Overall, Xanadu Luxury Villas & Retreat Zanzibar is a luxurious and welcoming retreat that offers exceptional customer service. The staff, including butlers such as Rashid, Jesca, Mwambo and Burhani, are professional, friendly and go above and beyond to ensure a memorable stay. Owner Eileen also contributes to the high level of hospitality. Guests are treated like royalty from the warm welcome to the personal butler service provided. The customer service provided by everybody in the property is exceptional with staff willing to assist with every request to give guests the best holiday possible. Xanadu Luxury Villas & Retreat Zanzibar truly provides a real butler service with incredibly friendly and attentive staff who provide professional yet personal care.
The Palms Zanzibar is an exceptional hotel with an outstanding staff that provides top-notch service to guests. The team is friendly and always eager to cater to guests' needs. The hotel manager, Siriak, ensures that everything runs seamlessly and all staff members are attentive and professional. Jackson, a staff standout, is genuinely friendly, helpful and thoughtful, making guests feel incredibly welcomed. The hotel's location is breathtaking and guests can expect to receive the best service possible while staying here. I would highly recommend this hotel to anyone looking for an unforgettable experience with fantastic staff.