Om Kolthoom Hotel
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Summary of reviewsOm Kolthoom Hotel enjoys a prime location in the culturally rich Zamalek district, offering stunning Nile River views and convenient proximity to downtown Cairo and various attractions. Guests frequently highlight the vibrant surroundings, which feature a mix of historical charm and modern amenities, including numerous cafes and restaurants. The picturesque environment and captivating river panorama are standout features that significantly enhance the stay.
The hotel serves breakfast in an adjoining café, offering an Eastern and Western option. While some guests found the food to be tasty, most felt the service lacked variety and the additional fee for breakfast wasn't clearly communicated during booking. This aspect of the hotel experience leaves room for improvement.
Room experiences vary significantly. Guests appreciate the spaciousness, heritage-focused design and particularly the views from the Nile-facing balconies. Renovated rooms on the lower floors receive more favorable reviews. However, the hotel struggles with consistency in cleanliness and maintenance with frequent complaints about outdated décor, unclean facilities and inadequately maintained rooms. Despite these issues, the friendliness and helpfulness of the reception and housekeeping staff mitigate some of the dissatisfaction.
Cleanliness is a major area for concern, as numerous reviews mention dirty carpets, stained bathrooms and dust. Although some areas and particular staff efforts are acknowledged, the overall maintenance does not meet guest expectations, impacting their experience.
The hotel staff receives high praise for their professionalism and helpfulness with individual members frequently recognized for their exceptional service. The reception team, in particular, stands out for their warm hospitality and efficient service, which significantly enhances the guest experience despite the hotel's other shortcomings.
The free Wi-Fi service at Om Kolthoom Hotel presents challenges with adequate coverage primarily limited to the lobby. Many guests report weak or non-existent connections in their rooms, which can be problematic for those requiring reliable Internet access throughout their stay.
As a family-friendly destination, the hotel provides a welcoming and peaceful ambiance well-suited for travelers with children. The courteous staff and clean environment further contribute to an enjoyable family stay, although parents should be cautious with room balconies that may not be entirely child-safe.
Opinions on the beds are mixed. While some guests find them comfortable and conducive to a good night's sleep, others report issues with cleanliness and maintenance, including dirty sheets and uncomfortable pillows. The inconsistency in bed conditions and reservations not being honored adds to some guests' dissatisfaction.
Overall, Om Kolthoom Hotel struggles to meet the expectations of a four-star establishment with significant concerns about cleanliness and service quality. While there are efforts towards renovation, guests often feel the hotel aligns more closely with a two-star experience. The prime location, excellent views and commendable staff remain redeeming qualities, suggesting potential for improvement if these critical issues are addressed.
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The hotel serves breakfast in an adjoining café, offering an Eastern and Western option. While some guests found the food to be tasty, most felt the service lacked variety and the additional fee for breakfast wasn't clearly communicated during booking. This aspect of the hotel experience leaves room for improvement.
Room experiences vary significantly. Guests appreciate the spaciousness, heritage-focused design and particularly the views from the Nile-facing balconies. Renovated rooms on the lower floors receive more favorable reviews. However, the hotel struggles with consistency in cleanliness and maintenance with frequent complaints about outdated décor, unclean facilities and inadequately maintained rooms. Despite these issues, the friendliness and helpfulness of the reception and housekeeping staff mitigate some of the dissatisfaction.
Cleanliness is a major area for concern, as numerous reviews mention dirty carpets, stained bathrooms and dust. Although some areas and particular staff efforts are acknowledged, the overall maintenance does not meet guest expectations, impacting their experience.
The hotel staff receives high praise for their professionalism and helpfulness with individual members frequently recognized for their exceptional service. The reception team, in particular, stands out for their warm hospitality and efficient service, which significantly enhances the guest experience despite the hotel's other shortcomings.
The free Wi-Fi service at Om Kolthoom Hotel presents challenges with adequate coverage primarily limited to the lobby. Many guests report weak or non-existent connections in their rooms, which can be problematic for those requiring reliable Internet access throughout their stay.
As a family-friendly destination, the hotel provides a welcoming and peaceful ambiance well-suited for travelers with children. The courteous staff and clean environment further contribute to an enjoyable family stay, although parents should be cautious with room balconies that may not be entirely child-safe.
Opinions on the beds are mixed. While some guests find them comfortable and conducive to a good night's sleep, others report issues with cleanliness and maintenance, including dirty sheets and uncomfortable pillows. The inconsistency in bed conditions and reservations not being honored adds to some guests' dissatisfaction.
Overall, Om Kolthoom Hotel struggles to meet the expectations of a four-star establishment with significant concerns about cleanliness and service quality. While there are efforts towards renovation, guests often feel the hotel aligns more closely with a two-star experience. The prime location, excellent views and commendable staff remain redeeming qualities, suggesting potential for improvement if these critical issues are addressed.
4-Star Hotel
The hotel offers comfortable accommodations and essential amenities. It is well-located and provides good service.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Yes, to all guests
Can guests access their room entrance directly from outside the hotel without entering the lobby?
No
Show more...No
Hotel with Outdoor Pool
Guest Reviews
Nestled in the vibrant and culturally rich Zamalek district, Om Kolthoom Hotel enjoys an enviable position on the Nile River, offering stunning river views. The hotel's location is frequently praised for its proximity to downtown Cairo and numerous attractions, making it an ideal base for both tourists and business travelers. The area buzzes with life, surrounded by an array of cafes, restaurants and vital services, from Starbucks and McDonald's to local dining spots. Guests appreciate the blend of historical architectural charm and modern conveniences available nearby. The quiet and beautiful hotel environment is further complemented by picturesque views, which are often highlighted as a major advantage. Whether enjoying a meal at the lively restaurant downstairs or taking in the breathtaking Nile panorama from their rooms, guests consistently regard the location as a standout feature of their stay at Om Kolthoom Hotel.
The breakfast experience at Om Kolthoom Hotel varies significantly among guests. Despite some positive remarks about the delicious and tasty offerings, many reviews suggest that the breakfast service could use considerable improvement. Breakfast is served in an adjoining café rather than within the hotel itself, where options are limited to two types: an Eastern breakfast with ful, falafel and omelette or a Western option featuring cheese and croissant. Some guests appreciated the reasonable and tasty fare, while others found the lack of variety and the repetitive menu unsatisfactory. Several reviewers noted the small portion sizes and the additional fee for breakfast, which was not clearly mentioned at the time of booking. Overall, while some guests found the breakfast good, many expressed a desire for more options and better quality.
At the Om Kolthoom Hotel, guests can expect a blend of classic heritage and Egyptian charm, especially noticeable in the room decor. Many guests appreciated the spaciousness and comfort of the rooms, highlighting their large size and great views, particularly from the balconies overlooking the Nile River. The upgraded and renovated rooms on the lower floors received positive remarks with some rooms featuring separate kitchenettes and living areas for added convenience.
However, the hotel seems to struggle with consistency in cleanliness and maintenance. Numerous reviews pointed out the worn-out furniture and carpets, unclean facilities and outdated decor. Issues such as dusty floors, old bathrooms, yellowed towels and moldy sheets were recurrent complaints. Some rooms lacked basic amenities like tissue paper, drinking water and hand soap and there were reports of rooms being assigned incorrectly, leading to further dissatisfaction.
On a brighter note, the location of the hotel and the friendliness of the staff, particularly in reception and housekeeping, received praise from guests. Despite the need for significant improvements in cleanliness and room maintenance, the hotel’s aesthetic appeal and historical atmosphere might still attract visitors looking for a unique stay with a scenic view of the Nile.
Guests at the Om Kolthoom Hotel have shared mixed opinions concerning the beds. Many have praised the comfort of the beds and the deluxe quality of the bedding, indicating that a good night's sleep is possible. However, several reviews highlight significant issues with cleanliness and maintenance. Guests have reported old, worn-out furnishings, dirty and itchy bed sheets and uncomfortable pillows and mattresses. Some reviews noted that even after requesting clean sheets, the changed ones remained dirty. Despite efforts from the staff to clean the sheets upon request, the overall condition of the beddings, including pillows and blankets, seems to be a recurring problem. Other issues included reservations not being honored as confirmed, such as providing separate beds instead of a requested double bed. These varying experiences suggest that while some may find the beds satisfactory, others are likely to encounter cleanliness and comfort issues.
The cleanliness of Om Kolthoom Hotel has received mixed reviews from guests. While some guests appreciated the clean and tidy rooms, particularly the renovated ones on the lower floors, the overall feedback points to significant issues. Many reviews mentioned dirty carpets, stained and dusty areas and bathrooms with mold and unpleasant odors. A considerable number of guests felt the rooms were not maintained well with visible hair in bathrooms and on beds and a general lack of housekeeping services. Issues like broken floors and worn-out furniture were also noted. On a positive note, the diligence of the cleaning staff and the cleanliness of particular areas were acknowledged by a few. However, the overall sense is that the hotel struggles with maintaining consistent cleanliness standards, which impacted the overall guest experience.
The staff at Om Kolthoom Hotel receive high praise for their friendliness, helpfulness and professionalism. Guests consistently highlight the exceptional service provided by individuals such as Mr. Mohammad, Noor, Dunia, Majdi, Dina and Rawan, among others. The reception team, in particular, stands out for their warm hospitality, patient assistance and efficient service. Many guests express gratitude for the supportive and respectful demeanor of the staff, noting their willingness to assist with any needs, including recovering lost items and arranging transportation.
Notable mentions include the warm and polite behavior of the doormen and cleaning staff, who add to the overall friendly atmosphere. Special thanks are frequently directed towards specific staff members like Ms. Dania, who left a lasting impression with their cheerful and accommodating reception. The hotel's management, led by figures like Mr. Magdy and Mr. Sherif, is also commended for maintaining high standards of service and ensuring a pleasant stay for guests.
Despite the overwhelmingly positive feedback, there are isolated incidents where some reception staff's behavior has been described as unfriendly or uncooperative. However, these instances appear to be exceptions rather than the rule. Overall, the staff's graciousness, respect and dedication to guest satisfaction significantly enhance the experience at Om Kolthoom Hotel.
When planning a stay at Om Kolthoom Hotel, guests should be prepared for varied experiences with the Wi-Fi service. The hotel's Wi-Fi connection is included and can perform adequately in some areas - with some guests noting that the connection is good when available. However, many found the Internet service to be weak, particularly in the rooms where the connection is often poor or non-existent. It seems the reliable coverage is primarily located in the lobby, though even this can be spotty. For those needing consistent and strong Wi-Fi throughout their stay, this hotel's current Internet service might pose significant challenges. Improvements to the Wi-Fi are clearly needed to meet guest expectations and ensure a seamless online experience.
Om Kolthoom Hotel stands out as a family-friendly destination with a peaceful ambiance, making it an excellent choice for travelers with children. Known for its clean environment, the hotel provides a welcoming and quiet atmosphere that is well-suited for families, especially larger ones. The staff, praised for their respectfulness and friendliness, often treat guests as if they were family members, contributing to a courteous service experience. While fun and entertainment options are available, parents should be mindful that some room balconies might not be entirely child-safe. Overall, the hotel's focus on creating a family-friendly environment ensures a pleasant and enjoyable stay for guests.
Om Kolthoom Hotel appears to face challenges in meeting the expectations that come with a four-star rating. A number of guests have noted that the hotel falls short of this benchmark, suggesting that it resembles a two-star establishment in several aspects. Cleanliness, in particular, has been a significant concern for visitors with numerous reviews indicating that the rooms do not meet the cleanliness standards typical of a higher-rating hotel. Additionally, the overall service has been described as inadequate for a four-star hotel, further aligning it more with a lower star category. Despite these criticisms, there are mentions of renovations, hinting at efforts to improve the facilities. However, the general consensus suggests that Om Kolthoom Hotel does not currently deliver the quality and experience one might expect from a four-star rating.
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Location
Breakfast
Rooms
However, the hotel seems to struggle with consistency in cleanliness and maintenance. Numerous reviews pointed out the worn-out furniture and carpets, unclean facilities and outdated decor. Issues such as dusty floors, old bathrooms, yellowed towels and moldy sheets were recurrent complaints. Some rooms lacked basic amenities like tissue paper, drinking water and hand soap and there were reports of rooms being assigned incorrectly, leading to further dissatisfaction.
On a brighter note, the location of the hotel and the friendliness of the staff, particularly in reception and housekeeping, received praise from guests. Despite the need for significant improvements in cleanliness and room maintenance, the hotel’s aesthetic appeal and historical atmosphere might still attract visitors looking for a unique stay with a scenic view of the Nile.
Beds
Cleanliness
Staff
Notable mentions include the warm and polite behavior of the doormen and cleaning staff, who add to the overall friendly atmosphere. Special thanks are frequently directed towards specific staff members like Ms. Dania, who left a lasting impression with their cheerful and accommodating reception. The hotel's management, led by figures like Mr. Magdy and Mr. Sherif, is also commended for maintaining high standards of service and ensuring a pleasant stay for guests.
Despite the overwhelmingly positive feedback, there are isolated incidents where some reception staff's behavior has been described as unfriendly or uncooperative. However, these instances appear to be exceptions rather than the rule. Overall, the staff's graciousness, respect and dedication to guest satisfaction significantly enhance the experience at Om Kolthoom Hotel.
Wi-Fi
Family
4 Star
Yes, Om Kolthoom Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Om Kolthoom Hotel.
No, Om Kolthoom Hotel doesn't allow dogs.
No, parking facilities aren't available at Om Kolthoom Hotel.
Yes, Om Kolthoom Hotel has a gym.
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