Santana Hotel Cairo
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Summary of reviewsSantana Hotel Cairo is highly praised for its exceptional location near the Nile River, offering both tranquility and convenience. Guests value its proximity to key services, amenities, downtown and accessible metro connections, making it an ideal base for exploring Cairo. The calm and quiet neighborhood further enhances the serene atmosphere, which consistently exceeds guest expectations.
The breakfast experience at the hotel is varied. Many guests commend the diverse and delicious buffet with specific praise for the salads, grilled skewers and in-room dining options. The breakfast staff are often highlighted for their cooperation and friendliness. However, some guests find the breakfast lacking in variety, quality and service organization, noting issues such as cold food and limited choices. There are also occasional complaints about the timing of breakfast service.
The hotel's rooms receive mixed reviews. Guests appreciate the spaciousness, clean rooms, charming balconies and views. The staff's politeness and helpfulness are noted positively. However, there are consistent remarks about outdated furniture, small bathrooms and cleanliness issues, particularly on the first floor where problems like cockroach sightings and old linens are mentioned. Despite these concerns, many find the hotel beautiful and comfortable overall.
Cleanliness feedback is similarly mixed. Many guests praise the hotel's cleanliness, especially in the bathrooms and appreciate the tidy environment and cooperative staff. Yet, some reviews point out issues with odors, stains and old furniture. Problems in common areas and the restaurant's cleanliness also detract from the experience for some visitors.
The staff at Santana Hotel Cairo receive significant praise for their exceptional service, particularly individuals like Omar, Mahmoud, Issam, Mustafa, Ihab and Ahmed. Housekeeping and reception staff are frequently noted for their friendliness and efficiency. However, some guests encountered uncooperative or impolite behavior, indicating a need for consistent training in customer relations.
The free Wi-Fi service at the hotel is a frequent source of frustration. While a few guests find it satisfactory, most experience significant issues such as frequent disconnections, weak signals and complicated login methods, limiting reliable internet access primarily to the lobby area.
In summary, Santana Hotel Cairo excels in its unbeatable location and boasts friendly and helpful staff. It offers a generally positive breakfast experience and spacious rooms, though it faces challenges in consistency of cleanliness, room maintenance and Wi-Fi reliability.
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The breakfast experience at the hotel is varied. Many guests commend the diverse and delicious buffet with specific praise for the salads, grilled skewers and in-room dining options. The breakfast staff are often highlighted for their cooperation and friendliness. However, some guests find the breakfast lacking in variety, quality and service organization, noting issues such as cold food and limited choices. There are also occasional complaints about the timing of breakfast service.
The hotel's rooms receive mixed reviews. Guests appreciate the spaciousness, clean rooms, charming balconies and views. The staff's politeness and helpfulness are noted positively. However, there are consistent remarks about outdated furniture, small bathrooms and cleanliness issues, particularly on the first floor where problems like cockroach sightings and old linens are mentioned. Despite these concerns, many find the hotel beautiful and comfortable overall.
Cleanliness feedback is similarly mixed. Many guests praise the hotel's cleanliness, especially in the bathrooms and appreciate the tidy environment and cooperative staff. Yet, some reviews point out issues with odors, stains and old furniture. Problems in common areas and the restaurant's cleanliness also detract from the experience for some visitors.
The staff at Santana Hotel Cairo receive significant praise for their exceptional service, particularly individuals like Omar, Mahmoud, Issam, Mustafa, Ihab and Ahmed. Housekeeping and reception staff are frequently noted for their friendliness and efficiency. However, some guests encountered uncooperative or impolite behavior, indicating a need for consistent training in customer relations.
The free Wi-Fi service at the hotel is a frequent source of frustration. While a few guests find it satisfactory, most experience significant issues such as frequent disconnections, weak signals and complicated login methods, limiting reliable internet access primarily to the lobby area.
In summary, Santana Hotel Cairo excels in its unbeatable location and boasts friendly and helpful staff. It offers a generally positive breakfast experience and spacious rooms, though it faces challenges in consistency of cleanliness, room maintenance and Wi-Fi reliability.
3-Star Hotel
Located in Dokki, this hotel offers comfortable accommodations and easy access to nearby attractions. It is known for providing good value for money.
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families? Under 50%
Please suggest which room type a family with one child should choose and where the child will sleep:
.dbl room
- Child (0-6) free and from (6-12) 50%.
.dbl room
- Child (0-6) free and from (6-12) 50%.
Please suggest which room type a family with two children should choose and where the children will sleep:
.dbl room
- Child (0-6) free and from (6-12) 50%
Show more....dbl room
- Child (0-6) free and from (6-12) 50%
Business Hotel
Cheap Hotel
Guest Reviews
Santana Hotel Cairo boasts an exceptional location that has earned widespread praise from its guests. Situated near the majestic Nile River, the hotel offers proximity to essential services and amenities, ensuring a convenient stay. The neighborhood is calm and quiet, providing a peaceful retreat while still being near the bustling city center. Guests appreciate the accessible metro connections and the close distance to many important landmarks and highlights of Cairo.
The location is frequently highlighted as the best aspect of the hotel, allowing easy access to everything one might need. Reviewers consistently describe the site as excellent, amazing and incredibly convenient, noting that it exceeds expectations in terms of tranquility and convenience. It is also commended for its proximity to downtown and being situated on a quiet street, adding to the overall serene atmosphere.
In summary, Santana Hotel Cairo's unbeatable location near the Nile, coupled with its closeness to key services and landmarks, makes it an ideal choice for travelers seeking both convenience and tranquility in the heart of Cairo.
The breakfast experience at Santana Hotel Cairo seems to elicit mixed feelings from its guests. On the positive side, many reviews highlight the breakfast buffet as beautiful, diverse and delicious with an array of options catering to both local and international tastes. Some guests specifically praised the salads and the grilled skewers, as well as the availability of in-room dining.
Several reviews described the breakfast as very good, excellent or a delightful highlight of their stay. Guests also appreciated the cooperation and friendliness of the breakfast chef and staff in some instances.
However, other guests found the breakfast lacking in several aspects. Comments included the buffet being modest, needing improvement and not meeting their expectations. Some guests noted problems such as cold food, a limited variety of choices and poor organization. There were also mentions of breakfast being served late, removed earlier than expected and instances of unhelpful restaurant staff.
Overall, while the Santana Hotel Cairo offers a diverse and sometimes highly praised breakfast experience, the inconsistencies in quality and service suggest that there is room for improvement to meet all guests' expectations.
Santana Hotel Cairo offers a mix of experiences when it comes to their rooms. The guests appreciated the spaciousness of many rooms with some even featuring charming balconies and views of the TV tower or the street. Cleanliness is generally noted positively and the hotel's staff is often described as polite and helpful. However, the quality of the furniture seems to be a recurring issue with multiple mentions of the need for updates and maintenance. The bathrooms are often regarded as small and some guests have had issues with dirty linens and outdated bedding. Although several rooms are described as beautiful and respectable, others on the first floor faced significant cleanliness problems, including cockroach sightings and old linens causing allergies. Despite these issues, the hotel itself is considered beautiful and comfortable, though it could benefit from some updates, particularly in the lobby and room furnishings.
Santana Hotel Cairo receives mixed feedback regarding its cleanliness. Many guests have praised the hotel for being extremely clean with some even describing the cleanliness as exceeding expectations. They highlighted the pristine condition of the bathrooms and the general comfort and tidiness of the hotel environment. Additionally, the cooperative and hospitable staff have been noted in reviews, contributing to a pleasant stay for many visitors.
However, the hotel is not without its shortcomings. Several reviews point out issues with poor cleanliness, including rooms with persistent odors, stains and old, dilapidated furniture. Common areas like corridors were sometimes reported to be messy and cluttered with garbage. The cleanliness of the restaurant was problematic for some guests, which unfortunately impacted their dining experience.
Overall, while the hotel boasts an excellent location and commendable staff, it does suffer from inconsistencies in cleanliness that can detract from the overall guest experience.
The staff at Santana Hotel Cairo receives varying feedback from guests with significant praise directed towards many individuals for their exceptional service. Several guests have highlighted Omar, Mahmoud, Issam, Mustafa, Ihab and Ahmed for their respectful, polite and professional demeanor. Housekeeping and reception staff, in particular, are frequently mentioned for their friendliness, helpfulness and efficiency.
Despite these positive remarks, there are comments suggesting the need for improvement in customer relations, especially at the reception. A few guests encountered uncooperative or impolite staff and there were instances where the behavior did not align with the hotel's promised standards. Ensuring consistent training across the board could address these concerns.
Overall, the management's warm welcome and attention to guest needs are appreciated with several guests expressing satisfaction with the sophistication and helpful nature of the staff. With some focused improvements, Santana Hotel could enhance its already commendable service reputation.
When staying at Santana Hotel Cairo, guests frequently experience significant issues with the Wi-Fi service. Although some have found the internet to be very good, the majority of reviews reveal consistent problems, including frequent disconnections, weak and intermittent signals and complicated login methods requiring a daily password. The Wi-Fi is notably weak in rooms, often working only in the lobby, making accessing the internet challenging and frustrating for many visitors.
Location Show Map
Location
The location is frequently highlighted as the best aspect of the hotel, allowing easy access to everything one might need. Reviewers consistently describe the site as excellent, amazing and incredibly convenient, noting that it exceeds expectations in terms of tranquility and convenience. It is also commended for its proximity to downtown and being situated on a quiet street, adding to the overall serene atmosphere.
In summary, Santana Hotel Cairo's unbeatable location near the Nile, coupled with its closeness to key services and landmarks, makes it an ideal choice for travelers seeking both convenience and tranquility in the heart of Cairo.
Breakfast
Several reviews described the breakfast as very good, excellent or a delightful highlight of their stay. Guests also appreciated the cooperation and friendliness of the breakfast chef and staff in some instances.
However, other guests found the breakfast lacking in several aspects. Comments included the buffet being modest, needing improvement and not meeting their expectations. Some guests noted problems such as cold food, a limited variety of choices and poor organization. There were also mentions of breakfast being served late, removed earlier than expected and instances of unhelpful restaurant staff.
Overall, while the Santana Hotel Cairo offers a diverse and sometimes highly praised breakfast experience, the inconsistencies in quality and service suggest that there is room for improvement to meet all guests' expectations.
Rooms
Cleanliness
However, the hotel is not without its shortcomings. Several reviews point out issues with poor cleanliness, including rooms with persistent odors, stains and old, dilapidated furniture. Common areas like corridors were sometimes reported to be messy and cluttered with garbage. The cleanliness of the restaurant was problematic for some guests, which unfortunately impacted their dining experience.
Overall, while the hotel boasts an excellent location and commendable staff, it does suffer from inconsistencies in cleanliness that can detract from the overall guest experience.
Staff
Despite these positive remarks, there are comments suggesting the need for improvement in customer relations, especially at the reception. A few guests encountered uncooperative or impolite staff and there were instances where the behavior did not align with the hotel's promised standards. Ensuring consistent training across the board could address these concerns.
Overall, the management's warm welcome and attention to guest needs are appreciated with several guests expressing satisfaction with the sophistication and helpful nature of the staff. With some focused improvements, Santana Hotel could enhance its already commendable service reputation.
Wi-Fi
No, Santana Hotel Cairo doesn't have any pool.
No, a spa isn't available at Santana Hotel Cairo.
No, Santana Hotel Cairo doesn't allow dogs.
No, parking facilities aren't available at Santana Hotel Cairo.
No, Santana Hotel Cairo doesn't have a gym.
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