Encontro das Águas Thermas Resort by WAM Experience
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Summary of reviewsEncontro das Águas Thermas Resort by WAM Experience presents an inviting and family-friendly environment supported by numerous positive attributes, particularly highlighted by guests for its commendable cleanliness, tranquil location and comfortable rooms.
The serene and peaceful location, while somewhat isolated with challenging access, is appreciated for its tranquility away from the city center. It offers clean and cozy rooms equipped with modern amenities like air conditioning, refrigerators and kitchen utensils, making it convenient for families and solo travelers alike. The resort ensures accessibility for wheelchair users and provides easy access to the popular water parks in Caldas, a significant plus for families.
Breakfast at the resort receives praise for its wide variety and quality, featuring a range of fruits, breads, eggs, cheeses, yogurts, cereals and cakes. Despite some organizational challenges and occasional cleanliness issues, many guests find it satisfying. Dinner, though reasonably priced and generally tasty, could benefit from more variety and improved service.
The rooms are well-appointed, spacious and comfortable, making guests' stay relaxing. Many appreciate the clean, modern furnishings and well-maintained environments, contributing to a home-like atmosphere. The resort's daily cleaning services maintain high standards, although there are occasional reports of superficial cleaning and minor maintenance issues.
Cleanliness extends to the communal areas and pools, which are consistently lauded for their upkeep even during peak seasons. The pools, available in various temperatures, cater to all preferences and add significant value to the guest experience. The family-friendly atmosphere is further enhanced by a variety of activities and amenities tailored for children, making it a top choice for families seeking both relaxation and entertainment.
Staff service is generally positive with many guests praising the helpfulness and friendliness of the team. However, there are sporadic mentions of delays and inattentiveness, suggesting room for improvement in service consistency.
The free Wi-Fi, although available, tends to be unreliable and slow, particularly in certain areas of the resort. Parking is ample and secure but lacks covered spaces, which could be problematic in adverse weather conditions. Despite these minor issues, many guests find the overall experience at Encontro das Águas Thermas Resort both enjoyable and worth revisiting, making it a recommended destination for those seeking a peaceful retreat with family-friendly amenities.
Categories
The serene and peaceful location, while somewhat isolated with challenging access, is appreciated for its tranquility away from the city center. It offers clean and cozy rooms equipped with modern amenities like air conditioning, refrigerators and kitchen utensils, making it convenient for families and solo travelers alike. The resort ensures accessibility for wheelchair users and provides easy access to the popular water parks in Caldas, a significant plus for families.
Breakfast at the resort receives praise for its wide variety and quality, featuring a range of fruits, breads, eggs, cheeses, yogurts, cereals and cakes. Despite some organizational challenges and occasional cleanliness issues, many guests find it satisfying. Dinner, though reasonably priced and generally tasty, could benefit from more variety and improved service.
The rooms are well-appointed, spacious and comfortable, making guests' stay relaxing. Many appreciate the clean, modern furnishings and well-maintained environments, contributing to a home-like atmosphere. The resort's daily cleaning services maintain high standards, although there are occasional reports of superficial cleaning and minor maintenance issues.
Cleanliness extends to the communal areas and pools, which are consistently lauded for their upkeep even during peak seasons. The pools, available in various temperatures, cater to all preferences and add significant value to the guest experience. The family-friendly atmosphere is further enhanced by a variety of activities and amenities tailored for children, making it a top choice for families seeking both relaxation and entertainment.
Staff service is generally positive with many guests praising the helpfulness and friendliness of the team. However, there are sporadic mentions of delays and inattentiveness, suggesting room for improvement in service consistency.
The free Wi-Fi, although available, tends to be unreliable and slow, particularly in certain areas of the resort. Parking is ample and secure but lacks covered spaces, which could be problematic in adverse weather conditions. Despite these minor issues, many guests find the overall experience at Encontro das Águas Thermas Resort both enjoyable and worth revisiting, making it a recommended destination for those seeking a peaceful retreat with family-friendly amenities.
Family Friendly Resort
This resort provides access to thermal waters and various leisure activities suitable for families. It offers comfortable accommodations and is known for its relaxing environment.
Resort with Swimming Pool
This resort provides access to thermal waters and swimming pools, offering a relaxing and therapeutic experience. It is located near Avenida Caminho do Lago, providing a scenic environment for guests.
Children's Pool Outdoor Pool
Accessible Resort
Encontro das Águas Thermas Resort by WAM Experience is listed as having a lift.
Resort with Gym
The resort features a fitness center with cardio and strength-training equipment. It supports guests in maintaining their fitness regime while on vacation.
Resort with Outdoor Pool
Offering 6 outdoor pools, including heated and thermal options, this resort also provides access to an aqua park, hot spring baths, and a swimming pool, catering to various preferences for water activities.
Resort with Children's Pool
This resort stands out with its comprehensive water park amenities, making it ideal for families with children. The resort includes a range of pools, slides, and water-based activities specifically designed for kids, providing a safe and entertaining environment.
Resort with Parking
Guest Reviews
Encontro das Águas Thermas Resort by WAM Experience offers a serene and peaceful location with clean and cozy rooms that make for a comfortable stay. Guests praise the resort for its excellent cost-benefit and commendable service, highlighting the nice pools and very good breakfast options. However, the location has its drawbacks. It's positioned quite far from the city center with some guests noting that the distance is greater than advertised. This remote location can make access a bit challenging with poorly maintained and bumpy roads leading to the resort.
Despite this, some appreciate the tranquility away from the hustle and bustle, finding it a peaceful retreat. The resort is accessible to wheelchair users and is situated not too far from various stores and snack bars, adding some convenience to the remoteness. Several visitors mentioned difficulties with GPS directions, which sometimes led them astray. On a positive note, easy access to the popular water parks in Caldas is a plus for families looking to enjoy local attractions.
While the surroundings may not perfectly complement the resort and the journey there might be a bit cumbersome, many guests ultimately found their stay enjoyable and express a desire to return.
The breakfast at Encontro das Águas Thermas Resort by WAM Experience receives mixed reviews with many guests finding it satisfactory to excellent. Guests frequently praise its variety and abundance, noting the availability of fruits, breads, eggs, hot dogs, cheeses, yogurt, cereals and cakes. The cleanliness and courteous staff have been appreciated, making breakfast a pleasant experience for many.
However, the breakfast layout appears to suffer from significant issues. It is often described as overcrowded and disorganized with long lines and insufficient seating contributing to a chaotic atmosphere. Some guests reported cold coffee, a lack of juice variety and overall inconsistent quality. Cleanliness of the breakfast area, including tables and floors, has also been a concern for some guests.
In summary, while the breakfast offers a wide array of options and generally meets or exceeds expectations for some, improvements in organization, space management and cleanliness are needed to enhance the overall experience.
The dining experience at Encontro das Águas Thermas Resort by WAM Experience is generally a mixed bag based on guest reviews. On a positive note, dinner at the hotel's restaurant comes at a great price and is relished for its tasty offerings. Guests appreciate that the restaurant serves food very well and the prices are fair, making it a reasonable choice for budget-conscious travelers.
However, there are significant limitations in terms of variety and availability. Many guests noted that the food options are limited and some found the meals to be unappealing and poorly prepared, particularly criticizing the quality of lunch and items like French fries. The restaurant's service can also be slow.
The local snack bar is not highly regarded either with reviews pointing to exorbitant prices and limited availability. Guests have reported difficulties in ordering anything to eat there. Moreover, although an all-you-can-eat lunch is offered at a set price, it's frequently described as weak and lacking variety.
Another point of contention is the lack of inclusion of basic items such as water with prepaid dinner reservations, an oversight mentioned by several guests. Despite these downsides, some find the breakfast and lunch options just reasonable in terms of variety.
An added perk for some is the ability to prepare dinner in their apartment, which several guests found to be a perfect alternative to the hotel's dining options. Overall, while the resort's dining has its strengths, it appears to fall short in offering sufficient variety and maintaining consistent quality.
Encontro das Águas Thermas Resort by WAM Experience offers a range of well-appointed and spacious rooms that appeal to both families and solo travelers. Guests often highlight the coziness and comfort of the apartments, noting that they are equipped with modern and functional amenities including air conditioning, refrigerators, microwaves and kitchen utensils, making it easy for those who prefer to prepare their own meals. Many rooms feature new, clean and organized furnishings, significantly adding to the overall positive experience.
Daily cleaning services are generally appreciated with bed linens and towels being well-maintained and fragrant. The rooms are seen as spacious and quiet, providing a peaceful retreat with a comfortable bed that ensures a good night's sleep. For families, the availability of various heated pools adds to the appeal, making it particularly suitable for those with children.
On the service front, the resort receives praise for its cleanliness organization and excellent staff service, which contribute to a highly satisfying stay. The apartments are often described as amazing, cozy and functional, creating a home-like atmosphere that many guests appreciate.
While most reviews focus on the positive aspects of the rooms, there are occasional mentions of issues such as superficial cleaning, unpleasant odors from provided blankets and isolated instances of maintenance problems like dripping air conditioners. Overall, however, the well-equipped and comfortable rooms at Encontro das Águas Thermas Resort largely meet and often exceed guest expectations, making it a recommended choice for a relaxing and enjoyable stay.
At the 'Encontro das Águas Thermas Resort by WAM Experience', the guest reviews reveal a mixed but overall positive sentiment regarding the beds in the accommodation. Many reviewers highlight the primary beds as very good and comfortable, describing them with terms such as "wonderful" and "very comfortable." The rooms are generally well equipped, boasting essentials like sheets, towels, blankets, pillows, air conditioning, a wardrobe, TV, refrigerator and microwave.
However, the sofa beds consistently receive negative feedback with multiple guests finding them extremely uncomfortable, hard and unsuitable for sleeping. Issues with the provided blankets having an odor and dirty pillows despite clean pillowcases have also been reported. Despite these setbacks, the primary beds continue to be a strong point for the resort, ensuring a good night's sleep for many guests.
Encontro das Águas Thermas Resort by WAM Experience boasts a family-friendly and enjoyable atmosphere, complemented by its impressive cleanliness. Many guests commend the impeccable cleanliness of the common areas and pools, emphasizing that even during peak seasons like December, the pools remain clean and inviting. The hotel offers a clean, comfortable and cozy environment, making it an excellent cost-benefit choice for families.
However, the cleanliness of the rooms appears inconsistent. Some guests report rooms being very clean and organized with new furniture and well-maintained spaces. Others, unfortunately, have experienced issues such as stained linens, neglected cleaning and encounters with pests like cockroaches.
The resort’s communal areas, including the pools and recreational facilities, consistently receive high praise for their cleanliness. This dedication to maintaining a hygienic environment extends to the well-mannered staff who contribute significantly to the overall positive experience. Despite some shortcomings in room cleanliness, the hotel’s dedication to maintaining clean and organized public spaces helps to create a welcoming and comfortable stay.
Encontro das Águas Thermas Resort by WAM Experience has garnered mixed feedback regarding the service of its staff. Many guests highlighted the team as helpful, friendly and attentive, consistently praising their politeness and willingness to assist. Phrases like always helpful, super polite and service is a 10 showcase the positive interactions that many visitors experienced.
However, several reviews mentioned delays and inattentiveness, particularly during check-in and in the positioning area. There were also references to grumpy and rude behavior from some employees, including doormen and receptionists, which detracted from the overall guest experience. Instances of unprepared and disorganized staff were noted, raising concerns about the efficiency and professionalism of the service.
Despite these critical points, numerous guests appreciated the friendliness and helpfulness of most of the staff with particular individuals even receiving special mentions for their exceptional service. Overall, while the resort boasts a team that many found commendable, there is room for improvement to address the inconsistencies in service quality.
Guests have expressed mixed feelings about the Wi-Fi at Encontro das Águas Thermas Resort by WAM Experience. While there are reports of free Wi-Fi being really good in some areas, many guests have encountered significant issues. Several reviews mention that the Wi-Fi does not work in the rooms, particularly in specific blocks like "A." Furthermore, there are frequent mentions of the Wi-Fi being weak, slow and unable to meet guests' demands. Overall, while free Wi-Fi is offered, there seems to be a consistent need for improvement in terms of connectivity and reliability throughout the resort.
Encontro das Águas Thermas Resort offers a commendable experience for pool lovers, featuring various pools set at different temperatures, ensuring a range of enjoyable experiences for all guests. The pools, primarily heated, contribute to a family-friendly environment and remain clean even during peak seasons, such as December. The well-maintained pool area is lauded for its cleanliness, pleasant atmosphere and accessibility, including to wheelchair users.
The resort's pool area is spacious and comes with cozy amenities, including comfortable rooms and fragrant bed linens. Additionally, guests appreciate the heated pools and the clear, well-distributed waters, which make the leisure areas quite appealing. Although some visitors noted that the pools can feel crowded or become small during busy times, the overall structure and the variety of pools available provide a satisfying recreational experience.
The resort allows guests to access the Kawana Water Park, adding to the variety of aquatic activities. While there are limitations, such as pools closing early and drinks not being allowed in pool areas, the overall sentiment towards the pool facilities is positive with many praising their cleanliness and the comfort they offer.
However, a few critiques were mentioned, including the cement pool floor causing minor injuries and the children's pools being colder than preferred. In summary, Encontro das Águas Thermas Resort delivers a solid pool experience marked by cleanliness, diverse temperatures and overall guest satisfaction, making it a noteworthy destination for those seeking leisure and relaxation.
The parking experience at Encontro das Águas Thermas Resort by WAM Experience offers a mix of both positives and areas that need improvement. On the positive side, guests appreciated the ample and spacious parking available at the resort, noting that it is secure and monitored 24 hours a day. This ensures that guests can feel safe about leaving their vehicles overnight. Additionally, the layout of the rooms and parking has been described as well-thought-out.
However, some guests found the parking system and organization somewhat chaotic, particularly mentioning that parking spots are not always available near the blocks where they are accommodated, especially in block A. This led to frustrations when returning to the resort after a day out, only to find no nearby parking spaces. While the parking is ample and spacious, it is also uncovered, which can be a concern during adverse weather conditions.
In summary, while the resort provides a large, secure and monitored parking area, there are some logistical issues and the lack of covered spaces that guests have pointed out could benefit from improvements.
Encontro das Águas Thermas Resort by WAM Experience offers a truly family-friendly environment that many guests have found enjoyable and relaxing. With its calm and quiet atmosphere, it serves as an ideal spot for a family trip. The facilities are well-maintained with clean pools that are serviced nightly, making it a perfect place for both adults and children to relax and have fun.
Families have appreciated the abundance of swimming pools, which provide plenty of options for activities and entertainment. The children's play area is well-received and the resort offers activities specifically designed for kids. The breakfast spread is plentiful and caters to all ages, ensuring a good start to the day for everyone.
The staff at the resort receives high praise for their friendliness and willingness to assist, adding to the overall positive experience. The resort is well-organized and boasts easy access with amenities like independent barbecue grills. Although some guests feel that minor improvements could be made, the overall consensus is that the resort provides excellent value for family enjoyment and relaxation.
Whether the aim is to find a quiet retreat or a place where the children can be entertained, Encontro das Águas Thermas Resort stands out as a top choice for families.
Encontro das Águas Thermas Resort by WAM Experience offers an impressive array of pools that cater to all preferences. Guests consistently praise the variety with each pool offering a different but always pleasant temperature. The thermal and heated pools are particularly highlighted as being very good, providing a hot water experience that's perfect for relaxation. Cleanliness is another standout feature with mentions of pools being cleaned every night.
The resort's pools also receive high marks for their relaxing ambiance, making it a great place to unwind. Guests appreciate the spaciousness and the numerous pool options that go beyond what might be seen in promotional images. The entire water park area, including two hot tubs, is considered a cool and fun addition to the overall experience.
While the pools close at 10 PM, some guests wish they could enjoy the amenities until midnight. Despite this, the excellent pools combined with the great location and solid complimentary breakfast make it a destination people recommend and look forward to returning to.
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Location
Despite this, some appreciate the tranquility away from the hustle and bustle, finding it a peaceful retreat. The resort is accessible to wheelchair users and is situated not too far from various stores and snack bars, adding some convenience to the remoteness. Several visitors mentioned difficulties with GPS directions, which sometimes led them astray. On a positive note, easy access to the popular water parks in Caldas is a plus for families looking to enjoy local attractions.
While the surroundings may not perfectly complement the resort and the journey there might be a bit cumbersome, many guests ultimately found their stay enjoyable and express a desire to return.
Breakfast
However, the breakfast layout appears to suffer from significant issues. It is often described as overcrowded and disorganized with long lines and insufficient seating contributing to a chaotic atmosphere. Some guests reported cold coffee, a lack of juice variety and overall inconsistent quality. Cleanliness of the breakfast area, including tables and floors, has also been a concern for some guests.
In summary, while the breakfast offers a wide array of options and generally meets or exceeds expectations for some, improvements in organization, space management and cleanliness are needed to enhance the overall experience.
Dinner
However, there are significant limitations in terms of variety and availability. Many guests noted that the food options are limited and some found the meals to be unappealing and poorly prepared, particularly criticizing the quality of lunch and items like French fries. The restaurant's service can also be slow.
The local snack bar is not highly regarded either with reviews pointing to exorbitant prices and limited availability. Guests have reported difficulties in ordering anything to eat there. Moreover, although an all-you-can-eat lunch is offered at a set price, it's frequently described as weak and lacking variety.
Another point of contention is the lack of inclusion of basic items such as water with prepaid dinner reservations, an oversight mentioned by several guests. Despite these downsides, some find the breakfast and lunch options just reasonable in terms of variety.
An added perk for some is the ability to prepare dinner in their apartment, which several guests found to be a perfect alternative to the hotel's dining options. Overall, while the resort's dining has its strengths, it appears to fall short in offering sufficient variety and maintaining consistent quality.
Rooms
Daily cleaning services are generally appreciated with bed linens and towels being well-maintained and fragrant. The rooms are seen as spacious and quiet, providing a peaceful retreat with a comfortable bed that ensures a good night's sleep. For families, the availability of various heated pools adds to the appeal, making it particularly suitable for those with children.
On the service front, the resort receives praise for its cleanliness organization and excellent staff service, which contribute to a highly satisfying stay. The apartments are often described as amazing, cozy and functional, creating a home-like atmosphere that many guests appreciate.
While most reviews focus on the positive aspects of the rooms, there are occasional mentions of issues such as superficial cleaning, unpleasant odors from provided blankets and isolated instances of maintenance problems like dripping air conditioners. Overall, however, the well-equipped and comfortable rooms at Encontro das Águas Thermas Resort largely meet and often exceed guest expectations, making it a recommended choice for a relaxing and enjoyable stay.
Beds
However, the sofa beds consistently receive negative feedback with multiple guests finding them extremely uncomfortable, hard and unsuitable for sleeping. Issues with the provided blankets having an odor and dirty pillows despite clean pillowcases have also been reported. Despite these setbacks, the primary beds continue to be a strong point for the resort, ensuring a good night's sleep for many guests.
Cleanliness
However, the cleanliness of the rooms appears inconsistent. Some guests report rooms being very clean and organized with new furniture and well-maintained spaces. Others, unfortunately, have experienced issues such as stained linens, neglected cleaning and encounters with pests like cockroaches.
The resort’s communal areas, including the pools and recreational facilities, consistently receive high praise for their cleanliness. This dedication to maintaining a hygienic environment extends to the well-mannered staff who contribute significantly to the overall positive experience. Despite some shortcomings in room cleanliness, the hotel’s dedication to maintaining clean and organized public spaces helps to create a welcoming and comfortable stay.
Staff
However, several reviews mentioned delays and inattentiveness, particularly during check-in and in the positioning area. There were also references to grumpy and rude behavior from some employees, including doormen and receptionists, which detracted from the overall guest experience. Instances of unprepared and disorganized staff were noted, raising concerns about the efficiency and professionalism of the service.
Despite these critical points, numerous guests appreciated the friendliness and helpfulness of most of the staff with particular individuals even receiving special mentions for their exceptional service. Overall, while the resort boasts a team that many found commendable, there is room for improvement to address the inconsistencies in service quality.
Wi-Fi
Pool
The resort's pool area is spacious and comes with cozy amenities, including comfortable rooms and fragrant bed linens. Additionally, guests appreciate the heated pools and the clear, well-distributed waters, which make the leisure areas quite appealing. Although some visitors noted that the pools can feel crowded or become small during busy times, the overall structure and the variety of pools available provide a satisfying recreational experience.
The resort allows guests to access the Kawana Water Park, adding to the variety of aquatic activities. While there are limitations, such as pools closing early and drinks not being allowed in pool areas, the overall sentiment towards the pool facilities is positive with many praising their cleanliness and the comfort they offer.
However, a few critiques were mentioned, including the cement pool floor causing minor injuries and the children's pools being colder than preferred. In summary, Encontro das Águas Thermas Resort delivers a solid pool experience marked by cleanliness, diverse temperatures and overall guest satisfaction, making it a noteworthy destination for those seeking leisure and relaxation.
Parking
However, some guests found the parking system and organization somewhat chaotic, particularly mentioning that parking spots are not always available near the blocks where they are accommodated, especially in block A. This led to frustrations when returning to the resort after a day out, only to find no nearby parking spaces. While the parking is ample and spacious, it is also uncovered, which can be a concern during adverse weather conditions.
In summary, while the resort provides a large, secure and monitored parking area, there are some logistical issues and the lack of covered spaces that guests have pointed out could benefit from improvements.
Family
Families have appreciated the abundance of swimming pools, which provide plenty of options for activities and entertainment. The children's play area is well-received and the resort offers activities specifically designed for kids. The breakfast spread is plentiful and caters to all ages, ensuring a good start to the day for everyone.
The staff at the resort receives high praise for their friendliness and willingness to assist, adding to the overall positive experience. The resort is well-organized and boasts easy access with amenities like independent barbecue grills. Although some guests feel that minor improvements could be made, the overall consensus is that the resort provides excellent value for family enjoyment and relaxation.
Whether the aim is to find a quiet retreat or a place where the children can be entertained, Encontro das Águas Thermas Resort stands out as a top choice for families.
Outdoor Pool
The resort's pools also receive high marks for their relaxing ambiance, making it a great place to unwind. Guests appreciate the spaciousness and the numerous pool options that go beyond what might be seen in promotional images. The entire water park area, including two hot tubs, is considered a cool and fun addition to the overall experience.
While the pools close at 10 PM, some guests wish they could enjoy the amenities until midnight. Despite this, the excellent pools combined with the great location and solid complimentary breakfast make it a destination people recommend and look forward to returning to.
Yes, Encontro das Águas Thermas Resort by WAM Experience has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Encontro das Águas Thermas Resort by WAM Experience.
No, Encontro das Águas Thermas Resort by WAM Experience doesn't allow dogs.
Yes, parking facilities are available at Encontro das Águas Thermas Resort by WAM Experience.
Yes, Encontro das Águas Thermas Resort by WAM Experience has a gym.
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