall sentiment emphasizes an exceptional service standard, where the staff's kindness, politeness and willingness to help are notable highlights that significantly enhance the guest experience. This warmth and efficiency from the team consistently make Angel Hotel a favorite stop for many in Bury St Edmunds.
Wi-Fi
The Wi-Fi at Angel Hotel has received generally positive feedback from guests with many highlighting the complimentary service and good internet connection. Phrases such as good Wi-Fi, excellent wifi and good wifi service are commonly mentioned. However, some reviews indicate areas for improvement, noting that the Wi-Fi can drop at times and that the service, although available, may not be perfect. There have been comments on the need for a more secure connection and a few guests experienced issues with access. Overall, while the Wi-Fi at Angel Hotel is satisfactory for most, there are occasional inconsistencies in performance.
Parking
Parking at the Angel Hotel receives mixed feedback from guests. On the positive side, the hotel offers a complimentary valet service, which many found to be superb and well-managed. The parking attendants and porters are consistently praised for being attentive and helpful, often parking cars for guests, which added convenience. For those lucky enough to secure a spot, the on-site parking is seen as a bonus with some noting the parking service as excellent and secure.
However, the hotel’s small car park, accommodating only about 20 cars in a 77-room hotel, results in limited availability and competition for spaces. Some guests had to resort to parking on the street or in public car parks further away, which could be inconvenient. The parking process itself received mixed reviews; while some found it simple and organized, others described it as confusing and complex.
Overall, while the valet service is highly appreciated and the parking staff receive commendable reviews, the limited number of spaces and the inconsistency in the parking procedure are noted as potential drawbacks.
Family
Angel Hotel offers a welcoming environment with several family-friendly aspects, making it a good option for families looking for a one-night stay or a location for a family reunion. The car parking staff are helpful, adding a touch of convenience for families bringing kids.
However, the hotel’s accommodations may present some challenges. It appears that larger families or those traveling with young children might find the rooms insufficient with noted difficulties in securing a quieter or bigger room suitable for their needs. Booking complications, particularly when traveling with a baby, have been mentioned with issues such as room allocation and the unavailability of proper cots.
For families considering staying at Angel Hotel, advance confirmation regarding room arrangements and any special requirements for children would ensure a more comfortable experience.
4 Star
Angel Hotel offers a mixed experience when it comes to its four-star rating, facilities and services. Public areas of the hotel feel distinctly upmarket, contributing to the ambiance one would expect from a luxury Manchester hotel. Guests have praised the hotel for its high-end accommodations, top-notch facilities and excellent four-star amenities. The location is particularly noted for its convenience and adds to the overall appeal of the hotel.
However, reviews indicate a disparity between different aspects of the hotel. While some areas and services felt like a fantastic four-star experience, the quality of the rooms did not consistently meet the four-star standard. Some guests mentioned that the decor felt dated, likening it to a Best Western from 30 years ago and a general sentiment that certain rooms felt shabby.
On the positive side, rooms are clean and modern, featuring comfortable king-sized beds. Despite this, some guests felt that the rooms were not worth the four-star prices and that their expectations for a four-star accommodation were not entirely met. Overall, while the Angel Hotel succeeds in offering an excellent four-star ambiance and top-tier services in many areas, it falls short in maintaining consistent room quality, leading to a mixed but generally favorable impression.
Business
The Angel Hotel caters well to business travelers with an array of facilities and services designed to meet their needs. Offering steady accommodations specifically tailored for business purposes, the hotel boasts business-friendly rooms equipped with necessary office services. There are meeting rooms available, ensuring spaces for business meetings and conferences are readily accessible. The environment is appropriately business-like, making it an ideal choice for those on business trips. High-speed wifi and reliable hotspots support work needs efficiently. While the majority of reviews commend the hotel's business amenities, a few pointed out that some business rooms could be better equipped. Overall, the Angel Hotel is recommended for its conducive business environment and functional facilities, making it a solid choice for business travelers.
Accessible
Angel Hotel offers a convenient and accessible location, especially close to the train station, making it easy for guests to find their way around. The hotel provides adequate accessibility facilities, including an accessible entrance and pedestrian access, which many find good for mobility needs. The staff are noted for being friendly and accessible, offering good support for guests with mobility issues.
However, there are some notable limitations. The most significant concern is the lack of a lift, which poses challenges, particularly for those with severe mobility issues or in wheelchairs. Guests mentioned that someone with less mobility could find it troubling to get up from the toilet in the room, suggesting that additional bathroom aids could be beneficial.
Despite these limitations, the hotel does feature accessible rooms with amenities such as handrails and towel rails that cater to those needing extra support. Additionally, the hotel is dog-friendly and boasts lovely rooms suitable for families, including those with small children.
The steep steps at the front entrance, a feature of its heritage as an old coaching inn, could also present difficulties for some guests. While accessibility is generally acceptable, improvements, particularly in the form of a lift, would greatly enhance the experience for those with disabilities.
Honeymoon
Angel Hotel offers an ideal setting for newlyweds, frequently described as perfect for a honeymoon. Guests have highlighted the romantic atmosphere and cozy honeymoon suite as standout features. For those celebrating a wedding night or a special getaway with a new spouse, the hotel provides an unforgettable experience tailored to make the occasion extra special. Whether it's relaxing in the romantically designed honeymoon suite or simply enjoying the overall ambiance, Angel Hotel consistently impresses as a top choice for honeymooners.
Luxury
The Angel Hotel in Manchester is often described with a plethora of luxury-focused superlatives by its guests. The general consensus highlights the hotel's luxurious ambiance, notably evident from the moment of arrival where some guests felt like royalty. The accommodation is praised for its high-quality amenities, luxurious bedding and elegant decor. The luxurious atmosphere extends to all aspects of the hotel, including the dining areas, which provide a premium and high-class experience.
Despite some mixed reviews regarding the room standards and the value for the price, the overall impression leans heavily towards a high-end, luxury stay. The refurbished areas are particularly noted for their luxurious touch, adding to the overall comfort and classiness of the environment. Guests can expect a luxury service with luxurious design elements fostering a relaxed yet upscale ambiance. For those seeking a lavish hotel experience, many found Angel Hotel’s luxury amenities and service to be well worth the premium rates.
Romantic
The Angel Hotel exudes romance and charm, making it an ideal destination for couples seeking a memorable stay. The historic architecture and lovely old building add a touch of magic to any visit, enhancing the overall experience. Many guests have praised the hotel for significant celebrations such as wedding nights, honeymoons and anniversaries, noting that their stays were truly special. The romantic ambiance and atmosphere are recurring highlights, providing a perfect setting for a romantic break or getaway.
With rooms boasting stunning views, particularly of the sunrise over the nearby abbey, couples can enjoy a serene and picturesque backdrop. The hotel’s elegant and beautiful interiors further contribute to a lovely and chilled stay, whether it’s a birthday, a first wedding anniversary or just a magical reunion. For those seeking a place that combines romance and historical charm, the Angel Hotel stands out as an exceptional choice.
Dog Friendly
The Angel Hotel is highly praised for its dog-friendly accommodations and facilities. The hotel offers specific dog-friendly rooms, strategically located for convenient traveling with pets. Guests frequently highlighted the warm welcome extended not only to them but also to their canine companions, making the hotel a perfect stay for pet owners. Upon arrival, dogs are often treated with treats and even brand new toys, adding to the unique experience.
The hotel environment overall is dog-friendly with dogs allowed in both the rooms and public areas. This inclusive approach ensures that pets can stay with their owners comfortably throughout their visit. Specific amenities such as bowls for dogs are provided, showing the hotel's attention to detail in catering to pet needs. Guests reported positive experiences with their dogs, emphasizing the ease of moving around the hotel.
There were minor concerns about dog barking in nearby rooms, but overall, the welcoming and accommodating atmosphere for dogs made Angel Hotel a preferred choice for many pet owners. Accepting dogs from the moment of arrival and offering facilities that cater to canine needs ensures that pets feel just as welcomed as their human companions.
No, Angel Hotel doesn't have any pool.
No, a spa isn't available at Angel Hotel.
Yes, Angel Hotel welcomes dogs.
Yes, parking facilities are available at Angel Hotel.